1 664 Posti di lavoro per Four Seasons in Italia

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

An urban retreat steeped in historic beauty. Stroll the city's biggest private garden – a tranquil haven of statues, fountains and centuries-old trees – or retire to your suite where frescoes line the walls amid original architectural features. Our historic Hotel, with its Michelin-starred Italian restaurant and a locally inspired Spa where you can spend afternoons in pure indulgence, is just steps away from the cultural heart of Florence.

Four Seasons Hotel Firenze , a beacon of luxury and sophistication in the heart of Florence, is seeking a dynamic, high-performing Sales Manager ? North America to join our exceptional team. This pivotal role is responsible for driving leisure business from the US and Canadian markets, elevating the hotel's visibility, and securing new and repeat business across key segments.

As the Sales Manager for North America, you will be the face of Four Seasons Firenze in your territory, responsible for building strong, lasting relationships with clients and key accounts. You will actively promote and sell our unique offerings through direct phone sales, face-to-face calls, familiarization trips, and participation in events and tradeshows. Your strategic sales efforts will directly impact the hotel's revenue growth and market share in the competitive ultra-luxury segment.

• Cultivate and strengthen relationships with major accounts to drive business and expand market share.
• Utilize a variety of prospecting tools and company-wide sales programs to generate new business opportunities.
• Proactively follow up on all inquiries and qualify potential business to maximize transient room nights and ancillary revenue, enhancing RevPAR performance.
• Develop, implement, and execute strategic account plans tailored to the North American market to meet and exceed revenue targets.
• Achieve monthly, quarterly, and annual sales goals through outside sales calls, site inspections, and familiarization trips within your assigned territories.
• Maintain comprehensive product knowledge of Four Seasons properties and competitive market advantages.
• Conduct customer site inspections and sales presentations, uncovering client needs and offering customized solutions to maximize booking opportunities.
• Ensure accurate and timely data management in CRM and reservation systems (Opera), maintaining high database hygiene standards.
• Collaborate with global sales offices, participate in strategy and sales meetings, and contribute to the development of the annual marketing plan.
• Manage and optimize sales budgets and travel expenses in line with strategic priorities.

• Legal work authorization to work in Europe is required.
• Minimum 3-5 years of experience in a Sales Manager role within the luxury hospitality sector, preferably with experience targeting the North American market.
• Exceptional negotiation skills and strong decision-making abilities.
• A creative and innovative approach to sales and business development.
• Deep understanding of the ultra-luxury hospitality segment and discerning clientele.
• Fluency in English (reading, writing, and speaking); proficiency in Italian is a plus but not mandatory.
• Proficient in Microsoft Office (Excel, Word, PowerPoint) and Opera PMS or similar systems.
• Strong analytical skills and an ability to work independently while collaborating effectively within a team.

Four Seasons Hotels and Resorts can offer what many hospitality professionals dream of: the opportunity to build a life-long career with global potential and a real sense of pride in work well done. We look for talent who share the Golden Rule – people who, by nature, believe in treating others as we would have them treat us.

• Competitive compensation
• Comprehensive benefits package
• Quality meals at our employee restaurant
• Free Uniform or work clothes with dry cleaning available
• Employee discounts in our Four Seasons outlets and other suppliers in town
• Access to the Wellbeing hotel program
• Employee Experience initiatives: from annual themed employee party to many ESG events throughout the year
• Excellent Training and Career Development opportunities
• Opportunities to build a successful career with global potential.

This position is based at the Four Seasons Hotel Firenze and the contract is full time.

You must possess the legal right to work in Italy at the time of application.

Settore: Hotel/Turismo

Ruolo: Commerciale/Vendite

Four Seasons Hotel Firenze, a beacon of luxury and sophistication in Florence, is seeking a dynamic, high-performing Sales Manager – North America to join our exceptional team. This pivotal role is responsible for driving leisure business from the US and Canadian markets, elevating the hotel's visibility, and securing new and repeat business across key segments.

An urban retreat steeped in historic beauty. The hotel features a private garden, frescoed interiors, and historic architecture. It offers a Michelin-starred Italian restaurant and a locally inspired Spa, just steps from Florence’s cultural heart.

As the Sales Manager for North America, you will be the face of Four Seasons Firenze in your territory, building strong, lasting relationships with clients and key accounts. You will promote and sell our offerings through direct phone sales, face-to-face calls, familiarization trips, and participation in events and tradeshows. Your strategic sales efforts will directly impact revenue growth and market share in the ultra-luxury segment.

• Cultivate and strengthen relationships with major accounts to drive business and expand market share.
• Utilize prospecting tools and company-wide sales programs to generate new opportunities.
• Proactively follow up on inquiries and qualify potential business to maximize transient room nights and ancillary revenue.
• Develop, implement, and execute strategic account plans tailored to the North American market to meet and exceed revenue targets.
• Achieve monthly, quarterly, and annual sales goals through outside calls, site inspections, and familiarization trips within assigned territories.
• Maintain comprehensive product knowledge of Four Seasons properties and competitive advantages.
• Conduct customer site inspections and sales presentations to uncover client needs and offer customized solutions.
• Ensure accurate data management in CRM and reservation systems (Opera).
• Collaborate with global sales offices, participate in strategy and sales meetings, and contribute to the annual marketing plan.
• Manage and optimize sales budgets and travel expenses in line with strategic priorities.

• Legal work authorization to work in Europe is required.
• Minimum 3-5 years of experience in a Sales Manager role within the luxury hospitality sector, preferably targeting the North American market.
• Exceptional negotiation skills and strong decision-making abilities.
• A creative and innovative approach to sales and business development.
• Deep understanding of the ultra-luxury hospitality segment and discerning clientele.
• Fluency in English (reading, writing, and speaking); proficiency in Italian is a plus but not mandatory.
• Proficient in Microsoft Office (Excel, Word, PowerPoint) and Opera PMS or similar systems.
• Strong analytical skills and the ability to work independently while collaborating with a team.

Four Seasons Hotels and Resorts offers opportunities to build a life-long career with global potential and a sense of pride in work well done. We seek talent who share the Golden Rule and treat others as we would want to be treated.

• Competitive compensation
• Comprehensive benefits package
• Quality meals at our employee restaurant
• Free uniform or work clothes with dry cleaning available
• Employee discounts in Four Seasons outlets and other local partners
• Access to the Wellbeing hotel program
• Employee Experience initiatives and ESG events
• Excellent training and career development opportunities
• Opportunities to build a successful career with global potential

This position is based at the Four Seasons Hotel Firenze and the contract is full time. You must possess the legal right to work in Italy at the time of application.

Sector: Hotel/Tourism

Role: Commercial/Sales

• Mid-Senior level

• Contract

• Sales and Business Development
• Industries
• Hospitality

Referrals increase your chances of interviewing at Jobbit. Get notified about new Sales Manager jobs in Florence, Tuscany, Italy.

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

An urban retreat steeped in historic beauty. Stroll the city's biggest private garden – a tranquil haven of statues, fountains and centuries-old trees – or retire to your suite where frescoes line the walls amid original architectural features. Our historic Hotel, with its Michelin-starred Italian restaurant and a locally inspired Spa where you can spend afternoons in pure indulgence, is just steps away from the cultural heart of Florence.

Four Seasons Hotel Firenze , a beacon of luxury and sophistication in the heart of Florence, is seeking a dynamic, high-performing Sales Manager ? North America to join our exceptional team. This pivotal role is responsible for driving leisure business from the US and Canadian markets, elevating the hotel's visibility, and securing new and repeat business across key segments.

As the Sales Manager for North America, you will be the face of Four Seasons Firenze in your territory, responsible for building strong, lasting relationships with clients and key accounts. You will actively promote and sell our unique offerings through direct phone sales, face-to-face calls, familiarization trips, and participation in events and tradeshows. Your strategic sales efforts will directly impact the hotel's revenue growth and market share in the competitive ultra-luxury segment.

• Cultivate and strengthen relationships with major accounts to drive business and expand market share.
• Utilize a variety of prospecting tools and company-wide sales programs to generate new business opportunities.
• Proactively follow up on all inquiries and qualify potential business to maximize transient room nights and ancillary revenue, enhancing RevPAR performance.
• Develop, implement, and execute strategic account plans tailored to the North American market to meet and exceed revenue targets.
• Achieve monthly, quarterly, and annual sales goals through outside sales calls, site inspections, and familiarization trips within your assigned territories.
• Maintain comprehensive product knowledge of Four Seasons properties and competitive market advantages.
• Conduct customer site inspections and sales presentations, uncovering client needs and offering customized solutions to maximize booking opportunities.
• Ensure accurate and timely data management in CRM and reservation systems (Opera), maintaining high database hygiene standards.
• Collaborate with global sales offices, participate in strategy and sales meetings, and contribute to the development of the annual marketing plan.
• Manage and optimize sales budgets and travel expenses in line with strategic priorities.

• Legal work authorization to work in Europe is required.
• Minimum 3-5 years of experience in a Sales Manager role within the luxury hospitality sector, preferably with experience targeting the North American market.
• Exceptional negotiation skills and strong decision-making abilities.
• A creative and innovative approach to sales and business development.
• Deep understanding of the ultra-luxury hospitality segment and discerning clientele.
• Fluency in English (reading, writing, and speaking); proficiency in Italian is a plus but not mandatory.
• Proficient in Microsoft Office (Excel, Word, PowerPoint) and Opera PMS or similar systems.
• Strong analytical skills and an ability to work independently while collaborating effectively within a team.

Four Seasons Hotels and Resorts can offer what many hospitality professionals dream of: the opportunity to build a life-long career with global potential and a real sense of pride in work well done. We look for talent who share the Golden Rule – people who, by nature, believe in treating others as we would have them treat us.

• Competitive compensation
• Comprehensive benefits package
• Quality meals at our employee restaurant
• Free Uniform or work clothes with dry cleaning available
• Employee discounts in our Four Seasons outlets and other suppliers in town
• Access to the Wellbeing hotel program
• Employee Experience initiatives: from annual themed employee party to many ESG events throughout the year
• Excellent Training and Career Development opportunities
• Opportunities to build a successful career with global potential.

This position is based at the Four Seasons Hotel Firenze and the contract is full time.

You must possess the legal right to work in Italy at the time of application.

Settore: Hotel/Turismo

Ruolo: Commerciale/Vendite

Hosco

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.   

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Sales Manager ? North America

Four Seasons Hotel Firenze, a beacon of luxury and sophistication in the heart of Florence, is seeking a dynamic, high-performing Sales Manager ? North America to join our exceptional team. This pivotal role is responsible for driving leisure business from the US and Canadian markets, elevating the hotel's visibility, and securing new and repeat business across key segments.

About the Role

As the Sales Manager for North America, you will be the face of Four Seasons Firenze in your territory, responsible for building strong, lasting relationships with clients and key accounts. You will actively promote and sell our unique offerings through direct phone sales, face-to-face calls, familiarization trips, and participation in events and tradeshows. Your strategic sales efforts will directly impact the hotel's revenue growth and market share in the competitive ultra-luxury segment.

What you will do

• Cultivate and strengthen relationships with major accounts to drive business and expand market share.
• Utilize a variety of prospecting tools and company-wide sales programs to generate new business opportunities.
• Proactively follow up on all inquiries and qualify potential business to maximize transient room nights and ancillary revenue, enhancing RevPAR performance.
• Develop, implement, and execute strategic account plans tailored to the North American market to meet and exceed revenue targets.
• Achieve monthly, quarterly, and annual sales goals through outside sales calls, site inspections, and familiarization trips within your assigned territories.
• Maintain comprehensive product knowledge of Four Seasons properties and competitive market advantages.
• Conduct customer site inspections and sales presentations, uncovering client needs and offering customized solutions to maximize booking opportunities.
• Ensure accurate and timely data management in CRM and reservation systems (Opera), maintaining high database hygiene standards.
• Collaborate with global sales offices, participate in strategy and sales meetings, and contribute to the development of the annual marketing plan.
• Manage and optimize sales budgets and travel expenses in line with strategic priorities.

What you bring

• Legal work authorization to work in Europe is required.
• Minimum 3-5 years of experience in a Sales Manager role within the luxury hospitality sector, preferably with experience targeting the North American market.
• Exceptional negotiation skills and strong decision-making abilities.
• A creative and innovative approach to sales and business development.
• Deep understanding of the ultra-luxury hospitality segment and discerning clientele.
• Fluency in English (reading, writing, and speaking); proficiency in Italian is a plus but not mandatory.
• Proficient in Microsoft Office (Excel, Word, PowerPoint) and Opera PMS or similar systems.
• Strong analytical skills and an ability to work independently while collaborating effectively within a team.

What YOU can expect:

Four Seasons Hotels and Resorts can offer what many hospitality professionals dream of: the opportunity to build a life-long career with global potential and a real sense of pride in work well done.  We look for talent who share the Golden Rule ? people who, by nature, believe in treating others as we would have them treat us. 

The benefits offered by Four Seasons Hotel Firenze include:

• Competitive compensation
• Comprehensive benefits package 
• Quality meals at our employee restaurant
• Free Uniform or work clothes with dry cleaning available 
• Employee discounts in our Four Seasons outlets and other suppliers in town 
• Access to the Wellbeing hotel program 
• Employee Experience initiatives: from annual themed employee party to many ESG events throughout the year 
• Excellent Training and Career Development opportunities
• Opportunities to build a successful career with global potential.

Schedule & Hours:

This position is based at the Four Seasons Hotel Firenze and the contract is full time.

You must possess the legal right to work in Italy at the time of application

Settore: Hotel/Turismo

Ruolo: Commerciale/Vendite

Hosco

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.   

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

About the role

At Four Seasons Hotel Firenze we are looking for a Shift Engineer, who diagnoses, provides service and repairs to hotel equipment and responds to inquiries and problems in an efficient, courteous and professional manner to achieve maximum customer satisfaction while complying with all Four Seasons' policies. 

What you will do

• Implement and handle preventative maintenance of all equipment and update appropriate logs.  

• Diagnose and handle all repairs of equipment including motors, starters, breakers, chillers and associated equipment throughout the entire building. 

• Respond to guest calls regarding maintenance of rooms and equipment in rooms or public area in a timely manne

• Be familiar with all emergencies procedures and respond to all emergency conditions such as fires, power failures, etc. 

• Clean all stations in Engineering, grease traps, plumbing stoppages and maintain an organized department and hotel. 

• Install or relocate any additional equipment or existing equipment when necessary. 

• Assist with energy conservation programs in the hotel. 

• Install electrical and mechanical systems for renovations, outlet additions and associated equipment and provide electrical set ups for exhibits including maintenance of those set-ups. 

•  Where required assist with training to all department staff to ensure efficient operation, proper maintenance and repair to equipment. 

What you bring

• High school education or equivalent experience.

• Must have a minimum of one year experience in a similar position.  

• Must possess excellent personal presentation and interpersonal skills, an outgoing personality and a can-do approach to any request. 

• Requires a working technical knowledge of general building maintenance and basic ability to operate computer equipment. 

• Reading, writing and oral proficiency in the Italian language. Proficiency in English is a plus. 

• Travel required: None.

What YOU can expect:

Four Seasons Hotels and Resorts can offer what many hospitality professionals dream of: the opportunity to build a life-long career with global potential and a real sense of pride in work well done.  We look for talent who share the Golden Rule ? people who, by nature, believe in treating others as we would have them treat us. 

The benefits offered by Four Seasons Hotel Firenze include:

• Free work clothes with dry cleaning available

• Quality meals at our Employee restaurant

• Employee discounts in our Four Seasons outlets and other suppliers in town

• Access to the Wellbeing hotel program

• Excellent Training and Career Development opportunities

• Opportunities to build a successful career with global potential

Schedule & Hours:

This position is based at the Four Seasons Hotel Firenze and the contract is full time.

You must possess the legal right to work in Italy at the time of application

Settore: Hotel/Turismo

Ruolo: Facility management/Manutenzione/Pulizie

Hosco

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

An urban retreat steeped in historic beauty. Stroll the city's biggest private garden ? a tranquil haven of statues, fountains and centuries-old trees ? or retire to your suite where frescoes line the walls amid original architectural features. Our historic Hotel, with its Michelin-starred Italian restaurant and a locally inspired Spa where you can spend afternoons in pure indulgence, is just steps away from the cultural heart of Florence.

About The Role

At Four Seasons Firenze we are looking for a passionate and strategic Director of Sales to monitor and motivate the department activities and team to ensure that all salespersons' quotas are met, sales activities, individual accounts and group bookings are focused and coordinated with transient demand to yield the maximum revenue per available room, to maximize sales in all hotel revenue areas. The position has overall responsibility for achieving revenue goals, KPIs, guest and employee satisfaction and the financial performance of the department.

What You Will Do

• Hire, retain and develop diverse, high-caliber talent that makes a strong positive impact on the organization, and creates and sustains a work environment that embraces the brand's culture, ensures fair and equitable treatment and associate satisfaction to enable business success.
• Develop and implement strategies to exceed financial results and drive market share, customer satisfaction, employee loyalty, owner loyalty, and brand strength for the hotel.
• Develop and implement a sales strategy to effectively manage all the different sales channels and segmentation. Ensure the development of strategic account plans for the demand generators in the market. Deploy sales team against appropriate market segments and constantly monitor performance.
• Assist in the development of the annual marketing plan, ensure projects are executed for all market areas as stated in the hotel marketing plan with emphasis on increasing sales and profitability, review market analysis and determine client needs, occupancy potential, rates desired, etc.
• Supervise the installation of sales and marketing procedures and ensure the hotel is in compliance with all company Minimum Operating Standards.
• Proactively position and market the property to remain a market leader and strengthen Four Seasons brand image. Develop and execute a marketing strategy to drive revenue and meet property objectives.
• Act as the customer expert and customer advocate at the hotel. Ensure sales and marketing information provided to the operations departments is timely, accurate and enables property to meet or exceed guest expectations, create customer loyalty and grow market share.
• Identify changing market conditions and introduce appropriate changes in sales and marketing strategy to meet or exceed customer expectations and results.
• Know the business, the competition, the clients and customer trends. Represent the customer needs to the rest of the hotel, and constantly identify and communicate potential new revenue opportunities to the hotel executive team influencing the development of plans to tap those opportunities.
• Proactively develop and maintain effective relationships with internal and external key stakeholder groups.
• Create and execute account plans for assigned markets and territories in the Leisure Segment to ensure maximum revenue and budgeted targets are achieved.
• Conduct sales calls, prospecting calls, site inspections, and entertainment.
• Effectively manage communication with Four Seasons Sales Offices maintaining regular dialogue and providing Sales & Marketing updates.
• Lead on-property sales functions and leverages above property sales resources to deliver results.
• Accomplish desired results by setting priorities and effectively managing through people and processes, using reliable tools, and leveraging resources and other parts of the organization.
• Assign clear goals to team members to assure success and accountability for results. Encourage sales team to set and exceed challenging objectives.
• Maintain strict confidentiality and ensure work is of the highest level.
• Be responsible for all aspects of systems, administration, database and facilities of on-site sales activities including procedures and processes specific to the daily operation of the sales team. Responsible for overseeing the contract document, escrow, loan servicing and reporting processes for new sales, buybacks, repurchases and re-sales.
• The Director of Sales will also manage specific markets and segmentations.
  
  

• Education: Academic education or equivalent experience.
• Experience: Must have minimum 3 year experience in the same position. Proven sales track record is a plus.
• Must possess strong decision making, selling, negotiation and interpersonal skills.
• Ability to organize, delegate and work under pressure are requirements for this post. Coach and development skills are also expected.
• Must maintain a professional appearance and conduct personal behavior in a mature professional business manner when representing the hotel or company.
• Advanced computer skills and knowledge including but not limited to Excel, Word, PowerPoint and Internet.
• Reading, writing and oral proficiency in the Italian and English language. Other languages such as French and/or Arabic are a plus.
• Travel required: in case of sales trips, conferences, training and special events.
  
  

• Competitive compensation
• Comprehensive benefits package
• Quality meals at our employee restaurant
• Free Uniform or work clothes with dry cleaning available
• Employee discounts in our Four Seasons outlets and other suppliers in town
• Access to the Wellbeing hotel program
• Employee Experience initiatives: from annual themed employee party to many ESG events throughout the year
• Excellent Training and Career Development opportunities
• Opportunities to build a successful career with global potential.
  
  

About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location: An urban retreat steeped in historic beauty. Stroll the city's biggest private garden ? a tranquil haven of statues, fountains and centuries-old trees ? or retire to your suite where frescoes line the walls amid original architectural features. Our historic Hotel, with its Michelin-starred Italian restaurant and a locally inspired Spa where you can spend afternoons in pure indulgence, is just steps away from the cultural heart of Florence.

At Four Seasons Hotel Firenze the Learning & Development Manager delivers workplace learning, performance improvement programs and engagement initiatives to best achieve long-term business success. This position adds value in meeting the hotel's needs by identifying and implementing learning and performance improvement strategies that support the hotel's strategic direction.

• Plan, coordinate and facilitate training sessions identifying staff development needs at an individual & group level.
• Ensure department training goals are set and achieved and act as an objective third party in counseling, problem solving or conflict situations where learning issues are involved.
• Evaluate and communicate the effect of training programs and initiatives through measuring results and monitoring behavioral change.
• Regularly coach and develop Designated Trainers and Managers in their role and responsibilities and analyze service gaps to improve service levels
• Work alongside the Senior Director of People and Culture and senior management to determine performance gaps and learning needs.
• Regularly benchmark the learning function with Corporate Learning Success Levels and market the learning function's programs, initiatives and Four Seasons Learning.
• Create and adhere to an annual budget for all training programs, initiatives, and learning resources.
• Maintain training attendance records and employee records (both electronically and hard copy files) adhering to corporate guidelines and local laws.
• Assist with other areas of People & Culture when needed, actively contributing to the deployment of P&C strategy and engagement plan.

Education: Relevant academic education or equivalent experience.

Experience: Must have minimum 3 years' experience working in a managerial capacity. Knowledgeable about hotel operations or other luxury service environments and experience in adult education.

Skills and Abilities:

• Must possess excellent communication skills, as well as personal presentation and interpersonal skills to work with cross-functional teams. A dynamic and inspirational personality is expected for this role.
• Strong work ethic, confidentiality and well developed organizational and planning skills are requirements.
• This position requires regular coaching skills and the ability to build and maintain confidence and credibility with employees, supervisory and managerial staff. Influencing and leadership skills are a must.
• Advanced computer skills and basic budgeting, accounting and financial management. Current on industry trends affecting workplace learning
• Reading, writing and oral proficiency in the Italian and English language

Travel required: in cases of training, conferences or special events.

• Competitive Salary, wages, and a comprehensive benefits package
• Excellent Training and Development opportunities
• Complimentary Accommodation at other Four Seasons Hotels and Resort
• Complimentary Dry Cleaning for Business attire clothes
• Complimentary Employee Meals

Full time Monday to Friday

Settore: Hotel/Turismo

Ruolo: Risorse umane

Hosco

About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location: An urban retreat steeped in historic beauty. Stroll the city's biggest private garden a tranquil haven of statues, fountains and centuries-old trees or retire to your suite where frescoes line the walls amid original architectural features. Our historic Hotel, with its Michelin-starred Italian restaurant and a locally inspired Spa where you can spend afternoons in pure indulgence, is just steps away from the cultural heart of Florence.

We are looking for a passionate Restaurant Guest Relations. You will have the opportunity to be part of a cohesive team who are truly committed to deliver outstanding service and unique experiences to our guests. The Restaurant Guest Relations is an essential member of the Food & Beverage team dedicated to providing exceptional quality and service to our guests.

• Provide an enjoyable, expertly served beverage or dining experience conforming to Four Seasons standards of excellence for quality, professionalism and friendliness.
• Anticipate guest needs, ascertain satisfaction and respond urgently and appropriately to guest concerns and requests.
• Greet guests promptly, courteously, graciously with eye contact, and a smile.
• Manage guest reservations and respond promptly to client inquiries and special requests via email and telephone, ensuring a seamless and personalized experience.
• Take reservations using the Hotel software, review the daily reservation book and seat guests with or without reservations according to their preferences.
• Ensure guests' names and preferences are recorded according to Four Seasons standards.
• Organize the menus for each service to ensure quality, condition and appearance.
• Ensure to have a complete working knowledge of the menus and be familiar with server stations, their daily assignments, their personal timing patterns and their maximum workload capacity.
• Support the F&B Team with other service tasks when needed.

• Education: High school education or equivalent experience
• Experience: Must have a minimum of one year food service experience in a luxury environment
• Must possess excellent personal presentation and interpersonal skills.
• Must possess a confident outgoing personality, a can-do approach to any request and the ability to remain calm under pressure.
• Flexibility, and team work approach are required
• Reading, writing and oral proficiency in the Italian and English language.
• This position requires continuous standing for 8 hours.
• Travel required: None.

Four Seasons Hotels and Resorts can offer what many hospitality professionals dream of: the opportunity to build a life-long career with global potential and a real sense of pride in work well done. We look for talent who share the Golden Rule people who, by nature, believe in treating others as we would have them treat us.

• Competitive salary
• Free Uniform or work clothes with dry cleaning available
• Quality meals at our Employee restaurant
• Employee discounts in our Four Seasons outlets and other suppliers in town
• Access to the Wellbeing hotel program
• Employee Experience initiatives: from annual themed employee party to many ESG events throughout the year
• Employee Recognition Programs
• Excellent Training and Career Development opportunities
• Opportunities to build a successful career with global potential

Schedule & Hours: This position is based at the Four Seasons Hotel Firenze and the contract is full time. You must possess the legal right to work in Italy at the time of application.

Hosco

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

An urban retreat steeped in historic beauty. Stroll the city's biggest private garden ? a tranquil haven of statues, fountains and centuries-old trees ? or retire to your suite where frescoes line the walls amid original architectural features. Our historic Hotel, with its Michelin-starred Italian restaurant and a locally inspired Spa where you can spend afternoons in pure indulgence, is just steps away from the cultural heart of Florence.

About The Role

At Four Seasons Firenze we are looking for a passionate and strategic Director of Sales to monitor and motivate the department activities and team to ensure that all salespersons' quotas are met, sales activities, individual accounts and group bookings are focused and coordinated with transient demand to yield the maximum revenue per available room, to maximize sales in all hotel revenue areas. The position has overall responsibility for achieving revenue goals, KPIs, guest and employee satisfaction and the financial performance of the department.

What You Will Do

• Hire, retain and develop diverse, high-caliber talent that makes a strong positive impact on the organization, and creates and sustains a work environment that embraces the brand's culture, ensures fair and equitable treatment and associate satisfaction to enable business success.
• Develop and implement strategies to exceed financial results and drive market share, customer satisfaction, employee loyalty, owner loyalty, and brand strength for the hotel.
• Develop and implement a sales strategy to effectively manage all the different sales channels and segmentation. Ensure the development of strategic account plans for the demand generators in the market. Deploy sales team against appropriate market segments and constantly monitor performance.
• Assist in the development of the annual marketing plan, ensure projects are executed for all market areas as stated in the hotel marketing plan with emphasis on increasing sales and profitability, review market analysis and determine client needs, occupancy potential, rates desired, etc.
• Supervise the installation of sales and marketing procedures and ensure the hotel is in compliance with all company Minimum Operating Standards.
• Proactively position and market the property to remain a market leader and strengthen Four Seasons brand image. Develop and execute a marketing strategy to drive revenue and meet property objectives.
• Act as the customer expert and customer advocate at the hotel. Ensure sales and marketing information provided to the operations departments is timely, accurate and enables property to meet or exceed guest expectations, create customer loyalty and grow market share.
• Identify changing market conditions and introduce appropriate changes in sales and marketing strategy to meet or exceed customer expectations and results.
• Know the business, the competition, the clients and customer trends. Represent the customer needs to the rest of the hotel, and constantly identify and communicate potential new revenue opportunities to the hotel executive team influencing the development of plans to tap those opportunities.
• Proactively develop and maintain effective relationships with internal and external key stakeholder groups.
• Create and execute account plans for assigned markets and territories in the Leisure Segment to ensure maximum revenue and budgeted targets are achieved.
• Conduct sales calls, prospecting calls, site inspections, and entertainment.
• Effectively manage communication with Four Seasons Sales Offices maintaining regular dialogue and providing Sales & Marketing updates.
• Lead on-property sales functions and leverages above property sales resources to deliver results.
• Accomplish desired results by setting priorities and effectively managing through people and processes, using reliable tools, and leveraging resources and other parts of the organization.
• Assign clear goals to team members to assure success and accountability for results. Encourage sales team to set and exceed challenging objectives.
• Maintain strict confidentiality and ensure work is of the highest level.
• Be responsible for all aspects of systems, administration, database and facilities of on-site sales activities including procedures and processes specific to the daily operation of the sales team. Responsible for overseeing the contract document, escrow, loan servicing and reporting processes for new sales, buybacks, repurchases and re-sales.
• The Director of Sales will also manage specific markets and segmentations.
  
  

• Education: Academic education or equivalent experience.
• Experience: Must have minimum 3 year experience in the same position. Proven sales track record is a plus.
• Must possess strong decision making, selling, negotiation and interpersonal skills.
• Ability to organize, delegate and work under pressure are requirements for this post. Coach and development skills are also expected.
• Must maintain a professional appearance and conduct personal behavior in a mature professional business manner when representing the hotel or company.
• Advanced computer skills and knowledge including but not limited to Excel, Word, PowerPoint and Internet.
• Reading, writing and oral proficiency in the Italian and English language. Other languages such as French and/or Arabic are a plus.
• Travel required: in case of sales trips, conferences, training and special events.
  
  

• Competitive compensation
• Comprehensive benefits package
• Quality meals at our employee restaurant
• Free Uniform or work clothes with dry cleaning available
• Employee discounts in our Four Seasons outlets and other suppliers in town
• Access to the Wellbeing hotel program
• Employee Experience initiatives: from annual themed employee party to many ESG events throughout the year
• Excellent Training and Career Development opportunities
• Opportunities to build a successful career with global potential.