338 Posti di lavoro per Customer Success Manager in Italia
Customer Success Manager
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Customer Success Manager
Fluent in Spanish and English, Italian and/or Portuguese are nice to have.
Remote – must be based in either Switzerland or Italy
€71,000
Due to an expanding product portfolio and global presence, a growing Network Security firm is hiring for a Customer Success Manager to engage and build meaningful relationships with Critical Accounts driving a high level of customer satisfaction, successful product use, and customer retention. You will serve as the primary point of contact for key customers, understand customer success criteria, drive adoption & value realization, address questions, resolve issues and grow into a trusted customer advocate.
Key responsibilities will include:
- Developing and managing customer portfolio.
- Owning and driving the customer lifecycle – protect, nurture and deliver exceptional service to all customers.
- Driving revenue growth by demonstrating successful achievement of customer guided value measures
- Minimizing customer churn through customer success plans and customer lifecycle management.
- Resolving customer requests and concerns ensuring improvements to customer experience.
- Improving customer experience through data and trend analysis, ensuring relevant reporting to influence communication and engagement strategies with the customer and internally.
- Working across departments ensuring proper customer visibility and outcomes are met.
- Aiding in product design and product development through customer feedback.
- Assisting in creating training courses and educational materials for other members of the department.
The ideal candidate should have a proven track record in a customer success position supporting a technical product, experience onboarding customers and driving adoption. As well as strong experience conducting product demos and training, creating/maintaining account notes, developing and executing get-well plans and customer success playbooks.
Customer Success Manager
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Customer Success Manager
Fluent in Spanish and English, Italian and/or Portuguese are nice to have.
Remote – must be based in either Switzerland or Italy
€71,000
Due to an expanding product portfolio and global presence, a growing Network Security firm is hiring for a Customer Success Manager to engage and build meaningful relationships with Critical Accounts driving a high level of customer satisfaction, successful product use, and customer retention. You will serve as the primary point of contact for key customers, understand customer success criteria, drive adoption & value realization, address questions, resolve issues and grow into a trusted customer advocate.
Key responsibilities will include:
- Developing and managing customer portfolio.
- Owning and driving the customer lifecycle – protect, nurture and deliver exceptional service to all customers.
- Driving revenue growth by demonstrating successful achievement of customer guided value measures
- Minimizing customer churn through customer success plans and customer lifecycle management.
- Resolving customer requests and concerns ensuring improvements to customer experience.
- Improving customer experience through data and trend analysis, ensuring relevant reporting to influence communication and engagement strategies with the customer and internally.
- Working across departments ensuring proper customer visibility and outcomes are met.
- Aiding in product design and product development through customer feedback.
- Assisting in creating training courses and educational materials for other members of the department.
The ideal candidate should have a proven track record in a customer success position supporting a technical product, experience onboarding customers and driving adoption. As well as strong experience conducting product demos and training, creating/maintaining account notes, developing and executing get-well plans and customer success playbooks.
Customer Success Manager
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Soldo is the proactive spend management solution that frees progressive businesses to accomplish more. Over 25,000 organisations across 31 countries use Soldo to end slow, messy, and inefficient spending, bringing financial agility and control over every expense.
Soldo frees finance with a uniquely proactive approach to managing decentralised spending. By combining a powerful spend management platform, user-friendly app, and versatile payment methods, Soldo automates expense admin to eliminates the inefficiency in managing business spending.
By proactively managing decentralised spend, organisations empower employees to spend when and where it's needed, keeping productivity high while avoiding month-end surprises.
Founded in 2015 by Italian digital innovator Carlo Gualandri, Soldo is headquartered in London, with offices in Dublin, Milan, and Rome.
We’re looking for people with big ambitions, cool heads, sharp minds, and warm hearts. Come and join us, as we grow together
What's in it for you
- Uncapped Commission
- Private healthcare coverage for you and your family
- Lunch Vouchers
- Genuine career development opportunities (we love to see you succeed) - including your own annual €500 career development budget
- Access to training and development - including a mentoring programme, workshops and the opportunity to progress onto our leadership programme
- Flexible working options including working from home or our Milan or Rome offices + 60 days’ work anywhere
- Statutory Leave entitlements plus extra days off on Christmas Eve, New Year's Eve and your Birthday
- Your own personal company Soldo card
- Employee Assistance Programme
- CAF Annual Fiscal & Financial Support
The role
We are seeking a Senior Customer Success Manager (CSM) who will be responsible for managing a portfolio of primarily enterprise customers, ensuring they achieve maximum value from Soldo. As a CSM, you will be a strategic advisor, a trusted partner, and a proactive commercial driver—helping customers optimise their spend management processes while achieving their financial goals.
You will report to the Customer Success Team Lead, playing a pivotal role in driving customer retention, expansion, and adoption. You will own revenue targets related to customer expansion and work closely with Pre-Sales, Onboarding, and Professional Services teams to ensure a seamless customer journey.
This is an excellent opportunity for a driven CSM who thrives in a fast-paced, customer-centric SaaS environment.
We're looking for someone who must have:
- Proven experience as a Customer Success Manager in a B2B SaaS environment.
- Strong track record of achieving or exceeding expansion and retention targets, with direct ownership of customer revenue metrics.
- Experience managing a portfolio of enterprise customers.
- Consultative approach to identifying pain points in the customer’s processes and positioning adoption and expansion opportunities.
- Skilled at articulating complex value propositions, translating product capabilities into measurable customer outcomes.
- Proficient at navigating complex customer organisations, identifying champions, and driving pervasiveness of the Soldo platform.
- Excellent relationship-building skills, with confidence engaging senior stakeholders (e.g., CFOs, Finance Directors).
- Strong presentation and communication skills—able to lead strategic customer reviews and deliver compelling value propositions.
- Experience with structured success methodologies (e.g., CBRs, Success Plans) and sales methodologies (e.g., Challenger Sale, MEDDPICC).
- Comfortable collaborating with cross-functional teams, including Pre-Sales, Onboarding, Professional Services, Product Development, and Marketing.
- Proficient in using CRM tools (e.g., Salesforce) to manage accounts, track opportunities, and maintain forecast accuracy.
- Positive, proactive, and customer-obsessed, with a strong sense of ownership and accountability.
Customer Success Manager
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Associate Customer Success Manager
Location: Remote – Based in Switzerland or Italy
Salary: €71,400 + Bonus + Excellent Benefits Package
Languages: Fluency in English and Spanish required
Our client is a rapidly growing technology company operating in the cybersecurity and industrial technology sector. Their intelligent platform helps protect complex Operational Technology (OT) and Internet of Things (IoT) environments used by global enterprises and public-sector organisations.
Working with clients across energy, manufacturing, transportation, and critical infrastructure, they help safeguard essential systems through advanced monitoring, analytics, and automation technologies.
As part of continued international expansion, the company is hiring an Associate Customer Success Manager to strengthen relationships with key enterprise customers, drive adoption of its solutions, and ensure measurable business value.
This is an exceptional opportunity to join a forward-thinking organisation during a major growth phase, contributing directly to the
protection and resilience of global digital operations.
Role & Responsibilities
As a Customer Success Manager, you'll serve as the primary contact for a portfolio of enterprise clients – ensuring they achieve maximum value from the company's technology solutions and remain long-term advocates.
Key responsibilities include:
- Managing a portfolio of high-value accounts, ensuring satisfaction and retention
- Leading customers through the lifecycle – from onboarding to renewal
- Building tailored Customer Success Plans that align to client goals
- Driving adoption, engagement, and revenue growth through proactive communication
- Identifying risks and implementing effective mitigation strategies
- Responding to customer queries and escalations with professionalism and urgency
- Using data insights and trend analysis to improve engagement and reporting
- Collaborating with internal Product, Sales, and Engineering teams
- Gathering and sharing customer feedback to inform product development
- Contributing to internal enablement and external training materials
- Delivering both technical briefings and executive-level presentations
Key Requirements
We're seeking a confident, customer-focused professional with strong technical understanding and the ability to engage both business and technical stakeholders.
Essential Skills and Experience:
- Fluency in English and Spanish (written and spoken)
- Experience in Customer Success, Technical Account Management (TAM), or Solutions Engineering (SE)
- Demonstrated success in onboarding, retaining, and growing enterprise accounts
- Proven track record driving customer adoption, usage, and value realisation
- Good understanding of IT or network security (experience in OT or industrial cybersecurity advantageous)
- Comfortable delivering product demos, reports, and training sessions
- Strong organisational skills and attention to detail in managing customer records and interactions
- Skilled in building success playbooks, renewal strategies, and customer recovery plans
- Ability to engage confidently with stakeholders from technical teams to C-level executives
- Excellent communication, interpersonal, and presentation skills
- Self-motivated and capable of managing multiple priorities independently
Desirable Skills:
- Fluency in Italian and/or Portuguese
- Experience in process improvement or scaling Customer Success operations
- Passion for customer advocacy, education, and continuous improvement
Customer Success Manager - Spanish / English speaker
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Customer Success Manager (English & Spanish speaking)
Location: Milan, Italy (Remote / Hybrid Options)
Industry: Cybersecurity / SaaS
Language Requirement: Fluency in English & Spanish required (Italian or Portuguese a plus)
Our client — a global cybersecurity innovator — is expanding rapidly and looking for a passionate Customer Success Manager to join their international team.
In this role, you’ll be the trusted advisor for key enterprise accounts, ensuring customers achieve measurable success, see ongoing value from the product, and remain long-term advocates. You’ll work cross-functionally with sales, product, and technical teams to drive adoption, satisfaction, and retention.
If you’re proactive, people-oriented, and thrive in fast-moving environments, this is an opportunity to grow your career with a company shaping the future of cybersecurity.
What You’ll Do
- Build and manage a portfolio of key customer accounts
- Own the customer lifecycle — from onboarding to renewal — ensuring a seamless, value-driven experience.
- Drive customer adoption and retention , delivering measurable business outcomes.
- Create and execute customer success plans to minimize churn and boost satisfaction.
- Serve as a trusted advisor and key point of contact for all post-sales relationships.
- Analyze customer data and trends to improve engagement, communication, and product use.
- Partner with internal teams to ensure customer feedback drives product development .
- Deliver product demos, training sessions, and quarterly business reviews.
- Champion the customer voice across the organization — be their advocate and ally.
⭐ What You’ll Bring
- 1–2 years of experience in Customer Success, Technical Account Management, or Customer Support , ideally within a SaaS or cybersecurity environment.
- Fluency in English and Spanish (written and spoken).
- Ability to onboard, retain, and grow customer accounts.
- Strong technical aptitude — confident presenting solutions, conducting demos, and troubleshooting basic issues.
- Excellent organizational and communication skills, with experience maintaining accurate account notes and success plans.
- Customer-centric mindset with a proactive, problem-solving approach.
- Team player who collaborates effectively across sales, support, and product functions.
- Self-driven, accountable, and adaptable in a fast-changing environment.
Customer Success Manager (m/f/d) - Controls Europe/ Responsable Réussite Clients H/F/Non binaire
Inserito 27 giorni fa
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The Customer Success Manager (m/f/d) will be responsible for managing and developing strong relationships with our existing contractual
customers, while generating controls aftermarket services growth in the existing contractual customer base. The Customer Success Manager (m/f/d)
will be primary point of contact ensuring that our products and services are providing value in those customers achieving their business goals,
while driving growth in the contractual base with our existing and next generation of Controls Lifecare Service (CLS) service agreements.
Descriptif/Résumé du poste
Le/La Responsable Réussite clients sera chargé(e) de gérer et de développer des relations solides avec nos clients contractuels existants, tout en générant une croissance des services après-vente pour le segment Controls au sein de la base client contractuelle existante. Le/La titulaire du poste sera le/la principal(e) interlocuteur/trice pour s'assurer que nos produits et services apportent la valeur attendue aux clients en atteignant les objectifs commerciaux définis, tout en stimulant la croissance de la base contractuelle grâce à nos accords de service Controls Lifecare Service (CLS) existants et de nouvelle génération.
**Job Description**
**Roles and Responsibilities**
+ Drive overall post-sales relationship with assigned contracts, including training, professional services, technical support, renewals, expansion, and advocacy.
+ Own and manage contract setup, delivery, and financials (Revenue & CM).
+ Develop specialized knowledge in the discipline, serving as a best practice/quality resource and contributing to strategy and policy development.
+ Build and maintain proactive long-term relationships with customers, focusing on customer success metrics like renewal rate and NPS.
+ Execute a comprehensive engagement and communications strategy to maintain high customer satisfaction and gather constant feedback.
+ Act as the first point of contact for all contract and customer-related issues.
+ Develop and maintain technical knowledge to educate customers on the value of products and services, driving CLS upsell opportunities.
+ Own and achieve orders operational plans, commercial strategy (Inquiry to Order - order close), and proposal development for aftermarket services.
+ Provide continuous insight and relay the voice of the customer to internal teams, including Sales, Product Line, Technical Support, and Engineering.
+ Collect all customer site data, go for site health checks and revert back to customers with recommendations for a better siteoperations.
**Required Qualifications**
+ Master's degree from an accredited university or college (or a high school diploma / GED) with significant experience in industrial controls/ Mechanical or equivalent experiense.
+ Proven experience with GE Controls Products, Mark VIe control system in commercial, services, engineering and/or project management.
+ **50% travel required and must live within Europe.**
+ Fluent English.
**Desired Characteristics**
+ Significant experience with GE control product systems (Mark VI/Mark Vie/.) in commercial, services, engineering, and/or project management.
+ Proven experience in the OT Cyber Security industry, in Mark VIe field engineering or OTR engineering.
+ High proficiency with computer tools (MS Office suite).
+ Strong oral and written communication skills.
+ Strong interpersonal and leadership skills.
+ Demonstrated ability to analyze and resolve problems.
+ Demonstrated ability to lead programs/projects.
+ Ability to document, plan, market, and execute programs.
For Austria: The minimum annual salary for this full-time position is 87.700 gross - with the willingness to pay more depending on qualifications and professional experience.
**Rôles et responsabilités**
+ Superviser la relation après-vente globale pour les contrats attribués, y compris la formation, les services professionnels, le support technique, les renouvellements, les extensions et la défense des intérêts
+ Diriger et gérer la configuration des contrats, la livraison et les aspects financiers (chiffre d'affaires et marge sur coûts variables)
+ Développer des connaissances spécialisées dans la discipline, agir en tant qu'expert(e) pour les bonnes pratiques et la qualité, et contribuer au développement de la stratégie et des politiques
+ Établir et maintenir des relations proactives à long terme avec les clients, en se concentrant sur les indicateurs de réussite client tels que le taux de renouvellement et la satisfaction des clients (NPS)
+ Mettre en œuvre une stratégie globale d'engagement et de communication pour maintenir un niveau élevé de satisfaction des clients et recueillir des commentaires de manière continue
+ Agir en tant que premier point de contact pour toutes les questions relatives aux contrats et aux clients
+ Développer et maintenir les connaissances techniques nécessaires pour informer les clients sur la valeur des produits et des services, en stimulant les opportunités de vente incitative pour CLS
+ Diriger et mettre en place les plans opérationnels pour les commandes, la stratégie commerciale ITO (Inquiry to Order (Demande d'informations - Commande)) et le développement de propositions pour les services après-vente
+ Fournir des informations continues et représenter la voix du client auprès des équipes internes (Ventes, Gamme de produits, Support technique et Ingénierie)
+ Collecter toutes les données du site client, effectuer des vérifications d'état de fonctionnement du site et revenir vers les clients avec des recommandations d'amélioration
**Qualifications requises**
+ BAC+5 dans une université ou un établissement d'enseignement supérieur agréé(e) (ou baccalauréat/diplôme d'études secondaires) avec une expérience significative dans le domaine des systèmes de contrôle industriels/de la mécanique ou expérience équivalente
+ Expérience avérée des produits GE Controls et du contrôleur Mark VIe, dans les domaines des opérations commerciales, des services, de l'ingénierie et/ou de la gestion de projets
+ **Mobilité : déplacements à prévoir 50 % du temps ; nécessité de résider en Europe**
+ Anglais courant
**Qualifications souhaitées**
+ Expérience significative des produits GE Controls (Mark VI/Mark Vie/.) dans les domaines des opérations commerciales, des services, de l'ingénierie et/ou de la gestion de projets
+ Expérience avérée dans le secteur de la cybersécurité pour les technologies opérationnelles, dans le domaine de la maintenance sur site des contrôleurs Mark VIe, ou en ingénierie OTR
+ Excellente maîtrise des outils informatiques (suite MS Office)
+ Excellentes compétences de communication, tant à l'oral qu'à l'écrit
+ Excellentes qualités relationnelles et compétences d'encadrement
+ Capacité avérée à analyser et à résoudre les problèmes
+ Capacité avérée à diriger des programmes/projets
+ Capacité à documenter, planifier, promouvoir et exécuter des programmes
**Pour l'Autriche :** Le salaire annuel minimum pour ce poste à temps plein est de 87 700 bruts. Le salaire peut être supérieur si les qualifications et l'expérience professionnelle du candidat le justifient.
**Additional Information**
**Relocation Assistance Provided:** No
#LI-Remote - This is a remote position
GE Vernova is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
Customer Support
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Chi Siamo
Immobiliare.it Mutui è l'app N.1 dei mutui. Aiutiamo gratuitamente chi ha in mente l'acquisto di una casa a trovare il mutuo ideale. È stata lanciata nel 2024, preceduta da Mutuiamo nel 2019.
La nostra mission è quella di eliminare l'ostacolo del mutuo per trasformarlo in uno strumento per chi vuole comprare casa.
Per farlo, abbiamo creato un ecosistema basato su 3 pilastri:
Innovazione tecnologica, per un’esperienza semplice e trasparente
Esperti mutuo in-house, per guidare gli utenti passo dopo passo
Banche leader come key partners, per garantire le migliori soluzioni disponibili
Per questo motivo stiamo cercando un Customer Support da inserire nel nostro Advisory Team.
Quali saranno le tue responsabilità?
- Gestire le chiamate inbound dei clienti al fine di comprenderne le esigenze e fornire soluzioni personalizzate.
- Fornire assistenza ai clienti via email e chat, garantendo la gestione tempestiva ed efficace delle richieste e problematiche.
- Mantenere un alto livello di soddisfazione dei clienti attraverso un servizio di qualità.
- Collaborare con il team per ottimizzare i processi e migliorare costantemente il servizio offerto.
Sei la persona giusta se:
- Hai una laurea triennale
- Hai esperienza di almeno un anno nel ruolo di Customer Support o in una posizione simile
- Dicono di te che hai ottime capacità relazionali, di ascolto e un’attitudine positiva nella gestione dei clienti.
- Hai un forte orientamento al cliente e ottime capacità di risolvere problemi in modo rapido ed efficiente
Perché dovresti unirti a noi?
- Contratto di inserimento a tempo determinato di 6 mesi (CCNL Commercio - 5° livello - RAL 22.798€)
- Rinnovo contrattuale per ulteriori 6 mesi in base alla performance o trasformazione a tempo indeterminato
- Ticket Restaurant da 8€ per ogni giorno in presenza
- Smart Working pensato per il tuo equilibrio: dopo i primi 6 mesi avrai 1 giorno a settimana di lavoro da remoto, che diventeranno 2 giorni con la conferma a tempo indeterminato. Un modo concreto per supportare la tua crescita professionale senza rinunciare al tuo benessere personale.
- Abbonamento Wellhub per il benessere e lo sport
- Accesso alla Immobiliare.it Mutui Academy
- Ambiente giovane e meritocratico, con opportunità di crescita e avanzamento
- Uffici moderni in centro a Roma (Piazza Indipendenza), dove avrai sempre a disposizione frutta e caffè, perché crediamo che anche le piccole attenzioni contribuiscano al benessere quotidiano.
Pronto a fare la differenza? Candidati ora e diventa parte della rivoluzione dei mutui!
Il presente annuncio è rivolto ad entrambi i sessi, ai sensi delle leggi 903/77 e 125/91, e a persone di tutte le età e tutte le nazionalità, ai sensi dei decreti legislativi 215/03 e 216/03.
Sii il primo a saperlo
Informazioni sulle ultime novità Customer success manager Posti di lavoro;/Posti Vacanti nella Italia !
CUSTOMER SUPPORT
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ADHR GROUP – Divisione Permanent FVG – seleziona per azienda metalmeccanica, realtà italiana con clienti quasi esclusivamente esteri,
un/a CUSTOMER SUPPORT.
All’interno della struttura commerciale interna, con un focus su mercato asiatico e nord-americano, l’azienda ricerca una figura che sia chiamata a gestire il rapporto con i clienti esistenti e nuovi, al fine di fidelizzazione e garanzia di un elevato grado di soddisfazione.
L’incaricato/a si vedrà affidate le attività espresse di seguito.
- Interazione quotidiana con i clienti per comprendere le esigenze attuali e nuove
- Supporto quotidiano al cliente nella risoluzione di eventuali problematiche
- Gestione degli ordini dei clienti fino alla quotazione
- Gestione e sviluppo delle vendite import ed export e trasporti
- Registrazione e feedback ai clienti
- Attività di controllo e sollecito pagamenti
- Supporto gestione eventuali reclami da parte dei clienti
Requisiti:
- Diploma/Laurea ad indirizzo linguistico
- Ideale precedente esperienza in ruolo analogo e in aziende B2B
- Ottima conoscenza lingua inglese, preferibilmente anche francese e tedesca
- Buona conoscenza dei sistemi informatici
Ottima capacità relazione e di negoziazione, collaborazione e team working ne completano il profilo ideale.
Cosa offriamo:
- Luogo di lavoro: Codroipo (UD)
- Il package retributivo sarà commisurato all'esperienza.
- Ambiente di lavoro dinamico e innovativo, ricco di sfide e progetti strategici.
- Opportunità di crescita professionale e sviluppo di competenze specialistiche.
- Collaborazione in un team altamente qualificato e motivato, capace di valorizzare idee e punti di forza di ciascuno.
Le ricerche sono rivolte a candidati dell’uno e dell’altro sesso ai sensi delle L.903/77 e L.125/91. I candidati sono invitati a leggere l’informativa privacy sul sito di Adhr Group ai sensi dell’art. 13 del Regolamento (UE) 2016/679 sulla protezione dei dati (GDPR). ADHR GROUP – Agenzia per il lavoro S.p.a. Iscr. Albo Agenzie per il Lavoro Sez. I – Aut. Min. prot.n.13/I/
Customer Support
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Customer Support Specialist
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MISSION AND TASKS
Il nostro Specialista After Sales è il principale contatto con i nostri clienti per quanto riguarda l'assistenza tecnica e la risoluzione dei problemi. Le sue missioni includono comprendere ed analizzare i bisogni e le richieste dei nostri clienti, fornire loro informazioni sugli utilizzo e funzionamento dei nostri prodotti, nonché rispondere alle loro domande.
COMPETENZE RICHIESTE
- § Capacità di ascolto attivo e comprensione dei bisogni dei clienti;
- § Buona conoscenza dei nostri prodotti e servizi;
- § Abilità di comunicazione efficace e di risoluzione dei conflitti;
- § Capacità di lavorare in equipe e collaborare con altri dipendenti.
POTENZIALI DI SVILUPPO
Per questo ruolo, offriamo la possibilità di sviluppare competenze nella gestione del customer service, nella comunicazione efficace e nella risoluzione dei conflitti. Svilupperai anche una buona conoscenza dei nostri prodotti e servizi, che ti aiuteranno a fornire ai nostri clienti soluzioni personalizzate.