2368 Posti di lavoro per Technical analyst in Lombardia

Technical Analyst

Lombardia, Lombardia NextEnergy Group

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THE ROLE

Working as part of WiseEnergy 's Global Technical Operations Team you will be part of an international team with members in the UK, US, Spain, Portugal, Italy, Chile, Poland and India. The core of this role is daily supervision and analysis of the performance of the solar plants, daily monitoring, incident tracking and resolution, performance analysis and issue investigation, and robust reporting. This is a critical role in terms of ensuring performance is optimised across clients' portfolios by maximizing uptime. Strong management of service providers and other partners is also crucial. (e.g. O&M, DNOs, clients, etc.),

Overseeing a portfolio of clients/projects from onboarding and through to business as usual, the Technical Analyst will ensure that they have all the necessary data, technical documentation and information to manage their caseload of solar PV plants effectively in line with WiseEnergy’s consistent, industry-leading standards.

The position will require some occasional European travel to visit the sites under management to perform asset quality checks and to supervise service providers once you become permanent.

KEY RESPONSIBILITIES

Working alongside Technical Analyst professionals will be an integral role in the Technical Operations team:

  • Daily supervision and analysis of the Ground Mount PV portfolio’s technical performance and operations
  • Demonstrate capacity to track plant incidents and take ownership of any resolutions
  • Optimise the availability and performance ratio of the portfolio under supervision
  • Support the line manager in the daily supervision and analysis of the portfolio technical performance and operations
  • Manage the relationships with Operation & Maintenance contractors and Customer Interface on Technical Issues
  • Ensure all O&M / other technical service providers achieve, at a minimum, their contractual obligations
  • Prepare and deliver periodic reports on technical performance and other operational aspects of the plants, as well as supervise the reporting of junior members of the team
  • Prepare and review yearly budgets
  • Supervise and manage outcomes of the site visits executed by the site managers, as well as post-construction punch lists
  • Supervise the control of the technical documentation related to the plants
  • Support the in providing regular compliance with the DNOs, insurance companies, Public Entities, etc
  • Constant identification and implementation of process improvements
  • Support the line manager in coordinating activities with the other WiseEnergy departments
  • Support the line manager in developing a growing and diverse technical team
  • Support to the line manager in establishing and maintaining an environment of internal control and integrity
  • Lead team meetings to identify internal stresses and allocate support where needed to foster a collaborative working environment
  • Train and support more junior analysts.

SKILLS & COMPETENCIES

To be successful in this role, you will demonstrate:

  • Time management & prioritization skills - things can get a little hectic, so the ability to effectively manage yourself and your workload is critical
  • Excellent interpersonal and communication skills (in English or/and other European languages) - you must be able to organize your thoughts in a way that others find clear and compelling. You will be expected to together well-written, grammatically correct emails and other communications. When communicating verbally – whether over the phone, on video calls, in person or in meetings – you will need to be articulate, warm and engaging
  • Flexibility - being an effective team player means being flexible in your approach and open to getting involved with new things, even if they are not spelt out in your job description
  • Intellectual Curiosity – Technical Management is a broad and nuanced field and we are looking for someone who is truly interested in our profession and has the intellectual curiosity to delve deep into topics and bring fresh ideas to the team
  • IT Literacy - you need to be comfortable with IT systems and working with data (you should have at least intermediate-level Excel)
  • Delivery focus – it may sound obvious, but the ability to proactively churn through work at pace and deliver quality outputs really matters
  • Strong critical thinking and problem-solving skills
  • Passion for our mission ‘to generate a more sustainable future by leading the transition to clean energy
  • Our values: be a leader, build trust, be responsible, be innovative and ‘bring your alpha’.

EXPERIENCE & QUALIFICATIONS

  • Experience in Solar PV, preferably in the field of renewable energy (Asset Management, Technical Advisor, Owners’ Engineer, O&M contractor, EPC, etc.) and/or in similar business positions
  • Bachelor’s degree in engineering, preferably in Electricity or Electronics or qualified to the same level through experience of other qualifications.
  • Italian mother tongue and good English level
  • Comprehensive knowledge of the technical characteristics of PV plants
  • International experience would be a plus
  • Microsoft Office, especially Excel, PowerPoint; SCADA systems; PVSyst (appreciated but not required

WHAT WE OFFER

  • A role in a supportive team, with plenty of opportunities to learn
  • International scope – we operate in over 8 countries
  • Hybrid working – we will need you in the office at least three times a week, but you will normally be able to work remotely for the remainder of the week
  • Annual discretionary bonus

HOW TO APPLY

If you are interested in this opportunity, please follow the link to apply or send your application to . If you have been shortlisted for the next stage, we will be in contact within 14 days.

By selecting “Apply” or sending us your CV, you indicate you have read and acknowledged NextEnergy Group’s Candidate Privacy Notice.

DIVERSITY AND INCLUSION

Our approach to diversity and inclusion is a natural extension of our values. Our entrepreneurial culture inspires us to try new things, be open to different viewpoints and be bold. Our Group is committed to cultivating and preserving a culture of connectedness that values difference and gives space for individual expression. The collective sum of our individual differences, life experiences, knowledge, innovation, self-expression, talent and hard work form the bedrock of who we are and who we aspire to be.

We are committed to equal employment and advancement opportunity irrespective of race, color, ancestry, social background, religion, gender, national origin, sexual orientation, age, citizenship, marital status, disability and gender identity.

ABOUT US

NextEnergy Group was founded in 2007 to become a leading market participant in the international solar sector. Since its inception, it has been active in the development, construction, and ownership of solar assets across multiple jurisdictions. NextEnergy Group operates via its three business units: NextEnergy Capital (Investment Management), WiseEnergy (Operating Asset Management), and Starlight (Asset Development).

NextEnergy Capital manages the Group's investment activities and has invested in over 520 solar plants, exceeding 2GW in capacity across its institutional funds.

  • NextEnergy Solar Fund (NESF): Listed on the London Stock Exchange, NESF manages 102 solar and energy storage assets in the UK and Italy, with a total installed capacity of 983MW and a gross asset value of £1,014m.
  • NextPower II (NPII): A private fund of 105 solar plants (149MW) focused on Italy, successfully divested in January 2022, delivering net IRRs exceeding its 10-12% target.
  • NextPower III ESG (NPIII ESG): A private fund targeting solar infrastructure in OECD countries (e.g., US, Spain, Italy), with $896m raised, exceeding its $50m target.
  • NextPower UK ESG (NPUK ESG): A private fund dedicated to new-build solar plants in the UK, with ~£00m raised.
  • NextPower V ESG (NPV ESG): A private OECD solar fund investing in solar and adjacent technologies like battery storage. To date, it has raised $ 45m, targeting 1.5bn ( 2bn ceiling).

WiseEnergy is NextEnergy Group’s operating asset manager. WiseEnergy is a leading specialist operating asset manager in the solar sector. Since its founding, WiseEnergy has provided solar asset management, monitoring, technical due diligence and under construction services to over 1,500 utility-scale solar power plants with an installed total capacity in excess of 3.4 GW. WiseEnergy clients comprise leading banks and equity financiers in the energy and infrastructure sector.

Starlight is NextEnergy Group’s development company that is active in the development phase of solar projects. It has developed over 100 utility-scale projects internationally and continues to progress a large pipeline of c.10GW of both green and brownfield project developments across global geographies.

NextSTEP is the venture capital fund of NextEnergy Group, dedicated to investing in innovative startups in the field of environmental sustainability. The fund primarily focuses on investments in Italy and the United Kingdom but also extends its reach to the rest of Europe and the United States, targeting startups in the pre-seed and seed stages. NextSTEP pays particular attention to emerging entities from incubators, startup accelerators, universities, and research centers, supporting projects that address global challenges in crucial areas such as Climate Change, Energy Transition, CO2 Capture and Sequestration, Circular Economy, Sustainable Cities, Sustainable Mobility, Sustainable Fashion, Waste Management, Water and much more.

NextEnergy Foundation is a non-profit organisation founded in 2016 by the NextEnergy Group that operates internationally and whose mission is to proactively participate in the global effort to reduce carbon emissions by providing clean energy sources in regions where they are not yet available and thereby contributing to poverty reduction. As the main sponsor of this foundation, the NextEnergy Group donates at least 5% of its consolidated net profits each year. The NextEnergy Foundation has no overhead costs and therefore 100% of the funds raised go to donations for the various projects. Since 2016, in 8 years of operation the foundation has donated more than £1.2 illion, supporting over 30 projects in 27 different countries around the world.

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Technical Support Analyst

Biassono, Lombardia Docebo

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Hey you! uD83DuDC4B Want to work for one of the fastest growing SaaS companies in the world? uD83DuDCC8

We’re building the next generation of learning software that companies like AWS, Netflix, Opentable and L’Oreal rely on to deliver training uD83DuDCBB We believe learning is for everyone, and that we all have something we can learn from each other. We rely on one another to continuously innovate our products and processes to create an exceptional experience for our employees, customers and partners.

Still not sure? We are a culture where values are at the center of everything we do. We also embody what we call the
**Docebo Heart**. We trust our teammates, assume the best of one another, and also hold space for all the differences that make us better. uD83DuDC99

Are you ready to be a part of the learning revolution? uD83DuDE80

**About This Opportunity**:
As a Technical Support Analyst, you can be the game changer in a customer’s day. You will be helping with technical issues or answering questions that help clients utilise their system to the fullest potential. It is your job to ensure our customers have their questions answered, their system up and running, or their technical concerns alleviated.

Please note our Support team works according to schedules, the final schedule will be assigned after the initial training period, work time can be between 7am and 8pm, this role will also include Periodic Weekend On Call Coverage including but not limited to monitoring for urgent client tickets and actioning in alignment with response time and escalation standards.

**As a Technical Support Analyst, some of your responsibilities may include**:

- Answering incoming customer phone calls, chats, or tickets, asking questions and gathering information to quickly resolve issues. Following up with customers in a timely manner.
- Researching a technical issue using your troubleshooting skills and/or escalating to another technical team member.
- Having meaningful conversations with customers to manage their expectations on response and resolution times.

**Bonus Points for**:

- Having the ability to learn and communicate software-related and technical concepts to customers
- You love talking to people and being as helpful as possible
- Having previous technical support experience working within SaaS or fast paced support organizations.

**Who fits our team well?**:

- You have a “call the customer” mentality when resolving technical customer issues
- You enjoy the hustle and bustle of a fast paced environment.
- You are an “owner of your work” and continuously try to improve every day.
- You are confident and love sharing success with your team.

**Essential Job Functions;**:

- Must be fluent in English
- Ability to read and comprehend complex technical material
- Ability to remain seated or relatively sedentary for long periods of time
- Reference various resource materials while simultaneously interacting with customers on the phone
- Consistent attendance and punctuality in line with the expectations of a contact center environment
- Possess positive, professional interpersonal skills
- Ability to perform a broad variety of duties and responsibilities with accuracy and speed and successfully meet time-sensitive deadlines Ability to consistently achieve the established performance metrics for the role

**Benefits & Perks** uD83DuDE0D
- Generous Vacation Policy, plus 2 extra floating holidays to use for religious or cultural events that matter to you
- Employee Share Purchase Plan
- Career progression/internal mobility opportunities
- Four employee resource groups to get involved with (the Docebo Women's Alliance, PRIDE, BIDOC, and Green Ambassadors)
- WeWork partnership and “Work from Anywhere” program

**Hybrid Office Model uD83CuDFE2**

**About Docebo** uD83DuDC99

Here at Docebo, we power learning experiences for over 3000 customers around the world with our easy-to-use, AI-powered Suite designed to close the enterprise learning loop. We have successfully achieved 2 IPOs (TSX: DCBO & NASDAQ: DCBO), been recognized as a Top SaaS e-learning Solution, and are growing exponentially in the process.

Docebo is a global company with offices in North America, EMEA, APAC and more. Our people believe in six core values, simply defined and manifested in everything we do
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Technical Support Analyst

Milano, Lombardia Docebo

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Descrizione Del Lavoro

Hey you! uD83DuDC4B Want to work for one of the fastest growing SaaS companies in the world? uD83DuDCC8

We’re building the next generation of learning software that companies like AWS, Netflix, Opentable and L’Oreal rely on to deliver training uD83DuDCBB We believe learning is for everyone, and that we all have something we can learn from each other. We rely on one another to continuously innovate our products and processes to create an exceptional experience for our employees, customers and partners.

Still not sure? We are a culture where values are at the center of everything we do. We also embody what we call the
**Docebo Heart**. We trust our teammates, assume the best of one another, and also hold space for all the differences that make us better. uD83DuDC99

Are you ready to be a part of the learning revolution? uD83DuDE80

**About This Opportunity**:
As a Technical Support Analyst, you can be the game changer in a customer’s day. You will be helping with technical issues or answering questions that help clients utilise their system to the fullest potential. It is your job to ensure our customers have their questions answered, their system up and running, or their technical concerns alleviated.

Please note our Support team works according to schedules, the final schedule will be assigned after the initial training period, work time can be between 7am and 8pm, this role will also include Periodic Weekend On Call Coverage including but not limited to monitoring for urgent client tickets and actioning in alignment with response time and escalation standards.

**As a Technical Support Analyst, some of your responsibilities may include**:

- Answering incoming customer phone calls, chats, or tickets, asking questions and gathering information to quickly resolve issues. Following up with customers in a timely manner.
- Researching a technical issue using your troubleshooting skills and/or escalating to another technical team member.
- Having meaningful conversations with customers to manage their expectations on response and resolution times.

**Bonus Points for**:

- Having the ability to learn and communicate software-related and technical concepts to customers
- You love talking to people and being as helpful as possible
- Having previous technical support experience working within SaaS or fast paced support organizations.

**Who fits our team well?**:

- You have a “call the customer” mentality when resolving technical customer issues
- You enjoy the hustle and bustle of a fast paced environment.
- You are an “owner of your work” and continuously try to improve every day.
- You are confident and love sharing success with your team.

**Essential Job Functions;**:

- Must be fluent in English
- Ability to read and comprehend complex technical material
- Ability to remain seated or relatively sedentary for long periods of time
- Reference various resource materials while simultaneously interacting with customers on the phone
- Consistent attendance and punctuality in line with the expectations of a contact center environment
- Possess positive, professional interpersonal skills
- Ability to perform a broad variety of duties and responsibilities with accuracy and speed and successfully meet time-sensitive deadlines Ability to consistently achieve the established performance metrics for the role

**Benefits & Perks** uD83DuDE0D
- Generous Vacation Policy, plus 2 extra floating holidays to use for religious or cultural events that matter to you
- Employee Share Purchase Plan
- Career progression/internal mobility opportunities
- Four employee resource groups to get involved with (the Docebo Women's Alliance, PRIDE, BIDOC, and Green Ambassadors)
- WeWork partnership and “Work from Anywhere” program

**Hybrid Office Model uD83CuDFE2**

**About Docebo** uD83DuDC99

Here at Docebo, we power learning experiences for over 3000 customers around the world with our easy-to-use, AI-powered Suite designed to close the enterprise learning loop. We have successfully achieved 2 IPOs (TSX: DCBO & NASDAQ: DCBO), been recognized as a Top SaaS e-learning Solution, and are growing exponentially in the process.

Docebo is a global company with offices in North America, EMEA, APAC and more. Our people believe in six core values, simply defined and manifested in everything we do
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Technical Analyst

Milano, Lombardia Generali

Inserito 14 giorni fa

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Descrizione Del Lavoro

Generali is a major player in the global insurance industry – a strategic and highly important sector for the growth, development and welfare of modern societies. Over almost 200 years, we have built a multinational Group that is present in more than 60 countries, with 470 companies and nearly 80,000 employees. GOSP - Generali Operations Service Platform is a joint-venture between Generali and Accenture and provides IT and Procurement services to Generali Group companies. Our purpose is to accelerate the Group's innovation and digitization strategy through the Cloud and shared platforms. Based in Italy it has 5 branches across Europe and employs about 1,000 people.

The candidate will be part of the team Program NEXT. The Technical Analyst is responsible for:

  • Knowledge of business processes and IT infrastructure to support Projects and Operations.
  • Knowledge of applications in scope of the service, adjust or reconfigure applications and processes.
  • Oversees the entire applications development process.
  • Analyzes customer or user needs, designs program, instructs computer programmers, tests design, and documents programs.

Main tasks:

  • Building, designing, examining, and implementing a structured IT system.
  • Meeting with and building relationships with stakeholders in order to understand and meet their requirements.
  • Gathering feedback from end users in order to continue improving systems effectively.
  • Communicating with various teams including Developers and IT Managers in order to build and implement technology solutions.
  • Being able to quickly translate business requirements into technical solutions: analyze business needs by working with business users directly, assess current processes and systems and propose solutions that will allow users to do their work in a simpler and faster way.
  • Planning, monitoring, organizing, and overseeing IT projects.
  • Running tests or investigations on system or application issues and being able to provide solutions within a timely manner.
  • Assure the compliance with the internal applicable policies.
  • Being aware of the latest technology trends and developments, demonstrable experience in understanding patterns and implementation of technology capabilities.
  • Analyze the as-is situation of data usage and corresponding business processes, propose a to-be situation for improving user experience with data.
  • Works with and across other leaders, architects and implementation leads to ensure that a solution aligns and is consistent with both design guidelines and functional standards across different countries.

Hard Skills:

  • Knowledge of IFRS principles (IFRS17 and IFRS9) and Background Actuarial Non-Life.
  • Knowledge of Software Lifecycle, Lean Project Management, Agile and Waterfall, ITIL.
  • Knowledge of SQL database language, programming languages and relational databases.
  • English Professional level, other languages advantage (Italian, German, French).

Soft Skills:

  • Attitude to team working.
  • Able to manage autonomously the relationship with all the stakeholders, internal and external.
  • Problem solving.
  • Outstanding communication and relational skills.

Additional Information:

  • Contract Type: Tempo Indeterminato.
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Technical Analyst

20136 Milano, Lombardia JR Italy

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BPER Banca è uno dei più importanti gruppi bancari a livello nazionale. Siamo una realtà solida e attenta alle esigenze degli individui, delle imprese e dei territori. Da sempre siamo orientati al futuro per essere protagonisti del cambiamento attraverso un percorso di crescita inclusiva e sostenibile per i nostri clienti e le nostre persone. Siamo alla ricerca di un Senior Technical Analyst che assicuri la gestione dei progetti ed il corretto funzionamento degli applicativi legati all’ambito CFO, in particolare sulla Contabilità generale ed analitica. Questa figura avrà un ruolo chiave nel raccogliere ed analizzare i requisiti tecnici, contribuendo alla definizione della strategia IT su tematiche di CFO & Accounting Applications. Ecco un esempio delle attività che seguirai:
Analisi dei Requisiti :
collaborare con i team interni ed esterni per raccogliere ed analizzare i requisiti funzionali e tecnici dei progetti, assicurando una chiara comprensione delle necessità. Supporto Tecnico :
fornire supporto nella configurazione e nell’implementazione di sistemi e applicazioni, assistendo il team nello sviluppo di soluzioni tecniche. Testing e Validazione :
partecipare alle fasi di testing, eseguendo test funzionali e di integrazione per garantire che le soluzioni soddisfino i requisiti specificati. Analisi dei Dati :
monitorare e analizzare i dati per identificare tendenze e anomalie, fornendo insight utili per il miglioramento continuo delle applicazioni. Collaborazione Interfunzionale :
lavorare a stretto contatto con diversi reparti, incluse altre funzioni IT e Business, per garantire un allineamento strategico Progettazione :
definire le soluzioni IT per l’ambito di competenza, curarne la progettazione, la documentazione ed il coordinamento dei rilasci delle soluzioni IT, supportando gli utenti e validando il processo di test end-to-end. Monitoraggio :
supportare il responsabile di riferimento nelle varie fasi del ciclo di vita del software definendo e monitorando i KPI di avanzamento lavori. Preferibile laurea in Informatica, Statistica, Economia, Ingegneria Gestionale o discipline affini. Esperienza in ruoli simili, preferibilmente nel settore bancario o finanziario. Conoscenza funzionale dei Processi e delle best practice sui seguenti ambiti:
Contabilità, Fiscalità Esperienza in ruoli di analisi tecnica o simili. Conoscenza di metodologie di raccolta e analisi dei requisiti. Capacità di utilizzo di strumenti di gestione dei progetti e di analisi dei dati. Completano il profilo:
Capacità analitiche e attenzione ai dettagli. Capacità comunicative e relazionali. Conoscenza delle metodologie e tecniche di Project/Program Management. Padronanza della lingua inglese, sia scritto che parlato. Capacità di analisi e problem solving, con un forte orientamento ai dettagli. Conoscenza dei principali linguaggi di programmazione legati alla gestione dei dati (SQL, PLSQL, Suite Informatica PowerCenter, Stored Procedure, etc.). Conoscenza dei principali RDBMS utilizzati sul mercato (i.E. Oracle DB, Oracle EXADATA, MS SQL, etc.). Conoscenza tecnica delle principali piattaforme presenti sul mercato in ambito Accounting (i.E. Oracle Fusion e Foundation, Oracle EPM, SAP, etc.). un percorso di crescita, formazione e sviluppo in una professione dinamica e stimolante assunzione a tempo indeterminato con applicazione del CCNL Credito e riconoscimento di benefit aziendali quali:
assistenza sanitaria, previdenza complementare, buoni pasto, welfare, condizioni agevolate su prodotti e servizi bancari Sede di lavoro:
Milano o in alternativa Modena Valorizza la tua carriera entrando a far parte di una banca moderna e in continua crescita, orientata ad un futuro sostenibile da raggiungere grazie ai nostri valori di responsabilità, lealtà e concretezza. J-18808-Ljbffr

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Technical Analyst

Lombardia, Lombardia Generali

Oggi

Lavoro visualizzato

Tocca di nuovo per chiudere

Descrizione Del Lavoro

Generali is a major player in the global insurance industry – a strategic and highly important sector for the growth, development and welfare of modern societies. Over almost 200 years, we have built a multinational Group that is present in more than 60 countries, with 470 companies and nearly 80,000 employees. GOSP - Generali Operations Service Platform is a joint-venture between Generali and Accenture and provides IT and Procurement services to Generali Group companies. Our purpose is to accelerate the Group's innovation and digitization strategy through the Cloud and shared platforms. Based in Italy it has 5 branches across Europe and employs about 1,000 people.

The candidate will be part of the team Program NEXT. The Technical Analyst is responsible for:

  • Knowledge of business processes and IT infrastructure to support Projects and Operations.
  • Knowledge of applications in scope of the service, adjust or reconfigure applications and processes.
  • Oversees the entire applications development process.
  • Analyzes customer or user needs, designs program, instructs computer programmers, tests design, and documents programs.

Main tasks:

  • Building, designing, examining, and implementing a structured IT system.
  • Meeting with and building relationships with stakeholders in order to understand and meet their requirements.
  • Gathering feedback from end users in order to continue improving systems effectively.
  • Communicating with various teams including Developers and IT Managers in order to build and implement technology solutions.
  • Being able to quickly translate business requirements into technical solutions: analyze business needs by working with business users directly, assess current processes and systems and propose solutions that will allow users to do their work in a simpler and faster way.
  • Planning, monitoring, organizing, and overseeing IT projects.
  • Running tests or investigations on system or application issues and being able to provide solutions within a timely manner.
  • Assure the compliance with the internal applicable policies.
  • Being aware of the latest technology trends and developments, demonstrable experience in understanding patterns and implementation of technology capabilities.
  • Analyze the as-is situation of data usage and corresponding business processes, propose a to-be situation for improving user experience with data.
  • Works with and across other leaders, architects and implementation leads to ensure that a solution aligns and is consistent with both design guidelines and functional standards across different countries.

Hard Skills:

  • Knowledge of IFRS principles (IFRS17 and IFRS9) and Background Actuarial Non-Life.
  • Knowledge of Software Lifecycle, Lean Project Management, Agile and Waterfall, ITIL.
  • Knowledge of SQL database language, programming languages and relational databases.
  • English Professional level, other languages advantage (Italian, German, French).

Soft Skills:

  • Attitude to team working.
  • Able to manage autonomously the relationship with all the stakeholders, internal and external.
  • Problem solving.
  • Outstanding communication and relational skills.

Additional Information:

  • Contract Type: Tempo Indeterminato.
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Technical Support Analyst (Italian Speaking)

Lombardia, Lombardia Docebo

Inserito 2 giorni fa

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Descrizione Del Lavoro

workfromhome
Overview

As a Technical Support Analyst (Italian speaking!) you’re a Docebo product expert and the first point of contact for customer issues and questions.



Why this job?

As a Technical Support Analyst, you can be the game changer in a customer’s day. You will be helping with technical issues or answering questions that help clients utilise their system to the fullest potential. It is your job to ensure our customers have their questions answered, their system up and running, or their technical concerns alleviated.



Please submit resumes in English.



Responsibilities

  • Addressing customer issues by taking inbound chats, working live with customers through our chat functionality, ticketing systems, video/screen sharing, and other means of communication

  • Troubleshooting issues by asking clarifying questions and gathering information that lead to the root cause of the issue

  • Taking appropriate action that leads to quickly resolving issues and advocating for the customer when escalations are required.

  • Following up with customers in a timely manner

  • Researching a technical issue using your troubleshooting skills and/or escalating to another technical team member

  • Having meaningful conversations with customers to manage their expectations on response and resolution times



Who fits our team well?

  • You have a “call the customer” mentality when resolving technical customer issues

  • You enjoy the hustle and bustle of a fast paced environment

  • You are an “owner of your work” and continuously try to improve every day

  • You are confident and love sharing success with your team



Essential Job Functions

  • Must be fluent in English AND Italian

  • Ability to conduct chat or email conversations within a highly technical environment up to 8 hours per day

  • Ability to read and comprehend complex technical material

  • Ability to remain seated or relatively sedentary for long periods of time

  • Reference various resource materials while simultaneously interacting with customers on the phone

  • Consistent attendance and punctuality in line with the expectations of a contact center environment

  • Comfortable closely following a set break and lunch schedule determined by the business based on customer need

  • Possess positive, professional interpersonal skills

  • Ability to perform a broad variety of duties and responsibilities with accuracy and speed and successfully meet time-sensitive deadlines

  • Ability to consistently achieve the established performance metrics for the role

  • Candidates should be able to work a set shift that falls anytime between 7am - 8pm. Schedules are subject to change based on business need; we strive to provide ample notice prior to changing schedules, however you must remain flexible



Benefits & Perks

  • Generous Vacation Policy, plus extra floating holidays to use for religious or cultural events that matter to you

  • Employee Share Purchase Plan

  • Career progression/internal mobility opportunities

  • Four employee resource groups to get involved with (the Docebo Womenu2019s Alliance, PRIDE, BIDOC, and Green Ambassadors)

  • WeWork partnership and “Work from Anywhere” program



Hybrid Office Model

We believe when people are together, they develop deeper relationships and accelerate innovation. Because of this, all Docebo employees worldwide are “hybrid.” We encourage in-person collaboration while supporting work-from-home when employees need dedicated focus time, allowing Docebians to do their best every day. Each team leader is able to decide how often their teams come into the office, considering the needs of the team and the employee’s needs. Our Talent Acquisition team will let you know about the role you are applying for and the hybrid details during the first interview.



About Docebo

Here at Docebo, we power learning experiences for over 3000 customers around the world with our easy-to-use, AI-powered Suite designed to close the enterprise learning loop. We have successfully achieved 2 IPOs (TSX: DCBO & NASDAQ: DCBO), been recognized as a Top SaaS e-learning Solution, and are growing exponentially in the process.


Docebo is a global company with offices in North America, EMEA, APAC and more. Our people believe in six core values, simply defined and manifested in everything we do - Innovation, Simplicity, Accountability, Togetherness, Curiosity, and Impact. If this sounds like you, now is your time to join one of the fastest-growing learning technology companies on the market. Apply today!



Equal Employment Opportunity

Docebo is an Equal Employment Opportunity employer. We are committed to diversity and inclusion in our workforce. All qualified applicants and employees will receive consideration for employment regardless of their race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, citizenship status, age, disability, genetic information, or any other category protected under applicable law.


Any individuals requiring a reasonable accommodation to assist with their job search or application for employment should send an e-mail to recruiting_accommodations(at)docebo.com. The e-mail should include a description of the requested accommodation and the position you’re applying for or interested in.

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Technical Support Analyst (Italian Speaking)

Lombardia, Lombardia Docebo

Inserito 2 giorni fa

Lavoro visualizzato

Tocca di nuovo per chiudere

Descrizione Del Lavoro

workfromhome
Overview

As a Technical Support Analyst (Italian speaking!) you're a Docebo product expert and the first point of contact for customer issues and questions.

Why this job? As a Technical Support Analyst, you can be the game changer in a customer's day. You will be helping with technical issues or answering questions that help clients utilise their system to the fullest potential. It is your job to ensure our customers have their questions answered, their system up and running, or their technical concerns alleviated.

Note: Please submit resumes in English.

Responsibilities
  • Addressing customer issues by taking inbound chats, working live with customers through our chat functionality, ticketing systems, video/screen sharing, and other means of communication
  • Troubleshooting issues by asking clarifying questions and gathering information that lead to the root cause of the issue
  • Taking appropriate action that leads to quickly resolving issues and advocating for the customer when escalations are required.
  • Following up with customers in a timely manner
  • Researching a technical issue using your troubleshooting skills and/or escalating to another technical team member
  • Having meaningful conversations with customers to manage their expectations on response and resolution times
Who fits our team well
  • You have a “call the customer” mentality when resolving technical customer issues
  • You enjoy the hustle and bustle of a fast paced environment
  • You are an “owner of your work” and continuously try to improve every day
  • You are confident and love sharing success with your team
Essential Job Functions
  • Must be fluent in English AND Italian
  • Ability to conduct chat or email conversations within a highly technical environment up to 8 hours per day
  • Ability to read and comprehend complex technical material
  • Ability to remain seated or relatively sedentary for long periods of time
  • Reference various resource materials while simultaneously interacting with customers on the phone
  • Consistent attendance and punctuality in line with the expectations of a contact center environment
  • Comfortable closely following a set break & lunch schedule determined by the business based on customer need
  • Possess positive, professional interpersonal skills
  • Ability to perform a broad variety of duties and responsibilities with accuracy and speed and successfully meet time-sensitive deadlines
  • Ability to consistently achieve the established performance metrics for the role
  • Candidates should be able to work a set shift that falls anytime between 7am - 8pm. Schedules are subject to change based on business need; We strive to provide ample notice prior to changing schedules, however you must remain flexible
Benefits & Perks
  • Generous Vacation Policy, plus extra floating holidays to use for religious or cultural events that matter to you
  • Employee Share Purchase Plan
  • Career progression/internal mobility opportunities
  • Four employee resource groups to get involved with (the Docebo Women's Alliance, PRIDE, BIDOC, and Green Ambassadors)
  • WeWork partnership and “Work from Anywhere” program
Hybrid Office Model

We believe when people are together, they develop deeper relationships and accelerate innovation. Because of this, all Docebo employees worldwide are “hybrid.” We encourage in-person collaboration while supporting work-from-home when employees need dedicated focus time, allowing Docebians to do their best every day. Each team leader is able to decide how often their teams come into the office, considering the needs of the team and the employee’s needs. Our Talent Acquisition team will let you know about the role you are applying for and the hybrid details during the first interview.

About Docebo

Here at Docebo, we power learning experiences for over 3000 customers around the world with our easy-to-use, AI-powered Suite designed to close the enterprise learning loop. We have successfully achieved 2 IPOs (TSX: DCBO & NASDAQ: DCBO), been recognized as a Top SaaS e-learning Solution, and are growing exponentially in the process. Docebo is a global company with offices in North America, EMEA, APAC and more. Our people believe in six core values, simply defined and manifested in everything we do - Innovation, Simplicity, Accountability, Togetherness, Curiosity, and Impact. If this sounds like you, now is your time to join one of the fastest-growing learning technology companies on the market. Apply today!

Docebo is an Equal Employment Opportunity employer. We are committed to diversity and inclusion in our workforce. All qualified applicants and employees will receive consideration for employment regardless of their race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, citizenship status, age, disability, genetic information, or any other category protected under applicable law.

Any individuals requiring a reasonable accommodation to assist with their job search or application for employment should send an e-mail to recruiting_accommodations(at)docebo.com. The e-mail should include a description of the requested accommodation and the position you’re applying for or interested in.

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Informazioni sulle ultime novità Technical analyst Posti di lavoro;/Posti Vacanti nella Lombardia !

Technical Support Analyst (Italian Speaking)

Lombardia, Lombardia Docebo

Oggi

Lavoro visualizzato

Tocca di nuovo per chiudere

Descrizione Del Lavoro

Overview

As a Technical Support Analyst (Italian speaking!) you're a Docebo product expert and the first point of contact for customer issues and questions.

Why this job? As a Technical Support Analyst, you can be the game changer in a customer's day. You will be helping with technical issues or answering questions that help clients utilise their system to the fullest potential. It is your job to ensure our customers have their questions answered, their system up and running, or their technical concerns alleviated.

Note: Please submit resumes in English.

Responsibilities
  • Addressing customer issues by taking inbound chats, working live with customers through our chat functionality, ticketing systems, video/screen sharing, and other means of communication
  • Troubleshooting issues by asking clarifying questions and gathering information that lead to the root cause of the issue
  • Taking appropriate action that leads to quickly resolving issues and advocating for the customer when escalations are required.
  • Following up with customers in a timely manner
  • Researching a technical issue using your troubleshooting skills and/or escalating to another technical team member
  • Having meaningful conversations with customers to manage their expectations on response and resolution times
Who fits our team well
  • You have a “call the customer” mentality when resolving technical customer issues
  • You enjoy the hustle and bustle of a fast paced environment
  • You are an “owner of your work” and continuously try to improve every day
  • You are confident and love sharing success with your team
Essential Job Functions
  • Must be fluent in English AND Italian
  • Ability to conduct chat or email conversations within a highly technical environment up to 8 hours per day
  • Ability to read and comprehend complex technical material
  • Ability to remain seated or relatively sedentary for long periods of time
  • Reference various resource materials while simultaneously interacting with customers on the phone
  • Consistent attendance and punctuality in line with the expectations of a contact center environment
  • Comfortable closely following a set break & lunch schedule determined by the business based on customer need
  • Possess positive, professional interpersonal skills
  • Ability to perform a broad variety of duties and responsibilities with accuracy and speed and successfully meet time-sensitive deadlines
  • Ability to consistently achieve the established performance metrics for the role
  • Candidates should be able to work a set shift that falls anytime between 7am - 8pm. Schedules are subject to change based on business need; We strive to provide ample notice prior to changing schedules, however you must remain flexible
Benefits & Perks
  • Generous Vacation Policy, plus extra floating holidays to use for religious or cultural events that matter to you
  • Employee Share Purchase Plan
  • Career progression/internal mobility opportunities
  • Four employee resource groups to get involved with (the Docebo Women's Alliance, PRIDE, BIDOC, and Green Ambassadors)
  • WeWork partnership and “Work from Anywhere” program
Hybrid Office Model

We believe when people are together, they develop deeper relationships and accelerate innovation. Because of this, all Docebo employees worldwide are “hybrid.” We encourage in-person collaboration while supporting work-from-home when employees need dedicated focus time, allowing Docebians to do their best every day. Each team leader is able to decide how often their teams come into the office, considering the needs of the team and the employee’s needs. Our Talent Acquisition team will let you know about the role you are applying for and the hybrid details during the first interview.

About Docebo

Here at Docebo, we power learning experiences for over 3000 customers around the world with our easy-to-use, AI-powered Suite designed to close the enterprise learning loop. We have successfully achieved 2 IPOs (TSX: DCBO & NASDAQ: DCBO), been recognized as a Top SaaS e-learning Solution, and are growing exponentially in the process. Docebo is a global company with offices in North America, EMEA, APAC and more. Our people believe in six core values, simply defined and manifested in everything we do - Innovation, Simplicity, Accountability, Togetherness, Curiosity, and Impact. If this sounds like you, now is your time to join one of the fastest-growing learning technology companies on the market. Apply today!

Docebo is an Equal Employment Opportunity employer. We are committed to diversity and inclusion in our workforce. All qualified applicants and employees will receive consideration for employment regardless of their race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, citizenship status, age, disability, genetic information, or any other category protected under applicable law.

Any individuals requiring a reasonable accommodation to assist with their job search or application for employment should send an e-mail to recruiting_accommodations(at)docebo.com. The e-mail should include a description of the requested accommodation and the position you’re applying for or interested in.

#J-18808-Ljbffr
Siamo spiacenti, questo lavoro non è disponibile nella tua regione

Technical Support Analyst (Italian Speaking)

Lombardia, Lombardia Docebo

Oggi

Lavoro visualizzato

Tocca di nuovo per chiudere

Descrizione Del Lavoro

Overview

As a Technical Support Analyst (Italian speaking!) you’re a Docebo product expert and the first point of contact for customer issues and questions.

Why this job?

As a Technical Support Analyst, you can be the game changer in a customer’s day. You will be helping with technical issues or answering questions that help clients utilise their system to the fullest potential. It is your job to ensure our customers have their questions answered, their system up and running, or their technical concerns alleviated.

Please submit resumes in English.

Responsibilities
  • Addressing customer issues by taking inbound chats, working live with customers through our chat functionality, ticketing systems, video/screen sharing, and other means of communication
  • Troubleshooting issues by asking clarifying questions and gathering information that lead to the root cause of the issue
  • Taking appropriate action that leads to quickly resolving issues and advocating for the customer when escalations are required.
  • Following up with customers in a timely manner
  • Researching a technical issue using your troubleshooting skills and/or escalating to another technical team member
  • Having meaningful conversations with customers to manage their expectations on response and resolution times
Who fits our team well?
  • You have a “call the customer” mentality when resolving technical customer issues
  • You enjoy the hustle and bustle of a fast paced environment
  • You are an “owner of your work” and continuously try to improve every day
  • You are confident and love sharing success with your team
Essential Job Functions
  • Must be fluent in English AND Italian
  • Ability to conduct chat or email conversations within a highly technical environment up to 8 hours per day
  • Ability to read and comprehend complex technical material
  • Ability to remain seated or relatively sedentary for long periods of time
  • Reference various resource materials while simultaneously interacting with customers on the phone
  • Consistent attendance and punctuality in line with the expectations of a contact center environment
  • Comfortable closely following a set break and lunch schedule determined by the business based on customer need
  • Possess positive, professional interpersonal skills
  • Ability to perform a broad variety of duties and responsibilities with accuracy and speed and successfully meet time-sensitive deadlines
  • Ability to consistently achieve the established performance metrics for the role
  • Candidates should be able to work a set shift that falls anytime between 7am - 8pm. Schedules are subject to change based on business need; we strive to provide ample notice prior to changing schedules, however you must remain flexible
Benefits & Perks
  • Generous Vacation Policy, plus extra floating holidays to use for religious or cultural events that matter to you
  • Employee Share Purchase Plan
  • Career progression/internal mobility opportunities
  • Four employee resource groups to get involved with (the Docebo Womenu2019s Alliance, PRIDE, BIDOC, and Green Ambassadors)
  • WeWork partnership and “Work from Anywhere” program
Hybrid Office Model

We believe when people are together, they develop deeper relationships and accelerate innovation. Because of this, all Docebo employees worldwide are “hybrid.” We encourage in-person collaboration while supporting work-from-home when employees need dedicated focus time, allowing Docebians to do their best every day. Each team leader is able to decide how often their teams come into the office, considering the needs of the team and the employee’s needs. Our Talent Acquisition team will let you know about the role you are applying for and the hybrid details during the first interview.

About Docebo

Here at Docebo, we power learning experiences for over 3000 customers around the world with our easy-to-use, AI-powered Suite designed to close the enterprise learning loop. We have successfully achieved 2 IPOs (TSX: DCBO & NASDAQ: DCBO), been recognized as a Top SaaS e-learning Solution, and are growing exponentially in the process.

Docebo is a global company with offices in North America, EMEA, APAC and more. Our people believe in six core values, simply defined and manifested in everything we do - Innovation, Simplicity, Accountability, Togetherness, Curiosity, and Impact. If this sounds like you, now is your time to join one of the fastest-growing learning technology companies on the market. Apply today!

Equal Employment Opportunity

Docebo is an Equal Employment Opportunity employer. We are committed to diversity and inclusion in our workforce. All qualified applicants and employees will receive consideration for employment regardless of their race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, citizenship status, age, disability, genetic information, or any other category protected under applicable law.

Any individuals requiring a reasonable accommodation to assist with their job search or application for employment should send an e-mail to recruiting_accommodations(at)docebo.com. The e-mail should include a description of the requested accommodation and the position you’re applying for or interested in.

#J-18808-Ljbffr
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Technical Analyst (Milano) - IT

Lombardia, Lombardia ALTEN Italia

Oggi

Lavoro visualizzato

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Descrizione Del Lavoro

workfromhome

Ruolo

IT Technical Analyst

Luogo: Liscate (MI), in modalità ibrida

Di cosa ti occuperai

Analizzare e comprendere i requisiti aziendali e tecnici per la progettazione e l'implementazione di soluzioni IT; tradurre i requisiti funzionali in specifiche tecniche dettagliate; collaborare con i team di sviluppo software per garantire che le soluzioni siano sviluppate in conformità con i requisiti definiti; eseguire attività di testing e validazione per assicurare che le soluzioni implementate rispondano alle esigenze degli utenti; fornire supporto tecnico e funzionale durante l'intero ciclo di vita del progetto; gestire la documentazione dei requisiti, delle specifiche tecniche e delle soluzioni implementate; coordinare e facilitare le comunicazioni tra gli stakeholder aziendali e i team tecnici; partecipare a incontri di revisione e aggiornamento del progetto, assicurando che tutte le parti interessate siano informate sullo stato di avanzamento.

Requisiti
  • Laurea in Informatica, Ingegneria Informatica, Economia o in un campo correlato
  • Esperienza pregressa nel ruolo di Analista Funzionale Tecnico, preferibilmente in contesti IT complessi
  • Forte capacità analitica e di problem-solving
  • Conoscenza delle metodologie di analisi dei requisiti e di modellazione dei processi aziendali
  • Capacità di tradurre requisiti aziendali in specifiche tecniche dettagliate
  • Esperienza con strumenti e tecniche di testing e validazione
  • Ottima conoscenza di SQL
  • Competenze tecniche di programmazione software, anche pregresse
  • Buona conoscenza dell'inglese, sia scritto che parlato
Perché scegliere ALTEN?

Technological challenges: Crediamo che la tecnologia abbia un grande potenziale per migliorare il nostro futuro, per questo ricerchiamo talenti che siano motivati a costruire oggi il mondo di domani. Con il nostro portfolio clienti e i diversi progetti di R&D attivi, in ALTEN avrai modo di lavorare su progetti all’avanguardia. La nostra Technical Direction ti accompagnerà e indirizzerà durante il tuo percorso. Avrai la possibilità di metterti alla prova in contesti progettuali diversi e di confrontarti con esperti del settore per ampliare sempre più le tue conoscenze. Potrai unire le tue passioni e metterti in gioco professionalmente. Accetti la sfida?

Inspiring Togetherness: Ci impegniamo a favorire un ambiente di lavoro sereno e collaborativo organizzando attività di team building, iniziative di aggregazione, eventi sportivi, per conoscerci meglio e condividere momenti insieme. Il successo di un gruppo si fonda sulla cooperazione e condivisione reciproca del sapere e degli interessi.

Fulfilling Opportunities: In ALTEN troverai corsi formativi all’avanguardia per accrescere le tue competenze sia tecnologiche, sia linguistiche. Tramite ALTEN Academy potrai ottenere certificazioni con alcuni dei più importanti schemi internazionali come IREB, ISTQB e altri. Attraverso Aula Streaming, invece, avrai accesso a corsi di formazione più trasversali relativi a soft skills e potrai scegliere tra 12 corsi di lingua straniera.

Sustainable commitment: Crediamo che la tecnologia sia a supporto dello sviluppo sociale e della tutela ambientale. Oltre a collaborare a progetti che mirano alla sostenibilità, ci impegniamo a sostenere le cause che più abbiamo a cuore, avendo collaborato e collaborando con AISM, AIRC, LILT, Save the Children, Treedom, This Unique. Valorizziamo l’unicità e garantiamo pari opportunità all’interno dell’azienda, fornendo strumenti per esprimere al massimo il proprio potenziale. Promuoviamo diversità e inclusione come principi etici.

I prossimi step: Una volta ricevuto il tuo CV, valuteremo attentamente. Se in linea con questa o altre posizioni, il team Talent Acquisition ti contatterà per un primo colloquio. L’iter di selezione può includere test e colloqui tecnici; l’ordine delle interviste può variare. È possibile conservare il CV per opportunità future. ALTEN opera nel rispetto dei principi di diversità, equità ed inclusione.

Sesto San Giovanni, Lombardy, Italy 1 week ago; San Donato Milanese, Lombardy, Italy 1 month ago

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