1 732 Posti di lavoro per Customer Relationship in Italia

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Where passion meets opportunity

The best of your adventures is the one you have yet to sail!

Job Purpose

MSC Cruises is the world’s third-largest cruise brand and a leader in Europe, South America, the Gulf region, and Southern Africa. It has a strong presence in the Caribbean, North America, and Far East markets. Headquartered in Geneva, MSC Cruises is part of MSC Group, a Swiss-based shipping and logistics conglomerate with over 300 years of maritime heritage. The company operates a modern fleet of 22 cruise ships, with three new vessels launching in 2025, 2026, and 2027.

We are seeking a Customer Relationship Specialist to join our CRM Department, reporting to the Team Leader. The role involves supporting marketing automation and tactical campaigns in the post-booking phase.

Key Accountabilities

• Design, schedule, test, and deploy marketing automation campaigns, including one-shot, recurring, triggered, and dynamic campaigns.
• Build and deploy email campaigns, editing copy, verifying layout, links, and dynamic content.
• Review campaign performance and collaborate with the team to improve results.
• Report key metrics weekly and monthly to stakeholders.
• Troubleshoot technical issues, list segmentation, and other email execution aspects.

Qualifications, Experience, and Skills

• Minimum 2 years of experience in campaign management and guest engagement.
• Proficiency in English and at least one additional European language (Italian, Portuguese, German, Spanish, French).
• Good knowledge of Microsoft Office tools.
• Familiarity with marketing automation tools (e.g., Marketo, AJO, Braze, Salesforce Marketing Cloud) is a plus.
• Knowledge of Adobe Photoshop is preferred.
• Background in Digital Marketing or CRM is advantageous.
• Self-motivated with proactive teamwork skills.
• Strong organizational skills and attention to detail.

Visa requirements

• Right to work in Italy.

Our commitment

We value diverse perspectives and foster an inclusive environment where everyone feels respected and empowered. We are committed to making a positive impact on our guests, employees, and planet.

Ready to turn your passion into something extraordinary? Join MSC Cruises and start your journey today!

• Entry level

• Full-time

• Other

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Stiamo cercando per un nostro cliente un CRM & Marketing Automation Specialist.

La persona selezionata sarà responsabile della creazione e implementazione di strategie volte ad aumentare il valore dei clienti, ottimizzare i processi e migliorare la redditività attraverso le principali piattaforme di marketing automation.

Perché questa opportunità è interessante?

• L’agenzia cliente ha ambiziosi obiettivi di crescita e lavora con grandi brand e aziende di diversi settori, offrendo sfide stimolanti e continue occasioni di apprendimento
• Il cliente mette le persone al centro, con piani di crescita chiari e percorsi formativi personalizzati
• L’ambiente è collaborativo e stimolante, con possibilità di performance bonus
• Sono previste attività di team building e momenti di svago tra colleghi
• è possibile lavorare da remoto, dedicando comunque due giorni alla settimana all’ufficio di Bergamo

Responsabilità principali

• Progettare e gestire attività di automazione dei processi di marketing e sales per clienti B2B e B2C
• Sviluppare e implementare strategie CRM per migliorare l’esperienza cliente e le conversioni dei lead
• Supervisionare l’implementazione e la gestione delle piattaforme CRM dei clienti

Attività principali

• Analisi dei processi aziendali e mappatura dei flussi di gestione dei lead
• Sviluppo della strategia CRM basata su target, buyer personas, competitor e customer journey
• Configurazione operativa di software di email marketing e marketing automation e dei relativi flussi
• Creazione e implementazione di lead scoring e processi di lead management
• Individuazione di opportunità per ottimizzare l’uso del CRM (pipeline, workflow, automazioni)
• Analisi e segmentazione del database clienti
• Creazione di campagne profilate per fidelizzare i clienti
• Progettazione e implementazione di sales funnel
• Definizione di piani editoriali per campagne di email marketing in collaborazione con il team comunicazione e i clienti
• Gestione, monitoraggio e ottimizzazione delle campagne
• Creazione di dashboard personalizzate e analisi dei KPI
• Formazione dei clienti sull’uso del CRM
• Partecipazione a meeting interni e con i clienti
• Esperienza minima di 5 anni in agenzia o come freelance
• Certificazioni HubSpot (obbligatorie)
• Conoscenza o certificazioni su altri CRM rappresentano un plus

Sede di lavoro : 2 giorni in ufficio a Bergamo + smart working

Noi, come agenzia di recruiting, ti supporteremo in tutto il processo di selezione e ti forniremo tutte le informazioni per valutare al meglio questa opportunità.

Ti interessa? Mettiti in contatto con noi!

Alzano Lombardo, Lombardy, Italy 3 days ago

Unox, market leader in the production of high-end ovens, certified Great Place to Work in Italy for the seventh consecutive year, is looking for an Customer Relationship Support for the French area to join the Inside Sales Team at Unox SpA.

Main activities:

• Handle customer support requests by ensuring timely, high-quality assistance through maintenance activities and follow-ups.
• Actively plans and supports external sales force activities.
• Maintain and update the company CRM, ensuring data accuracy and timeliness.
• Collect and analyze customer feedback to identify improvement opportunities.
• Act as liaison between internal departments to ensure efficient workflow coordination.
• Contribute to customer satisfaction and overall business success by supporting cross-functional initiatives.

Requirements

• High school Diploma or graduate degree in Administration/Economics/Languages.
• Excellent knowledge of English and French.
• Customer service orientation.
• Proven problem-solving, analytical and decision-making skills.

Why Unox?

Continuous Innovation : Unox is at the forefront of technology and innovation, offering its employees the opportunity to work on pioneering and challenging projects.

Work Environment : We have been certified by the Great Place To Work Institute as one of the top 100 companies in Europe. Our young and positive work environment fosters collaboration and values the ideas of all our employees. We regularly organize company events for networking and team building with colleagues.

Professional Growth : Unox invests in the development of its employees through continuous training programs, individual coaching, and career opportunities, ensuring constant personal and professional growth.

Work-Life Balance : We offer a Wellbeing program rich in benefits and flexible policies that promote work-life balance and the well-being of our employees.

The job position is open to candidates of all genders and gender identities, in compliance with current equal opportunity regulations.

Unox, market leader in the production of high-end ovens, certified Great Place to Work in Italy for the seventh consecutive year, is looking for an Customer Relationship Support for the French area to join the Inside Sales Team at Unox SpA.

Main activities:

• Handle customer support requests by ensuring timely, high-quality assistance through maintenance activities and follow-ups.
• Actively plans and supports external sales force activities.
• Maintain and update the company CRM, ensuring data accuracy and timeliness.
• Collect and analyze customer feedback to identify improvement opportunities.
• Act as liaison between internal departments to ensure efficient workflow coordination.
• Contribute to customer satisfaction and overall business success by supporting cross-functional initiatives.

Requirements

• High school Diploma or graduate degree in Administration/Economics/Languages.
• Excellent knowledge of English and French.
• Customer service orientation.
• Proven problem-solving, analytical and decision-making skills.

Why Unox?

Continuous Innovation : Unox is at the forefront of technology and innovation, offering its employees the opportunity to work on pioneering and challenging projects.

Work Environment : We have been certified by the Great Place To Work Institute as one of the top 100 companies in Europe. Our young and positive work environment fosters collaboration and values the ideas of all our employees. We regularly organize company events for networking and team building with colleagues.

Professional Growth : Unox invests in the development of its employees through continuous training programs, individual coaching, and career opportunities, ensuring constant personal and professional growth.

Work-Life Balance : We offer a Wellbeing program rich in benefits and flexible policies that promote work-life balance and the well-being of our employees.

The job position is open to candidates of all genders and gender identities, in compliance with current equal opportunity regulations.

Unox, market leader in the production of high-end ovens, certified Great Place to Work in Italy for the seventh consecutive year, is looking for an Customer Relationship Support for the French area to join the Inside Sales Team at Unox SpA.

Main activities:

• Handle customer support requests by ensuring timely, high-quality assistance through maintenance activities and follow-ups.
• Actively plans and supports external sales force activities.
• Maintain and update the company CRM, ensuring data accuracy and timeliness.
• Collect and analyze customer feedback to identify improvement opportunities.
• Act as liaison between internal departments to ensure efficient workflow coordination.
• Contribute to customer satisfaction and overall business success by supporting cross-functional initiatives.

Requirements

• High school Diploma or graduate degree in Administration/Economics/Languages.
• Excellent knowledge of English and French.
• Customer service orientation.
• Proven problem-solving, analytical and decision-making skills.

Why Unox?

Continuous Innovation: Unox is at the forefront of technology and innovation, offering its employees the opportunity to work on pioneering and challenging projects.

Work Environment: We have been certified by the Great Place To Work Institute as one of the top 100 companies in Europe. Our young and positive work environment fosters collaboration and values the ideas of all our employees. We regularly organize company events for networking and team building with colleagues.

Professional Growth: Unox invests in the development of its employees through continuous training programs, individual coaching, and career opportunities, ensuring constant personal and professional growth.

Work-Life Balance: We offer a Wellbeing program rich in benefits and flexible policies that promote work-life balance and the well-being of our employees.

The job position is open to candidates of all genders and gender identities, in compliance with current equal opportunity regulations.

Unox, market leader in the production of high-end ovens, certified Great Place to Work in Italy for the seventh consecutive year, is looking for an Customer Relationship Support for the French area to join the Inside Sales Team at Unox SpA.

Main activities:

• Handle customer support requests by ensuring timely, high-quality assistance through maintenance activities and follow-ups.
• Actively plans and supports external sales force activities.
• Maintain and update the company CRM, ensuring data accuracy and timeliness.
• Collect and analyze customer feedback to identify improvement opportunities.
• Act as liaison between internal departments to ensure efficient workflow coordination.
• Contribute to customer satisfaction and overall business success by supporting cross-functional initiatives.

Requirements

• High school Diploma or graduate degree in Administration/Economics/Languages.
• Excellent knowledge of English and French.
• Customer service orientation.
• Proven problem-solving, analytical and decision-making skills.

Why Unox?

Continuous Innovation : Unox is at the forefront of technology and innovation, offering its employees the opportunity to work on pioneering and challenging projects.

Work Environment : We have been certified by the Great Place To Work Institute as one of the top 100 companies in Europe. Our young and positive work environment fosters collaboration and values the ideas of all our employees. We regularly organize company events for networking and team building with colleagues.

Professional Growth : Unox invests in the development of its employees through continuous training programs, individual coaching, and career opportunities, ensuring constant personal and professional growth.

Work-Life Balance : We offer a Wellbeing program rich in benefits and flexible policies that promote work-life balance and the well-being of our employees.

The job position is open to candidates of all genders and gender identities, in compliance with current equal opportunity regulations.