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Direct message the job poster from Pyramid Consulting, Inc

Job Title: IT Support Engineer / Desktop Support / Technical Support

Experience: 2–3 Years

Languages: Proficiency in English and Italian

About the Role:

We are looking for an experienced and motivated IT /System Support Engineer to provide technical assistance and maintain IT infrastructure. This role requires a blend of strong technical expertise, excellent communication skills, and the ability to work both independently and collaboratively in a fast-paced environment.

Key Responsibilities:

• Deliver deskside support for laptops, desktops (Windows or Apple), peripherals, and audiovisual equipment
• Install, configure, and troubleshoot hardware including servers, storage devices, switches, firewalls, and Wi-Fi access points
• Support Data Center operations with hardware maintenance, firmware updates, and troubleshooting
• Manage the IT asset lifecycle, including procurement, allocation, and disposal
• Guide and mentor junior team members when required

Requirements:

• 2–3 years of hands-on IT support experience
• Proficient in installing, imaging, and supporting Windows or Apple devices
• Skilled in troubleshooting peripherals such as printers, scanners, and quality control equipment
• Experience with Intune and SCCM-to-Intune migration preferred
• Strong knowledge of end-user support for large-scale laptop/desktop environments
• Excellent interpersonal and communication skills
• Self-motivated with a proactive problem-solving mindset

Why Join Us?

This is an opportunity to be part of a forward-thinking IT team environment, where your expertise directly contributes to operational efficiency.

Apply now to be part of our growing technology team in Parma, Italy.

• Seniority level Associate

• Employment type Contract

• Job function Information Technology
• Industries IT Services and IT Consulting

Referrals increase your chances of interviewing at Pyramid Consulting, Inc by 2x

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Si ricerca un IT Support per un’azienda attiva nel settore dei servizi informativi e della business intelligence. La figura sarà il punto di riferimento IT per gli utenti interni, combinando competenze tecniche, supporto operativo e attenzione all’esperienza del cliente. Il ruolo prevede attività di supporto diretto, gestione degli incidenti e collaborazione con team infrastrutturali e fornitori esterni.

• Fornire supporto IT onsite, incluse sostituzioni hardware, troubleshooting AV e attività di “remote hands” in server room
• Registrare, gestire e risolvere incidenti tramite strumenti ITSM seguendo processi ITIL
• Risolvere problematiche legate a Windows OS, Microsoft 365, AD, Intune, Exchange e software aziendali standard
• Fornire supporto alla telefonia (8x8)
• Contribuire alla gestione di incidenti critici: rilevazione, documentazione, escalation e analisi dell’impatto sugli utenti
• Supportare riparazioni laptop, gestione scorte e riciclo delle apparecchiature
• Gestire i sistemi delle sale riunioni, configurare BitLocker e supportare dispositivi mobili
• Collaborare con Service Desk e Infrastructure Engineer per garantire continuità operativa

Verranno prese in considerazione figure in possesso dei seguenti requisiti:

• Esperienza in ruoli di deskside support o service desk
• Ottima conoscenza di Microsoft Windows OS e strumenti IT enterprise
• Familiarità con AD, Intune, Exchange, Entra ID
• Comprensione dei processi ITIL e degli strumenti di ticketing
• Eccellenti capacità comunicative e di customer service
• Attitudine al lavoro in team distribuiti geograficamente

• Certificazione Microsoft 365 Certified: Modern Desktop Administrator Associate
• Certificazione Microsoft Certified: Azure Fundamentals
• Certificazione ITIL Foundation

• Design and Implementation: Develop and implement system integration solutions that meet client requirements and industry standards.
• Data Integration: Design and maintain efficient data pipelines to ensure seamless data flow between systems, supporting real-time and batch data integration needs.
• Testing and Troubleshooting: Conduct tests to ensure system functionality and troubleshoot any issues that arise.
• Collaboration: Work with cross-functional teams, including software developers, network engineers, and IT support staff, to integrate different systems.
• Documentation: Create and maintain detailed documentation of system configurations, processes, and changes.
• Customer Support: Provide technical support to clients, including on-site assistance and remote troubleshooting.
• Project Management: Manage integration projects from conception to completion, ensuring timelines and budgets are met.
• Continuous Improvement: Stay updated with the latest industry trends and technologies to continually improve integration processes.
  
  
  

• Proven experience as a System Integrator, IT Support or in a similar role, with a strong understanding of system integration principles.
• Proficiency in various programming languages (e.g., C#,Typescript), knowledge of network protocols, and experience with different operating systems (e.g., Windows, Linux).
• Strong analytical and problem-solving skills, with the ability to troubleshoot complex issues.
• Excellent verbal and written communication skills in both Italian and English, with the ability to explain complex technical concepts in a clear and understandable manner.
• Ability to manage multiple projects simultaneously, with strong organizational and time management skills.
  
  
  

• A dynamic and collaborative work environment.
• Opportunities for professional growth and skill development.
• You will work with a team of international professionals in one of the best digital marketing scale-up companies.
• You can improve your personal skills: we provide a budget for training courses or events, giving you the opportunity to choose your professional and personal growth within our team!
• We celebrate our company with team-building days – brainstorming and relaxation!
• You will have free meals, snacks, fruit, and drinks.

Responsabilità:

• Assistenza IT di primo livello: presa in carico, analisi e risoluzione dei ticket in gestione a IT
• Gestione utenti e profilazione su Active Directory e ambiente 365
• Fornire supporto nella configurazione e manutenzione di PC, stampanti e dispositivi mobili, gestione posta (standard e pec)
• Monitorare e aggiornare lo stato dei ticket nel sistema di gestione IT
• Gestione sistemi di Videoconferenza
• Collaborare con il team IT e coordinarsi con il secondo livello per l’escalation dei problemi
• Inserimento RDA
• Esperienza anche minima in attività di Help Desk o assistenza tecnica
• Buona conoscenza del pacchetto Office e degli ambienti Active directory
• Attitudine al problem solving e buona capacità relazionale
• Serietà, puntualità e orientamento al cliente
• Percorso formativo continuo e strutturato, pensato per ampliare le tue competenze in modo mirato
• Coinvolgimento attivo in progetti innovativi, con l’opportunità di contribuire direttamente al miglioramento dei processi e delle soluzioni aziendali
• Ambiente di lavoro dinamico e stimolante, dove potrai crescere

Luogo di lavoro: On site Milano

Azienda

Il nostro cliente è un'azienda internazionale che opera nel settore dei Servizi Legali, con Head Quarter a Londra.

• Gestire richieste e problematiche IT tramite telefono, email o ticketing system.
• Fornire supporto tecnico di primo livello per software e hardware.
• Installare e configurare dispositivi e applicazioni aziendali.
• Monitorare e mantenere la rete e i sistemi informatici.
• Collaborare con il team IT per la risoluzione di problemi complessi.
• Formare gli utenti su nuovi strumenti tecnologici e procedure aziendali.
• Documentare le attività di supporto e aggiornare il database interno.
• Garantire il rispetto delle policy aziendali in ambito IT.

Un Help Desk di successo dovrebbe avere:

• Diploma o laurea in Informatica o ambiti affini.
• Conoscenza dell'inglese
• Conoscenza di base dei sistemi operativi Windows e/o macOS.
• Esperienza nell'uso di strumenti di ticketing e supporto remoto.
• Capacità di diagnosticare e risolvere problemi tecnici in modo rapido.
• Attitudine al lavoro di squadra e orientamento al cliente.

• Contratto a tempo indeterminato con un salario competitivo di circa 31.500 - 36.500 EUR.
• Buoni pasto inclusi nei benefit aziendali.
• Ambiente lavorativo inclusivo e orientato alla crescita professionale.
• Formazione continua su tecnologie all'avanguardia.
• Possibilità di collaborare in un settore dei Servizi Professionali in costante evoluzione.

Se pensi che questa opportunità sia in linea con le tue competenze, non esitare a candidarti!

Fatta eccezione per il caso in cui presenti la tua candidatura per posizioni riservate a categorie protette ai sensi della Legge 68/99 (nel qual caso ti chiediamo di inserire solo conferma della tua appartenenza a tali categorie, senza alcuna ulteriore informazione relativa alla salute o disabilità), la tua candidatura non deve contenere informazioni relative al tuo stato di salute, ivi inclusa l'eventuale appartenenza a una categoria protetta, in quanto non rilevanti per la valutazione della candidatura.

La persona si occuperà della gestione sistemistica di Sistemi Operativi, installazione e configurazione di apparati IT (PC, stampanti), gestione completa dell’Helpdesk, assistenza hardware e software verso gli utenti, gestione rete aziendale, Firewall e strumenti per la sicurezza informatica, gestione servizi di posta elettronica, antivirus e antispam, servizi proxy per l’accesso e il filtraggio internet, Active Directory, sviluppo e manutenzione del software gestionale.

• Gradita esperienza nel settore
• Ottime capacità analitiche
• Ottima conoscenza della piattaforma Microsoft Windows
• Ottima conoscenza degli strumenti Office
• Buona conoscenza della piattaforma Linux

Join to apply for the System Integrator role at MAF

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Join to apply for the System Integrator role at MAF

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Who are you?

You are a highly motivated and skilled System Integrator who wants to join our team. In this role, you will be responsible for designing, implementing, and maintaining integrated systems that meet our clients' needs. You will work closely with various departments to ensure seamless integration of hardware, software, and network systems.

Who are you?

You are a highly motivated and skilled System Integrator who wants to join our team. In this role, you will be responsible for designing, implementing, and maintaining integrated systems that meet our clients' needs. You will work closely with various departments to ensure seamless integration of hardware, software, and network systems.

Who are we?

MAF is a leading company in digital advertising, designing innovative solutions to address the needs of advertisers and publishers in the Performance App Marketing industry. We have been awarded 6th and 3rd globally on the Appsflyer Performance Index, and TOP10 (Italy) and TOP100 (Europe) for best growing startups by the Financial Times.

What will you do?

• Design and Implementation: Develop and implement system integration solutions that meet client requirements and industry standards.
• Data Integration: Design and maintain efficient data pipelines to ensure seamless data flow between systems, supporting real-time and batch data integration needs.
• Testing and Troubleshooting: Conduct tests to ensure system functionality and troubleshoot any issues that arise.
• Collaboration: Work with cross-functional teams, including software developers, network engineers, and IT support staff, to integrate different systems.
• Documentation: Create and maintain detailed documentation of system configurations, processes, and changes.
• Customer Support: Provide technical support to clients, including on-site assistance and remote troubleshooting.
• Project Management: Manage integration projects from conception to completion, ensuring timelines and budgets are met.
• Continuous Improvement: Stay updated with the latest industry trends and technologies to continually improve integration processes.
  
  
  

• Proven experience as a System Integrator, IT Support or in a similar role, with a strong understanding of system integration principles.
• Proficiency in various programming languages (e.g., C#,Typescript), knowledge of network protocols, and experience with different operating systems (e.g., Windows, Linux).
• Strong analytical and problem-solving skills, with the ability to troubleshoot complex issues.
• Excellent verbal and written communication skills in both Italian and English, with the ability to explain complex technical concepts in a clear and understandable manner.
• Ability to manage multiple projects simultaneously, with strong organizational and time management skills.
  
  
  

• A dynamic and collaborative work environment.
• Opportunities for professional growth and skill development.
• You will work with a team of international professionals in one of the best digital marketing scale-up companies.
• You can improve your personal skills: we provide a budget for training courses or events, giving you the opportunity to choose your professional and personal growth within our team!
• We celebrate our company with team-building days – brainstorming and relaxation!
• You will have free meals, snacks, fruit, and drinks.

• Seniority level Not Applicable

• Employment type Full-time

• Job function Information Technology
• Industries Advertising Services

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• Design and Implementation: Develop and implement system integration solutions that meet client requirements and industry standards.
• Data Integration: Design and maintain efficient data pipelines to ensure seamless data flow between systems, supporting real-time and batch data integration needs.
• Testing and Troubleshooting: Conduct tests to ensure system functionality and troubleshoot any issues that arise.
• Collaboration: Work with cross-functional teams, including software developers, network engineers, and IT support staff, to integrate different systems.
• Documentation: Create and maintain detailed documentation of system configurations, processes, and changes.
• Customer Support: Provide technical support to clients, including on-site assistance and remote troubleshooting.
• Project Management: Manage integration projects from conception to completion, ensuring timelines and budgets are met.
• Continuous Improvement: Stay updated with the latest industry trends and technologies to continually improve integration processes.
  
  
  

• Proven experience as a System Integrator, IT Support or in a similar role, with a strong understanding of system integration principles.
• Proficiency in various programming languages (e.g., C#,Typescript), knowledge of network protocols, and experience with different operating systems (e.g., Windows, Linux).
• Strong analytical and problem-solving skills, with the ability to troubleshoot complex issues.
• Excellent verbal and written communication skills in both Italian and English, with the ability to explain complex technical concepts in a clear and understandable manner.
• Ability to manage multiple projects simultaneously, with strong organizational and time management skills.
  
  
  

• A dynamic and collaborative work environment.
• Opportunities for professional growth and skill development.
• You will work with a team of international professionals in one of the best digital marketing scale-up companies.
• You can improve your personal skills: we provide a budget for training courses or events, giving you the opportunity to choose your professional and personal growth within our team!
• We celebrate our company with team-building days – brainstorming and relaxation!
• You will have free meals, snacks, fruit, and drinks.

Get AI-powered advice on this job and more exclusive features.

Direct message the job poster from Pyramid Consulting, Inc

Job Title: IT Support Engineer / Desktop Support / Technical Support

Experience: 2–3 Years

Languages: Proficiency in English and Italian

About the Role:

We are looking for an experienced and motivated IT /System Support Engineer to provide technical assistance and maintain IT infrastructure. This role requires a blend of strong technical expertise, excellent communication skills, and the ability to work both independently and collaboratively in a fast-paced environment.

Key Responsibilities:

• Deliver deskside support for laptops, desktops (Windows or Apple), peripherals, and audiovisual equipment
• Install, configure, and troubleshoot hardware including servers, storage devices, switches, firewalls, and Wi-Fi access points
• Support Data Center operations with hardware maintenance, firmware updates, and troubleshooting
• Manage the IT asset lifecycle, including procurement, allocation, and disposal
• Guide and mentor junior team members when required

Requirements:

• 2–3 years of hands-on IT support experience
• Proficient in installing, imaging, and supporting Windows or Apple devices
• Skilled in troubleshooting peripherals such as printers, scanners, and quality control equipment
• Experience with Intune and SCCM-to-Intune migration preferred
• Strong knowledge of end-user support for large-scale laptop/desktop environments
• Excellent interpersonal and communication skills
• Self-motivated with a proactive problem-solving mindset

Why Join Us?

This is an opportunity to be part of a forward-thinking IT team environment, where your expertise directly contributes to operational efficiency.

Apply now to be part of our growing technology team in Parma, Italy.

• Seniority levelAssociate

• Employment typeContract

• Job functionInformation Technology
• IndustriesIT Services and IT Consulting

Referrals increase your chances of interviewing at Pyramid Consulting, Inc by 2x

Gatteo, Emilia-Romagna, Italy 2 months ago

Bologna, Emilia-Romagna, Italy 5 days ago

Bologna, Emilia-Romagna, Italy 2 days ago

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Finale Emilia, Emilia-Romagna, Italy 5 days ago

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Bologna, Emilia-Romagna, Italy 2 days ago

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Bologna, Emilia-Romagna, Italy 3 weeks ago

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Modena, Emilia-Romagna, Italy 1 month ago

Ferrara, Emilia-Romagna, Italy 2 days ago

Castelnovo ne' Monti, Emilia-Romagna, Italy 2 weeks ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.