11 459 Posti di lavoro per Account Management in Italia

We are seeking an experienced Business Manager to join our team. The successful candidate will be responsible for ensuring the effective and efficient management of customer accounts, guaranteeing a correct understanding of customer needs in terms of expected deadlines, costs, service level, and technical requirements.

The ideal candidate will have strong analytical skills, be business-oriented and client-focused, with professional knowledge of English. He / She will be responsible for preparing and constantly updating the commercial forecast and potential revenues, actively involved in negotiating commercial contracts, reviewing contract terms, and sending comments to the legal affairs department. Additionally, they will define high-level handling mechanisms of the contract in the Master Service Agreement (e.g., forecast mechanisms, technical aspects, and calculation of yields).

Other key responsibilities include increasing business value with existing clients by promoting BSP capacity, facilitating key meetings to encourage business growth, collaborating with internal teams to identify and implement efficient solutions, and protecting BSP interests and reputation.

The Business Manager will also be responsible for developing and maintaining strong relationships with clients: staying in regular contact, understanding technical requirements, proposing technological development plans to build and retain client loyalty, and identifying new business opportunities.

Would you like to build upon your career in digital sales with the market leader; one of the fastest-growing companies in online marketing and in an international environment?

We’re one of the world’s largest recommendation technology platforms, delighting audiences with engaging, personalized content recommendations while serving as the primary engagement partner and platform for the world’s top digital media companies. We help audiences discover great content, help publishers engage and monetize, and marketers to connect with consumers digitally at scale.

Would you like to turbo-charge your career with a market leader, one of the fastest-growing companies in online marketing and in an international environment? Outbrain is seeking a highly motivated, entrepreneurial Head of Account Management to join the team in Milan.

This is a unique opportunity to be part of a strategic initiative at Outbrain. We expect you to be the visible leader and Top Client representative in the market (and internally) and the senior commercial leader for all existing key accounts, this includes holding QBR’s, doing negotiations and serving as an escalation point. You will be managing a team of individuals who are resourceful, bright, and proactive and who work well both independently. One challenge will be changing the mindset to be more commercial and working more strategically with account plans, etc. You can also expect a great working environment with a committed, energetic and international team.

Your first year should look like this

In your first month, you should find your bearings, get to know your team, do a deep dive into the Outbrain product, and start to build key internal and external relationships.

After three months, you will be an expert in (native) advertising and you’ll have mastered our positioning within the digital landscape. You’ll be able to confidently and effectively deliver our pitch and will have already completed several client meetings. You’ll have got to know your team in and out.

After six months, you will have successfully closed an abundance of business reviews, as well as have significantly grown a number of key existing accounts.

When you finish up your first year, you’ll be an essential part of Germany's commercial team and be the driving force behind taking the team to the next level.

• Management of a team of highly motivated professionals
• Handling and achieving ambitious quarterly targets
• Building rapport and long-term relationships with key clients (Agency and Direct)
• Working with internal stakeholders with different goals / priorities
• Leading projects and improving business processes when necessary
• Defining the strategy for the team, including which marketers to focus on
• Strategising and consulting with new clients and pitching where needed
• Acting as a consultant to clients to provide insights from data
• Conflict resolution skills and solving complex problems
• Working collaboratively with the Sales team
• Empowering the team to grow and develop their careers
• Representation at conferences or internal events as a speaker and representative

• Minimum 10+ years of digital Account Management experience in a Brand-Direct or an Agency facing role OR in a Senior Agency role
• Robust knowledge of the digital marketing landscape including Programmatic & Video
• Experience in working with media agencies and a network of relationships and a track record of building and growing relationships
• Proven track record in Account Management and strong commercial acumen
• Clear and concise communication skills and presentation style, for both internal and external stakeholders
• A storyteller with the ability to build compelling presentations and reviews through data
• A curious and self-starting nature
• Capacity to coach / mentor / manage
• Strategic planning ability and the drive to achieve and stretch targets
• A willingness to “get stuck in” and be proactive
• Team player and keen to work together with the Sales team to ensure client success
• Organised - there is a lot to do!
• Understanding and knowledge of the ad-tech, native, performance marketing and programmatic landscape
• Full proficiency in Salesforce and / or similar CRM platforms
• More than snacks!
• 3 days in Office (or at clients) and 2 days of home hybrid working
• Be part of our success with our equity program
• Expand your toolbox with our mentorship program and internal learning tools
• Happy hours & office lunch once a week
• and of course a fully stocked kitchen!

We Recommend #LifeAtOutbrain

Our company culture is welcoming, dynamic, diverse, global, and built on top performance.

Our team is made up of individuals who are approachable, resourceful, passionate, and proactive. We foster a sense of belonging through our Emplo

Would you like to build upon your career in digital sales with the market leader; one of the fastest-growing companies in online marketing and in an international environment?

We’re one of the world’s largest recommendation technology platforms, delighting audiences with engaging, personalized content recommendations while serving as the primary engagement partner and platform for the world’s top digital media companies. We help audiences discover great content, help publishers engage and monetize, and marketers to connect with consumers digitally at scale.

Would you like to turbo-charge your career with a market leader, one of the fastest-growing companies in online marketing and in an international environment? Outbrain is seeking a highly motivated, entrepreneurial Head of Account Management to join the team in Milan.

This is a unique opportunity to be part of a strategic initiative at Outbrain. We expect you to be the visible leader and Top Client representative in the market (and internally) and the senior commercial leader for all existing key accounts, this includes holding QBR’s, doing negotiations and serving as an escalation point. You will be managing a team of individuals who are resourceful, bright, and proactive and who work well both independently. One challenge will be changing the mindset to be more commercial and working more strategically with account plans, etc. You can also expect a great working environment with a committed, energetic and international team.

Your first year should look like this

In your first month, you should find your bearings, get to know your team, do a deep dive into the Outbrain product, and start to build key internal and external relationships.

After three months, you will be an expert in (native) advertising and you’ll have mastered our positioning within the digital landscape. You’ll be able to confidently and effectively deliver our pitch and will have already completed several client meetings. You’ll have got to know your team in and out.

After six months, you will have successfully closed an abundance of business reviews, as well as have significantly grown a number of key existing accounts.

When you finish up your first year, you’ll be an essential part of Germany's commercial team and be the driving force behind taking the team to the next level.

• Management of a team of highly motivated professionals
• Handling and achieving ambitious quarterly targets
• Building rapport and long-term relationships with key clients (Agency and Direct)
• Working with internal stakeholders with different goals / priorities
• Leading projects and improving business processes when necessary
• Defining the strategy for the team, including which marketers to focus on
• Strategising and consulting with new clients and pitching where needed
• Acting as a consultant to clients to provide insights from data
• Conflict resolution skills and solving complex problems
• Working collaboratively with the Sales team
• Empowering the team to grow and develop their careers
• Representation at conferences or internal events as a speaker and representative

• Minimum 10+ years of digital Account Management experience in a Brand-Direct or an Agency facing role OR in a Senior Agency role
• Robust knowledge of the digital marketing landscape including Programmatic & Video
• Experience in working with media agencies and a network of relationships and a track record of building and growing relationships
• Proven track record in Account Management and strong commercial acumen
• Clear and concise communication skills and presentation style, for both internal and external stakeholders
• A storyteller with the ability to build compelling presentations and reviews through data
• A curious and self-starting nature
• Capacity to coach / mentor / manage
• Strategic planning ability and the drive to achieve and stretch targets
• A willingness to “get stuck in” and be proactive
• Team player and keen to work together with the Sales team to ensure client success
• Organised - there is a lot to do!
• Understanding and knowledge of the ad-tech, native, performance marketing and programmatic landscape
• Full proficiency in Salesforce and / or similar CRM platforms
• More than snacks!
• 3 days in Office (or at clients) and 2 days of home hybrid working
• Be part of our success with our equity program
• Expand your toolbox with our mentorship program and internal learning tools
• Happy hours & office lunch once a week
• and of course a fully stocked kitchen!

We Recommend #LifeAtOutbrain

Our company culture is welcoming, dynamic, diverse, global, and built on top performance.

Our team is made up of individuals who are approachable, resourceful, passionate, and proactive. We foster a sense of belonging through our Emplo

Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition.

For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.

Head of Account Management

We're looking for an experienced and motivated leader to join our Account Management team in Italy. You will be responsible for building, mentoring, and coaching a team of team leads and account managers who are crucial to the strategic growth of our key merchant relationships and payment revenue. You thrive on setting a clear strategic direction, driving operational excellence, and fostering a high-performance culture. As a critical leader for our Italian operations, you will be a key contributor to the long-term success of Adyen in this market.

What You'll Do

• Provide strategic direction: Define and execute a clear, ambitious strategy for the Italian Account Management team. Empower managers to lead their teams toward ambitious commercial goals and operational excellence.
• Mentor and develop managers: Serve as a coach and mentor for your direct reports, providing clear expectations and actionable feedback to foster their growth as leaders. Instill a culture of continuous learning and strategic thinking.
• Drive commercial growth: Partner with key merchants at the C-level to provide strategic and consultative advice that influences their global payments strategy and expands their business with Adyen. You'll be comfortable with nuanced payment discussions, quantitative analysis, and high-level technical conversations.
• Embody Adyen's leadership principles: Actively listen to and build trust with your team and key merchant contacts at all levels of seniority. Be a hands-on leader who can engage and inspire others, demonstrating strong emotional intelligence and judgment.
• Maintain operational excellence: Ensure consistent and effective management practices across the team. Streamline operations and hold the team accountable for clear, consistent follow-ups and planning.
• Recruit and develop talent: Attract and onboard new team members who embody the Adyen culture and possess the commercial acumen and strategic mindset needed for success.

Who You Are

• A seasoned leader: You have proven experience managing managers and developing multi-level teams. You're passionate about coaching and mentoring others to help them reach their full potential.
• A strategic and commercial expert: You have a strong commercial sense and the ability to identify merchant needs and create solutions that benefit all parties. You're a confident, external-facing leader who can negotiate effectively and skilled in managing high-stakes discussions.
• An exceptional communicator: You communicate with clarity and efficiency, both in writing and speaking. You possess strong relationship-building skills and a high degree of empathy and emotional intelligence.
• An analytical thinker: You're comfortable with quantitative analysis and technical discussions, demonstrating a high aptitude for the payments industry.
• An entrepreneurial mindset: You're a proactive self-starter who thrives in a fast-paced environment and is ambitious, curious, and humble. You're a team player who is direct and adaptable.
• Required Qualifications:
• +10 years of experience in a senior leadership role within account management or business development, including building and scaling large, multi-level teams.
• Proven experience within the enterprise payments space is a strong advantage.
• Full professional proficiency in Italian and English.

Our Diversity, Equity and Inclusion commitments

Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen.

Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application!

What’s next?

Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here . Don’t be afraid to let us know if you need more flexibility.

This role is based out of our Milan office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles.

Create a Job Alert

Interested in building your career at Adyen? Get future opportunities sent straight to your email.

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The information you provide when you fill out this form and which we collect during your application process will be held and used by Adyen primarily for the purposes of considering your application and yoursuitability for employment with us and will generally be kept for one year, unless we need to keep your data longer. You can find more information about how we handle your personal data and about yourrights in ourApplicant Privacy Notice .

At Adyen, we strive to create an accessible and inclusive experience for all candidates.Please let our team know if you need any adjustments to the recruitment process to make it more accessible and/or inclusive to your needs.

Disclaimer: We invite you to complete this optional survey to help us evaluate our diversity and inclusion efforts. The data collected will help us create a workplace where diversity and inclusion is celebrated by monitoring equal opportunities and improving the early stage of our recruitment process. Your individual answers will never be visible to any Adyen employees and answers to this survey will not affect your application in any way. By submitting your answers you hereby consent to Adyen using the data for the prescribed purpose. For more information about the processing of your data and request for deletion, please have a look at the Applicant Privacy Policy .

*At Adyen, we are building an organization that supports people in their many unique life situations. Knowing this information will help us make our hiring process, benefits and professional development equitable and inclusive.

What is your gender identity? Select.

How old are you? Select.

Do you identify as a member of the LGBTIQ+ community? Select.

Do you have caregiving responsibilities* such as childcare, eldercare or disability care? Select.

Do you identify as having a mental or physical health condition? Select.

Do you identify as neurodiverse (eg Attention Deficit Disorder, Dyslexia, Autism Spectrum Disorder)? Select.

Do you consider yourself part of an under-represented group? (This may relate to elements of identity such as gender, sexual orientation, race or ethnicity, neurodiversity, disability and/or other elements of identity not listed here) Select.

Company Description

Visa is a world leader in digital payments, facilitating more than 215 billion payment transactions annually across over 200 countries and territories. Our mission is to connect the world through innovative, convenient, reliable, and secure payments networks, empowering individuals, businesses, and economies to thrive.

Joining Visa means becoming part of a culture of purpose and belonging—where your growth is prioritized, your identity is embraced, and your work makes a difference. We believe in inclusive economies that uplift everyone, everywhere. Your work will impact billions worldwide by helping to unlock financial access and shape the future of money movement.

• Join Visa : A Network Working for Everyone.

Job Description

The European Acquirer Business Development team drives pan-European growth through close collaboration with strategic partners and internal teams across Visa, including sales, account management, product, finance, marketing, legal, and consulting. Success depends on understanding client needs, market conditions, and achieving shared goals.

We are seeking an Account Director to lead client engagement and maximize value for a key European regional client. This role is vital for client retention and account development within our expanding customer base. You will support a strategic client aiming to become a leading Pan-European payment technology provider. The role requires travel within Europe (20%) and is based in Milan. Responsibilities include :

1. Develop and implement account and portfolio strategies to support client retention, revenue growth, and profitability. Focus on managing the acquiring strategy across Europe for Visa’s largest Pan-European acquirer, coordinating with local account teams across all business lines—Acquiring, Issuing, Processing.
2. Become a trusted advisor by understanding client business deeply and aligning solutions to their needs.
3. Provide expertise on global payment processing, issuing, and acquiring solutions, advising on features and functionalities to support client strategies.
4. Lead execution of Pan-European initiatives and incentive agreements in collaboration with functional and market leads.
5. Collaborate with local account managers to align regional and market strategies, ensuring coordinated efforts.
6. Prioritize initiatives across the region in alignment with market and functional leads.
7. Act as a customer advocate internally, working with product management, support, sales, finance, and legal teams.
8. Lead solution development to meet customer needs, coordinating internal resources.
9. Conduct strategic customer meetings, including quarterly reviews and executive discussions, to communicate successes and gather feedback.
10. Analyze customer performance metrics to provide strategic recommendations and process improvements.

This position offers a hybrid work model, allowing a mix of remote and office work, with an expectation of being in the office 2-3 days per week.

Qualifications

1. Strong credentials in enterprise account management and payments industry expertise.
2. Experience building relationships at the C-suite or board level with an impressive track record.
3. Proactive, self-motivated, with a drive to initiate change and deliver results.
4. Ability to influence and guide multiple internal teams within a matrix organization.
5. Excellent interpersonal, negotiation, listening, and questioning skills.

J-18808-Ljbffr

Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition.

For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.

Head of Account Management

We're looking for an experienced and motivated leader to join our Account Management team in Italy. You will be responsible for building, mentoring, and coaching a team of team leads and account managers who are crucial to the strategic growth of our key merchant relationships and payment revenue. You thrive on setting a clear strategic direction, driving operational excellence, and fostering a high-performance culture. As a critical leader for our Italian operations, you will be a key contributor to the long-term success of Adyen in this market.

What You'll Do

• Provide strategic direction : Define and execute a clear, ambitious strategy for the Italian Account Management team. Empower managers to lead their teams toward ambitious commercial goals and operational excellence.
• Mentor and develop managers : Serve as a coach and mentor for your direct reports, providing clear expectations and actionable feedback to foster their growth as leaders. Instill a culture of continuous learning and strategic thinking.
• Drive commercial growth : Partner with key merchants at the C-level to provide strategic and consultative advice that influences their global payments strategy and expands their business with Adyen. You'll be comfortable with nuanced payment discussions, quantitative analysis, and high-level technical conversations.
• Embody Adyen's leadership principles : Actively listen to and build trust with your team and key merchant contacts at all levels of seniority. Be a hands-on leader who can engage and inspire others, demonstrating strong emotional intelligence and judgment.
• Maintain operational excellence : Ensure consistent and effective management practices across the team. Streamline operations and hold the team accountable for clear, consistent follow-ups and planning.
• Recruit and develop talent : Attract and onboard new team members who embody the Adyen culture and possess the commercial acumen and strategic mindset needed for success.

Who You Are

Our Diversity, Equity and Inclusion commitments

Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen.

Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application!

What’s next?

Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here . Don’t be afraid to let us know if you need more flexibility.

This role is based out of our Milan office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles.

Create a Job Alert

Interested in building your career at Adyen? Get future opportunities sent straight to your email.

Apply for this job

indicates a required field

First Name

Last Name

Email

Phone

Resume / CV

Enter manually

Accepted file types : pdf, doc, docx, txt, rtf

Enter manually

Accepted file types : pdf, doc, docx, txt, rtf

Point of Data Transfer

Acknowledge / Confirm

The information you provide when you fill out this form and which we collect during your application process will be held and used by Adyen primarily for the purposes of considering your application and yoursuitability for employment with us and will generally be kept for one year, unless we need to keep your data longer. You can find more information about how we handle your personal data and about yourrights in ourApplicant Privacy Notice .

At Adyen, we strive to create an accessible and inclusive experience for all candidates.Please let our team know if you need any adjustments to the recruitment process to make it more accessible and / or inclusive to your needs.

Demographic Survey - Italy

Disclaimer : We invite you to complete this optional survey to help us evaluate our diversity and inclusion efforts. The data collected will help us create a workplace where diversity and inclusion is celebrated by monitoring equal opportunities and improving the early stage of our recruitment process. Your individual answers will never be visible to any Adyen employees and answers to this survey will not affect your application in any way. By submitting your answers you hereby consent to Adyen using the data for the prescribed purpose. For more information about the processing of your data and request for deletion, please have a look at the Applicant Privacy Policy .

What is your gender identity? Select.

How old are you? Select.

Do you identify as a member of the LGBTIQ+ community? Select.

Do you have caregiving responsibilities

Do you identify as having a mental or physical health condition? Select.

Do you identify as neurodiverse (eg Attention Deficit Disorder, Dyslexia, Autism Spectrum Disorder)? Select.

Do you consider yourself part of an under-represented group? (This may relate to elements of identity such as gender, sexual orientation, race or ethnicity, neurodiversity, disability and / or other elements of identity not listed here) Select.

J-18808-Ljbffr

Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition.

For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.

Head of Account Management

We're looking for an experienced and motivated leader to join our Account Management team in Italy. You will be responsible for building, mentoring, and coaching a team of team leads and account managers who are crucial to the strategic growth of our key merchant relationships and payment revenue. You thrive on setting a clear strategic direction, driving operational excellence, and fostering a high-performance culture. As a critical leader for our Italian operations, you will be a key contributor to the long-term success of Adyen in this market.

What You'll Do

• Provide strategic direction: Define and execute a clear, ambitious strategy for the Italian Account Management team. Empower managers to lead their teams toward ambitious commercial goals and operational excellence.
• Mentor and develop managers: Serve as a coach and mentor for your direct reports, providing clear expectations and actionable feedback to foster their growth as leaders. Instill a culture of continuous learning and strategic thinking.
• Drive commercial growth: Partner with key merchants at the C-level to provide strategic and consultative advice that influences their global payments strategy and expands their business with Adyen. You'll be comfortable with nuanced payment discussions, quantitative analysis, and high-level technical conversations.
• Embody Adyen's leadership principles: Actively listen to and build trust with your team and key merchant contacts at all levels of seniority. Be a hands-on leader who can engage and inspire others, demonstrating strong emotional intelligence and judgment.
• Maintain operational excellence: Ensure consistent and effective management practices across the team. Streamline operations and hold the team accountable for clear, consistent follow-ups and planning.
• Recruit and develop talent: Attract and onboard new team members who embody the Adyen culture and possess the commercial acumen and strategic mindset needed for success.

Who You Are

• A seasoned leader: You have proven experience managing managers and developing multi-level teams. You're passionate about coaching and mentoring others to help them reach their full potential.
• A strategic and commercial expert: You have a strong commercial sense and the ability to identify merchant needs and create solutions that benefit all parties. You're a confident, external-facing leader who can negotiate effectively and skilled in managing high-stakes discussions.
• An exceptional communicator: You communicate with clarity and efficiency, both in writing and speaking. You possess strong relationship-building skills and a high degree of empathy and emotional intelligence.
• An analytical thinker: You're comfortable with quantitative analysis and technical discussions, demonstrating a high aptitude for the payments industry.
• An entrepreneurial mindset: You're a proactive self-starter who thrives in a fast-paced environment and is ambitious, curious, and humble. You're a team player who is direct and adaptable.
• Required Qualifications:
• +10 years of experience in a senior leadership role within account management or business development, including building and scaling large, multi-level teams.
• Proven experience within the enterprise payments space is a strong advantage.
• Full professional proficiency in Italian and English.

Our Diversity, Equity and Inclusion commitments

Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen.

Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application!

What’s next?

Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here . Don’t be afraid to let us know if you need more flexibility.

This role is based out of our Milan office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles.

The way we work is guided by the eight principles of the Adyen Formula. Learn more here.

To our customers we’re not just another technology provider. We’re partners in their growth. If you’re not just another sales leader, marketing professional, or support specialist then a career at Adyen is the right career for you.

Join to apply for the Head of Account Management, Italy role at Adyen

Join to apply for the Head of Account Management, Italy role at Adyen

Get AI-powered advice on this job and more exclusive features.

This is Adyen

Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition.

This is Adyen

Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition.

For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.

Head of Account Management

We're looking for an experienced and motivated leader to join our Account Management team in Italy. You will be responsible for building, mentoring, and coaching a team of team leads and account managers who are crucial to the strategic growth of our key merchant relationships and payment revenue. You thrive on setting a clear strategic direction, driving operational excellence, and fostering a high-performance culture. As a critical leader for our Italian operations, you will be a key contributor to the long-term success of Adyen in this market.

What You'll Do

• Provide strategic direction- Define and execute a clear, ambitious strategy for the Italian Account Management team. Empower managers to lead their teams toward ambitious commercial goals and operational excellence.
• Mentor and develop managers- Serve as a coach and mentor for your direct reports, providing clear expectations and actionable feedback to foster their growth as leaders. Instill a culture of continuous learning and strategic thinking.
• Drive commercial growth- Partner with key merchants at the C-level to provide strategic and consultative advice that influences their global payments strategy and expands their business with Adyen. You'll be comfortable with nuanced payment discussions, quantitative analysis, and high-level technical conversations.
• Embody Adyen's leadership principles- Actively listen to and build trust with your team and key merchant contacts at all levels of seniority. Be a hands-on leader who can engage and inspire others, demonstrating strong emotional intelligence and judgment.
• Maintain operational excellence- Ensure consistent and effective management practices across the team. Streamline operations and hold the team accountable for clear, consistent follow-ups and planning.
• Recruit and develop talent- Attract and onboard new team members who embody the Adyen culture and possess the commercial acumen and strategic mindset needed for success.
  
  

• A seasoned leader- You have proven experience managing managers and developing multi-level teams. You're passionate about coaching and mentoring others to help them reach their full potential.
• A strategic and commercial expert- You have a strong commercial sense and the ability to identify merchant needs and create solutions that benefit all parties. You're a confident, external-facing leader who can negotiate effectively and skilled in managing high-stakes discussions.
• An exceptional communicator- You communicate with clarity and efficiency, both in writing and speaking. You possess strong relationship-building skills and a high degree of empathy and emotional intelligence.
• An analytical thinker- You're comfortable with quantitative analysis and technical discussions, demonstrating a high aptitude for the payments industry.
• An entrepreneurial mindset- You're a proactive self-starter who thrives in a fast-paced environment and is ambitious, curious, and humble. You're a team player who is direct and adaptable.
• Required Qualifications-
• +10 years of experience in a senior leadership role within account management or business development, including building and scaling large, multi-level teams.
• Proven experience within the enterprise payments space is a strong advantage.
• Full professional proficiency in Italian and English.
  

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Sales, Business Development, and Information Technology

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