130 Posti di lavoro per Hotel operations in Roma

Join to apply for the Hotel Operations Manager (m/f/d) - New Opening role at Ruby.

• Lead your team on eye level, fostering both professional and personal development through coaching and regular feedback sessions, while creating a positive team atmosphere as a role model
• Ensure effective duty and holiday schedules as well as smooth work processes; think “out of the box” and critically question existing processes
• Take charge of daily operations, roll up your sleeves, actively join in, lead briefings, and demonstrate what exceptional service truly means
• Live the Ruby Spirit and ensure execution of internal styles and quality standards
• Support the Hotel Manager in recruiting the best talents and build a strong team
• Handle monthly closings, inventories, invoice control, payroll preparations, and regular orders for F&B and operating supplies (SOE)
• Ensure order and compliance with HACCP, occupational safety, fire protection, and other legal regulations
• Monitor guest feedback, concerns or complaints and respond with creative and charming solutions to ensure guests feel at home and want to revisit

• Completed professional training in the hotel industry and/or a degree in hospitality or business administration
• Experience in an operational leadership role or similar position in lifestyle hospitality or gastronomy
• Good knowledge of POS, PMS, and business management
• A motivating and charismatic leader; authentic and loyal, both a team lead and team player
• A warm and welcoming personality with strong communication skills
• A knack for charming guests with a hands-on mentality
• Fluent in Italian and English

• Ruby personality: bring your style, smile and ideas to work
• Better together – team events and a collaborative culture
• F&B privileges and staff benefits (e.g., Ruby F&B-Credit)
• Mobility allowance; potential for additional cash through talent scouting, positive reviews and a bonus agreement
• Training, coaching, and mentoring to grow with Ruby
• Lean Luxury culture: innovative, paperless, cashless, and more

We believe that you can love who you want to, can choose your pronouns, and should be proud of your heritage and culture. You don’t have to justify your religion or world view. You are good, just as you are, and make our team and Ruby’s diversity unique.

We can’t deal with isms. Racism, sexism, heterosexism, antisemitism, and similar isms are not tolerated here.

If you want to know what to expect, listen to Ang from our cluster in London. Get to know our People & Culture Team. Any questions about our pitch? Contact or .

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Management and Manufacturing
• Industry: Hospitality

Join to apply for the Hotel Operations Manager (m/f/d) - New Opening role at Ruby Hotels

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Join to apply for the Hotel Operations Manager (m/f/d) - New Opening role at Ruby Hotels

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At Ruby, your personality really matters, your time really matters, and we strongly believe we groove way better together. At Ruby, we keep breaking new ground.

Hey Sunshine,

You think travelling is more than just the next summer holiday, but the feeling of being at home anywhere in the world ? That your workplace should be a place with personality and soul , where new ideas come to life? Then you are the missing olive in our Martini, the missing melody in our music and the heartbeat of our Ruby Giulia .

Ciao Ragazz* from Rome with love. In an increasingly digital lifestyle, where you don’t know who is listening and why, our Ruby Giulia with her 164 rooms will whisk you away to a 1970s vintage spy thriller. Her glamorous roof terrace is the perfect hideout from the digital world, where you can simply enjoy yourself. Located on the “Via nazionale” she’s between the main station and the “Form Romana”, Rome’s ancient heart. Shops, cafés, the major sights and Rome's beautiful historic city centre are all within walking distance.

We are a fast-growing hospitality group with existing hotels and workspaces in some of Europe's most exciting locations and many more projects under construction. We break new ground with our Lean Luxury philosophy , creating a contemporary and affordable form of luxury.

Join us and make it your own story

Trust Us, You Won't Get Bored, As You

• lead your team on eye level, fostering both professional and personal development through coaching and regular feedback sessions, while creating a positive team atmosphere as a role model
• ensure effective duty and holiday schedules as well as smooth work processes, like to think ‘out of the box’ and critically questioning existing processes
• take charge of daily operations, roll up your sleeves and actively join in, lead briefings, and demonstrate what exceptional service truly means
• live the Ruby Spirit and take care of the execution of our internal styles and quality standards
• support your Hotel Manager in recruiting the best talents and thus build a strong team
• handle monthly closings, inventories, invoice control, payroll preparations, and regular orders for F&B and operating supplies (SOE)
• ensure that everything is in order and monitor compliance with HACCP, occupational safety, fire protection, other legal regulations
• ensure that our guests feel completely at home and are willing to revisit by collecting, analysing and responding to guest feedback, concerns or complaints and finding creative and charming solutions
  
  

• completed professional training in the hotel industry and/or hold a degree in hospitality or business administration
• experience in an operational leadership role or a similar position in lifestyle hospitality or gastronomy
• good knowledge of POS, PMS, and business management
• a motivating and charismatic leader and with your authentic and loyal nature both team lead and team player
• a warm and welcoming personality and your communication skills allow you to shine in every interaction
• a knack for charming guests, with a hands-on mentality to match
• fluent in Italian and English
  
  

• your style, your smile, your ideas – bring your personality to work. Maybe even with a new tattoo, piercing or hair colour on us?
• better together – at work, during team events or just because it’s Monday
• sip, snack, repeat - with your Ruby F&B-Credit
• no more excuses – we support your sports program
• LEGEN.wait for it.DARY staff rates - for you and your travel buddy
• no matter how you get to work – a mobility allowance comes on top
• take it to the next level – secure yourself some extra cash through talent scouting, positive reviews and an individual bonus agreement
• level up your game – trainings, coaching, and mentoring, you get the chance to grow, just like Ruby does
• innovation is part of our DNA – Lean Luxury, paperless, cashless, … you name it
  
  

• you can love whoever you want to
• you should decide for yourself whether and with which pronouns you would like to be addressed
• you can be proud of your heritage and culture
• you don't have to justify your religion or world view
• you are good, just as you are and make our team and Ruby's diversity unique
  
  

• Seniority level Mid-Senior level

• Employment type Temporary

• Job function Management and Manufacturing
• Industries Hospitality

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(aboutus)

At Ruby, your personality really matters, your time really matters, and we strongly believe we groove way better together. At Ruby, we keep breaking new ground.

Hey Sunshine,

You think travelling is more than just the next summer holiday, but thefeeling of being at home anywhere in the world ? That your workplace should be a place withpersonality and soul , where new ideas come to life? Then you are the missing olive in our Martini, the missing melody in our music and the heartbeat of ourRuby Giulia .

Ciao Ragazz* from Rome with love. In an increasingly digital lifestyle, where you don’t know who is listening and why, our Ruby Giulia with her 164 rooms will whisk you away to a 1970s vintage spy thriller. Her glamorous roof terrace is the perfect hideout from the digital world, where you can simply enjoy yourself. Located on the “Via nazionale” she’s between the main station and the “Form Romana”, Rome’s ancient heart. Shops, cafés, the major sights and Rome's beautiful historic city centre are all within walking distance.

We are a fast-growing hospitality group with existing hotels and workspaces in some ofEurope's most exciting locations and many more projects under construction. Webreak new ground with ourLean Luxury philosophy , creating a contemporary and affordable form of luxury.

Join us and make it your own story

Trust us, you won't get bored, as you:

• lead your team on eye level, fostering both professional and personal development through coaching and regular feedback sessions, while creating a positive team atmosphere as a role model
• ensure effective duty and holiday schedules as well as smooth work processes, like to think ‘out of the box’ and critically questioning existing processes
• take charge of daily operations, roll up your sleeves and actively join in, lead briefings, and demonstrate what exceptional service truly means
• live the Ruby Spirit and take care of the execution of our internal styles and quality standards
• support your Hotel Manager in recruiting the best talents and thus build a strong team
• handle monthly closings, inventories, invoice control, payroll preparations, and regular orders for F&B and operating supplies (SOE)
• ensure that everything is in order and monitor compliance with HACCP, occupational safety, fire protection, other legal regulations
• ensure that our guests feel completely at home and are willing to revisit by collecting, analysing and responding to guest feedback, concerns or complaints and finding creative and charming solutions

We've been waiting for you, since you have/are:

• completed professional training in the hotel industry and/or hold a degree in hospitality or business administration
• experience in an operational leadership role or a similar position in lifestyle hospitality or gastronomy
• good knowledge of POS, PMS, and business management
• a motivating and charismatic leader and with your authentic and loyal nature both team lead and team player
• a warm and welcoming personality and your communication skills allow you to shine in every interaction
• a knack for charming guests, with a hands-on mentality to match
• fluent in Italian and English

What's in for you? That's how we groove:

Where have you been so long?

Whether you’re asocial butterfly with a flair for cocktail-shaking, a creative soul with an eye for design, or a pro at planning andbehind-the-scenes magic - there’s a place for you at Ruby. We’re always looking forfriendly faces andpassionate team players .

Not perfect CVs, butgreat personalities , who’ll help us create hotels and workspaces withcharacter and soul . So, whatever makes you tick, join us and start your Ruby story.

Diversity, Equity & Inclusion

We believe that.
.you can love whoever you want to
.you should decide for yourself whether and with which pronouns you would like to be addressed
.you can be proud of your heritage and culture
.you don't have to justify your religion or world view
.you are good, just as you are and make our team and Ruby's diversity unique

We can't deal with: isms
Racism, sexism, heterosexism, antisemitism, and such kind of isms are not tolerated here.

(aboutus)

At Ruby, your personality really matters, your time really matters, and we strongly believe we groove way better together. At Ruby, we keep breaking new ground.

Hey Sunshine,

You think travelling is more than just the next summer holiday, but thefeeling of being at home anywhere in the world ? That your workplace should be a place withpersonality and soul , where new ideas come to life? Then you are the missing olive in our Martini, the missing melody in our music and the heartbeat of ourRuby Giulia .

Ciao Ragazz* from Rome with love. In an increasingly digital lifestyle, where you don’t know who is listening and why, our Ruby Giulia with her 164 rooms will whisk you away to a 1970s vintage spy thriller. Her glamorous roof terrace is the perfect hideout from the digital world, where you can simply enjoy yourself. Located on the “Via nazionale” she’s between the main station and the “Form Romana”, Rome’s ancient heart. Shops, cafés, the major sights and Rome's beautiful historic city centre are all within walking distance.

We are a fast-growing hospitality group with existing hotels and workspaces in some ofEurope's most exciting locations and many more projects under construction. Webreak new ground with ourLean Luxury philosophy , creating a contemporary and affordable form of luxury.

Join us and make it your own story

Trust us, you won't get bored, as you:

• lead your team on eye level, fostering both professional and personal development through coaching and regular feedback sessions, while creating a positive team atmosphere as a role model
• ensure effective duty and holiday schedules as well as smooth work processes, like to think ‘out of the box’ and critically questioning existing processes
• take charge of daily operations, roll up your sleeves and actively join in, lead briefings, and demonstrate what exceptional service truly means
• live the Ruby Spirit and take care of the execution of our internal styles and quality standards
• support your Hotel Manager in recruiting the best talents and thus build a strong team
• handle monthly closings, inventories, invoice control, payroll preparations, and regular orders for F&B and operating supplies (SOE)
• ensure that everything is in order and monitor compliance with HACCP, occupational safety, fire protection, other legal regulations
• ensure that our guests feel completely at home and are willing to revisit by collecting, analysing and responding to guest feedback, concerns or complaints and finding creative and charming solutions

We've been waiting for you, since you have/are:

• completed professional training in the hotel industry and/or hold a degree in hospitality or business administration
• experience in an operational leadership role or a similar position in lifestyle hospitality or gastronomy
• good knowledge of POS, PMS, and business management
• a motivating and charismatic leader and with your authentic and loyal nature both team lead and team player
• a warm and welcoming personality and your communication skills allow you to shine in every interaction
• a knack for charming guests, with a hands-on mentality to match
• fluent in Italian and English

What's in for you? That's how we groove:

Where have you been so long?

Whether you’re asocial butterfly with a flair for cocktail-shaking, a creative soul with an eye for design, or a pro at planning andbehind-the-scenes magic - there’s a place for you at Ruby. We’re always looking forfriendly faces andpassionate team players .

Not perfect CVs, butgreat personalities , who’ll help us create hotels and workspaces withcharacter and soul . So, whatever makes you tick, join us and start your Ruby story.

Diversity, Equity & Inclusion

We believe that.
.you can love whoever you want to
.you should decide for yourself whether and with which pronouns you would like to be addressed
.you can be proud of your heritage and culture
.you don't have to justify your religion or world view
.you are good, just as you are and make our team and Ruby's diversity unique

We can't deal with: isms
Racism, sexism, heterosexism, antisemitism, and such kind of isms are not tolerated here.

Chi siamo:
Dils

Dils è un gruppo internazionale leader nel real estate presente in Italia, Olanda, Portogallo e Spagna, protagonista del processo di trasformazione dell’intero settore attraverso le leve dell’innovazione e della digitalizzazione. Con un team di oltre 600 professionisti e uffici a Milano, Roma, Amsterdam, Lisbona, Porto, Algarve, Barcellona, Madrid e molte altre città in Spagna, Dils è il punto di riferimento per imprese nazionali e multinazionali, investitori, operatori finanziari e privati per la ricerca e lo sviluppo delle migliori opportunità in ambito immobiliare nei settori Uffici, Retail, Logistica, Hospitality, Living & Residenziale. Il Gruppo si avvale anche di un Transformation Team interno, specializzato in Technology, IT, Marketing & Digital, Graphic Design, 3D visual e Research, con l’obiettivo di massimizzare la spinta al cambiamento dell’azienda.

Forte di una storia di oltre 50 anni nel mercato italiano con Redilco e Sigest, nel 2021 l’Azienda cambia nome e diventa Dils. Dopo l’ingresso in Olanda con Van Gool Elburg nel 2023, in Portogallo con Castelhana nel 2024 e in Spagna con Lucas Fox nel 2025, il Gruppo prosegue nel progetto di espansione europea per esportare la vision e il modello distintivo di business anche in Francia, Germania, Polonia e UK. Dils esprime la propria volontà di innovare anche attraverso un nuovo modello di business basato sulla responsabilità sociale con un programma pluriennale di give back finalizzato a valorizzare e promuovere il territorio e le diverse identità che lo abitano.

Stiamo cercando un/a Front Office da inserire nel nostro ufficio di Roma .

Attività Principali

• Gestire le chiamate telefoniche, le e-mail e la corrispondenza in entrata e in uscita
• Organizzare e pianificare meeting interni ed esterni, coordinare le trasferte dei partecipanti, prenotare alberghi e sale conferenze, organizzare servizi di accoglienza e ristorazione
• Mantenere e aggiornare gli archivi documentali e i sistemi di gestione delle informazioni
• Relazionarsi con i fornitori esterni
• Accogliere i clienti
• Assistere e collaborare nella preparazione di report, presentazioni e documenti aziendali
• Gestire l'agenda dell'ufficio e mantenere un ambiente lavorativo organizzato
• Primo screening delle necessità del cliente in relazione alla tipologia di immobile ricercato
• Monitoraggio dell’andamento delle vendite su cantieri e immobili

Requisiti

• Ottime doti comunicative e di ascolto
• Padronanza nell’utilizzo dei principali sistemi informatici
• Ottima conoscenza della lingua inglese
• Attitudini commerciali nella comunicazione con il cliente
• Disponibilità a lavorare su turni, anche nella giornata di sabato
• Flessibilità, dinamismo, capacità a lavorare in team
• Conoscenza del pacchetto Microsoft Office

Cosa puoi aspettarti unendoti a noi

• L’opportunità di affiancare i migliori talenti e perseguire una carriera stimolante
• Un respiro internazionale e la possibilità di lavorare con colleghi di altre nazionalità e culture
• Un pacchetto retributivo competitivo e benefits

In Dils crediamo nel valore dell’innovazione, guidata da tecnologia, dati ma soprattutto persone. Per questo vediamo la diversità in tutte le sue forme come una fonte di scambio e arricchimento e offriamo pari opportunità indipendentemente da etnia, colore, discendenza, religione, sesso, nazionalità, orientamento sessuale, età, cittadinanza, stato civile, disabilità o identità di genere.

Informativa Privacy

I vostri dati personali saranno trattati da Dils S.P.A, con sede in P.Zza Armando Diaz, 7 – 20123, Milano (MI), Italia.

Ai sensi dell’Articolo 24 del GDPR, i Contitolari definiscono congiuntamente le finalità ed i mezzi del trattamento dei dati personali.

Per maggiori informazioni

Overview

La Europe Hotels Srl ha sede a Roma ed ha attività nelle seguenti strutture alberghiere:

Best Western Globus Hotel (3 stelle), situato nelle immediate vicinanze del Policlinico Umberto Primo e dell'Università degli Studi di Roma La Sapienza.

Suite Sistina for Brave Lovers, suite ubicate nell’esclusivo contesto di Trinità dei Monti nel cuore di Roma.

• Front Office Manager

Per il rafforzamento della nostra struttura alberghiera BEST WESTERN HOTEL GLOBUS, siamo alla ricerca di un

• Front Office Manager: figura professionale che si occupa di gestire tutte le attività organizzative e amministrative che riguardano il reparto Front Office.
• Nello specifico, ti occuperai delle seguenti attività

• Gestione del personale
• formazione e supervisione operativa del personale di reception. Dovrai assicurarti che il tuo staff svolga le proprie mansioni in modo professionale e cortese, stilando le procedure di reparto. Inoltre, coordinerai gli orari di lavoro, assicurandoti una copertura adeguata in tutti i momenti considerando i picchi di lavoro, le ferie, i permessi e la formazione;
• Check-in e check-out
• supervisione delle fasi di check-in e check-out degli ospiti, inclusi l’assegnazione camere, l'accoglienza ospiti, pagamenti, l'impostazione dei PMS ecc;
• Assistenza clienti
• in qualità di punto di riferimento principale per gli ospiti dell'hotel, dovrai rispondere alle domande degli ospiti, fornire informazioni sulle strutture dell'hotel e sui servizi offerti, gestire eventuali reclami o problematiche e garantire un'esperienza soddisfacente durante il soggiorno;
• Coordinamento con altri reparti
• dovrai coordinarti con altri reparti dell'hotel, come l’Ufficio Prenotazioni, Housekeeping, Ristorante, Amministrazione ecc, per garantire una comunicazione efficace e una buona gestione delle attività tra i vari dipartimenti.

• Esperienza pregressa come Capo Ricevimento
• Esperienza pregressa nella gestione di un team
• Ottime capacità organizzative
• Capacità di lavorare sotto pressione
• Conoscenza di almeno due lingue straniere
• inglese + spagnolo o tedesco / francese;
• Conoscenza e utilizzo di PMS (preferibilmente Protel)

Si offre

• Contratto CCNL Turismo con livello e RAL da definire in base all’esperienza maturata.

Vuoi guidare il cuore pulsante dell’ospitalità in una delle strutture più iconiche di Roma?

Sheraton Parco de’ Medici Roma è alla ricerca di un/una Front Office Manager capace di trasformare ogni arrivo in un’esperienza memorabile.La ricerca ha carattere d’urgenza.

• Sarai il/la leader del Front Office: Reception, Concierge, Guest Relations e Night Team.
• Accoglierai i nostri ospiti con il sorriso, assicurando un servizio impeccabile in ogni momento.
• Formerai, motiverai e guiderai il team, creando un ambiente di lavoro positivo e inclusivo.
• Collaborerai con tutti i reparti per garantire un flusso operativo perfetto e una guest experience d’eccellenza.
• Ti occuperai di KPI, budget, strategie di upselling e standard qualitativi Marriott.

• Esperienza di almeno 3 anni in Front Office o Guest Relations in hotel 4*/5*, meglio se internazionali.
• Capacità di leadership e organizzazione, con attitudine al problem solving.
• Ottimo italiano e inglese; altre lingue saranno un plus.
• Conoscenza dei principali PMS (Opera/Fidelio) e dimestichezza con strumenti digitali.
• Passione per l’ospitalità, energia e voglia di crescere in un contesto internazionale.

• L’opportunità di far parte del gruppoMarriott International , con percorsi di formazione e crescita globale.
• Un ambiente multiculturale, dinamico e orientato alle persone.
• Pacchetto competitivo e benefit aziendali.
• La possibilità di lasciare il segno nella guest experience di migliaia di ospiti da tutto il mondo.
• Possibilità di stabilizzazione stabile in struttura

Se hai l’energia, la passione e la visione per guidare il Front Office di Sheraton Roma Parco de’ Medici, inviaci il tuo CV aggiornato.