867 Posti di lavoro per Hotel management in Lombardia

Gérer toutes les entrées et tous les départs des clients, les affectations de chambres, les demandes de changement de chambre/de départ tardif. Obtenir les paiements, distribuer/activer les clés de chambre. S'assurer que les tarifs correspondent aux prix du marché et documenter les exceptions. Vérifier/ajuster la facturation pour les clients. Informer le personnel approprié lorsque des clients attendent qu'une chambre se libère. Faire parvenir les messages aux clients. Saisir les départs dans le système informatique. Collaborer avec l'entretien ménager pour suivre la préparation des chambres et répondre aux questions des clients. Remplir les papiers ou documents administratifs des clients. Utiliser le standard téléphonique. Effectuer et vérifier les rapports quotidiens, les listes d'occupation et les rapports d'autorisations de cartes de crédit. Renseigner et orienter les clients. Répondre, enregistrer et traiter l'ensemble des problèmes, questions ou demandes des clients; assurer un suivi pour garantir la satisfaction des clients. Organiser des transports pour des clients/visiteurs. Assurer le comptage de caisse en début et fin de quart. Encaisser les chèques des clients, traiter tous les types de paiements, les bons, les remboursements, les facturations et faire de la monnaie. Avertir la Sécurité en cas de vol. Suivre et appliquer toutes les politiques et procédures de la chaîne; rapporter les accidents, les blessures et toutes les conditions de travail considérées comme étant dangereuses; s’assurer de porter un uniforme de travail propre et complet; avoir une apparence soignée et professionnelle en tout temps sur les lieux de travail; respecter la confidentialité dans la diffusion d’informations propres à la bannière et/ou à l’hôtel; protéger tous les biens de la compagnie. Accueillir et recevoir les clients selon les standards de la chaîne, anticiper leurs besoins et y répondre, aider les personnes handicapées et remercier chaleureusement les clients. Utiliser un langage clair et professionnel lors de toute communication; répondre au téléphone en employant un langage approprié. Développer et entretenir des relations professionnelles positives; s’unir et s’entraider afin d’atteindre des buts communs; écouter et répondre de façon appropriée aux problèmes des employés. Se conformer aux standards d'assurance qualité. Être habitué à travailler debout, assis et à être en mouvement sur une longue période de temps. Déplacer, soulever, porter, tirer et placer des charges pesant 4,5 kilos maximum de façon autonome. Effectuer toutes les autres tâches demandées par les responsables et qui correspondent au poste. Qualifications recommandées :
Niveau d’études : Diplôme d’études secondaires ou équivalence de niveau secondaire.
Expérience de travail connexe : Aucune expérience de travail connexe.
Expérience de supervision : Aucune expérience de supervision.
Permis ou certification : Aucune.
Marriott International souscrit au principe de l’égalité d’accès à l’emploi. Nous sommes attachés à recruter un effectif diversifié et à soutenir une culture inclusive qui donne la priorité aux individus. Nous nous engageons à respecter des principes de non-discrimination envers tous les individus protégés, par exemple les personnes handicapées et les anciens combattants, et envers toute autre base couverte par la législation applicable.

Conçus en partenariat avec le joaillier et créateur de produits de luxe Bulgari, nos établissements Bulgari Hotels & Resorts se situent dans les grandes villes cosmopolites et les destinations de villégiature de luxe. Intégrez notre équipe et contribuez vous aussi à offrir tout le plaisir, le glamour intemporel et le patrimoine de la marque Bulgari. En rejoignant Bulgari Hotels & Resorts, vous intégrerez le portefeuille d'enseignes de Marriott International. Rejoignez une entreprise qui vous donne la possibilité de donner le meilleur de vous-même, de trouver un sens à votre vie professionnelle, de faire partie d'une équipe internationale d'exception et de devenir la meilleure version de vous-même.

The Guest Relations Officer owns each guest interaction, follow up on experience and offering a seamless execution of premium service that is both exceptional and memorable. As part of the Guest Relations Team, the Guest Relations Officer is the liaison between the guest and all Hotel and Marine Departments, proactively anticipating every guest’s needs and expectations. The Guest Relations Officer must possess outstanding hospitality, communication and organizational skills in addition to effective decision-making abilities. Paying keen attention to detail, the Guest Relations Officer is held fully accountable for the quality of their guests’ personalized experience. This individual will take full ownership and accountability of their guest interaction, the guest sentiment following the personalized interaction and the orderliness, emergency preparedness and efficacy of the Front Desk Operations, back and front of house. Essential duties and responsibilities:
Maintains a constant presence of professionalism and emergency preparedness within the Front Desk Operations both back and front of house, being the brand voice and physical representative of the ship and guest relations for all interactions and calls providing impeccable quality of personalized service to internal and external guests and crew alike.
Championing strong administrative skills, taking periodic metrics of data such as guest counts, desk volume, concern content and guest and crew interaction behavioral analysis.
Readily communicates inventory, program access and maintenance requirements by taking full stewardship of work areas and tools.
Due diligence, care and attention to detail in all interactions and operations with an elevated focus on precision during financial transactions and cash float operations.
Responds to escalated guest concerns in an up-scale, considerate, professional and positive manner, showing empathy and actively listening.
As an Officer, leads by example by maintaining a firm, calm composure in all situations, treats all guest and crew with equal humility and respect, champions cleanliness and orderliness when walking all guest and crew areas by correct reporting and ownership, greets all guest and crew following company’s standards and takes full ownership of all guest and crew occurrences that require direction and leadership.
Ability to speak English clearly, distinctly and cordially with guests.
Ability to read and write English in order to understand and interpret written procedures. This includes the ability to give and receive instructions in written and verbal forms and to effectively present information and respond to questions from guests, supervisors and co-workers.
Ability to speak additional languages preferrably Spanish, Portuguese, Italian, French or German

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

About the role

We currently have an opportunity for a talented and creative Guest Services Managerto join our iconic Four Seasons Hotel Milan.

What you will do

Reporting directly to the Front of House Manager, the Guest Services Manager will be responsible for the following key responsibilities:

• Foster and maintain a harmonious and professional relationship with all hotel departments

• Demonstrate strong interpersonal skills and the ability to engage effectively with team members at all levels

• Coach and support Guest Services staff in delivering exceptional service, aligning with brand standards and behavioral benchmarks

• Supervise and, when necessary, personally assist with luggage delivery, room moves, and guest arrivals/departures

• Manage the Guest Services team, including recruitment, onboarding, scheduling, performance evaluations, and corrective actions as needed

• Collaborate closely with the Guest Experience team to address guest feedback or service recovery situations promptly

• Actively monitor lobby activity, engaging with guests (especially VIP and Elite guests) to provide personalized service

• Coordinate with Guest Relations and Concierge teams to ensure seamless handling of luggage, deliveries, and special requests

• Partner with the Chief Concierge on personalized guest recommendations and itinerary support

• Provide assistance across the department as required, ensuring a smooth and responsive operation

What you bring

• Strong leadership and team management skills to motivate staff and maintain smooth operations

• Excellent communication and interpersonal skills to ensure outstanding guest experiences

• Proven experience in handling guest complaints and resolving issues quickly and professionally

• A customer-focused mindset with the ability to anticipate andmeet guest needs

• Knowledge of hotel management systems and processes to streamline daily activities

• The ability to work under pressure and maintain high service standards in a fast-paced environment

• A positive attitude and commitment to fostering a welcoming and hospitable atmosphere for guests and staff alike

What we offe r

• Competitive Salary, wages, and a comprehensive benefits package

• Excellent Training and Development opportunities

• Complimentary Dry Cleaning for Employee Uniforms

• Meals available at our Employee Restaurant

• Employee Experience initiatives: from annual themed employee party to many ESG events throughout the year

• Employee Recognition Programs

• Opportunities to build a successful career with global potential

Schedule & Hours

This position is based at Four Seasons Hotel Milan and we will offer a regular term contract.

You must possess the legal right to work in Italy and have fluency in English and Italian.

Overview

RECRUITMENT COORDINATOR at Royal Caribbean Group

Guest Services Manager continually strives to exceed hospitality industry standards, while ensuring complete guest and team satisfaction. This role establishes and drives a positive working environment and focuses on operational goals where training, leadership, development, and recognizing overall team performance are paramount.

• 1. Hotel Director/Hotel General Manager background in a 4- or 5-star hotel
• 2. 2-3yrs of hotelier experience
• 3. Additional languages is an advantage (Spanish, Italian, Portuguese, French, German)

1. Takes the lead in owning and delivering an exceptional guest experience while embracing an ambassador’s role in tutoring other divisions on the key drivers of these standards. Encouraged to maintain and further develop strong rapport with division heads from both Hotel and Marine departments.
2. Responsible for leading a team of empowered individuals who will strive to deliver focused and extraordinary customer service, taking ownership for efficiently reacting to guest requests. Maintain a detailed knowledge of all key performance indicators, guest ratings and comments to establish a culture throughout the Guest Services team for complete ownership of the guest experience.
3. Effectively balances operational needs between the Financial and Guest Services Divisions through synergetic communication of guest issues to optimize positive guest comments and ratings of the overall Guest Services operation.
4. Effectively manages all group business onboard ensuring the Group Coordinator has all the necessary skills, training, tools, information and support to enable consistent delivery of services and products.
5. Assigns duties and responsibilities to team members. Observes and evaluates team members through open and honest feedback to ensure high quality standards are met.
6. Comprehensive knowledge of Customs and Immigration policies and procedures. The Guest Services Manager is the driving force to ensure maximum compliance with all internal requirements and external authorities as it relates to guest immigration and clearance

• Seniority level: Director
• Employment type: Contract
• Job function: Administrative and Finance
• Industries: Travel Arrangements

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Guest Services Manager continually strives to exceed hospitality industry standards, while ensuring complete guest and team satisfaction. This role establishes and drives a positive working environment and focuses on operational goals where training, leadership, development, and recognizing overall team performance are paramount.

• Hotel Director / Hotel General Manager background in a 4- or 5-star hotel
• 2-3yrs of hotelier experience
• Additional languages is an advantage (Spanish, Italian, Portuguese, French, German)

1. Takes the lead in owning and delivering an exceptional guest experience while embracing an ambassador’s role in tutoring other divisions on the key drivers of these standards. Encouraged to maintain and further develop strong rapport with division heads from both Hotel and Marine departments.
2. Responsible for leading a team of empowered individuals who will strive to deliver focused and extraordinary customer service, taking ownership for efficiently reacting to guest requests. Maintain a detailed knowledge of all key performance indicators, guest ratings and comments to establish a culture throughout the Guest Services team for complete ownership of the guest experience.
3. Effectively balances operational needs between the Financial and Guest Services Divisions through synergetic communication of guest issues to optimize positive guest comments and ratings of the overall Guest Services operation.
4. Effectively manages all group business onboard ensuring the Group Coordinator has all the necessary skills, training, tools, information and support to enable consistent delivery of services and products.
5. Assigns duties and responsibilities to team members. Observes and evaluates team members through open and honest feedback to ensure high quality standards are met.
6. Comprehensive knowledge of Customs and Immigration policies and procedures. The Guest Services Manager is the driving force to ensure maximum compliance with all internal requirements and external authorities as it relates to guest immigration and clearance

Guest Services Manager continually strives to exceed hospitality industry standards, while ensuring complete guest and team satisfaction. This role establishes and drives a positive working environment and focuses on operational goals where training, leadership, development, and recognizing overall team performance are paramount.

Qualifications:

• Hotel Director/Hotel General Manager background in a 4- or 5-star hotel
• 2-3 years of hotelier experience
• Additional languages are an advantage (Spanish, Italian, Portuguese, French, German)

Duties and Responsibilities:

1. Lead in delivering an exceptional guest experience, acting as an ambassador and mentoring other divisions on key standards. Maintain strong rapport with division heads from both Hotel and Marine departments.
2. Lead a team committed to delivering focused, extraordinary customer service. Take ownership of guest requests and maintain detailed knowledge of key performance indicators, guest ratings, and comments to foster a culture of complete guest experience ownership.
3. Balance operational needs between Financial and Guest Services Divisions through effective communication of guest issues to enhance guest comments and ratings.
4. Manage onboard group business, ensuring the Group Coordinator has the necessary skills, training, tools, and support for consistent service delivery.
5. Assign duties to team members and evaluate their performance through honest feedback to meet high standards.
6. Maintain comprehensive knowledge of Customs and Immigration policies and procedures to ensure maximum compliance with all internal and external requirements related to guest immigration and clearance.

Guest Services Manager continually strives to exceed hospitality industry standards, while ensuring complete guest and team satisfaction. This role establishes and drives a positive working environment and focuses on operational goals where training, leadership, development, and recognizing overall team performance are paramount.

Qualifications:

1. Hotel Director/Hotel General Manager background in a 4- or 5-star hotel

2. 2-3yrs of hotelier experience

3. Additional languages is an advantage (Spanish, Italian, Portuguese, French, German)

Duties and Responsibilities:

1. Takes the lead in owning and delivering an exceptional guest experience while embracing an ambassador’s role in tutoring other divisions on the key drivers of these standards. Encouraged to maintain and further develop strong rapport with division heads from both Hotel and Marine departments.

2. Responsible for leading a team of empowered individuals who will strive to deliver focused and extraordinary customer service, taking ownership for efficiently reacting to guest requests. Maintain a detailed knowledge of all key performance indicators, guest ratings and comments to establish a culture throughout the Guest Services team for complete ownership of the guest experience.

3. Effectively balances operational needs between the Financial and Guest Services Divisions through synergetic communication of guest issues to optimize positive guest comments and ratings of the overall Guest Services operation.

4. Effectively manages all group business onboard ensuring the Group Coordinator has all the necessary skills, training, tools, information and support to enable consistent delivery of services and products.

5. Assigns duties and responsibilities to team members. Observes and evaluates team members through open and honest feedback to ensure high quality standards are met.

6. Comprehensive knowledge of Customs and Immigration policies and procedures. The Guest Services Manager is the driving force to ensure maximum compliance with all internal requirements and external authorities as it relates to guest immigration and clearance