2 788 Posti di lavoro per Four Seasons in Italia

Hosco

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.   

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

About the role

At Four Seasons Hotel Firenze we are looking for a Shift Engineer, who diagnoses, provides service and repairs to hotel equipment and responds to inquiries and problems in an efficient, courteous and professional manner to achieve maximum customer satisfaction while complying with all Four Seasons' policies. 

What you will do

• Implement and handle preventative maintenance of all equipment and update appropriate logs.  

• Diagnose and handle all repairs of equipment including motors, starters, breakers, chillers and associated equipment throughout the entire building. 

• Respond to guest calls regarding maintenance of rooms and equipment in rooms or public area in a timely manne

• Be familiar with all emergencies procedures and respond to all emergency conditions such as fires, power failures, etc. 

• Clean all stations in Engineering, grease traps, plumbing stoppages and maintain an organized department and hotel. 

• Install or relocate any additional equipment or existing equipment when necessary. 

• Assist with energy conservation programs in the hotel. 

• Install electrical and mechanical systems for renovations, outlet additions and associated equipment and provide electrical set ups for exhibits including maintenance of those set-ups. 

•  Where required assist with training to all department staff to ensure efficient operation, proper maintenance and repair to equipment. 

What you bring

• High school education or equivalent experience.

• Must have a minimum of one year experience in a similar position.  

• Must possess excellent personal presentation and interpersonal skills, an outgoing personality and a can-do approach to any request. 

• Requires a working technical knowledge of general building maintenance and basic ability to operate computer equipment. 

• Reading, writing and oral proficiency in the Italian language. Proficiency in English is a plus. 

• Travel required: None.

What YOU can expect:

Four Seasons Hotels and Resorts can offer what many hospitality professionals dream of: the opportunity to build a life-long career with global potential and a real sense of pride in work well done.  We look for talent who share the Golden Rule ? people who, by nature, believe in treating others as we would have them treat us. 

The benefits offered by Four Seasons Hotel Firenze include:

• Free work clothes with dry cleaning available

• Quality meals at our Employee restaurant

• Employee discounts in our Four Seasons outlets and other suppliers in town

• Access to the Wellbeing hotel program

• Excellent Training and Career Development opportunities

• Opportunities to build a successful career with global potential

Schedule & Hours:

This position is based at the Four Seasons Hotel Firenze and the contract is full time.

You must possess the legal right to work in Italy at the time of application

Settore: Hotel/Turismo

Ruolo: Facility management/Manutenzione/Pulizie

Hosco

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

An urban retreat steeped in historic beauty. Stroll the city's biggest private garden ? a tranquil haven of statues, fountains and centuries-old trees ? or retire to your suite where frescoes line the walls amid original architectural features. Our historic Hotel, with its Michelin-starred Italian restaurant and a locally inspired Spa where you can spend afternoons in pure indulgence, is just steps away from the cultural heart of Florence.

About The Role

At Four Seasons Firenze we are looking for a passionate and strategic Director of Sales to monitor and motivate the department activities and team to ensure that all salespersons' quotas are met, sales activities, individual accounts and group bookings are focused and coordinated with transient demand to yield the maximum revenue per available room, to maximize sales in all hotel revenue areas. The position has overall responsibility for achieving revenue goals, KPIs, guest and employee satisfaction and the financial performance of the department.

What You Will Do

• Hire, retain and develop diverse, high-caliber talent that makes a strong positive impact on the organization, and creates and sustains a work environment that embraces the brand's culture, ensures fair and equitable treatment and associate satisfaction to enable business success.
• Develop and implement strategies to exceed financial results and drive market share, customer satisfaction, employee loyalty, owner loyalty, and brand strength for the hotel.
• Develop and implement a sales strategy to effectively manage all the different sales channels and segmentation. Ensure the development of strategic account plans for the demand generators in the market. Deploy sales team against appropriate market segments and constantly monitor performance.
• Assist in the development of the annual marketing plan, ensure projects are executed for all market areas as stated in the hotel marketing plan with emphasis on increasing sales and profitability, review market analysis and determine client needs, occupancy potential, rates desired, etc.
• Supervise the installation of sales and marketing procedures and ensure the hotel is in compliance with all company Minimum Operating Standards.
• Proactively position and market the property to remain a market leader and strengthen Four Seasons brand image. Develop and execute a marketing strategy to drive revenue and meet property objectives.
• Act as the customer expert and customer advocate at the hotel. Ensure sales and marketing information provided to the operations departments is timely, accurate and enables property to meet or exceed guest expectations, create customer loyalty and grow market share.
• Identify changing market conditions and introduce appropriate changes in sales and marketing strategy to meet or exceed customer expectations and results.
• Know the business, the competition, the clients and customer trends. Represent the customer needs to the rest of the hotel, and constantly identify and communicate potential new revenue opportunities to the hotel executive team influencing the development of plans to tap those opportunities.
• Proactively develop and maintain effective relationships with internal and external key stakeholder groups.
• Create and execute account plans for assigned markets and territories in the Leisure Segment to ensure maximum revenue and budgeted targets are achieved.
• Conduct sales calls, prospecting calls, site inspections, and entertainment.
• Effectively manage communication with Four Seasons Sales Offices maintaining regular dialogue and providing Sales & Marketing updates.
• Lead on-property sales functions and leverages above property sales resources to deliver results.
• Accomplish desired results by setting priorities and effectively managing through people and processes, using reliable tools, and leveraging resources and other parts of the organization.
• Assign clear goals to team members to assure success and accountability for results. Encourage sales team to set and exceed challenging objectives.
• Maintain strict confidentiality and ensure work is of the highest level.
• Be responsible for all aspects of systems, administration, database and facilities of on-site sales activities including procedures and processes specific to the daily operation of the sales team. Responsible for overseeing the contract document, escrow, loan servicing and reporting processes for new sales, buybacks, repurchases and re-sales.
• The Director of Sales will also manage specific markets and segmentations.
  
  

• Education: Academic education or equivalent experience.
• Experience: Must have minimum 3 year experience in the same position. Proven sales track record is a plus.
• Must possess strong decision making, selling, negotiation and interpersonal skills.
• Ability to organize, delegate and work under pressure are requirements for this post. Coach and development skills are also expected.
• Must maintain a professional appearance and conduct personal behavior in a mature professional business manner when representing the hotel or company.
• Advanced computer skills and knowledge including but not limited to Excel, Word, PowerPoint and Internet.
• Reading, writing and oral proficiency in the Italian and English language. Other languages such as French and/or Arabic are a plus.
• Travel required: in case of sales trips, conferences, training and special events.
  
  

• Competitive compensation
• Comprehensive benefits package
• Quality meals at our employee restaurant
• Free Uniform or work clothes with dry cleaning available
• Employee discounts in our Four Seasons outlets and other suppliers in town
• Access to the Wellbeing hotel program
• Employee Experience initiatives: from annual themed employee party to many ESG events throughout the year
• Excellent Training and Career Development opportunities
• Opportunities to build a successful career with global potential.
  
  

Hosco

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

An urban retreat steeped in historic beauty. Stroll the city's biggest private garden ? a tranquil haven of statues, fountains and centuries-old trees ? or retire to your suite where frescoes line the walls amid original architectural features. Our historic Hotel, with its Michelin-starred Italian restaurant and a locally inspired Spa where you can spend afternoons in pure indulgence, is just steps away from the cultural heart of Florence.

About The Role

At Four Seasons Firenze we are looking for a passionate and strategic Director of Sales to monitor and motivate the department activities and team to ensure that all salespersons' quotas are met, sales activities, individual accounts and group bookings are focused and coordinated with transient demand to yield the maximum revenue per available room, to maximize sales in all hotel revenue areas. The position has overall responsibility for achieving revenue goals, KPIs, guest and employee satisfaction and the financial performance of the department.

What You Will Do

• Hire, retain and develop diverse, high-caliber talent that makes a strong positive impact on the organization, and creates and sustains a work environment that embraces the brand's culture, ensures fair and equitable treatment and associate satisfaction to enable business success.
• Develop and implement strategies to exceed financial results and drive market share, customer satisfaction, employee loyalty, owner loyalty, and brand strength for the hotel.
• Develop and implement a sales strategy to effectively manage all the different sales channels and segmentation. Ensure the development of strategic account plans for the demand generators in the market. Deploy sales team against appropriate market segments and constantly monitor performance.
• Assist in the development of the annual marketing plan, ensure projects are executed for all market areas as stated in the hotel marketing plan with emphasis on increasing sales and profitability, review market analysis and determine client needs, occupancy potential, rates desired, etc.
• Supervise the installation of sales and marketing procedures and ensure the hotel is in compliance with all company Minimum Operating Standards.
• Proactively position and market the property to remain a market leader and strengthen Four Seasons brand image. Develop and execute a marketing strategy to drive revenue and meet property objectives.
• Act as the customer expert and customer advocate at the hotel. Ensure sales and marketing information provided to the operations departments is timely, accurate and enables property to meet or exceed guest expectations, create customer loyalty and grow market share.
• Identify changing market conditions and introduce appropriate changes in sales and marketing strategy to meet or exceed customer expectations and results.
• Know the business, the competition, the clients and customer trends. Represent the customer needs to the rest of the hotel, and constantly identify and communicate potential new revenue opportunities to the hotel executive team influencing the development of plans to tap those opportunities.
• Proactively develop and maintain effective relationships with internal and external key stakeholder groups.
• Create and execute account plans for assigned markets and territories in the Leisure Segment to ensure maximum revenue and budgeted targets are achieved.
• Conduct sales calls, prospecting calls, site inspections, and entertainment.
• Effectively manage communication with Four Seasons Sales Offices maintaining regular dialogue and providing Sales & Marketing updates.
• Lead on-property sales functions and leverages above property sales resources to deliver results.
• Accomplish desired results by setting priorities and effectively managing through people and processes, using reliable tools, and leveraging resources and other parts of the organization.
• Assign clear goals to team members to assure success and accountability for results. Encourage sales team to set and exceed challenging objectives.
• Maintain strict confidentiality and ensure work is of the highest level.
• Be responsible for all aspects of systems, administration, database and facilities of on-site sales activities including procedures and processes specific to the daily operation of the sales team. Responsible for overseeing the contract document, escrow, loan servicing and reporting processes for new sales, buybacks, repurchases and re-sales.
• The Director of Sales will also manage specific markets and segmentations.
  
  

• Education: Academic education or equivalent experience.
• Experience: Must have minimum 3 year experience in the same position. Proven sales track record is a plus.
• Must possess strong decision making, selling, negotiation and interpersonal skills.
• Ability to organize, delegate and work under pressure are requirements for this post. Coach and development skills are also expected.
• Must maintain a professional appearance and conduct personal behavior in a mature professional business manner when representing the hotel or company.
• Advanced computer skills and knowledge including but not limited to Excel, Word, PowerPoint and Internet.
• Reading, writing and oral proficiency in the Italian and English language. Other languages such as French and/or Arabic are a plus.
• Travel required: in case of sales trips, conferences, training and special events.
  
  

• Competitive compensation
• Comprehensive benefits package
• Quality meals at our employee restaurant
• Free Uniform or work clothes with dry cleaning available
• Employee discounts in our Four Seasons outlets and other suppliers in town
• Access to the Wellbeing hotel program
• Employee Experience initiatives: from annual themed employee party to many ESG events throughout the year
• Excellent Training and Career Development opportunities
• Opportunities to build a successful career with global potential.
  
  

Hosco

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

An urban retreat steeped in historic beauty. Stroll the city's biggest private garden ? a tranquil haven of statues, fountains and centuries-old trees ? or retire to your suite where frescoes line the walls amid original architectural features. Our historic Hotel, with its Michelin-starred Italian restaurant and a locally inspired Spa where you can spend afternoons in pure indulgence, is just steps away from the cultural heart of Florence.

About The Role

At Four Seasons Firenze we are looking for a passionate and strategic Director of Sales to monitor and motivate the department activities and team to ensure that all salespersons' quotas are met, sales activities, individual accounts and group bookings are focused and coordinated with transient demand to yield the maximum revenue per available room, to maximize sales in all hotel revenue areas. The position has overall responsibility for achieving revenue goals, KPIs, guest and employee satisfaction and the financial performance of the department.

What You Will Do

• Hire, retain and develop diverse, high-caliber talent that makes a strong positive impact on the organization, and creates and sustains a work environment that embraces the brand's culture, ensures fair and equitable treatment and associate satisfaction to enable business success.
• Develop and implement strategies to exceed financial results and drive market share, customer satisfaction, employee loyalty, owner loyalty, and brand strength for the hotel.
• Develop and implement a sales strategy to effectively manage all the different sales channels and segmentation. Ensure the development of strategic account plans for the demand generators in the market. Deploy sales team against appropriate market segments and constantly monitor performance.
• Assist in the development of the annual marketing plan, ensure projects are executed for all market areas as stated in the hotel marketing plan with emphasis on increasing sales and profitability, review market analysis and determine client needs, occupancy potential, rates desired, etc.
• Supervise the installation of sales and marketing procedures and ensure the hotel is in compliance with all company Minimum Operating Standards.
• Proactively position and market the property to remain a market leader and strengthen Four Seasons brand image. Develop and execute a marketing strategy to drive revenue and meet property objectives.
• Act as the customer expert and customer advocate at the hotel. Ensure sales and marketing information provided to the operations departments is timely, accurate and enables property to meet or exceed guest expectations, create customer loyalty and grow market share.
• Identify changing market conditions and introduce appropriate changes in sales and marketing strategy to meet or exceed customer expectations and results.
• Know the business, the competition, the clients and customer trends. Represent the customer needs to the rest of the hotel, and constantly identify and communicate potential new revenue opportunities to the hotel executive team influencing the development of plans to tap those opportunities.
• Proactively develop and maintain effective relationships with internal and external key stakeholder groups.
• Create and execute account plans for assigned markets and territories in the Leisure Segment to ensure maximum revenue and budgeted targets are achieved.
• Conduct sales calls, prospecting calls, site inspections, and entertainment.
• Effectively manage communication with Four Seasons Sales Offices maintaining regular dialogue and providing Sales & Marketing updates.
• Lead on-property sales functions and leverages above property sales resources to deliver results.
• Accomplish desired results by setting priorities and effectively managing through people and processes, using reliable tools, and leveraging resources and other parts of the organization.
• Assign clear goals to team members to assure success and accountability for results. Encourage sales team to set and exceed challenging objectives.
• Maintain strict confidentiality and ensure work is of the highest level.
• Be responsible for all aspects of systems, administration, database and facilities of on-site sales activities including procedures and processes specific to the daily operation of the sales team. Responsible for overseeing the contract document, escrow, loan servicing and reporting processes for new sales, buybacks, repurchases and re-sales.
• The Director of Sales will also manage specific markets and segmentations.
  
  

• Education: Academic education or equivalent experience.
• Experience: Must have minimum 3 year experience in the same position. Proven sales track record is a plus.
• Must possess strong decision making, selling, negotiation and interpersonal skills.
• Ability to organize, delegate and work under pressure are requirements for this post. Coach and development skills are also expected.
• Must maintain a professional appearance and conduct personal behavior in a mature professional business manner when representing the hotel or company.
• Advanced computer skills and knowledge including but not limited to Excel, Word, PowerPoint and Internet.
• Reading, writing and oral proficiency in the Italian and English language. Other languages such as French and/or Arabic are a plus.
• Travel required: in case of sales trips, conferences, training and special events.
  
  

• Competitive compensation
• Comprehensive benefits package
• Quality meals at our employee restaurant
• Free Uniform or work clothes with dry cleaning available
• Employee discounts in our Four Seasons outlets and other suppliers in town
• Access to the Wellbeing hotel program
• Employee Experience initiatives: from annual themed employee party to many ESG events throughout the year
• Excellent Training and Career Development opportunities
• Opportunities to build a successful career with global potential.
  
  

Hosco

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.   

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

About the role

At Four Seasons Hotel Firenze the Learning & Development Manager delivers workplace learning, performance improvement programs and engagement initiatives to best achieve long-term business success. This position adds value in meeting the hotel's needs by identifying and implementing learning and performance improvement strategies that support the hotel's strategic direction.

What you will do

• Plan, coordinate and facilitate training sessions identifying staff development needs at an individual & group level.
• Ensure department training goals are set and achieved and act as an objective third party in counseling, problem solving or conflict situations where learning issues are involved.
• Evaluate and communicate the effect of training programs and initiatives through measuring results and monitoring behavioral change.
• Regularly coach and develop Designated Trainers and Managers in their role and responsibilities and analyze service gaps to improve service levels
• Work alongside the Senior Director of People and Culture and senior management to determine performance gaps and learning needs.
• Regularly benchmark the learning function with Corporate Learning Success Levels and market the learning function's programs, initiatives and Four Seasons Learning.
• Create and adhere to an annual budget for all training programs, initiatives, and learning resources.
• Maintain training attendance records and employee records (both electronically and hard copy files) adhering to corporate guidelines and local laws.
• Assist with other areas of People & Culture when needed, actively contributing to the deployment of P&C strategy and engagement plan.

What you bring

Education:

Relevant academic education or equivalent experience.

Experience:

Must have minimum 3 years' experience working in a managerial capacity. Knowledgeable about hotel operations or other luxury service environments and experience in adult education.

Skills and Abilities:

• Must possess excellent communication skills, as well as personal presentation and interpersonal skills to work with cross-functional teams. A dynamic and inspirational personality is expected for this role.
• Strong work ethic, confidentiality and well developed organizational and planning skills are requirements.
• This position requires regular coaching skills and the ability to build and maintain confidence and credibility with employees, supervisory and managerial staff. Influencing and leadership skills are a must.
• Advanced computer skills and basic budgeting, accounting and financial management. Current on industry trends affecting workplace learning
• Reading, writing and oral proficiency in the Italian and English language

Travel required : in cases of training, conferences or special events.

 
  
What we offer: 
?    Competitive Salary, wages, and a comprehensive benefits package
?    Excellent Training and Development opportunities
?    Complimentary Accommodation at other Four Seasons Hotels and Resort
?    Complimentary Dry Cleaning for Business attire clothes
?    Complimentary Employee Meals
 

Schedule & Hours:

Full time Monday to Friday

Settore: Hotel/Turismo

Ruolo: Risorse umane

Hosco

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.   

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

About the role

At Four Seasons Firenze we are looking for a passionate and strategic Director of Sales to monitor and motivate the department activities and team to ensure that all salespersons' quotas are met, sales activities, individual accounts and group bookings are focused and coordinated with transient demand to yield the maximum revenue per available room, to maximize sales in all hotel revenue areas. The position has overall responsibility for achieving revenue goals, KPIs, guest and employee satisfaction and the financial performance of the department.

What you will do

• Hire, retain and develop diverse, high-caliber talent that makes a strong positive impact on the organization, and creates and sustains a work environment that embraces the brand's culture, ensures fair and equitable treatment and associate satisfaction to enable business success.

• Develop and implement strategies to exceed financial results and drive market share, customer satisfaction, employee loyalty, owner loyalty, and brand strength for the hotel.

• Develop and implement a sales strategy to effectively manage all the different sales channels and segmentation. Ensure the development of strategic account plans for the demand generators in the market. Deploy sales team against appropriate market segments and constantly monitor performance.

• Assist in the development of the annual marketing plan, ensure projects are executed for all market areas as stated in the hotel marketing plan with emphasis on increasing sales and profitability, review market analysis and determine client needs, occupancy potential, rates desired, etc.

• Supervise the installation of sales and marketing procedures and ensure the hotel is in compliance with all company Minimum Operating Standards.

• Proactively position and market the property to remain a market leader and strengthen Four Seasons brand image. Develop and execute a marketing strategy to drive revenue and meet property objectives.

• Act as the customer expert and customer advocate at the hotel. Ensure sales and marketing information provided to the operations departments is timely, accurate and enables property to meet or exceed guest expectations, create customer loyalty and grow market share. 

• Identify changing market conditions and introduce appropriate changes in sales and marketing strategy to meet or exceed customer expectations and results.

• Know the business, the competition, the clients and customer trends. Represent the customer needs to the rest of the hotel, and constantly identify and communicate potential new revenue opportunities to the hotel executive team influencing the development of plans to tap those opportunities.

• Proactively develop and maintain effective relationships with internal and external key stakeholder groups.

• Create and execute account plans for assigned markets and territories in the Leisure Segment to ensure maximum revenue and budgeted targets are achieved.

• Conduct sales calls, prospecting calls, site inspections, and entertainment.

• Effectively manage communication with Four Seasons Sales Offices maintaining regular dialogue and providing Sales & Marketing updates.

• Lead on-property sales functions and leverages above property sales resources to deliver results.

• Accomplish desired results by setting priorities and effectively managing through people and processes, using reliable tools, and leveraging resources and other parts of the organization.

• Assign clear goals to team members to assure success and accountability for results. Encourage sales team to set and exceed challenging objectives. 

• Maintain strict confidentiality and ensure work is of the highest level.

• Be responsible for all aspects of systems, administration, database and facilities of on-site sales activities including procedures and processes specific to the daily operation of the sales team. Responsible for overseeing the contract document, escrow, loan servicing and reporting processes for new sales, buybacks, repurchases and re-sales.

• The Director of Sales will also manage specific markets and segmentations.

What you bring

• Education: Academic education or equivalent experience.

• Experience: Must have minimum 3 year experience in the same position. Proven sales track record is a plus.

• Must possess strong decision making, selling, negotiation and interpersonal skills.

• Ability to organize, delegate and work under pressure are requirements for this post. Coach and development skills are also expected.

• Must maintain a professional appearance and conduct personal behavior in a mature professional business manner when representing the hotel or company.

• Advanced computer skills and knowledge including but not limited to Excel, Word, PowerPoint and Internet.

• Reading, writing and oral proficiency in the Italian and English language. Other languages such as French and/or Arabic are a plus.

• Travel required: in case of sales trips, conferences, training and special events.

What YOU can expect:

Four Seasons Hotels and Resorts can offer what many hospitality professionals dream of: the opportunity to build a life-long career with global potential and a real sense of pride in work well done.  We look for talent who share the Golden Rule ? people who, by nature, believe in treating others as we would have them treat us. 

The benefits offered by Four Seasons Hotel Firenze include:

• Competitive compensation

• Comprehensive benefits package 

• Quality meals at our employee restaurant

• Free Uniform or work clothes with dry cleaning available 

• Employee discounts in our Four Seasons outlets and other suppliers in town 

• Access to the Wellbeing hotel program 

• Employee Experience initiatives: from annual themed employee party to many ESG events throughout the year 

• Excellent Training and Career Development opportunities

• Opportunities to build a successful career with global potential.

Schedule & Hours:

This position is based at the Four Seasons Hotel Firenze and the contract is full time.

You must possess the legal right to work in Italy at the time of application

Settore: Hotel/Turismo

Ruolo: Commerciale/Vendite

Hosco

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.   

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

About the role  

At Four Seasons Firenze we are looking for a passionate Restaurant Manager to oversee all facets of the restaurant. The Restaurant Manager maintains and controls a high level of guest service by ensuring consistent and thoughtful service, demonstrated by the restaurant staff. The manager is also responsible for the hiring, training, supervising, and disciplining of the staff. 

What you will do  

• Recruit, train, evaluate, lead, motivate, coach, and discipline all restaurant employees in ensuring that established cultural and core standards are met; daily activities and planning for outlet operation.

• Ability to be visible in the operation, provide Guests recognition, promote good public relations, and handle complaints, concerns or special requests for guests, clients, and group contacts.

• Describe and ensure quality of all food items, ingredients, and preparation methods, as well as provide expert knowledge of wine and spirits in an elegantly appointed environment dedicated to an attentive and distinctive dining experience.

• Control labor and operating expenses through effective scheduling, budgeting,  purchasing decisions, Menu Engineering and inventory and cash control.

• Work closely with the Director of Restaurants, Executive Chef and Sommelier to design an effective menu and wine list while ensuring excellent product quality at a fair price.

• Attend regular operational meetings to ensure effective coordination and cooperation between departments. 

• Hold a monthly departmental meeting and foster an open communication within the restaurant staff.

• Observe physical condition and cleanliness of facilities and equipment in the outlet and make recommendations for corrections and improvements as needed.

• Assist with the service of food to guests.

• Assist in making dining reservations and seating of guests.

• Assist with the cleaning of operational areas.

What you bring  

• Education: academic education or equivalent experience.

• Experience: must have a minimum of 2 years Management experience in a luxury environment and/or a Michelin starred restaurant.

• Must possess strong leadership, organizational and people skills, as well as and a drive to deliver an exceptional level of service.

•  Problem solving, benchmark, innovation capacities are expected for this position.

• Extensive knowledge of food and wine, guest service, cost control, labor control, menu writing, merchandising and accounting are required. 

• Reading, writing and oral proficiency in the Italian and English language. 

What YOU can expect:  

Four Seasons Hotels and Resorts can offer what many hospitality professionals dream of: the opportunity to build a life-long career with global potential and a real sense of pride in work well done.  We look for talent who share the Golden Rule ? people who, by nature, believe in treating others as we would have them treat us.  

The benefits offered by Four Seasons Hotel Firenze include:  

• Competitive compensation  

• Comprehensive benefits package 

• Quality meals at our employee restaurant 

• Free Uniform or work clothes with dry cleaning available 

• Employee discounts in our Four Seasons outlets and other suppliers in town 

• Access to the Wellbeing hotel program 

• Employee Experience initiatives: from annual themed employee party to many ESG events throughout the year 

• Excellent Training and Career Development opportunities 

• Opportunities to build a successful career with global potential. 

Schedule & Hours:  

This position is based at the Four Seasons Hotel Firenze and the contract is full time.  

The successful candidate will have a flexible schedule, and the ability to work morning, afternoon and evening shifts, weekends, and holidays. 

In case of conferences, training and special events travel might be required. 

You must possess the legal right to work in Italy at the time of application. 

Settore: Hotel/Turismo

Ruolo: Ristorazione/Hotellerie

Hosco

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.   

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

We are currently looking for a guest-oriented and talented Chef de Rang to join our In Room Dining Team at Four Seasons Hotel Florence!

The Role of In Room Dining Server

The In Room Dining Chef de Rang is an essential member of the Food & Beverage team dedicated to providing exceptional quality and service to our guests. Always just a telephone call away, around the clock, this position provides a wide selection of food and beverage options delivered to the comfort of guests' rooms. Responsibilities include taking guests' orders over the phone, describing and delivering food and beverage items conforming to Four Seasons standards of excellence for quality, professionalism and friendliness.

Our Ideal candidate will have:

A special talent and passion for delivering the highest of standards consistently and ensuring exceptional service and attention to our guests.  You should have at least 2 years F&B service experience preferably in luxury environment. You should have attention to detail, strong interpersonal and relationship building skills, the ability to multi-task with excellent organizational skills, be a team player and bring your personal touch and energy to our In Room Dining Team. 

This position is based at the Four Seasons Hotel Florence and the contract is seasonal.  You must possess the legal right to work in Italy at the time of application and have fluency in English and Italian. 

What YOU can expect:

Four Seasons Hotels and Resorts can offer what many hospitality professionals dream of: the opportunity to build a life-long career with global potential and a real sense of pride in work well done.  We look for talent who share the Golden Rule ? people who, by nature, believe in treating others as we would have them treat us. 

The benefits offered by Four Seasons Hotel Firenze include:

• Competitive salary

• Quality meals at our Employee restaurant

• Free Uniform with dry cleaning available

• Staff Accommodation upon availability

• Employee discounts in our Four Seasons outlets and other suppliers in town

• Access to the Wellbeing hotel program

• Employee Experience initiatives: from annual themed employee party to many ESG events throughout the year

• Employee Recognition Programs

• Excellent Training and Career Development opportunities

• Opportunities to build a successful career with global potential

Settore: Hotel/Turismo

Ruolo: Ristorazione/Hotellerie

Guest Services Manager continually strives to exceed hospitality industry standards, while ensuring complete guest and team satisfaction. This role establishes and drives a positive working environment and focuses on operational goals where training, leadership, development, and recognizing overall team performance are paramount.

Qualifications:

1. Hotel Director/Hotel General Manager background in a 4- or 5-star hotel

2. 2-3yrs of hotelier experience

3. Additional languages is an advantage (Spanish, Italian, Portuguese, French, German)

Duties and Responsibilities:

1. Takes the lead in owning and delivering an exceptional guest experience while embracing an ambassador’s role in tutoring other divisions on the key drivers of these standards. Encouraged to maintain and further develop strong rapport with division heads from both Hotel and Marine departments.

2. Responsible for leading a team of empowered individuals who will strive to deliver focused and extraordinary customer service, taking ownership for efficiently reacting to guest requests. Maintain a detailed knowledge of all key performance indicators, guest ratings and comments to establish a culture throughout the Guest Services team for complete ownership of the guest experience.

3. Effectively balances operational needs between the Financial and Guest Services Divisions through synergetic communication of guest issues to optimize positive guest comments and ratings of the overall Guest Services operation.

4. Effectively manages all group business onboard ensuring the Group Coordinator has all the necessary skills, training, tools, information and support to enable consistent delivery of services and products.

5. Assigns duties and responsibilities to team members. Observes and evaluates team members through open and honest feedback to ensure high quality standards are met.

6. Comprehensive knowledge of Customs and Immigration policies and procedures. The Guest Services Manager is the driving force to ensure maximum compliance with all internal requirements and external authorities as it relates to guest immigration and clearance