6 201 Posti di lavoro per Business Partnering in Italia

Manager - Account Management, Milan

Our Pooled Account Management (Italy) team in Milan provides the best experience to our portfolio of mid-sized, fast-growth merchants. We achieve this using a pooled Account Management approach focusing on efficiency and proactivity, regularly reaching out to our merchants to ensure account health as well as identify additional service opportunities, such as international payment methods, fraud management services, or point-of-sale opportunities. With a strategic mindset and hands-on approach, this team drives growth and retention in our Italian portfolio as we scale.

Here are some examples of your team's responsibilities:

• Demonstrate value, drive (commercial) growth, and show impact to merchants
• Consult and train key stakeholders
• Build strong relationships with your team’s merchants
• Work closely with other teams to determine new features for merchants based on their needs
• Manage time-sensitive, cross-functional initiatives and projects in a fast-paced, highly entrepreneurial environment

We’re looking for an experienced and motivated leader for our Pooled Account Management team. You will build, mentor, and coach Account Managers who are responsible for growing strategic merchant relationships and payments revenue. You are comfortable streamlining team operations, encouraging effective collaboration, and engaging with executives at all levels. As a critical role in the continued success of our Italian operations, you will help to iterate our culture and build an amazing team environment that will create future leaders for Adyen.

As a Manager of Pooled AM, your role and some of your responsibilities will include:

• Team management: You'll be lucky to start with a great team, and they deserve a leader committed to helping them grow and give their best. You will coach, motivate, manage workload, and keep the work fair and fun. Create and maintain an inspiring and collaborative team environment with an open communication and feedback culture.
• Hire, develop, and retain diverse talent: The team needs to keep growing to support our commercial and strategic ambitions.
• Lead the day-to-day: When needed, get involved in merchant escalation calls or critical negotiations.
• Co-define and monitor commercial OKR achievement: Set and track goals for the portfolio and team annually.
• Drive commercial success for the Italian portfolio.
• Provide an excellent customer experience that is evaluated by our Net Promoter Score (NPS).
• Align and collaborate with local Marketing, Sales, Partnerships, and Account Management to provide outstanding customer experience to merchants.
• Drive initiatives and projects with global and local AM leadership to strengthen our efforts toward automation, smarter usage of commercial tools, and "Account Management at scale" to achieve higher productivity and increased customer satisfaction for our Account Management function at large.

• 5+ years of experience in a customer-facing B2B role, preferably Account Management/Customer Success/Sales; and 2+ years of experience managing people and enjoying helping develop others. Experience in the payment industry is a plus.
• You have experience in leading hiring processes and can identify talent.
• You thrive on leading by example — stepping into negotiations with confidence and demonstrating your strong commercial edge.
• You have a genuine interest and technical aptitude/understanding of our products and industry.
• You like thinking big picture and at scale, and you want to be part of further shaping our AM service level proposition.
• You know what DEI means and you have ideas on how to continuously take it into account in your decision-making process.
• You have good leadership and interpersonal skills: you listen, you have empathy, you can communicate effectively, and you can convince when necessary.
• You are completely fluent in both Italian and English .

Our Diversity, Equity and Inclusion commitments

Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen.

Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application!

What’s next?

Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here . Don’t be afraid to let us know if you need more flexibility.

This role is based out of our Milan office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles.

The way we work is guided by the eight principles of the Adyen Formula. Learn more here.

To our customers we’re not just another technology provider. We’re partners in their growth. If you’re not just another sales leader, marketing professional, or support specialist then a career at Adyen is the right career for you.

Overview

Sales- Ad Sales- Sell what you love. For us and millions of users across the globe, that’s Spotify. Join the Sales team and you’ll build the relationships that help grow our business in existing markets and beyond. We don’t just sell creative solutions to our clients and partners, we help to shape them; using our expert knowledge of ad products, sales channels and the industry to impact the way the world experiences music and podcasts.

• Milan

• Permanent

• Directly manage a team of account managers to support and drive revenue
• Work closely with Sales Leadership to contribute to the delivery of country growth strategies
• Be an expert on all responsibilities, processes and tools of the Account Management role and a demonstrated leader of the team
• Provide team guidance and coaching while delivering tailored solutions to client requests
• Partner with Sales for Account Planning, Retention Analysis, QBRs and JBP service delivery
• Maintain and approve policy exception requests relating to SLAs, Pricing, Makegoods and more
• Conduct regular status meetings with cross-functional teams to maintain alignment that supports the business
• Oversee completion of AM team recurring tasks including pipeline hygiene, campaign pacing, production tracking and measurement outcomes
• Assess staffing needs and lead the interviewing, hiring and onboarding of talent
• Contribute and lead International initiatives that impact the global AM community including trainings for the team inclusive of role-specific, soft-skills, procedural and developmental trainings
• Provide bi-annual development talks to your team
• Review and approve administrative tasks for each individual on your team

• 5+ years of people management experience, with 8+ years of experience working in the digital media landscape
• A reputation being an individual that provides world-class customer service with an attention to detail
• You have the ability to gracefully translate client requests for internal cross-functional teams
• Ability to find solutions for clients while improving internal processes
• You hold strong relationships with internal and external partner teams
• You are an effective listener and transparent communicator
• Passionate about identifying and developing excellent customer service skills in others
• You think creatively, looking for ways to solve problems and play the long game
• You use data to make decisions and know how to run proactive initiatives
• You have led teams with a clear vision with proven experience of collaboration across diverse teams with the ability to embed change
• You have experience working within CRMs, OMSs, ad servers and other digital media tech systems, and are experienced in tools like Excel and Powerpoint

• This position will be based in our Milan office

• Extensive learning opportunities, through our dedicated team, GreenHouse.
• Flexible share incentives letting you choose how you share in our success.
• Global parental leave, six months off - fully paid - for all new parents.
• All The Feels, our employee assistance program and self-care hub.
• Flexible public holidays, swap days off according to your values and beliefs.

• Spotify is an equal opportunity employer. You are welcome at Spotify for who you are, no matter where you come from, what you look like, or what’s playing in your headphones. Our platform is for everyone, and so is our workplace. The more voices we have represented and amplified in our business, the more we will all thrive, contribute, and be forward-thinking! So bring us your personal experience, your perspectives, and your background. It’s in our differences that we will find the power to keep revolutionizing the way the world listens.

Spotify transformed music listening forever when we launched in 2008. Our mission is to unlock the potential of human creativity by giving a million creative artists the opportunity to live off their art and billions of fans the chance to enjoy and be passionate about these creators. Everything we do is driven by our

Sales- Ad Sales- Sell what you love. For us and millions of users across the globe, that’s Spotify. Join the Sales team and you’ll build the relationships that help grow our business in existing markets and beyond. We don’t just sell creative solutions to our clients and partners, we help to shape them; using our expert knowledge of ad products, sales channels and the industry to impact the way the world experiences music and podcasts.

• Milan

• Permanent

• Directly manage a team of account managers to support and drive revenue
• Work closely with Sales Leadership to contribute to the delivery of country growth strategies
• Be an expert on all responsibilities, processes and tools of the Account Management role and a demonstrated leader of the team
• Provide team guidance and coaching while delivering tailored solutions to client requests
• Partner with Sales for Account Planning, Retention Analysis, QBRs and JBP service delivery
• Maintain and approve policy exception requests relating to SLAs, Pricing, Makegoods and more
• Conduct regular status meetings with cross-functional teams to maintain alignment that supports the business
• Oversee completion of AM team recurring tasks including pipeline hygiene, campaign pacing, production tracking and measurement outcomes
• Assess staffing needs and lead the interviewing, hiring and onboarding of talent
• Contribute and lead International initiatives that impact the global AM community including trainings for the team inclusive of role-specific, soft-skills, procedural and developmental trainings
• Provide bi-annual development talks to your team
• Review and approve administrative tasks for each individual on your team

• 5+ years of people management experience, with 8+ years of experience working in the digital media landscape
• A reputation being an individual that provides world-class customer service with an attention to detail
• You have the ability to gracefully translate client requests for internal cross-functional teams
• Ability to find solutions for clients while improving internal processes
• You hold strong relationships with internal and external partner teams
• You are an effective listener and transparent communicator
• Passionate about identifying and developing excellent customer service skills in others
• You think creatively, looking for ways to solve problems and play the long game
• You use data to make decisions and know how to run proactive initiatives
• You have led teams with a clear vision with proven experience of collaboration across diverse teams with the ability to embed change
• You have experience working within CRMs, OMSs, ad servers and other digital media tech systems, and are experienced in tools like Excel and Powerpoint

• This position will be based in our Milan office

• Extensive learning opportunities, through our dedicated team, GreenHouse.
• Flexible share incentives letting you choose how you share in our success.
• Global parental leave, six months off - fully paid - for all new parents.
• All The Feels, our employee assistance program and self-care hub.
• Flexible public holidays, swap days off according to your values and beliefs.

• Spotify is an equal opportunity employer. You are welcome at Spotify for who you are, no matter where you come from, what you look like, or what’s playing in your headphones. Our platform is for everyone, and so is our workplace. The more voices we have represented and amplified in our business, the more we will all thrive, contribute, and be forward-thinking! So bring us your personal experience, your perspectives, and your background. It’s in our differences that we will find the power to keep revolutionizing the way the world listens.

Spotify transformed music listening forever when we launched in 2008. Our mission is to unlock the potential of human creativity by giving a million creative artists the opportunity to live off their art and billions of fans the chance to enjoy and be passionate about these creators. Everything we do is driven by our

Join to apply for the Manager - Account Management role at Adyen .

Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition.

For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.

Manager - Account Management, Milan

Our Pooled Account Management (Italy) team in Milan provides the best experience to our portfolio of mid-sized, fast-growth merchants. We achieve this using a pooled Account Management approach focusing on efficiency and proactivity, regularly reaching out to our merchants to ensure account health as well as identify additional service opportunities, such as international payment methods, fraud management services, or point-of-sale opportunities. With a strategic mindset and hands-on approach, this team drives growth and retention in our Italian portfolio as we scale.

Here Are Some Examples Of Your Team's Responsibilities

• Demonstrate value, drive (commercial) growth, and show impact to merchants
• Accelerate product adoption
• Consult and train key stakeholders
• Build strong relationships with your team’s merchants
• Work closely with other teams to determine new features for merchants based on their needs
• Manage time-sensitive, cross-functional initiatives and projects in a fast-paced, highly entrepreneurial environment

What You'll Do

We’re looking for an experienced and motivated leader for our Pooled Account Management team. You will build, mentor, and coach Account Managers who are responsible for growing strategic merchant relationships and payments revenue. You are comfortable streamlining team operations, encouraging effective collaboration, and engaging with executives at all levels. As a critical role in the continued success of our Italian operations, you will help to iterate our culture and build an amazing team environment that will create future leaders for Adyen.

As a Manager of Pooled AM, your role and some of your responsibilities will include:

• Team management - You'll be lucky to start with a great team, and they deserve a leader committed to helping them grow and give their best. You will coach, motivate, manage workload, and keep the work fair and fun. Create and maintain an inspiring and collaborative team environment with open communication and feedback culture.
• Hire, develop, and retain diverse talent - The team needs to keep growing to support our commercial and strategic ambitions.
• Lead the day-to-day - When needed, get involved in merchant escalation calls or critical negotiations.
• Co-define and monitor commercial OKR achievement - Set and track goals for the portfolio and team annually.
• Drive commercial success for the Italian portfolio.
• Provide an excellent customer experience that is evaluated by our Net Promoter Score (NPS).
• Align and collaborate with local Marketing, Sales, Partnerships, and Account Management to provide outstanding customer experience to merchants.
• Drive initiatives and projects with global and local AM leadership to strengthen our efforts toward automation, smarter usage of commercial tools, and "Account Management at scale" to achieve higher productivity and increased customer satisfaction for our Account Management function at large.

Who You Are

• 5+ years of experience in a customer-facing B2B role, preferably Account Management/Customer Success/Sales; and 2+ years of experience managing people and enjoying helping develop others. Experience in the payment industry is a plus.
• You have experience in leading hiring processes and can identify talent.
• You thrive on leading by example — stepping into negotiations with confidence and demonstrating your strong commercial edge.
• You have a genuine interest and technical aptitude/understanding of our products and industry.
• You like thinking big picture and at scale, and you want to be part of further shaping our AM service level proposition.
• You know what DEI means and you have ideas on how to continuously take it into account in your decision-making process.
• You have good leadership and interpersonal skills - you listen, you have empathy, you can communicate effectively, and you can convince when necessary.
• You are completely fluent in both Italian and English.

Our Diversity, Equity and Inclusion commitments

Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen.

Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application!

What’s next?

Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don’t be afraid to let us know if you need more flexibility.

This role is based out of our Milan office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles.

• Mid-Senior level

• Full-time

• Sales, Business Development, and Information Technology

Referrals increase your chances of interviewing at Adyen by 2x

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Our Pooled Account Management (Italy) team in Milan provides the best experience to our portfolio of mid-sized, fast-growth merchants. We achieve this using a pooled Account Management approach focusing on efficiency and proactivity, regularly reaching out to our merchants to ensure account health as well as identify additional service opportunities, such as international payment methods, fraud management services, or point-of-sale opportunities. With a strategic mindset and hands-on approach, this team drives growth and retention in our Italian portfolio as we scale.

Here are some examples of your team's responsibilities:

• Demonstrate value, drive (commercial) growth, and show impact to merchants
• Consult and train key stakeholders
• Build strong relationships with your team’s merchants
• Work closely with other teams to determine new features for merchants based on their needs
• Manage time-sensitive, cross-functional initiatives and projects in a fast-paced, highly entrepreneurial environment

We’re looking for an experienced and motivated leader for our Pooled Account Management team. You will build, mentor, and coach Account Managers who are responsible for growing strategic merchant relationships and payments revenue. You are comfortable streamlining team operations, encouraging effective collaboration, and engaging with executives at all levels. As a critical role in the continued success of our Italian operations, you will help to iterate our culture and build an amazing team environment that will create future leaders for Adyen.

As a Manager of Pooled AM, your role and some of your responsibilities will include:

• Team management: You'll be lucky to start with a great team, and they deserve a leader committed to helping them grow and give their best. You will coach, motivate, manage workload, and keep the work fair and fun. Create and maintain an inspiring and collaborative team environment with an open communication and feedback culture.
• Hire, develop, and retain diverse talent: The team needs to keep growing to support our commercial and strategic ambitions.
• Lead the day-to-day: When needed, get involved in merchant escalation calls or critical negotiations.
• Co-define and monitor commercial OKR achievement: Set and track goals for the portfolio and team annually.
• Drive commercial success for the Italian portfolio.
• Provide an excellent customer experience that is evaluated by our Net Promoter Score (NPS).
• Align and collaborate with local Marketing, Sales, Partnerships, and Account Management to provide outstanding customer experience to merchants.
• Drive initiatives and projects with global and local AM leadership to strengthen our efforts toward automation, smarter usage of commercial tools, and "Account Management at scale" to achieve higher productivity and increased customer satisfaction for our Account Management function at large.

• 5+ years of experience in a customer-facing B2B role, preferably Account Management/Customer Success/Sales; and 2+ years of experience managing people and enjoying helping develop others. Experience in the payment industry is a plus.
• You have experience in leading hiring processes and can identify talent.
• You thrive on leading by example — stepping into negotiations with confidence and demonstrating your strong commercial edge.
• You have a genuine interest and technical aptitude/understanding of our products and industry.
• You like thinking big picture and at scale, and you want to be part of further shaping our AM service level proposition.
• You know what DEI means and you have ideas on how to continuously take it into account in your decision-making process.
• You have good leadership and interpersonal skills: you listen, you have empathy, you can communicate effectively, and you can convince when necessary.
• You are completely fluent in both Italian and English .

Our Diversity, Equity and Inclusion commitments

Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen.

Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application!

What’s next?

Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here . Don’t be afraid to let us know if you need more flexibility.

This role is based out of our Milan office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles.

The way we work is guided by the eight principles of the Adyen Formula. Learn more here.

To our customers we’re not just another technology provider. We’re partners in their growth. If you’re not just another sales leader, marketing professional, or support specialist then a career at Adyen is the right career for you.

Would you like to build upon your career in digital sales with the market leader; one of the fastest-growing companies in online marketing and in an international environment?

We’re one of the world’s largest recommendation technology platforms, delighting audiences with engaging, personalized content recommendations while serving as the primary engagement partner and platform for the world’s top digital media companies. We help audiences discover great content, help publishers engage and monetize, and marketers to connect with consumers digitally at scale.

Would you like to turbo-charge your career with a market leader, one of the fastest-growing companies in online marketing and in an international environment? Outbrain is seeking a highly motivated, entrepreneurial Head of Account Management to join the team in Milan.

This is a unique opportunity to be part of a strategic initiative at Outbrain. We expect you to be the visible leader and Top Client representative in the market (and internally) and the senior commercial leader for all existing key accounts, this includes holding QBR’s, doing negotiations and serving as an escalation point. You will be managing a team of individuals who are resourceful, bright, and proactive and who work well both independently. One challenge will be changing the mindset to be more commercial and working more strategically with account plans, etc. You can also expect a great working environment with a committed, energetic and international team.

Your first year should look like this

In your first month, you should find your bearings, get to know your team, do a deep dive into the Outbrain product, and start to build key internal and external relationships.

After three months, you will be an expert in (native) advertising and you’ll have mastered our positioning within the digital landscape. You’ll be able to confidently and effectively deliver our pitch and will have already completed several client meetings. You’ll have got to know your team in and out.

After six months, you will have successfully closed an abundance of business reviews, as well as have significantly grown a number of key existing accounts.

When you finish up your first year, you’ll be an essential part of Germany's commercial team and be the driving force behind taking the team to the next level.

• Management of a team of highly motivated professionals
• Handling and achieving ambitious quarterly targets
• Building rapport and long-term relationships with key clients (Agency and Direct)
• Working with internal stakeholders with different goals / priorities
• Leading projects and improving business processes when necessary
• Defining the strategy for the team, including which marketers to focus on
• Strategising and consulting with new clients and pitching where needed
• Acting as a consultant to clients to provide insights from data
• Conflict resolution skills and solving complex problems
• Working collaboratively with the Sales team
• Empowering the team to grow and develop their careers
• Representation at conferences or internal events as a speaker and representative

• Minimum 10+ years of digital Account Management experience in a Brand-Direct or an Agency facing role OR in a Senior Agency role
• Robust knowledge of the digital marketing landscape including Programmatic & Video
• Experience in working with media agencies and a network of relationships and a track record of building and growing relationships
• Proven track record in Account Management and strong commercial acumen
• Clear and concise communication skills and presentation style, for both internal and external stakeholders
• A storyteller with the ability to build compelling presentations and reviews through data
• A curious and self-starting nature
• Capacity to coach / mentor / manage
• Strategic planning ability and the drive to achieve and stretch targets
• A willingness to “get stuck in” and be proactive
• Team player and keen to work together with the Sales team to ensure client success
• Organised - there is a lot to do!
• Understanding and knowledge of the ad-tech, native, performance marketing and programmatic landscape
• Full proficiency in Salesforce and / or similar CRM platforms
• More than snacks!
• 3 days in Office (or at clients) and 2 days of home hybrid working
• Be part of our success with our equity program
• Expand your toolbox with our mentorship program and internal learning tools
• Happy hours & office lunch once a week
• and of course a fully stocked kitchen!

We Recommend #LifeAtOutbrain

Our company culture is welcoming, dynamic, diverse, global, and built on top performance.

Our team is made up of individuals who are approachable, resourceful, passionate, and proactive. We foster a sense of belonging through our Emplo

Overview

Artificial Intelligence. Actual Impact.

At Docebo, AI isn’t just a buzzword — it’s how we help teams move faster, perform better, and focus on the work that actually matters. Our learning platform is built with smart, time-saving tools that personalize training, cut the busywork, and make learning feel like less of a chore (and more of a superpower).

We’re building the future of learning, and we’re doing it with a team that loves to challenge the status quo. If you're excited by the idea of using AI to make work-life better for real people — not just in theory — you're in the right place.

Still thinking it over? At Docebo, values aren’t just posters on the wall — they show up in how we work every day. We lead with what we call the Docebo Heart: we trust each other, assume positive intent, and make space for the differences that make our team stronger.

So… what are you waiting for? Join 900+ Docebians around the world and help us reinvent the way people learn.

The Manager of Enterprise Account Management at Docebo is responsible for driving the growth of existing customer accounts by leading a team of 5-8 enterprise account managers. This role focuses on increasing revenue through upselling, cross-selling, and renewals while ensuring high levels of customer satisfaction and retention. The Manager will oversee hiring, coaching, and retaining top sales talent, and work under the strategic segment direction of the Director, Enterprise Account Management.

• Work closely with the Director, Enterprise Account Management to understand and implement overarching strategy
• Implement account strategies to drive revenue growth through upselling and cross-selling within the existing customer base
• Lead and mentor a team of 5-8 enterprise account managers, ensuring the team meets revenue and retention targets
• Hire, onboard, coach, develop, motivate, and retain top-performing sales professionals
• Collaborate with Professional Services, Customer Success, and New Business to ensure alignment on account strategies and opportunities for expansion
• Oversee the creation and execution of account plans that focus on increasing customer engagement, satisfaction, and value realization
• Monitor and analyze account performance, providing regular updates and insights to senior leadership
• Ensure a high level of forecast accuracy by driving a culture of consistent reporting and results tracking
• Manage multiple responsibilities including sales management, strategy development, and lead generation
• Drive cross-functional collaboration to align internal resources for account success, ensuring the delivery of value-added services to customers
• Act as an escalation point for critical customer issues, working to resolve concerns in a timely and effective manner
• Ensure effective communication and knowledge sharing within the team and across global offices
• Monitor sales metrics and performance to ensure team success

• 10+ years of technology enterprise sales experience, including 2+ years of management experience, preferably in a SaaS or software company
• Experience in B2B software sales
• Proven experience in Human Resources and Learning Technologies
• Proven track record of growing a customer base and consistently exceeding revenue targets
• Excellent oral and written English communication skills
• Strong use of insights and data-driven decision making to inform the sales process
• Ability and willingness to travel nationally up to 40%

• Generous Vacation Policy, plus extra floating holidays to use for religious or cultural events that matter to you
• Employee Share Purchase Plan
• Career progression/internal mobility opportunities
• Four employee resource groups: Docebo Women’s Alliance, PRIDE, BIDOC, and Green Ambassadors
• WeWork partnership and Work from Anywhere program

We believe when people are together, they develop deeper relationships and accelerate innovation. Because of this, all Docebo employees worldwide are hybrid. We encourage in-person collaboration while supporting work-from-home when employees need dedicated focus time. Each team leader decides how often their teams come into the office, considering team and employee needs. Our Talent Acquisition team will share hybrid details during the first interview.

Here at Docebo, we power learning experiences for over 3000 customers around the world with our easy-to-use, AI-powered Suite designed to close the enterprise learning loop. We have achieved two IPOs (TSX: DCBO and NASDAQ: DCBO), were recognized as a Top SaaS e-learning Solution, and are growing exponentially in the process.

Docebo is a global company with offices in North America, EMEA, APAC and more. Our people believe in six core values — Innovation, Simplicity, Accountability, Togetherness, Curiosity, and Impact — manifested in everything we do. If this sounds like you, join one of the fastest-growing learning technology companies on the market. Apply today!

Docebo is an Equal Employment Opportunity employer. We are committed to diversity and inclusion in our workforce. All qualified applicants and employees will receive consideration for employment regardless of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, citizenship status, age, disability, genetic information, or any other category protected under applicable law.

Any individuals requiring a reasonable accommodation to assist with their job search or application for employment should email recruiting_accommodations at docebo.com. The email should include a description of the requested accommodation and the position you’re applying for or interested in.

At Flex, we welcome people of all backgrounds. Our employees thrive here by living our values: we support each other as we strive to find a better way, we move fast with discipline and purpose, and we do the right thing always.

Through a respectful, inclusive and collaborative culture, a career at Flex offers the opportunity to make a difference, invest in your career growth and join our purpose - to make great products that create value and improve people’s lives.

The Director, Account Management will be based in Europe, reporting to the Head of Global Account Management EMEA. In this role, you will be In-charge of holding up, developing, implementing, and managing account strategies in order to provide the business with optimal quality, pricing & delivery performance. P&L control for managing strategic accounts and will establish and maintain good strategic customer relationships in order to achieve maximum advantage for the company with the delivery of a quality product to its customers.

• Set and Execute 3YP.
• Guide quarterly financial planning process with sites and hold up orgs.
• Comprehension of P&L and Balance Sheet on levers to improve.
• Set goals for specific accounts of controls.
• Price business in line with segment goals.
• Manage Customer escalations.
• Coordinate multiple sites and functions to exceed customers' expectations.
• Owns results of Sales, Profit, and Inventory. In charge offer delivering growth and maintaining a Sugar Pipeline.
• Relationship management with Customer at executive / resolution-making levels.
• In charge of closing all commercial negotiations and client pricing changes including recovery of labor indexing and other inflationary costs.
• Accountable for projects / initiatives to maximize COP and drives site focus on efficiency programs.
• Segment relationship management and information flow, developing growth through pan-Flex contribution.
• In charge of contract renewals, changes and maintenance.
• Accountable for delivery on Customer Satisfaction and for Viewpoint scoring across all sites.
• In charge of improving communication and driving best practices across multi-sites.
• Ensures all client programs execute to contract, hitting key KPIs.
• Hold up of ITO versus quote, E&O management.
• Control of tracking risks on the business and reporting to Flex business accordingly.

• Typically requires a Bachelor’s degree or equivalent experience.
• Master’s degree preferred.
• Typically requires a minimum of 8 years of sales / account management experience.
• Demonstrates expert operations, technical and people and / or process skills as well as customer (external and internal) relationship skills.
• Demonstrates expert knowledge of the function and a thorough understanding of Flex and related business.
• Demonstrates detailed expertise in very complex functional / technical area or broad breadth of knowledge in multiple areas.
• Understands the strategic impact of the function across sites.

• A professional and modern work environment in a highly collaborative company;
• Access to many personal and professional development opportunities;
• A competitive salary package.

SH107

LI- remote

Job Category

Sales - Marketing - Account Mgmt

Required Skills

Optional Skills :

Join to apply for the Account Management Specialist - Italy role at Alma

To strengthen our leadership position in the European BNPL market, we are expanding our operations in Italy, a fast-growing market, and are looking for an Account Management Specialist based in our Milan office.

In this role, you’ll be responsible for managing and growing relationships with our existing merchant partners, driving upselling and cross-selling activities, and directly contributing to our revenue and volume growth. The role is cross-functional and offers opportunities to collaborate with multiple teams at Alma in France—such as Finance, Revenue Operations, Risk, and Sales—to deliver impactful solutions for our merchant base.

• Merchant Management & Growth: Serve as the primary contact for our Italian merchant partners, ensuring their satisfaction and success with Alma’s services.
• Conduct regular check-ins, monitor performance metrics, and develop customized plans to maximize each merchant’s potential.
• Use data-driven insights to identify expansion opportunities and address challenges proactively.
• Revenue and Volume Generation: Analyze merchant data and market trends to identify additional revenue streams and optimize volume growth.
• Design and implement upselling and cross-selling initiatives based on performance metrics, leveraging analytics to refine strategies.
• Report on merchant profitability, pipeline forecasts, and new business opportunities to internal stakeholders.
• Cross-Functional Collaboration: Coordinate with Finance, Revenue Operations, Risk, and Sales teams to meet merchant needs and deliver tailored solutions.
• Work closely with the Account Management Lead and General Manager in Italy to align strategies with market initiatives.
• Facilitate feedback between merchants and product teams to drive service improvements and data-backed decisions.

• 1-3 years of experience in Account Management, Business Development, or similar client-facing roles, ideally in B2B or fintech environments.
• Experience in international and multicultural settings.
• Native Italian speaker with fluent English (written and spoken).
• Relationship Builder: Skilled at nurturing client relationships and identifying growth opportunities.
• Data-Driven Mindset: Comfortable interpreting performance metrics and translating insights into strategies.
• Sales & Negotiation Skills: Proven ability in upselling, cross-selling, or revenue initiatives.
• Cross-Functional Collaboration: Enjoy working with diverse teams to craft solutions.
• Organizational Skills: Able to manage multiple tasks, including merchant check-ins, performance analyses, and KPI reporting.
• Hands-On Attitude: Proactive in ensuring merchant success, recognizing opportunities, and seeking support when needed.

1. Introductory Call – Initial chat with HR.
2. Interview – Discussion with the Hiring Manager.
3. Case Study – Presentation and discussion.
4. Final Interview – Meet with our General Manager in Italy and our VP of Sales.

The entire process takes approximately 3-4 weeks. If you’re ready to help Alma grow in Italy, we look forward to hearing from you.