6 Posti di lavoro per Content Strategy in Italia

Sr. Content Developer, Content Operations & Strategy

Job ID: 3007954 | Amazon Ireland Support Services Limited - A94

Are you excited by the opportunity to make a large impact for our Selling Partners? Do you have the ability to deliver amongst competing priorities? Are you able to differentiate true mechanisms from good intentions? Are you able to thrive in ambiguity and chart out your way, bringing people along? We might just have the role for you.

Selling Partner Support (SPS) is responsible for creating a trustworthy shopping experience across Amazon stores worldwide by protecting customers, brands, selling partners and Amazon from fraud, counterfeit, and abuse as well as empowering, providing world‐class support, and building loyalty with Amazon’s millions of selling partners. We value individual expression, respect different opinions, and work together to create a culture where each of us is able to contribute fully. Our unique backgrounds and perspectives strengthen our ability to achieve Amazon's mission of being Earth's most customer-centric company.

The purpose of our Content Operations and Strategy (COS) team is to create and maintain high quality, user-centered content consumed by our Selling Partners as well as Support Associates. We go beyond delivering content by developing and maintaining content products that are sincere, concise, and useful for our customers. This team is looking for a strong content developer with experience in content management, content strategy, and new ways to deliver content to global users to improve the customer experience.

The successful candidate will follow our style guides to create clear and concise information to help Amazon Selling Partners succeed within the Compliance and Account Health vertical. You will collaborate with fellow writers and internal business partners (such as program managers, UI designers, and software development engineers) to develop strategy and content. You will participate in content management efforts, process development, and quality governance in support of team success, while also working independently on multiple projects. You will also be expected to collaborate with global stakeholders to drive content-related projects end to end.


Key job responsibilities
• You will work with various teams to curate content in the Compliance/Account Health vertical for our Selling Partners and support associates.
• You will author and deliver high-quality customer support documentation about complex technical and business subjects.
• You will influence content development and ensure content quality while working closely with partner teams, keeping the Selling Partner and stakeholder experience in mind.
• You will work with other writers to improve how we write, and evolve how we approach technical documentation as a team.
• You will manage deadlines and stakeholder engagement effectively amongst stakeholder groups through clear/concise verbal and written communication.
• You will drive innovation and growth within your role and also within the COS team.
• You will develop key stakeholder relationships, listen to their feedback, identify key areas of content improvement as an SME within the vertical.
• You will demonstrate the ability to be self-directed and effective working independently, yet equally comfortable contributing in a global team environment.

BASIC QUALIFICATIONS

• Extensive experience working as an editor, technical writer, or content developer.
• Excellent, structured written and verbal communication skills.
• Strong proofreading skills and experience creating and maintaining style guides.
• DITA and CMS proficiency.
• Experience with XML content; familiar with content authoring tools.
• Experience with translation processes and tools.
• Experience managing content projects independently, including coordinating with other teams.
• Ability to work cross-culturally with different stakeholders across the globe.
• Comfortable working in agile environments with shifting priorities.
• Experience collaborating with design, UX, and product teams.
• Degree or certification in a relevant Technical Writing field, English, Communications, or equivalent experience.

PREFERRED QUALIFICATIONS

• Experience in a multi-language, e-commerce publishing environment, including globalization for translation, terminology databases and management and other world-ready approaches.
• Experience with content management systems, content tools, and SEO.
• Passion to thrive in a fast-paced, ever-changing environment.
• A proactive and open-minded attitude to resolving problems and delivering results.
• Passion for learning new tools, programming languages, and techniques.


Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

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“I want to influence and transform content quality and leverage knowledge to drive process efficiency and employee productivity, foster innovation and support decision-making”

Position Snapshot

• Nestlé welcomes people with disabilities
• Permanent contract
• Full-time in the Milan HQ with flexibility to work from home
• Bachelor’s degree or higher, preferably computer science and/or experience in a field related to our Content & Knowledge Management Strategy product
• Demonstrated experience in a product based IS/IT organization
• 5+ years experience in IS/IT (e.g. Product Owner, Business Analyst, Project Manager, etc.) on content & knowledge management systems and practices
• Proven track record of implementing content & knowledge strategies
• Proven track record of taking ownership and successfully delivering results in a fast-paced, dynamic environment

Position Summary

Our Content Excellence & Discovery Team needs a talented and enthusiastic new IS/IT Product Owner for our Content & Knowledge Management Strategy product.

This product encompasses the design and implementation of a suite of services, standards, frameworks and practices that facilitate efficient content management processes, ensuring that information is accessible, relevant, and aligned with organizational goals. It aims to foster a culture of knowledge sharing, process efficiency, improve collaboration, and enhance decision-making through the effective use of the highest quality content and knowledge resources. It aims also to transform how content is managed across the content lifecycle to reach the highest quality and how knowledge is shared, ensuring that employees have the resources they need to make informed decisions and contribute to the organization's growth and excellence.

A Day in the Life of a Product Owner in Content & Knowledge Management Strategy

• Develop and implement a comprehensive content and knowledge management strategy aligned with Nestlé’s digital transformation goals. Design all the services needed to support the strategy.
• Provides a standardized approach to managing content across various platforms, ensuring consistency and quality.
• Supports the development and management of communities focused on content excellence and knowledge sharing.
• Implements frameworks to measure content and knowledge effectiveness, including key performance indicators (KPIs).
• Offers strategic guidance on content management practices and knowledge sharing methodologies.
• Work closely with internal communications, IT, and business stakeholders to identify content needs and ensure alignment with organizational objectives.
• Continuously seek for opportunities for innovation and improvement in content & knowledge management processes and technologies.
• Establish the product roadmap, manage product backlog, and define projects using Agile project methodologies.
• Establish product governance and ensure compliance by design.
• Establish milestones based on the roadmap & value delivery plan.
• Prepare strategy and communication materials that create a shared understanding of the product, in particular on how we sell it to our internal markets, deliver it, operate it and measure its success.

What else will make you successful?

• Participated and/or led strategic enterprise knowledge management implementations.
• Demonstrated thought leadership on the integration of AI on Content & Knowledge management.
• Expertise in SharePoint as a Content & Knowledge Management Platform.
• Experience in Change Management activities for Content & Knowledge Management.
• Organization and prioritization skills, with the ability to juggle multiple responsibilities at the same time.
• Excellent communication and collaboration skills, with the ability to effectively communicate complex technical concepts to both technical and non-technical stakeholders.
• Experience working in a global environment and with virtual teams.
• Strong analytical and quantitative skills, with ability to use data and metrics to drive actions.
• Strong understanding of basic system engineering, information risk and security guidelines, and architecture standards.
• Strong English communication skills applied with different stakeholders based globally.

“I want to influence and transform content quality and leverage knowledge to drive process efficiency and employee productivity, foster innovation and support decision-making”

Position Snapshot

• Nestlé welcomes people with disabilities
• Permanent contract
• Full-time in the Milan HQ with flexibility to work from home
• Bachelor’s degree or higher, preferably computer science and/or experience in a field related to our Content & Knowledge Management Strategy product
• Demonstrated experience in a product based IS/IT organization
• 5+ years experience in IS/IT (e.g. Product Owner, Business Analyst, Project Manager, etc.) on content & knowledge management systems and practices
• Proven track record of implementing content & knowledge strategies
• Proven track record of taking ownership and successfully delivering results in a fast-paced, dynamic environment

Position Summary

Our Content Excellence & Discovery Team needs a talented and enthusiastic new IS/IT Product Owner for our Content & Knowledge Management Strategy product.

This product encompasses the design and implementation of a suite of services, standards, frameworks and practices that facilitate efficient content management processes, ensuring that information is accessible, relevant, and aligned with organizational goals. It aims to foster a culture of knowledge sharing, process efficiency, improve collaboration, and enhance decision-making through the effective use of the highest quality content and knowledge resources. It aims also to transform how content is managed across the content lifecycle to reach the highest quality and how knowledge is shared, ensuring that employees have the resources they need to make informed decisions and contribute to the organization's growth and excellence.

A Day in the Life of a Product Owner in Content & Knowledge Management Strategy

• Develop and implement a comprehensive content and knowledge management strategy aligned with Nestlé’s digital transformation goals. Design all the services needed to support the strategy.
• Provides a standardized approach to managing content across various platforms, ensuring consistency and quality.
• Supports the development and management of communities focused on content excellence and knowledge sharing.
• Implements frameworks to measure content and knowledge effectiveness, including key performance indicators (KPIs).
• Offers strategic guidance on content management practices and knowledge sharing methodologies.
• Work closely with internal communications, IT, and business stakeholders to identify content needs and ensure alignment with organizational objectives.
• Continuously seek for opportunities for innovation and improvement in content & knowledge management processes and technologies.
• Establish the product roadmap, manage product backlog, and define projects using Agile project methodologies.
• Establish product governance and ensure compliance by design.
• Establish milestones based on the roadmap & value delivery plan.
• Prepare strategy and communication materials that create a shared understanding of the product, in particular on how we sell it to our internal markets, deliver it, operate it and measure its success.

What else will make you successful?

• Participated and/or led strategic enterprise knowledge management implementations.
• Demonstrated thought leadership on the integration of AI on Content & Knowledge management.
• Expertise in SharePoint as a Content & Knowledge Management Platform.
• Experience in Change Management activities for Content & Knowledge Management.
• Organization and prioritization skills, with the ability to juggle multiple responsibilities at the same time.
• Excellent communication and collaboration skills, with the ability to effectively communicate complex technical concepts to both technical and non-technical stakeholders.
• Experience working in a global environment and with virtual teams.
• Strong analytical and quantitative skills, with ability to use data and metrics to drive actions.
• Strong understanding of basic system engineering, information risk and security guidelines, and architecture standards.
• Strong English communication skills applied with different stakeholders based globally.

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**"I want to influence and transform content quality and leverage knowledge to drive process efficiency and employee productivity, foster innovation and support decision-making"**
**Position Snapshot**
+ Global IT Hub Milano, Italy
+ Nestlé welcomes people with disabilities
+ Permanent contract
+ Full-time in the Milan HQ with flexibility to work from home
+ Bachelor's degree or higher, preferably computer science and/or experience in a field related to our Content & Knowledge Management Strategy product
+ Demonstrated experience in a product based IS/IT organization
+ 5+ years experience in IS/IT (e.g. Product Owner, Business Analyst, Project Manager, etc.) on content & knowledge management systems and practices
+ Proven track record of implementing content & knowledge strategies
+ Proven track record of taking ownership and successfully delivering results in a fast-paced, dynamic environment
+ Effective English communication
**Position Summary**
Our Content Excellence & Discovery Team needs a talented and enthusiastic new IS/IT Product Owner for our Content & Knowledge Management Strategy product.
This product encompasses the design and implementation of a suite of services, standards, frameworks and practices that facilitate efficient content management processes, ensuring that information is accessible, relevant, and aligned with organizational goals. It aims to foster a culture of knowledge sharing, process efficiency, improve collaboration, and enhance decision-making through the effective use of the highest quality content and knowledge resources. It aims also to transform how content is managed across the content lifecycle to reach the highest quality and how knowledge is shared, ensuring that employees have the resources they need to make informed decisions and contribute to the organization's growth and excellence.
**A Day in the Life of a Product Owner in Content & Knowledge Management Strategy**
+ Develop and implement a comprehensive content and knowledge management strategy aligned with Nestlé's digital transformation goals. Design all the services needed to support the strategy.
+ Provides a standardized approach to managing content across various platforms, ensuring consistency and quality.
+ Supports the development and management of communities focused on content excellence and knowledge sharing.
+ Implements frameworks to measure content and knowledge effectiveness, including key performance indicators (KPIs).
+ Offers strategic guidance on content management practices and knowledge sharing methodologies.
+ Work closely with internal communications, IT, and business stakeholders to identify content needs and ensure alignment with organizational objectives.
+ Continuously seek for opportunities for innovation and improvement in content & knowledge management processes and technologies.
+ Establish the product roadmap, manage product backlog, and define projects using Agile project methodologies.
+ Establish product governance and ensure compliance by design.
+ Establish milestones based on the roadmap & value delivery plan.
+ Prepare strategy and communication materials that create a shared understanding of the product, in particular on how we sell it to our internal markets, deliver it, operate it and measure its success.
**What else will make you successful?**
+ Participated and/or led strategic enterprise knowledge management implementations.
+ Demonstrated thought leadership on the integration of AI on Content & Knowledge management.
+ Expertise in SharePoint as a Content & Knowledge Management Platform.
+ Expertise in data/content governance.
+ Experience in Change Management activities for Content & Knowledge Management.
+ Organization and prioritization skills, with the ability to juggle multiple responsibilities at the same time.
+ Excellent communication and collaboration skills, with the ability to effectively communicate complex technical concepts to both technical and non-technical stakeholders.
+ Experience working in a global environment and with virtual teams.
+ Strong analytical and quantitative skills, with ability to use data and metrics to drive actions.
+ Strong understanding of basic system engineering, information risk and security guidelines, and architecture standards.
+ Strong English communication skills applied with different stakeholders based globally.

Press Tab to Move to Skip to Content Link

Select how often (in days) to receive an alert:

Select how often (in days) to receive an alert:

“I want to influence and transform content quality and leverage knowledge to drive process efficiency and employee productivity, foster innovation and support decision-making”

Position Snapshot

• Nestlé welcomes people with disabilities
• Permanent contract
• Full-time in the Milan HQ with flexibility to work from home
• Bachelor’s degree or higher, preferably computer science and/or experience in a field related to our Content & Knowledge Management Strategy product
• Demonstrated experience in a product based IS/IT organization
• 5+ years experience in IS/IT (e.g. Product Owner, Business Analyst, Project Manager, etc.) on content & knowledge management systems and practices
• Proven track record of implementing content & knowledge strategies
• Proven track record of taking ownership and successfully delivering results in a fast-paced, dynamic environment

Position Summary

Our Content Excellence & Discovery Team needs a talented and enthusiastic new IS/IT Product Owner for our Content & Knowledge Management Strategy product.

This product encompasses the design and implementation of a suite of services, standards, frameworks and practices that facilitate efficient content management processes, ensuring that information is accessible, relevant, and aligned with organizational goals. It aims to foster a culture of knowledge sharing, process efficiency, improve collaboration, and enhance decision-making through the effective use of the highest quality content and knowledge resources. It aims also to transform how content is managed across the content lifecycle to reach the highest quality and how knowledge is shared, ensuring that employees have the resources they need to make informed decisions and contribute to the organization's growth and excellence.

A Day in the Life of a Product Owner in Content & Knowledge Management Strategy

• Develop and implement a comprehensive content and knowledge management strategy aligned with Nestlé’s digital transformation goals. Design all the services needed to support the strategy.
• Provides a standardized approach to managing content across various platforms, ensuring consistency and quality.
• Supports the development and management of communities focused on content excellence and knowledge sharing.
• Implements frameworks to measure content and knowledge effectiveness, including key performance indicators (KPIs).
• Offers strategic guidance on content management practices and knowledge sharing methodologies.
• Work closely with internal communications, IT, and business stakeholders to identify content needs and ensure alignment with organizational objectives.
• Continuously seek for opportunities for innovation and improvement in content & knowledge management processes and technologies.
• Establish the product roadmap, manage product backlog, and define projects using Agile project methodologies.
• Establish product governance and ensure compliance by design.
• Establish milestones based on the roadmap & value delivery plan.
• Prepare strategy and communication materials that create a shared understanding of the product, in particular on how we sell it to our internal markets, deliver it, operate it and measure its success.

What else will make you successful?

• Participated and/or led strategic enterprise knowledge management implementations.
• Demonstrated thought leadership on the integration of AI on Content & Knowledge management.
• Expertise in SharePoint as a Content & Knowledge Management Platform.
• Experience in Change Management activities for Content & Knowledge Management.
• Organization and prioritization skills, with the ability to juggle multiple responsibilities at the same time.
• Excellent communication and collaboration skills, with the ability to effectively communicate complex technical concepts to both technical and non-technical stakeholders.
• Experience working in a global environment and with virtual teams.
• Strong analytical and quantitative skills, with ability to use data and metrics to drive actions.
• Strong understanding of basic system engineering, information risk and security guidelines, and architecture standards.
• Strong English communication skills applied with different stakeholders based globally.

“I want to influence and transform content quality and leverage knowledge to drive process efficiency and employee productivity, foster innovation and support decision-making”

Position Snapshot

• Nestlé welcomes people with disabilities
• Permanent contract
• Full-time in the Milan HQ with flexibility to work from home
• Bachelor’s degree or higher, preferably computer science and/or experience in a field related to our Content & Knowledge Management Strategy product
• Demonstrated experience in a product based IS/IT organization
• 5+ years experience in IS/IT (e.g. Product Owner, Business Analyst, Project Manager, etc.) on content & knowledge management systems and practices
• Proven track record of implementing content & knowledge strategies
• Proven track record of taking ownership and successfully delivering results in a fast-paced, dynamic environment

Position Summary

Our Content Excellence & Discovery Team needs a talented and enthusiastic new IS/IT Product Owner for our Content & Knowledge Management Strategy product.

This product encompasses the design and implementation of a suite of services, standards, frameworks and practices that facilitate efficient content management processes, ensuring that information is accessible, relevant, and aligned with organizational goals. It aims to foster a culture of knowledge sharing, process efficiency, improve collaboration, and enhance decision-making through the effective use of the highest quality content and knowledge resources. It aims also to transform how content is managed across the content lifecycle to reach the highest quality and how knowledge is shared, ensuring that employees have the resources they need to make informed decisions and contribute to the organization's growth and excellence.

A Day in the Life of a Product Owner in Content & Knowledge Management Strategy

• Develop and implement a comprehensive content and knowledge management strategy aligned with Nestlé’s digital transformation goals. Design all the services needed to support the strategy.
• Provides a standardized approach to managing content across various platforms, ensuring consistency and quality.
• Supports the development and management of communities focused on content excellence and knowledge sharing.
• Implements frameworks to measure content and knowledge effectiveness, including key performance indicators (KPIs).
• Offers strategic guidance on content management practices and knowledge sharing methodologies.
• Work closely with internal communications, IT, and business stakeholders to identify content needs and ensure alignment with organizational objectives.
• Continuously seek for opportunities for innovation and improvement in content & knowledge management processes and technologies.
• Establish the product roadmap, manage product backlog, and define projects using Agile project methodologies.
• Establish product governance and ensure compliance by design.
• Establish milestones based on the roadmap & value delivery plan.
• Prepare strategy and communication materials that create a shared understanding of the product, in particular on how we sell it to our internal markets, deliver it, operate it and measure its success.

What else will make you successful?

• Participated and/or led strategic enterprise knowledge management implementations.
• Demonstrated thought leadership on the integration of AI on Content & Knowledge management.
• Expertise in SharePoint as a Content & Knowledge Management Platform.
• Experience in Change Management activities for Content & Knowledge Management.
• Organization and prioritization skills, with the ability to juggle multiple responsibilities at the same time.
• Excellent communication and collaboration skills, with the ability to effectively communicate complex technical concepts to both technical and non-technical stakeholders.
• Experience working in a global environment and with virtual teams.
• Strong analytical and quantitative skills, with ability to use data and metrics to drive actions.
• Strong understanding of basic system engineering, information risk and security guidelines, and architecture standards.
• Strong English communication skills applied with different stakeholders based globally.

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Cerchiamo un/una professionista del digital marketing, esperto/a nella gestione e pianificazione di contenuti su canali social per progetti pubblici.

Requisiti:

- Conoscenza delle logiche di engagement e diffusione social
- Esperienza nella gestione di piani editoriali e promozione video
- Capacità di lavorare in team con grafici e videomaker
- Preferibile conoscenza base SEO e strumenti newsletter

Zona di lavoro: Catania o da remoto con disponibilità a trasferte brevi

Contratto di lavoro: Collaborazione

Retribuzione: €500,00 - €1.000,00 al mese