5 063 Posti di lavoro per Customer Service Specialist-Tirocinio in Italia

Pay Competitive

Location London/England

Employment type Full-Time

Req#:

Our core value is building strong relationships with our institutional clients, which include corporations, financial service providers, and fund managers. We help them buy and sell financial products on exchanges around the world, raise funding, and manage risk. This is a dynamic, entrepreneurial team with a passion for the markets, with individuals who thrive in fast-paced, changing environments and are energized by a bustling trading floor.

YOUR IMPACT

Are you looking to work in a dynamic team to drive outstanding client experience? The Client Coverage Group (CCG) in Global Markets is seeking professionals who are motivated, ambitious and excited about contributing to our Business and to be part of a team that is responsible for driving change within a demanding and complex environment.

OUR IMPACT

The Client Coverage Group (CCG) / Client Service Manager Role in Global Markets serves as a single point of contact for clients of the firm. The team oversees the strategy and execution of our front to back client experience, and through pre-trade engagement to day to day issue resolution, we partner with our clients and internal teams to deliver outstanding operational service. The primary responsibility of the CCG team is to offer support for our clients and strategically partner with them to enhance overall operational service levels. The team acts in partnership with a wide variety of groups across the firm globally, with daily interaction across other Operations teams, including Client Onboarding, Trade Management, Asset Servicing, Margin, Settlements, Regulatory, etc. As well, work closely with Technology, Legal, Credit Risk, Compliance, and Business Leadership. Operations are heavily involved in new product initiatives and process improvements to streamline our support model.

HOW YOU WILL FULFILL YOUR POTENTIAL

• Build, maintain and enhance client relationships with new and existing clients.
• Provide clients with a single point of contact for a wide range of operational issues and account management queries, including addressing execution and position breaks
• Meet with clients to understand day to day expectations, strategic goals, and mutually agreed project plans
• Work with lines teams to ensure exceptions are process timely and queries resolved under the client’s Service Level Expectation (SLE)
• Compile and analyse metrics to assess client efficiency opportunities. Proactively review post trade metrics and monitor STP data to dynamically identify emerging issues and solutions
• On-board clients onto optimal channels
• Partner with Account Managers and Operations Command centres to identify change solutions and drive improvement plans
• Work with line and change teams to prioritize tech investments, strategic projects and process improvement initiatives that will improve client STP rates, reduce risk and/or improve service delivery
• Make risk/service decisions on behalf of clients within certain thresholds
• Attend conferences/events with key clients to learn and keep up to date on industry/build relationships

SKILLS & EXPERIENCE WE’RE LOOKING FOR – BASIC QUALIFICATIONS

• Degree in a relevant subject matter
• 5 years + industry experience
• Ideal candidate will have worked in a Client Service position previously or have worked in a trade / post trade environment and have a demonstrated service skillset

PREFFERED QUALIFICATIONS

• Client service focused mindset
• Strong understanding of multiple products across asset classes
• Front to back knowledge of trade lifecycle
• Understanding of internal systems and process flows
• Educated on leading industry initiatives, Fintech solutions and regulatory changes
• Ability to influence internal stakeholders on behalf of clients
• Lead without direct oversight - Influence line teams to prosecute their book of work to adhere to client SLE
• Strong program management skills to focus organize and lead strategic client book of work
• Strong communication skills - ability to talk to people of various levels and disciplines
• Strong team player, collaborates with others to drive optimal outcomes
• Judgement & problem solving, thinks ahead, anticipate situations. Can analyse complex issues and identify clear objective solutions
• Influential: can present sound, persuasive rationale for new ideas and support the recommendations of others
  
ABOUT GOLDMAN SACHS At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world.
We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people at GS.com/careers.
We’re committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process. Learn more: The Goldman Sachs Group, Inc., 2023. All rights reserved. Goldman Sachs is an equal employment/affirmative action employer Female/Minority/Disability/Veteran/Sexual Orientation/Gender Identity

The Goldman Sachs Group, Inc., is an American multinational investment bank and financial services company headquartered in New York City.

Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at or .

Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility.

An Automated Employment Decision Tool (AEDT) will score your job-related skills and responses. Bias-audit & data-use details: . NYC applicants may request an alternative process or accommodation at or .

Pay Competitive

Location London/England

Employment type Full-Time

Our core value is building strong relationships with our institutional clients, which include corporations, financial service providers, and fund managers. We help them buy and sell financial products on exchanges around the world, raise funding, and manage risk. This is a dynamic, entrepreneurial team with a passion for the markets, with individuals who thrive in fast-paced, changing environments and are energized by a bustling trading floor.

YOUR IMPACT

Are you looking to work in a dynamic team to drive outstanding client experience? The Client Coverage Group (CCG) in Global Markets is seeking professionals who are motivated, ambitious and excited about contributing to our Business and to be part of a team that is responsible for driving change within a demanding and complex environment.

OUR IMPACT

The Client Coverage Group (CCG) / Client Service Manager Role in Global Markets serves as a single point of contact for clients of the firm. The team oversees the strategy and execution of our front to back client experience, and through pre-trade engagement to day to day issue resolution, we partner with our clients and internal teams to deliver outstanding operational service. The primary responsibility of the CCG team is to offer support for our clients and strategically partner with them to enhance overall operational service levels. The team acts in partnership with a wide variety of groups across the firm globally, with daily interaction across other Operations teams, including Client Onboarding, Trade Management, Asset Servicing, Margin, Settlements, Regulatory, etc. As well, work closely with Technology, Legal, Credit Risk, Compliance, and Business Leadership. Operations are heavily involved in new product initiatives and process improvements to streamline our support model.

HOW YOU WILL FULFILL YOUR POTENTIAL

• Build, maintain and enhance client relationships with new and existing clients.
• Provide clients with a single point of contact for a wide range of operational issues and account management queries, including addressing execution and position breaks
• Meet with clients to understand day to day expectations, strategic goals, and mutually agreed project plans
• Work with lines teams to ensure exceptions are process timely and queries resolved under the client’s Service Level Expectation (SLE)
• Compile and analyse metrics to assess client efficiency opportunities. Proactively review post trade metrics and monitor STP data to dynamically identify emerging issues and solutions
• On-board clients onto optimal channels
• Partner with Account Managers and Operations Command centres to identify change solutions and drive improvement plans
• Work with line and change teams to prioritize tech investments, strategic projects and process improvement initiatives that will improve client STP rates, reduce risk and/or improve service delivery
• Make risk/service decisions on behalf of clients within certain thresholds
• Attend conferences/events with key clients to learn and keep up to date on industry/build relationships

SKILLS & EXPERIENCE WE’RE LOOKING FOR – BASIC QUALIFICATIONS

• Degree in a relevant subject matter
• 5 years + industry experience
• Ideal candidate will have worked in a Client Service position previously or have worked in a trade / post trade environment and have a demonstrated service skillset

PREFFERED QUALIFICATIONS

• Client service focused mindset
• Strong understanding of multiple products across asset classes
• Front to back knowledge of trade lifecycle
• Understanding of internal systems and process flows
• Educated on leading industry initiatives, Fintech solutions and regulatory changes
• Ability to influence internal stakeholders on behalf of clients
• Lead without direct oversight - Influence line teams to prosecute their book of work to adhere to client SLE
• Strong program management skills to focus organize and lead strategic client book of work
• Strong communication skills - ability to talk to people of various levels and disciplines
• Strong team player, collaborates with others to drive optimal outcomes
• Judgement & problem solving, thinks ahead, anticipate situations. Can analyse complex issues and identify clear objective solutions
• Influential: can present sound, persuasive rationale for new ideas and support the recommendations of others
  

The Goldman Sachs Group, Inc., is an American multinational investment bank and financial services company headquartered in New York City.

Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at or .

Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility.

An Automated Employment Decision Tool (AEDT) will score your job-related skills and responses. Bias-audit & data-use details: . NYC applicants may request an alternative process or accommodation at or .

Overview

Collaboriamo con passione per raggiungere la nostra mission: garantire anche nelle zone più remote un accesso alla rete democratico e di qualità, a supporto di uno sviluppo sostenibile e inclusivo.

Fondata nel 1999, EOLO SpA è un operatore nazionale di telecomunicazioni, leader nel campo della banda ultra-larga per il mercato residenziale e delle imprese. Stiamo ampliando i nostri orizzonti, con nuove idee, nuovi progetti e l’obiettivo di essere sempre più presenti e capillari sul territorio.

Per la nostra business unit Customer Operations siamo alla ricerca di una risorsa che ricoprirà il ruolo di Technical Customer Support.

• gestione e risoluzione di problemi legati al degrado e ai disservizi della rete domestica e delle infrastrutture di telecomunicazioni;
• utilizzo di gestionali per effettuare le opportune verifiche da remoto;
• offrire supporto tecnico avanzato ai clienti, garantendo un servizio di qualità;
• collaborazione con i team interni per individuare soluzioni rapide ed efficaci ai problemi segnalati;
• assicurare una comunicazione chiara, professionale ed empatica con i clienti.

• sei in possesso di un diploma in informatica/telecomunicazioni;
• conosci il funzionamento delle reti domestiche e dei sistemi di telecomunicazioni;
• sei capace di diagnosticare e risolvere problematiche di degrado e disservizio sulle reti;
• hai esperienza pregressa nell’utilizzo di strumenti e sistemi per l’analisi tecnica delle reti;
• sei predisposto all’ascolto attivo e al problem solving con un approccio orientato al caring del cliente;
• sei una persona empatica, proattiva e collaborativa.

• un ambiente informale e collaborativo, con aree relax e spazi comuni studiati per il coworking;
• una Academy interna dove poter effettuare formazione per la tua crescita professionale e personale.

Vuoi far parte di un'azienda dove passione e innovazione ci connettono ogni giorno verso il successo? Unisciti a noi!

In EOLO crediamo che ognuno possa portare un contributo unico e di valore, per questo ci impegniamo a rispettare le pari opportunità e a visionare tutte le candidature, indipendentemente dal genere, età, nazionalità, orientamento sessuale o religioso delle persone. I dati personali raccolti verranno trattati nel rispetto del Regolamento Ue 2016/679 (GDPR).

Fondata nel 1999, EOLO SpA è un operatore nazionale di telecomunicazioni, leader nel campo della banda ultra-larga per il mercato residenziale e delle imprese.

Stiamo ampliando i nostri orizzonti, con nuove idee, nuovi progetti e l’obiettivo di essere sempre più presenti e capillari sul territorio.

Per la nostra business unitCustomer Operations siamo alla ricerca di una risorsa che ricoprirà il ruolo diTechnical Customer Support.

• gestione e risoluzione di problemi legati al degrado e ai disservizi della rete domestica e delle infrastrutture di telecomunicazioni;
  
  
• utilizzo di gestionali per effettuare le opportune verifiche da remoto;
  
  
• offrire supporto tecnico avanzato ai clienti, garantendo un servizio di qualità;
  
  
• collaborazione con i team interni per individuare soluzioni rapide ed efficaci ai problemi segnalati;
  
  
• assicurare una comunicazione chiara, professionale ed empatica con i clienti.

• sei in possesso di un diploma in informatica/telecomunicazioni;
  
  
• conosci il funzionamento delle reti domestiche e dei sistemi di telecomunicazioni;
  
  
• sei capace di diagnosticare e risolvere problematiche di degrado e disservizio sulle reti;
  
  
• hai esperienza pregressa nell’utilizzo di strumenti e sistemi per l’analisi tecnica delle reti;
  
  
• sei predisposto all’ascolto attivo e al problem solving con un approccio orientato al caring del cliente;
  
  
• sei una persona empatica, proattiva e collaborativa.
  
  
  
• un ambiente informale e collaborativo, con aree relax e spazi comuni studiati per il coworking;
  
  
• una Academy interna dove poter effettuare formazione per la tua crescita professionale e personale;

In Eolo crediamo che ognuno possa portare un contributo unico e di valore, per questo ci impegniamo a rispettare le pari opportunità e a visionare tutte le candidature, indipendentemente dal genere, età, nazionalità, orientamento sessuale o religioso delle persone. I dati personali raccolti verranno trattati nel rispetto del Regolamento Ue 2016/679 (GDPR).

EOLO ha ricevuto la certificazione Great Place To Work Certified , dopo aver ascoltato le opinioni dei propri dipendenti e analizzato le proprie politiche di gestione aziendale.

Collaboriamo con passione per raggiungere la nostra mission: garantire anche nelle zone più remote un accesso alla rete democratico e di qualità, a supporto di uno sviluppo sostenibile e inclusivo.

Fondata nel 1999, EOLO SpA è un operatore nazionale di telecomunicazioni, leader nel campo della banda ultra-larga per il mercato residenziale e delle imprese. Stiamo ampliando i nostri orizzonti, con nuove idee, nuovi progetti e l’obiettivo di essere sempre più presenti e capillari sul territorio.

Per la nostra business unit Customer Operations siamo alla ricerca di una risorsa che ricoprirà il ruolo di Technical Customer Support.

• gestione e risoluzione di problemi legati al degrado e ai disservizi della rete domestica e delle infrastrutture di telecomunicazioni;
• utilizzo di gestionali per effettuare le opportune verifiche da remoto;
• offrire supporto tecnico avanzato ai clienti, garantendo un servizio di qualità;
• collaborazione con i team interni per individuare soluzioni rapide ed efficaci ai problemi segnalati;
• assicurare una comunicazione chiara, professionale ed empatica con i clienti.

• sei in possesso di un diploma in informatica/telecomunicazioni;
• conosci il funzionamento delle reti domestiche e dei sistemi di telecomunicazioni;
• sei capace di diagnosticare e risolvere problematiche di degrado e disservizio sulle reti;
• hai esperienza pregressa nell’utilizzo di strumenti e sistemi per l’analisi tecnica delle reti;
• sei predisposto all’ascolto attivo e al problem solving con un approccio orientato al caring del cliente;
• sei una persona empatica, proattiva e collaborativa.

• un ambiente informale e collaborativo, con aree relax e spazi comuni studiati per il coworking;
• una Academy interna dove poter effettuare formazione per la tua crescita professionale e personale.

Vuoi far parte di un'azienda dove passione e innovazione ci connettono ogni giorno verso il successo? Unisciti a noi!

In EOLO crediamo che ognuno possa portare un contributo unico e di valore, per questo ci impegniamo a rispettare le pari opportunità e a visionare tutte le candidature, indipendentemente dal genere, età, nazionalità, orientamento sessuale o religioso delle persone. I dati personali raccolti verranno trattati nel rispetto del Regolamento Ue 2016/679 (GDPR).

Fondata nel 1999, EOLO SpA è un operatore nazionale di telecomunicazioni, leader nel campo della banda ultra-larga per il mercato residenziale e delle imprese.

Stiamo ampliando i nostri orizzonti, con nuove idee, nuovi progetti e l’obiettivo di essere sempre più presenti e capillari sul territorio.

Per la nostra business unitCustomer Operations siamo alla ricerca di una risorsa che ricoprirà il ruolo diTechnical Customer Support.

• gestione e risoluzione di problemi legati al degrado e ai disservizi della rete domestica e delle infrastrutture di telecomunicazioni;
  
  
• utilizzo di gestionali per effettuare le opportune verifiche da remoto;
  
  
• offrire supporto tecnico avanzato ai clienti, garantendo un servizio di qualità;
  
  
• collaborazione con i team interni per individuare soluzioni rapide ed efficaci ai problemi segnalati;
  
  
• assicurare una comunicazione chiara, professionale ed empatica con i clienti.

• sei in possesso di un diploma in informatica/telecomunicazioni;
  
  
• conosci il funzionamento delle reti domestiche e dei sistemi di telecomunicazioni;
  
  
• sei capace di diagnosticare e risolvere problematiche di degrado e disservizio sulle reti;
  
  
• hai esperienza pregressa nell’utilizzo di strumenti e sistemi per l’analisi tecnica delle reti;
  
  
• sei predisposto all’ascolto attivo e al problem solving con un approccio orientato al caring del cliente;
  
  
• sei una persona empatica, proattiva e collaborativa.
  
  
  
• un ambiente informale e collaborativo, con aree relax e spazi comuni studiati per il coworking;
  
  
• una Academy interna dove poter effettuare formazione per la tua crescita professionale e personale;

In Eolo crediamo che ognuno possa portare un contributo unico e di valore, per questo ci impegniamo a rispettare le pari opportunità e a visionare tutte le candidature, indipendentemente dal genere, età, nazionalità, orientamento sessuale o religioso delle persone. I dati personali raccolti verranno trattati nel rispetto del Regolamento Ue 2016/679 (GDPR).

EOLO ha ricevuto la certificazione Great Place To Work Certified , dopo aver ascoltato le opinioni dei propri dipendenti e analizzato le proprie politiche di gestione aziendale.

Client Services and Support Analyst – EMS Operational Client Support

Overview

Key accountabilities

• Act as the central point of contact of an allocated group of clients on operational matters and ensure an efficient incident management process and escalate issues in an accurate and timely manner
• Provide client support and follow up all questions or issues until resolution, regularly inform the client of progresses notably when in depth analysis is needed
• Ensure compliance with Service Level Agreements and strengthen the quality framework to meet quantitative and qualitative objectives
• Drives continuous improvement of process and practices, assess and select improvement opportunities that provide long-term value and minimize operational risks
• Contribute to operation enhancement projects, review of specifications and creation of terms of reference on coming products and initiatives, support to clients for the developments and tests, execution of conformance tests with the clients

Qualifications

• Strong financial background and a good knowledge / understanding of the various activities of Euronext direct & indirect client base.
• Prior relevant Client Services experience
• High standards of service delivery to clients and ability to create strong relationships
• Strong analytical and organization skills and problem-solving attitude
• Experienced with project management and ability to monitor
• Strong verbal communication skills both internally and externally

W e are proud to be an equal opportunity employer. We do not discriminate against individuals on the basis of race, gender, age, citizenship, religion, sexual orientation, gender identity or expression, disability, or any other legally protected factor. We value the unique talents of all our people, who come from diverse backgrounds with different personal experiences and points of view and we are committed to providing an environment of mutual respect.

This job description is only describing the main activities within a certain role and is not exhaustive. It does not prevent to add more tasks, projects.

With over 140 years of Swiss engineering heritage, Sécheron Hasler Group is a global leader in high-power electrical and electronic equipment. Our solutions power railways, renewable energy, DC and AC networks, and industrial systems worldwide trusted for their precision, reliability, and innovation.

Safety meets innovation in our Electrical Safety Solutions unit. From high-speed circuit breakers to voltage limiters, we engineer the components that protect critical infrastructure. Be part of a team where your work safeguards lives and powers progress. For the expansion of our team, we are seeking to hire inMilan a dynamic and motivatedTechnical Customer Support Engineer .

• Technical support to clients in France and Italy.
• Project technical documentation, standard conformity verification.
• Study of customer specification and product selection/configuration.
• After sales and quality support.
• Technical interface between the customers and the Geneva head office.

• Minimum 3 years successful experience as technical customer support in the field of railway or power electrical.
• Experience in RAMS is a plus.
• Fluent in English, French and Italian.
• Other language is a plus.
• Capability to create strong relationship with clients
• Technical reports & documentation writing
• Ready to travel frequently (1x/month) in France and Italy, plus 4x/year to headquarter in Geneva.

We fosterflat hierarchiesanddirect communication, enabling quick decisions and strong collaboration across all levels. You’ll be trusted with real responsibility and encouraged to take initiative, with plenty of opportunities to grow both personally and professionally.

Overview

With over 140 years of Swiss engineering heritage, Sécheron Hasler Group is a global leader in high-power electrical and electronic equipment. Our solutions power railways, renewable energy, DC and AC networks, and industrial systems worldwide trusted for their precision, reliability, and innovation. Safety meets innovation in our Electrical Safety Solutions unit. From high-speed circuit breakers to voltage limiters, we engineer the components that protect critical infrastructure. Be part of a team where your work safeguards lives and powers progress. For the expansion of our team, we are seeking to hire in Milan a dynamic and motivated Technical Customer Support Engineer.

• Technical support to clients in France and Italy.
• Prepare project technical documentation and verify standard conformity.
• Study customer specifications and assist in product selection and configuration.
• Provide after-sales and quality support.
• Act as the technical interface between customers and the Geneva head office.

• Minimum 3 years of successful experience as technical customer support in the field of railway or power electrical.
• RAMS experience is a plus.
• Fluent in English, French and Italian.
• Other languages are a plus.
• Capability to build strong relationships with clients.
• Technical reports and documentation writing.
• Ready to travel frequently (1x per month) in France and Italy, plus 4x per year to the headquarter in Geneva.

We foster flat hierarchies and direct communication, enabling quick decisions and strong collaboration across all levels. You’ll be trusted with real responsibility and encouraged to take initiative, with plenty of opportunities to grow both personally and professionally.

Location: Milan • Employment type: Full-time • Seniority level: Mid-Senior level • Industries: Appliances, Electrical, and Electronics Manufacturing