1459 Posti di lavoro per Customer service in Lombardia
Store Advisor (Part-time) - Milan
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This is your opportunity to become a core part of On’s Direct-to-Consumer (DTC) team based in our Milan Flagship Store - our very first store in Italy!
On will rely on you to deliver exceptional customer service to each and every customer while embodying On’s core values and passion for movement. Our Store will be the hallmark of the On brand and we are always finding unique ways to deliver a premium product and innovative customer experience.
Your Mission- Continuously embody and communicate On's values and brand philosophy
- Provide exceptional customer service including greeting customers as they walk in, responding to customer inquiries and creating solutions and improving customer engagement with our product
- Maintain in-depth knowledge of product technical information and follow On’s global activities and projects (e.g. sustainability efforts, Athlete stories)
- Provide input and ideas on merchandising and engaging events / community initiatives for the store
- Contribute feedback to store leadership to continuously improve store processes and customer service level
- Help maintain the visual standards in the store to deliver a premium experience
- Assist with inventory management, Back of House functionality and store inventory counts
- Other duties as needed
- Experience within a retail work environment
- Strong communication and interpersonal skills
- Ability to take initiative, learn quickly, and work both independently and as part of a team
- Excellent customer service and relationship building skills
- Eye for maintaining outstanding store condition and visual merchandising standards
- Ability to multitask, while being attentive to customers and remaining flexible to the needs of the business
- Fluent Italian written and spoken, English is a plus
Other information:
The following information is representative of the essential functions performed in this specific position.As you will be working in a retail store environment the position involves constant spoken communication but also reaching, carrying, climbing stairs, and standing for consecutive hours. It will occasionally involve stooping, kneeling, and crouching. You may also occasionally lift material up to 25 pounds (11.3 kg).
About the TeamAs you might expect from a young consumer brand, the DTC (Direct-to-Consumer) team at On is a fast-paced place to be. Together with your store team and leadership as well as the global DTC Retail team, you will help to revolutionize conventional retail business and deliver the WOW to our customers on a daily basis.
We’re upbeat, fully living On’s Positive Spirit. The magnetic atmosphere of our stores is unmistakable and we pass that energy on to everybody who walks in. We can see the impact we make – and know what we’re doing it together.
Everyone's very proud to work here. Everyone wants to grow in the company and we always treat each other the way we want to treat our customers. We do everything we can to make sure that we spread that passion. When a customer comes in, we're working to build that relationship right away.
What we offerOn is a place that is centered around growth and progress. We offer an environment designed to give people the tools to develop holistically – to stay active, to learn, explore and innovate. Our distinctive approach combines a supportive, team-oriented atmosphere, with access to personal self-care for both physical and mental well-being, so each person is led by purpose.
On is an Equal Opportunity Employer. We are committed to creating a work environment that is fair and inclusive, where all decisions related to recruitment, advancement, and retention are free of discrimination.
We want to set everyone up for success, so here’s the lowdown on how we hire. Our process is a two-way street – bringing you into our culture, while helping us learn how you think.
Our full process can last about eight weeks from application to offer, because we care about getting it right. These steps explain how we usually do things.
Before you get started, feel free to consider if you want to work with us. Strange question? Well, we give people a lot of space to navigate their day-to-day and that style isn't for everyone. We want you to be passionate about what you do and be sure this is the right fit. Because when skills and passion combine – it creates that 'Wow' moment.
Step OneIt starts with you.You'll start by submitting your application to a specific role.We try to keep this step as simple as possible. We do get a lot of applications, but we review them all. We ask that you allow around 14 days for us to come back to you with a response. If you are a good fit to the role, someone will follow up with you within that window. If you didn't receive a reply, or were unsuccessful this time around, we encourage you to look for other possible matches at On.
Step TwoInterview with a recruiterWhat ignites your spirit?This is where we’ll start getting to know all about you and what makes you tick – and it’s your first chance to get a feel for our culture.Chatting with a member of our talent team, you’ll learn more about On and how we work. We’ll learn about what motivates you and what you could bring to the team.
Step ThreeInterview with a hiring managerReady to dig into the details?This second interview will be held with your future manager and will focus on the specifics of the job.Together you’ll delve into your unique skills and experiences and how they could be relevant at On. It's also a time to assess how you might feel working side-by-side. Bring any questions you have about the job, the team or anything else you might like to know – this is an open forum.
Step FourThe Case StudyWhat's your style?This task will help us understand how you think, face a challenge and give insight into your novel ideas.Designed to give everyone their best shot, your case study is based on something you might typically experience on the job.This is your chance to show us what you’ve got. So express yourself. Be you.
Step FiveThe Experience DayYour first taste of the Oniverse.This is a time to meet some of the people you'll be working closest with.In person or virtually, you'll get a feel for the day-to-day at On and the people who make it happen. You'll chat with a few potential teammates - the conversations will be as equally driven by the role and your experience as by our values.We believe how you do things is just as important as what you do.
Step SixThe ResultAre we a good fit?We’ll get together internally to share our feedback and decide if we’re a match. We know that job searching is a big time investment, so it’s not a decision we take lightly.It’s also time for you to reflect on the experience – are we the right place for you?No matter the outcome, we’ll give you meaningful feedback.
Step One:It starts with you.
You'll start by submitting your application to a specific role.
We try to keep this step as simple as possible. We do get a lot of applications, but we review them all. We ask that you allow around 14 days for us to come back to you with a response. If you are a good fit to the role, someone will follow up with you within that window. If you didn't receive a reply, or were unsuccessful this time around, we encourage you to look for other possible matches at On.
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Customer Service Representative
Oggi
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Customer Service Representative
Ieri
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We are working with an international Mobile Phone Manufacturer in Milan to search for a Technical Customer Support Agent to provide exceptional support through both phone and email channels to VIP Customers. Every day will bring new challenges and opportunities to showcase your technical expertise and problem-solving skills.
What You'll Do:
- Engage with VIP customers to address their technical inquiries and provide troubleshooting assistance for electronic products, particularly smartphones.
- Utilize your in-depth knowledge of hardware, software, operating systems, and troubleshooting techniques to deliver effective solutions.
- Handle escalated technical issues with efficiency and professionalism, ensuring client satisfaction with every interaction.
- Collaborate closely with our dedicated team to maintain a high standard of service and exceed client expectations.
What We're Looking For:
- Passion for technology and a keen interest in electronic products, especially smartphones.
- Excellent communication skills, with fluency in spoken Italian.
- Strong problem-solving abilities and a customer-focused approach.
- Previous experience in technical customer service or support roles preferred.
- College Diploma or higher education level is required.
The role is an Associate level position with a Contract employment type, functioning as a Customer Service role within the Computers and Electronics Manufacturing industry.
#J-18808-LjbffrCustomer Service Representative
Inserito 3 giorni fa
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Opportunità di Lavoro: Customer Service Representative Part-Time
Siamo alla ricerca di un Customer Service Representative part-time per il nostro team di Customer Service. La posizione prevede un orario di 20 ore settimanali distribuite su 4 giorni, con turni pomeridiani e serali fino alle ore 20:00. Il contratto offerto è a tempo determinato .
Ruolo e Responsabilità
Sotto la supervisione del Supervisor CS , il candidato si occuperà di:
- Gestire le richieste telefoniche di informazioni e assistenza da parte dei clienti.
- Fornire assistenza di primo livello utilizzando gli strumenti operativi disponibili.
- Rispondere efficacemente alle chiamate inbound riguardanti Spedizioni, Resi, Pagamenti, Assistenza ordini e prodotti.
- Risolvere problematiche e garantire un'eccellente Customer Experience.
- Rappresentare i valori del brand nel contatto con i clienti.
Requisiti e Preferenze
- Disponibilità a lavorare su turni pomeridiani, serali e durante il weekend fino alle 20:00.
- Preferibile esperienza in call center, Front Office o Back Office.
- Esperienza pregressa a contatto con il pubblico è preferibile.
- Buon utilizzo del PC e del pacchetto Office.
- Ottime capacità relazionali e comunicative, sia parlate che scritte.
- Forte orientamento al cliente, problem solving e obiettivi.
- Precisione, entusiasmo e professionalità.
- Capacità di lavorare in team in un ambiente dinamico.
- Etica e integrità.
Offerte e Benefici
- Training e formazione specifica nel ruolo.
- Possibilità di smartworking al termine della formazione, al raggiungimento dell'autonomia richiesta.
- Contratto a tempo determinato.
- Sconto dipendente del 20%.
- Mensa aziendale.
Customer Service Representative
Inserito 4 giorni fa
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Descrizione Del Lavoro
Get AI-powered advice on this job and more exclusive features.
About the Role
We are seeking a dedicated Customer Service professional to deliver outstanding support to both internal and external stakeholders. This role involves managing order processing, pricing and billing inquiries, service requests, and complaint resolution, while ensuring full compliance with internal procedures and applicable regulations (e.g., ABBOTT Quality System). You will work independently and contribute actively to the success of the local Customer Service team.
Key ResponsibilitiesFront Office
- Process customer orders received via telephone.
- Investigate and resolve complaints promptly and professionally.
- Collaborate with internal teams to resolve pricing discrepancies.
- Issue credit notes for returns and complaints within procedural deadlines.
- Coordinate with approved couriers for deliveries and claims.
- Organize return shipments and manage PER processing with sales representatives.
Back Office
- Handle orders received via email, fax, or post.
- Ensure accurate creation of sales orders and invoices.
- Generate documentation (packing lists, proforma invoices, credit notes).
- Execute timely and precise invoicing, including electronic formats.
- Monitor invoice issuance and follow up on backorders.
- Maintain master data (customers, materials, pricing).
- Support product tracking and FSCA (Field Safety Corrective Action) activities.
General
- Participate in process improvement initiatives and cross-functional projects.
- Mentor and train junior team members.
- Ensure compliance with company policies and ethical standards.
Education & Competencies
- Upper secondary/high school diploma (country-specific).
- Proven experience in Customer Service.
- Fluent in local language and proficient in English (written and spoken).
- Skilled in Microsoft Office and ERP systems (e.g., SAP).
- Strong organizational and communication skills.
- Customer-focused, team-oriented, and resilient under pressure.
- High integrity and adaptability in a dynamic environment.
- Entry level
- Full-time
- Customer Service
- Hospitals and Health Care
Customer Service Representative
Inserito 5 giorni fa
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Overview
ANDRITZ Bonetti is since 2022 part of the ANDRITZ Group. Established in 1923, Bonetti is a global manufacturer and supplier of doctor, creping and coater blades, as well as blade holders, and also provides services for paper machines. This acquisition extends and strengthens ANDRITZ’s aftermarket business and supplements the company’s current Paper Machine Service portfolio.
Bonetti is a well-recognized brand in the global paper machine market and known for its high-quality technology products. The company, with around 80 employees, has annual revenue of approximately 19 million euros and operates two production facilities in Italy (Lainate and Cantalupo).
Responsibilities- Handling customer inquiries via phone and email
- Resolving problems and complaints in a professional and timely manner
- Collaborating with other departments to ensure efficient service
- Entering and updating data into the SAP system
- After-sales support and customer loyalty
- Issuing quotes and orders
- Issuing invoices
- Providing logistical support where applicable
- Liaising with sales representatives (both in Italy and abroad)
- Preparing necessary sales statistics reports
- Attending trade fairs or traveling for short periods is possible
- Excellent knowledge of English (C1 level or higher)
- Good knowledge of Italian and, preferably, German (any other language spoken will be considered an asset)
- Previous experience in customer service (preferred)
- Excellent communication and interpersonal skills
- Ability to problem-solve and work in a team
- Familiarity with digital tools and SAP software
Customer Service Representative
Inserito 10 giorni fa
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Select how often (in days) to receive an alert:
Job title: Customer Service Representative
Job family: Sales, Marketing & Product Management
Business area: Pulp & Paper Service
Contract location: Lainate, IT
Working location: Lainate
Location type: Office Location / Office-based
Contract type: Permanent
ANDRITZ Bonetti is since 2022 part of the ANDRITZ Group. Established in 1923, Bonetti is a global manufacturer and supplier of doctor, creping and coater blades, as well as blade holders, and also provides services for paper machines. This acquisition extends and strengthens ANDRITZ’s aftermarket business and supplements the company’s current Paper Machine Service portfolio.
Bonetti is a well-recognized brand in the global paper machine market and known for its high-quality technology products. The company, with around 80 employees, has annual revenue of approximately 19 million euros and operates two production facilities in Italy (Lainate and Cantalupo).
Responsibilities- Handling customer inquiries via phone and email
- Resolving problems and complaints in a professional and timely manner
- Collaborating with other departments to ensure efficient service
- Entering and updating data into the SAP system
- After-sales support and customer loyalty
- Issuing quotes and orders
- Providing logistical support where applicable
- Liaising with sales representatives (both in Italy and abroad)
- Preparing necessary sales statistics reports
- Attending trade fairs or traveling for short periods is possible
- Excellent knowledge of English (C1 level or higher)
- Good knowledge of Italian and, preferably, German (any other language spoken will be considered an asset)
- Previous experience in customer service (preferred)
- Excellent communication and interpersonal skills
- Ability to problem-solve and work in a team
- Familiarity with digital tools and SAP software
Customer Service Representative
Inserito 15 giorni fa
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Descrizione Del Lavoro
JOB DESCRIPTION: Job Description About the Role
We are seeking a dedicated Customer Service professional to deliver outstanding support to both internal and external stakeholders. This role involves managing order processing, pricing and billing inquiries, service requests, and complaint resolution, while ensuring full compliance with internal procedures and applicable regulations (e.g., ABBOTT Quality System). You will work independently and contribute actively to the success of the local Customer Service team.
Key Responsibilities Front Office- Process customer orders received via telephone.
- Investigate and resolve complaints promptly and professionally.
- Collaborate with internal teams to resolve pricing discrepancies.
- Issue credit notes for returns and complaints within procedural deadlines.
- Coordinate with approved couriers for deliveries and claims.
- Organize return shipments and manage PER processing with sales representatives.
- Handle orders received via email, fax, or post.
- Ensure accurate creation of sales orders and invoices.
- Generate documentation (packing lists, proforma invoices, credit notes).
- Execute timely and precise invoicing, including electronic formats.
- Monitor invoice issuance and follow up on backorders.
- Maintain master data (customers, materials, pricing).
- Support product tracking and FSCA (Field Safety Corrective Action) activities.
- Participate in process improvement initiatives and cross-functional projects.
- Mentor and train junior team members.
- Ensure compliance with company policies and ethical standards.
- Upper secondary/high school diploma (country-specific).
- Proven experience in Customer Service.
- Fluent in local language and proficient in English (written and spoken).
- Skilled in Microsoft Office and ERP systems (e.g., SAP).
- Strong organizational and communication skills.
- Customer-focused, team-oriented, and resilient under pressure.
- High integrity and adaptability in a dynamic environment.
The base pay for this position is
N/AIn specific locations, the pay range may vary from the range posted.
JOB FAMILY: Customer Service DIVISION: CRM Cardiac Rhythm Management LOCATION: Italy > Milan : Viale Edison 110, Edison Park Centre ADDITIONAL LOCATIONS: WORK SHIFT: Standard TRAVEL: No MEDICAL SURVEILLANCE: Not Applicable SIGNIFICANT WORK ACTIVITIES: Not Applicable #J-18808-LjbffrSii il primo a saperlo
Informazioni sulle ultime novità Customer service Posti di lavoro;/Posti Vacanti nella Lombardia !
Customer Service Representative
Inserito 15 giorni fa
Lavoro visualizzato
Descrizione Del Lavoro
Job Description
About the Role
We are seeking a dedicated Customer Service professional to deliver outstanding support to both internal and external stakeholders. This role involves managing order processing, pricing and billing inquiries, service requests, and complaint resolution, while ensuring full compliance with internal procedures and applicable regulations (e.g., ABBOTT Quality System). You will work independently and contribute actively to the success of the local Customer Service team.
Key Responsibilities Front Office- Process customer orders received via telephone.
- Investigate and resolve complaints promptly and professionally.
- Collaborate with internal teams to resolve pricing discrepancies.
- Issue credit notes for returns and complaints within procedural deadlines.
- Coordinate with approved couriers for deliveries and claims.
- Organize return shipments and manage PER processing with sales representatives.
- Handle orders received via email, fax, or post.
- Ensure accurate creation of sales orders and invoices.
- Generate documentation (packing lists, proforma invoices, credit notes).
- Execute timely and precise invoicing, including electronic formats.
- Monitor invoice issuance and follow up on backorders.
- Maintain master data (customers, materials, pricing).
- Support product tracking and FSCA (Field Safety Corrective Action) activities.
- Participate in process improvement initiatives and cross-functional projects.
- Mentor and train junior team members.
- Ensure compliance with company policies and ethical standards.
- Upper secondary/high school diploma (country-specific).
- Proven experience in Customer Service.
- Fluent in local language and proficient in English (written and spoken).
- Skilled in Microsoft Office and ERP systems (e.g., SAP).
- Strong organizational and communication skills.
- Customer-focused, team-oriented, and resilient under pressure.
- High integrity and adaptability in a dynamic environment.
Customer Service Representative
Inserito 24 giorni fa
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Descrizione Del Lavoro
Per una sostituzione maternità stiamo cercando un/a giovane motivato/a e dinamico/a che desideri acquisire esperienza pratica e approfondire le proprie competenze in un contesto aziendale stimolante.
Nel team Customer Service la persona selezionata avrà l’opportunità di imparare le attività di supporto e assistenza dei clienti dalla richiesta d’offerta alla spedizione della merce, seguendo con rispetto le regole, le procedure e gli accordi di vendita stipulati dal team commerciale.
Principali responsabilità:
- Produrre offerte sulla base di prezzi o sconti stabiliti dal team commerciale;
- Consultare il sistema per selezionare il materiale standard richiesto dal cliente e indicarne la disponibilità;
- Raccogliere le informazioni necessarie all’apertura di un nuovo cliente e il corretto inserimento della relativa anagrafica;
- Controllare gli ordini ricevuti segnalando prontamente discrepanze rispetto all’offerta riguardo il prezzo, le consegne, i termini di pagamento e la resa;
- Inserire gli ordini a sistema con cura e con il rispetto di: prezzi, date di consegna, termini di pagamento e resa nel rispetto delle procedure sul rischio credito, della margin review e dell’export control;
- Controllare la disponibilità della merce tenendo presente le esigenze del cliente (ordine completo / piani di carico per containers e camion);
- Registrare con cura le fatture di vendita;
Requisiti:
- Diploma di istruzione secondaria di secondo grado a indirizzo linguistico;
- Un’ottima conoscenza lingua inglese e francese costituisce un requisito imprescindibile;
- Gradite esperienze pregresse anche brevi nel ruolo;
- Ottime doti relazionali e di Team Work;
- Capacità di individuare e gestire correttamente le priorità;
- Capacità di Problem Solving;
- Buona conoscenza del pacchetto Office, in particolare del programma Excel;
Sede di lavoro: Ciserano (BG)
Regal Rexnord, è un produttore di motori elettrici e componenti per la trasmissione di potenza, quotato in borsa, con un fatturato di circa 6,2 miliardi di dollari.
L'azienda conta circa 31.000 dipendenti a livello globale, con stabilimenti di produzione in tutti gli Stati Uniti, Canada, Messico, Europa, Cina e Asia.
In Regal Rexnord, l’obiettivo aziendale è creare un domani migliore convertendo in modo efficiente l’energia in movimento; questo significa creare soluzioni innovative, concentrandosi sulle esigenze dei clienti e sull’impegno per la sostenibilità. I prodotti dell’azienda sono alla base delle ventole dei sistemi HVAC, della fonte di energia che fa funzionare gli edifici intelligenti, delle attrezzature agricole e di ristorazione e dei sistemi di trasporto.
Regal Rexnord offre pari opportunità e si impegna a costruire in un ambiente di lavoro inclusivo e aperto alle diversità, unisciti al nostro team per creare il tuo domani migliore.
#J-18808-LjbffrCustomer Service Representative
Oggi
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Company
Vibram S.p.A., è una multinazionale italiana leader nella produzione e nella commercializzazione di suole in gomma ad alte prestazioni, simbolo di innovazione e design.
Oltre all’Headquarters Italiano e i suoi uffici centrali a Milano, Vibram vanta locations internazionali con siti produttive, centri ricerca e sviluppo e di rappresentanza negli Stati Uniti, in Cina, in Giappone e in Brasile.
Job Title
Customer Service Representative
Mission
La figura, inserita nel team Aftermarket, risponderà al Global Manager di riferimento e collaborerà con i team Sport Innovation Marketing e Cobblers, sia a livello EMEA che globale.
La posizione prevede attività finalizzate alla customer satisfaction, in particolare nella gestione degli ordini e nelle attività post-vendita, con l’obiettivo di garantire la massima soddisfazione del cliente. Inoltre, la figura sarà responsabile dell’organizzazione e gestione dei corsi Cobbler 4.0, rivolti ai distributori e clienti assegnati.
Sede di lavoro: Albizzate (VA).
Job
La posizione prevede le seguenti responsabilità, sia di back office, che di front office:
- Ricezione degli ordini e gestione degli stessi, provenienti dai distributori italiani ed esteri
- Verifica dello stato di avanzamento dell’ordine
- Monitoraggio della spedizione della merce al cliente
- Gestione della fatturazione con l’estero e preparazione delle offerte commerciali su nuovi prodotti ai clienti affidati
- Attività di recupero crediti verso i distributori delle aree di competenza
- Supporto telefonico ai distributori (front office)
- Gestione lettere di credito e di debito (note di credito e/o debito, gestione resi e reclami
- Manutenzione anagrafica clienti
- Aggiornamento dati in SAP
- Organizzazione delle classi relativi ai training Cobbler
- Gestione in prima persona della formazione relativa ai corsi della collana Cobbler
- Gestione dei feedback/richieste emersi durante la formazione
- Partecipazione a fiere di settore e open house interni organizzati da distributori
- Partecipazione a giornate di formazione legate a tappe delle attività Sport Innovation Marketing
- Saltuarie visite a clienti/distributori
- Supporto alla procedura di certificazione di calzolai premium
- Gestione di rapporti con i team di riferimento delle altre sedi Vibram nel mondo
Skills
- Affidabilità e precisione
- Autonomia e proattività nella gestione del cliente
- Conoscenza dei prodotti
- Disponibilità ai rapporti interpersonali
- Forte predisposizione a lavorare in team
- Disponibilità a fare trasferte (circa 15 giorni all'anno)
- Orientamento al cliente
- Necessaria ottima conoscenza della lingua tedesca e della lingua inglese (sia scritta che parlata)
- Ottima conoscenza di SAP (preferibile)
- Conoscenza basica delle formalità doganali
Cosa offriamo
- Inserimento diretto in azienda
- La storicità e l’heritage di un brand universalmente riconosciuto
(English below)
Company
Vibram S.p.A. is an Italian multinational leader in the production and marketing of high-performance rubber soles, a symbol of innovation and design.
In addition to the Italian Headquarters and its central offices in Milan, Vibram boasts international locations with production sites, research and development centers and representation in the United States, China, Japan and Brazil.
Job Title
Customer Service Representative (Repair)
Mission
The role, part of the Aftermarket team, will report to the Manager and will collaborate with the Sport Innovation Marketing and Cobblers teams, both at EMEA and global level.
The position includes activities aimed at ensuring customer satisfaction, particularly in order management and post-sales support, with the goal of delivering the highest level of client satisfaction. Additionally, the role will be responsible for organizing and managing Cobbler 4.0 training courses for the assigned distributors and customers.
Job
The position involves the following responsibilities, both back-office and front-office:
- Receiving and managing orders from both domestic and international distributors
- Monitoring the progress/status of orders
- Overseeing the shipment of goods to customers
- Handling invoicing for international clients and preparing commercial offers for new products to assigned customers
- Credit recovery activities for distributors in assigned areas
- Telephone support to distributors (front office)
- Managing credit and debit notes (including returns and complaints)
- Maintaining customer master data
- Updating data in SAP
- Organizing Cobbler training classes
- Personally delivering training sessions related to Cobbler courses
- Managing feedback and requests that arise during training sessions
- Participating in industry trade fairs and internal open house events organized by distributors
- Attending training days linked to Sport Innovation Marketing activities involving the promotional truck
- Occasional visits to customers/distributors
- Supporting the Premium Cobbler Certification process
- Managing relationships with teams across other Vibram locations worldwide
Skills
- Reliability and attention to detail
- Autonomy and proactivity in customer management
- Product knowledge
- Strong interpersonal skills
- Teamwork orientation
- Willingness to travel (approximately 15 days per year)
- Customer-oriented mindset
- Excellent knowledge of both German and English (written and spoken)
- Strong knowledge of SAP (preferred)
- Basic knowledge of customs procedures and formalities
What We Offer
- Direct employment with the company
- The legacy and heritage of a universally recognized brand