10 Posti di lavoro per Client relations in Roma

Location: Roma, IT, 00154- Requisition ID: 14932**Ruolo**:
**Ruolo Professionale**: Responsabile CRM e Web-site Management
**Location**:Roma
**Smartworking**: possibile per questa posizione

**Attività Previste**:
La risorsa sarà Responsabile di definire a strategia di CRM e le attività di marketing legate allo sviluppo del sito dedicato all’offerta delle lotterie online (Gratta e Vinci, Gioco del Lotto, 10eLotto, MillionDay),
con l’obiettivo di ottimizzare l’esperienza dei clienti, incrementare l'ingaggio ed il conversion rate.

La risorsa collaborerà con diverse funzioni aziendali per definire, ottimizzare e automatizzare le campagne CRM e processi operativi impattati con l’obiettivo di ridurre i costi aziendali e servire al meglio i clienti.

Nello specifico:

- Definire, implementare e sviluppare la strategia di CRM e Customer Segmentation con particolare attenzione ai segmenti chiave
- Creare le campagne di CRM end-to-end guardando l’intero ciclo di vita del cliente (dal design, all’implementazione alle analisi di ottimizzazione del ROI)
- Supervisionare e definire la strategia di comunicazione delle campagne per ottimizzare l’engagement e l’esperienza del giocatore su tutti i touch-point (SMS, DEM, in-game communication,.)
- Supervisionare e gestire il sito web in collaborazione con il team UX e UI per offrire la migliore esperienza di navigazione e gioco all’utente
- Monitorare ed analizzare le metriche di performance con l’obiettivo di valutare il successo delle iniziative e identificare aree di miglioramento
- Assicurare che il sito web sia conforme con le leggi ed i regolamenti applicabili
- Collaborare con le diverse funzioni aziendali coinvolte per migliorare i processi di business, nonché garantire la corretta comunicazione e allineamento tra i diversi stakeholder interni ed esterni

**Requisiti**:

- Avanzate competenze analitiche con capacità di utilizzare data-driven approach per tutte le decisioni strategiche
- Precedente esperienza professionale maturata su progetti in ambito CRM, segmentazione dei clienti, e lifecycle management
- Utilizzo pregresso di strumenti di CRM, piattaforme di marketing automation e software a support del data analytics.
- Ottime capacità analitiche e data-driven approach
- Forti capacità di risoluzione dei problemi
- Ottime capacità di comunicazione, precisione, autonomia, organizzazione e orientamento al raggiungimento dei risultati
- Esperienza pregressa nella gestione e sviluppo di un team di risorse
- Precedente esperienza nella gestione di progetti complessi che richiedono il coordinamento di diverse aree aziendali
- Conoscenza fluente della lingua inglese
- Conoscenza del mercato del gaming online Italiano costituirà titolo preferenziale

**Esperienza professionale/Seniority**:
5+ esperienza in CRM in ambito digitale/e-commerce o consulenza.

**Titolo di Studi**:
Laurea Ingegneria, Statistica, Informatica, Matematica, Fisica, Economia Aziendale o similare.

LI-YG1
- IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, and to creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged. IGT is an equal opportunity employer. We provide equal opportunities without regard to race, color, religion, gender, sexual orientation, gender identity, gender expression, pregnancy, marital status, national origin, citizenship, covered veteran status, ancestry, age, physical or mental disability, medical condition, genetic information, or any other legally protected status in accordance with applicable local, state, federal laws or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted._

Location: Roma, IT, 00154- Requisition ID: 14930**Ruolo**:
**Ruolo Professionale**: Customer Relationship Management Professional
**Location**:Roma
**Smartworking**:possibile per questa posizione

**Attività Previste**:
Nel ruolo di Campaign Professional, la risorsa sarà Responsabile dell’esecuzione delle campagne di CRM legate allo sviluppo del sito dedicato all’offerta delle lotterie online (Gratta e Vinci, Gioco del Lotto, 10eLotto, MillionDay), con l’obiettivo di garantire la corretta esecuzione in termini di qualità, pianificazione e precisione, nonché offrire la migliore user experience al giocatore.
La risorsa sarà inoltre responsabile del monitoraggio e analisi delle metriche di performance, con l’obiettivo di valutare il successo delle iniziative e identificare aree di miglioramento.

**Nello specifico**:

- Lavorare a stretto contatto con il CRM Manager per ideare e configurare campagne di CRM end-to end per segmenti di clienti (dall’idea generation, alla pianificazione, all’implementazione sui sistemi, fino al reporting e ottimizzazione)
- Utilizzare i tool di CRM e garantire la corretta implementazione della comunicazione su tutti i touch-point digitali
- Definire il contenuto delle campagne (dai banner, alle newsletter ai contenuti informativi) in coordinamento con le diverse funzioni aziendali coinvolte
- Valutare e analizzare costantemente l’esito e l’efficacia delle campagne in ottica di continuous improvement e ROI optimization
- Effettuare benchamark di mercato e gap analysis
- Garantire il corretto flusso di comunicazione tra le diverse funzioni aziendali coinvolte (es. Customer Service, Legal,.) e allineamento tra i diversi stakeholder interni ed esterni

**Requisiti**:

- Precedenti esperienze / utilizzo di tool CRM per la creazione delle campagne di marketing digitale
- Ottime capacità analitiche e data-driven approach
- Ottime capacità di comunicazione, precisione, autonomia, organizzazione e orientamento al raggiungimento dei risultati
- Conoscenza fluente della lingua inglese
- Conoscenza del mercato del gaming online Italiano costituirà titolo preferenziale

**Esperienza professionale/Seniority**:
3 anni di esperienza in ambito CRM (digitale/e-commerce o consulenza)

**Titolo di Studi**:
Laurea Ingegneria, Statistica, Informatica, Matematica, Fisica, Economia Aziendale o similare.

LI-YG1
- IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, and to creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged. IGT is an equal opportunity employer. We provide equal opportunities without regard to race, color, religion, gender, sexual orientation, gender identity, gender expression, pregnancy, marital status, national origin, citizenship, covered veteran status, ancestry, age, physical or mental disability, medical condition, genetic information, or any other legally protected status in accordance with applicable local, state, federal laws or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted._

Manager, Customer Trust External Relations, Customer Trust External Relations

Job ID: | Amazon Italia Services Srl - B97

The Customer Trust External Relations (CTXR) organization works to ensure positive public perception of Amazon's trustworthy shopping experience. We are the safest place for customers to shop online, and the customer-obsessed tools our teams build help ensure customers have a trustworthy shopping experience in our store every time with every product, whether purchased from Amazon or from the millions of sellers in our stores around the world.
An important part of CTXR’s charter is finding opportunities to engage thought-leaders, including policymakers, brands, and media on the trustworthiness of the store and improving public perception of the industry leading work our teams do on behalf of our customers. CTXR also acts as an internal advocate to help teams increase positive perception of their work and a creative ideas engine for ways to improve external awareness and excitement around that work, as well as accelerating and strengthening third-party advocacy and partnerships to benefit customers and drive improvements within the retail industry.
We’re looking for a high-judgement and self-motivated individual, with experience bridging business needs, high-value communications, and government or regulatory environments, to work on global program for improved perception of the trustworthy shopping experience in our stores. The candidate for this role excels at both developing winning engagement strategies and executing tactical plans with precision, and thrives on delivering measurable results and positive impact. Excellent communication and writing skills are imperative for this role, and this role is able to formulate a clear viewpoint on complicated issues, creating a concise and well-written narrative to support their perspective. This role operates in a fast-paced, highly-ambiguous, frequently-changing environment, and will require a team member who has good judgement, excellent written communication skills, and is comfortable interacting with both internal and external leaders and working with cross-functional teams.


Key job responsibilities
• Help improve positive public perception of Amazon's shopping experience by creating and driving integrated project plans that have clear, measurable success criteria across multiple initiatives in Italy and other regions as needed.
• Execute a range of external communications programs and events in support of initiatives and program goals, seeking to increase experimentation in storytelling and creative communications to educate and excite external partners.
• Work closely and collaboratively with design, program, and product teams from partner teams, as well as Public Relations, Public Policy, and Legal to execute initiatives, proactively identifying opportunities and mitigating any risks.
• Support deepening relationships with third party organizations and advocacy groups and propose new opportunities for partnership and engagement.
• Identify and analyze assess overall strategy, trends, and past performance to make recommendations that address business priorities.
• Help design and measure Key Performance Indicators for initiatives and clearly communicate progress and outcomes against program objectives, including in regular business and goal documents.
• Bring a high energy, results-oriented and resourceful mindset and quickly take control of your responsibilities.




About the team
This role focuses on increasing education and comfort among consumer groups, governments, regulators, policymakers, academics, and researchers with our policies that work to ensure customers are happy with the product they choose to buy. This program includes topic areas like restricted products, catalog and listing tools, product and marketplace liability, product quality, counterfeit, scam prevention, trustworthy reviews, dark patterns, and more.

BASIC QUALIFICATIONS

- Bachelor’s degree and relevant experience in public affairs, public policy, government affairs, or media relations, especially with a focus on marketplaces.
- Demonstrated track record of building successful third-party advocacy and partnerships.
- Ability to navigate and create structure around ambiguity; “can-do" attitude.
- Excellent written and verbal communication, interpersonal and influencing skills.
- Fluency in Italian (both writing and speaking).

PREFERRED QUALIFICATIONS

- MBA or other advanced degree.
- Proven experience making high judgement decisions and complex trade-offs in a high visibility situation.
- Experience with diverse teams and third-party vendors, contractors, and advisors.
- Maintain highest personal levels of ethical conduct, confidentiality, and integrity, with an exemplary professional reputation in the industry.

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

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FlexAuto is growing rapidly and we are looking for an Account Management Associate to join our team in Rome. This is a unique opportunity within one of the fastest growing European scale-up companies to scale a major European market and become a key member of the team to kick start and accelerate their career.

**Who We Are**

We are reinventing the way people own a car, enabling them to access the vehicle they always dreamed of in a fair, flexible, accessible and simple way. At FlexAuto, we minimize advance payments, eliminate security deposits, and offer the ultimate flexibility with regards to lease duration - without any hidden fees, commitments, or charges. Launched in 2018, we are now amongst the fastest growing companies in Europe having raised more than 100 million from prominent local and international investors. We are the local market leader and our vision is to become the global number one in this space. Our team has grown to over 140 people within the last 12 months and we are constantly looking for aspiring talents & minds that are eager to learn more and be part of an exciting journey and a very closely bonded team. If you want to be part of that, get on board!

**People at FlexAuto**

FlexAuto expects a lot, not in the old-fashioned way, but in expecting your ideas, initiatives, hard work and commitment to contribute towards the common goals of the company. FlexAuto is a driven team with big goals, so we seek individuals who are truly passionate about their work and possess the entrepreneurial spirit to overcome challenges and deliver. Being a part of the FlexAuto team will, for the right person, be a fruitful and personally enhancing journey.

**Position Summary**

The Account Management Associate position falls under the Accounts Receivable department, whose responsibility is to ensure the profitability of FlexAuto while also maintaining excellent customer relations and satisfaction. This is a position which strongly combines analytical and communication skills and is for those who are determined to close deals and solve problems. You will be responsible for protecting the payment collection process of FlexAuto and safeguarding our relationship with our clients.

**Requirements**:

- Perform regular credit control checks on new customers to ensure their financial viability
- Verify credit transactions and ensure the timely collection of payments by communicating with customers daily, negotiating terms and conditions when necessary
- Act as the point of contact with clients with regards to collection payments, invoicing procedures, and invoicing matters
- Resolve potential collection issues by examining accounting records, collection plan, and deposit records
- Perform administrative duties like banking systems checks, accounting entries, maintaining records, etc.
- Produce reports on unpaid or overdue invoices in order to minimize debts and ensure the company’s profitability
- Liaise internally with cross-functional teams and departments to ensure our operational excellence
- Establish rapport with customers and build long-lasting trusting relationships with our clients

**Your Profile**
- 1-2 years of customer service experience
- University Degree in Accounting, Business, Economics from a top tier university in Italy or abroad
- Exceptional interpersonal skills and ability to coordinate a number of tasks with a wide range of stakeholders in a startup environment
- Proficient use of Excel and/or experience with ERPs
- Strong planning, organizational, and time management skills with strong attention to detail
- A strong work ethic and a can-do attitude
- Master’s degree or certifications are welcome
- Ideally, you are an automotive enthusiast

**Benefits**

**What We Offer**
- Opportunity to work in one of the fastest-growing scaleups in Europe - and be part of the exciting journey that lies ahead
- An ambitious, proven business model that is ready to penetrate other EU markets
- A working environment with an amazing culture that is based on respect, fairness, and transparency
- Competitive salary

**Italian Version**

FlexAuto sta crescendo rapidamente e stiamo cercando un Account Management Associate da inserire nel nostro team a Roma. Questa è un'opportunità unica per i professionisti entry level all'interno di una delle società europee di scale-up in più rapida crescita per costruire un importante mercato europeo e diventare un membro chiave del team per dare il via e accelerare la loro carriera.

**Chi siamo**

Stiamo reinventando il modo in cui le persone possiedono un'auto, consentendo loro di accedere al veicolo che hanno sempre sognato in modo equo, flessibile, accessibile e semplice. In FlexAuto, riduciamo al minimo i pagamenti anticipati, eliminiamo gli anticipi iniziali e offriamo la massima flessibilità per quanto riguarda la durata del contratto di locazione, senza costi, impegni o addebiti nascosti. Lanciata nel 2018, FlexAuto è ora tra le aziende in più rapida cr

Panoramica

Vuoi entrare in un ambiente giovane e internazionale? Vuoi contribuire alla crescita del nostro Business B2B? Al fine di rafforzare il nostro team nazionale Van & Truck siamo alla ricerca di un Key Account Management per il settore B2B. La risorsa sarà responsabile dell'identificazione, dell'acquisizione e dello sviluppo dei clienti B2B nell'area del Centro-Sud Italia.

Responsabilità

• Analizzare il mercato nazionale per identificare opportunità di business B2B nel ramo Van & Truck, utilizzando tutte le fonti disponibili
• Contattare e sviluppare relazioni con i clienti, con l’obiettivo di soddisfare le specifiche esigenze
• Condurre la negoziazione con clienti nuovi ed esistenti e generare offerte ad hoc, sviluppando così il portafoglio clienti
• Collaborare con i dipartimenti interni, nazionali e internazionali, al fine di massimizzare il servizio offerto
• Analizzare e sviluppare nuovi segmenti di clienti, in particolare flotte leasing di veicoli commerciali leggeri e società di logistica
• Raccogliere e mantenere i dati e le offerte dei clienti nel CRM (Salesforce), garantendone la qualità

Competenze e qualifiche

• Esperienza: Hai almeno 5 anni di esperienza lavorativa nel settore vendita B2B, leasing o noleggio di veicoli commerciali leggeri. Consideriamo un plus la presenza di un portafoglio clienti fidelizzato
• Formazione: Hai una laurea, preferibilmente in Economia Aziendale, Turismo o settori correlati o un'esperienza professionale equivalente in ambiti affini.
• Impegno per l'Eccellenza: Possiedi una forte passione per le vendite e una spiccata capacità di individuare le esigenze complesse dei clienti, offrendo soluzioni personalizzate. Sei in grado di superare gli obiettivi di vendita attraverso strategie proattive, costruendo relazioni solide e durature e ottenendo risultati che vanno oltre le aspettative.
• Competenze Tecniche: Hai esperienza con i sistemi informatici, inclusi Microsoft Office, Salesforce e altri CRM.
• Competenze Trasversali: Mostri solide capacità organizzative, riesci a gestire più attività contemporaneamente e ti distingui nella comunicazione professionale.
• Disponibilità ai Viaggi: Sei flessibile e disponibile a viaggiare all'interno del territorio designato.
• Lingue: Richiesta una conoscenza fluente della lingua inglese.

Cosa offriamo

• Compenso Competitivo & Bonus Ricevi uno stipendio mensile attraente, bonus individuali basati su obiettivi e la tredicesima e quattordicesima mensilità
• Attrezzatura & Smartworking Goditi la flessibilità dello smartworking (6 giorni al mese), con un laptop e un telefono forniti per garantire la massima efficienza lavorativa
• Indennità Pasto & Ferie Retribuite Beneficia di un ticket restaurant giornaliera di 8 €
• Salute & Benessere Assicurazione sanitaria completa
• Formazione & Crescita Professionale Partecipa a corsi di formazione aziendali con aggiornamenti regolari ed esplora opportunità di crescita sia verticali che orizzontali
• Benefici Esclusivi per i Dipendenti Approfitta di sconti per familiari e amici e tariffe vantaggiose sui servizi

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Overview

Clae Goldman Team is seeking a proactive and results-oriented Field Account Manager to join our team. Our mission is to protect customers from rising energy costs, offer discounts, and promote green energy. As a Field Account Manager, you will be responsible for managing client relationships, driving sales, and ensuring customer satisfaction through door-to-door and retail channels. Join us and make a positive impact on the environment while helping your community.

Responsibilities

1. Manage Client Relationships: Develop and maintain strong relationships with clients to ensure satisfaction and loyalty.
2. Drive Sales: Identify and pursue new sales opportunities to achieve and exceed sales targets.
3. Provide Solutions: Understand client needs and provide tailored energy solutions to meet their requirements.
4. Monitor Performance: Track and analyze sales performance metrics to identify areas for improvement and ensure targets are met.
5. Stay Informed: Keep up-to-date with industry trends, product knowledge, and competitor offerings.

Qualifications

1. Educational Background: High school diploma/GED required; a degree in a related field is .
2. Experience: Previous experience in sales, account management, or a related field is beneficial.
3. Communication Skills: Excellent verbal and written communication skills to effectively interact with clients and team members.
4. Analytical Skills: Strong analytical and problem-solving skills to assess client needs and develop effective solutions.
5. Self-Motivation: Highly motivated and goal-oriented with a strong work ethic.

Compensation

$60,000 - $120,000 (Annually)

About Clae Goldman Team

Clae Goldman Team specializes in providing community solar and third-party energy solutions door-to-door and retail. Our mission is to protect customers from rising energy costs, offer discounts, and promote green energy. Join us and make a positive impact on the environment while helping your community.

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As the Customer Success Account Manager
- Manager (CSAM- M), you lead a high-performing team of seasoned Customer Success Account Managers (CSAM) that are well versed in cloud adoption, program delivery management practices, and technology trends. This is an exciting role that will help fuel customer success through your leadership with business, customer, and team growth!
- The CSAM-M is accountable for end-to-end service program delivery within an assigned portfolio of customers, representing Customer Success throughout all deal phases while demonstrating a critical partnership with internal and external stakeholders.
- The CSAM-M serves as the primary leadership point of accountability and/or escalation for their portfolio of customers. This role has direct people management responsibility for Customer Success Account Managers and supervises the Customer Success and Support deliveries to customers by their team. The CSAM-M is responsible for driving customer satisfaction, customer effective use of Microsoft’s cloud platforms, consumption, growth with fulfilling Support contractual obligations, and the governance of delivery for their portfolio of accounts led by their CSAMs.

**Responsibilities**:
**Key responsibilities include**:
**Customer Relationship Management**:
- Create and nurture strategic relationships with key customer stakeholders, often as part of a steering committee, to ensure delivery value is on track and major issues are being anticipated, identified, and managed.-
- Develop Practice strategy aligned with business and IT objectives, priorities, and strategies of Customers.**Account Planning**:
- Bring Customer and industry insights to the Account Planning rhythm for strategic Customers-
- Support and coach CSAMs to collaborate with Account Teams in developing Customer Account Plans that align the vision for Microsoft's offerings with Customer objectives and strategies.-
- Develop and support CSAMs in portfolio prioritization and planning of Customer engagements to achieve Customer objectives and value.**Opportunity and Pursuit Management**:
- Instill a team culture of identifying and sharing Customer insights and opportunities with the broader Account Team.-
- Drive partnership with internal Account Teams to identify, create, and support the pursuit of growth opportunities across the Practice.**Consumption and Delivery Execution**:
- Oversee CSAMs in effective delivery against their portfolio of prioritized solutions and workloads to drive Customer value realization and Microsoft cloud consumption.-
- Anticipate, identify, and mitigate blockers to Customer success goals and partners with internal and external stakeholders to accelerate Customer value realization and Customer satisfaction.**Staffing and Skilling**:
- Hire, on-board, develop and manage a diverse and inclusive team of Customer Success Account Managers; lead and motivate this team to high-performance.-
- Develop and execute skilling plans for CSAMs and oneself to build technical and professional expertise in alignment with business priorities.**Leadership**:
- Demonstrate strength of character and set the tone as a role model; coach, provide feedback and direction to the team; value and care about the people in the team; create an open and trusting environment where people thrive.-
- Create clarity and shared understanding; generate positive, motivating, creative energy; deliver success through a “growth mindset”.

**Qualifications**:
To be effective as a CSAM-M, you will be able to influence across organizational boundaries and have leadership experience in building, coaching, developing, and retaining high performing teams to achieve business results, Customer success and value realization.

**Experience**:Extensive experience in solution delivery, practice management, customer-facing consulting, or portfolio management experience

**Change**:
***Experience driving business change management and/ or technical adoption required

**Collaboration**:
***Ability to generate trust, build alliances, and orchestrate interdisciplinary teams to the benefit of Customers required

**Communication**:
***Thought leader with executive presence, including the ability to hold CxO and BDM level discussions, exceptional interpersonal, verbal, written and presentation skills required

**Technical acumen and Leadership** with your:
- Proven ability to map Customer needs to solutions required- Understanding of Enterprise cloud workloads required- Ability to stay up to date on new/ improved cross cloud scenarios and workloads required- Empathy, curiosity, and desire to constantly improve, acquire new skills and drive for results required- Demonstrated leadership through prior technical, consultative or program delivery coaching/ leadership roles required

**Education**:
- Bachelor's degree in Computer Science, Information Technology, Engineering, Business or related field (or equivalent experience) required- PMP or other project managemen

Overview

Key Account Manager, Rhythm Management (based in Central Italy) – Work mode: Field Based. Onsite Location(s): Rome, IT. Based in: Central Italy, preferably in the area of Lazio. First round of interviews for the role will start on the first week of September 2025.

About the Role

A Key Account Manager (KAM) brings together all resources that are required to execute and implement solution-driven sales strategies in selected key accounts and builds relationships with key clinical as well as influential administrative & economic decision-makers. The selected candidate will report into the Key Account Management Team Manager for Rhythm Management in Italy.

This is a 100% commercially focused role with all customer interactions being commercial in nature. The KAM will be responsible for allocating time and resources across both CRM (Cardiac Rhythm Management) and EP (Electrophysiology).

Responsibilities

Account Management

• Own and manage a portfolio of approximately 6 Tier 1 key accounts with a high degree of focus and strategic oversight.
• Build, develop, and maintain long-term strategic relationships with C-suite stakeholders across Rhythm Management, including key clinical, administrative, and economic decision-makers.
• Design and communicate tailored value propositions, including Health Solutions & Partnerships (HS&P) offerings by segment.
• Develop comprehensive, actionable strategic account plans and drive their execution.
• Lead and coordinate cross-Rhythm Management (RM) deals within key accounts, aligning and mobilizing Regional Sales Managers (RSMs) and Account Managers (AMs) to execute effectively.

Opportunity Identification

• Proactively identify and pursue complex, cross-franchise commercial opportunities in the assigned region with a “hunter mindset”.
• Deliver complete solutions and value-add services that leverage the full Boston Scientific portfolio, including close collaboration with HEMA (Health Economics and Market Access).
• Take the lead in preparing tenders and navigating complex deal structures and negotiations in key accounts and with Group Purchasing Organizations (GPOs). Tender decision-making will be in coordination with the KAM Manager.
• Collaborate closely with Strategic Account Managers (SAMs), RSMs, AMs, and Pricing Specialists to optimize and coordinate cross-RM and cross-Boston Scientific deals, aiming to increase share of wallet in key accounts.
• Work in alignment with the KAM Support team at EHQ on strategy, playbooks, contracts, negotiations, and deal structuring best practices.

Qualifications

• Extensive experience in a sales or hybrid commercial role, ideally with prior exposure to Key Account Management or Solution Sales within the medical devices industry. Experience in the rhythm management or cardiology space is highly preferred.
• Educational background in Biomedical Engineering, a scientific discipline, business, or equivalent.
• Fluency in English and Italian, both written and verbal.
• Strong capabilities in data analysis, strategic thinking, and solution-based commercial planning, combined with an entrepreneurial mindset.

Benefits

• Permanent working contract with attractive benefits.
• Work life balance.
• Working in an international environment.
• Inspirational colleagues & culture.
• A company that strives for personal and professional development.
• A dynamic and management-related role within one of our groundbreaking and innovative divisions.

We, Boston Scientific, are an equal employment opportunity employer. We do not and will not make any personnel decisions (like recruiting, hiring, job assignments, and promotions) based on a person’s age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.

Job Segment: Biomedical Engineering, Medical Device, Electrophysiology, CRM, Data Analyst, Engineering, Healthcare, Technology, Data

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Based in : Central Italy, preferably in the area of Lazio or Emilia-Romagna.

First round of interviews for the role will start on the first week of September 2025.

About the Role

A Key Account Manager (KAM) brings together all resources that are required to execute and implement solution-driven sales strategies in selected key accounts and builds relationships with key clinical as well as influential administrative & economic decision-makers.

The selected candidate will report into the Key Account Management Team Manager for Rhythm Management in Italy.

This is a 100% commercially focused role with all customer interactions being commercial in nature.

The KAM will be responsible for allocating time and resources across both CRM (Cardiac Rhythm Management) and EP (Electrophysiology).

Your Responsibilities Will Include :

Account Management

• Own and manage a portfolio of approximately 6 Tier 1 key accounts with a high degree of focus and strategic oversight.
• Build, develop, and maintain long-term strategic relationships with C-suite stakeholders across Rhythm Management, including key clinical, administrative, and economic decision-makers.
• Design and communicate tailored value propositions, including Health Solutions & Partnerships (HS&P) offerings by segment.
• Develop comprehensive, actionable strategic account plans and drive their execution.
• Lead and coordinate cross-Rhythm Management (RM) deals within key accounts, aligning and mobilizing Regional Sales Managers (RSMs) and Account Managers (AMs) to execute effectively.

Opportunity Identification

Proactively identify and pursue complex, cross-franchise commercial opportunities in the assigned region with a “hunter mindset”.

Deliver complete solutions and value-add services that leverage the full Boston Scientific portfolio, including close collaboration with HEMA (Health Economics and Market Access).

Take the lead in preparing tenders and navigating complex deal structures and negotiations in key accounts and with Group Purchasing Organizations (GPOs).

Tender decision-making will be in coordination with the KAM Manager.

Key Collaboration

Collaborate closely with Strategic Account Managers (SAMs), RSMs, AMs, and Pricing Specialists to optimize and coordinate cross-RM and cross-Boston Scientific deals, aiming to increase share of wallet in key accounts.

Work in alignment with the KAM Support team at EHQ on strategy, playbooks, contracts, negotiations, and deal structuring best practices.

What Are We Looking for in You?

Extensive experience in a sales or hybrid commercial role, ideally with prior exposure to Key Account Management or Solution Sales within the medical devices industry.

Experience in the rhythm management or cardiology space is highly preferred.

Educational background in Biomedical Engineering, a scientific discipline, business, or equivalent.

Fluency in English and Italian, both written and verbal.

Strong capabilities in data analysis, strategic thinking, and solution-based commercial planning, combined with an entrepreneurial mindset.

What can we offer to you :

Permanent working contract with attractive benefits.

Work life balance.

Working in an international environment.

Inspirational colleagues & culture.

A company that strives for personal and professional development.

A dynamic and management-related role within one of our groundbreaking and innovative divisions.

We, Boston Scientific, are an equal employment opportunity employer. We do not and will not make any personnel decisions (like recruiting, hiring, job assignments, and promotions) based on a person’s age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and / or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.

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