610 Posti di lavoro per Hr Consulting in Italia

HR Consultant Manager - Talent & People Development_Milano

At EY, we’re committed to shaping your future with confidence.

We will help you grow in a global and connected world, taking your career to where you want it to be.

Join EY and contribute to building a better working world.

What they say about us:

These are the most influential factors that have led colleagues to choose us in recent years:

• Learning and Development: over 50 hours per year for each person;
• Career progression: in the last 12 months, 65% of EY people received a career advancement;
• Salary and Benefits: with a wide range of corporate agreements, from gyms to shopping, including free telemedicine and psychological support services;
• Mobility and international opportunities: including the possibility to work abroad up to 20 days without traveling;
• Hybrid work: without centrally fixed days.

The opportunity and your responsibilities:

The Workforce Advisory team of the People Consulting sub-service line is looking for an HR Consulting Manager experienced in Talent & People Development, with a strong background in managing consulting projects and developing HR solutions to support our clients in resource optimization. The selected candidate will be responsible for leading and supervising consulting teams, managing client relationships, and defining innovative talent development strategies. The role involves active leadership in project coordination and strategic consulting at national and international levels.

Talent & People Development:

• Collaborate with clients to analyze organizational needs and define talent development strategies.
• Design and implement tailored talent development programs aimed at enhancing technical, managerial, and leadership skills.
• Supervise the creation and implementation of succession plans and career paths, working with management to ensure continuous alignment with business strategies.

Assessment:

• Define and conduct individual and group assessments using advanced methodologies (e.g., assessment centers, 360° feedback, psychometric tools) to identify skill gaps and development opportunities for clients.
• Analyze assessment results and work with clients to integrate findings into talent management and performance strategies.

Training:

• Design and deliver training programs, both traditional (classroom) and digital (e-learning, blended learning).
• Facilitate workshops and interactive sessions to develop transversal and behavioral skills (e.g., soft skills, teamwork, leadership).
• Evaluate the effectiveness of training programs, gather feedback, and propose continuous improvements.

Other activities:

• Collaborate with internal teams to develop innovative and cutting-edge HR solutions.
• Support clients in managing organizational change related to business transformation processes.
• Maintain long-term relationships with clients, ensuring high satisfaction levels and becoming a reference point for their HR needs.

The skills we are looking for:

• Degree in Psychology, Economics, Education Sciences, or related disciplines.
• Minimum 6-7 years of experience in HR consulting roles, focusing on Talent Development, Assessment, and Training.
• Proficiency with assessment tools and methodologies (e.g., Hogan, SHL, MBTI, DISC).
• Solid experience in designing and conducting development and training programs.
• Excellent communication, negotiation, and facilitation skills.
• Fluent English; knowledge of other languages is a plus.
• Availability for travel to support projects at national and international levels.

Nice to have:

• Certifications in HR (e.g., ICF, CIPD, assessment tool certifications).
• Knowledge of major e-learning platforms and Learning Management Systems (LMS).
• Familiarity with innovative training approaches, such as gamification, virtual reality, and AI applied to training.

What EY offers you

At EY, we help you develop future skills and experience world-class opportunities. You will have the chance to grow in a flexible environment and showcase your talent within a diverse and inclusive culture with global teams connected worldwide.

You will have the opportunity to:

• Participate in projects across various sectors and clients;
• Access over 450,000 hours of training to enhance your technical skills and personal talent;
• Be supported by a counselor in your professional journey;
• Benefit from flexible policies and the possibility to work abroad;
• Access benefits and diversified corporate welfare programs.

EY promotes diversity, equity, and inclusion, valuing uniqueness regardless of age, gender, ability, experience, culture, sexual orientation, religion, disability, or socioeconomic background. All our job offers are equally open to people with disabilities, in accordance with Italian law L. 68/99. Our goal is to create an equitable and accessible work environment.

To ensure the best experience during the selection process, please indicate any accommodations needed related to your disability.

EY | Building a better working world

EY is building a better working world by creating value for clients, people, society, and the planet, while strengthening trust in financial markets.

Using data, AI, and advanced technologies, EY teams help clients shape the future with confidence and find solutions to today’s and tomorrow’s most urgent challenges.

EY teams operate across a wide range of services: audit, consulting, tax, strategy, and mergers & acquisitions. Powered by deep sector knowledge, a global multidisciplinary network, and a diverse ecosystem of partners, EY delivers services in over 150 countries and territories.

Location: Milano

Ti aiuteremo a crescere in un mondo globale e connesso, portando la tua carriera dove desideri.

Questi sono i fattori più influenti che hanno spinto colleghe e colleghi a sceglierci negli ultimi anni:

• Learning and Development: oltre 50 ore all’anno per ciascuna persona;
• Progressione di carriera: solo negli ultimi 12 mesi il 65% delle persone di EY si è vista riconoscere un avanzamento di carriera;
• Salary e Benefits: con un’ampia gamma di convenzioni aziendali, dalla palestra allo shopping, fino a servizi gratuiti di telemedicina e supporto psicologico;
• Mobilità e opportunità internazionali , compresa la possibilità di lavorare dall’estero fino a 20 giorni senza essere in trasferta;
• Lavoro ibrido senza giornate prestabilite centralmente.

• Collaborare con i clienti per analizzare le esigenze organizzative e definire strategie di sviluppo del talento.
• Progettare e implementare programmi di talent development su misura, mirati a migliorare le competenze tecniche, manageriali e di leadership.
• Supervisionare la creazione e l’implementazione di piani di successione e percorsi di carriera, collaborando con il management aziendale per garantire un allineamento continuo alle strategie di business.
• Definire e condurre assessment individuali e di gruppo utilizzando metodologie avanzate (es. assessment center, 360° feedback, strumenti psicometrici), al fine di identificare gap di competenze e opportunità di sviluppo per i clienti.
• Analizzare i risultati degli assessment e lavorare con i clienti per integrare i risultati nelle strategie di gestione del talento e delle performance.

Formazione:

• Progettare e erogare programmi formativi, sia in modalità tradizionale (in aula) che digitale (e-learning, blended learning).
• Facilitare workshop e sessioni interattive per sviluppare competenze trasversali e comportamentali (es. soft skills, teamwork, leadership).
• Valutare l’efficacia dei programmi formativi, raccogliendo feedback e proponendo miglioramenti continui.

Altre attività:

• Collaborare con i team interni per sviluppare soluzioni innovative e all’avanguardia in ambito HR.
• Supportare i clienti nella gestione del cambiamento organizzativo, legato a processi di trasformazione aziendale.
• Mantenere relazioni durature con i clienti, garantendo un alto livello di soddisfazione e diventando un punto di riferimento per le loro esigenze HR.
• Laurea in Psicologia, Economia, Scienze della Formazione o discipline correlate.
• Minimo 6-7 anni di esperienza in ruoli di consulenza HR, con focus su Talent Development, Assessment e Formazione.
• Competenza nell’utilizzo di strumenti e metodologie di assessment (es. Hogan, SHL, MBTI, DISC).
• Solida esperienza nella progettazione e conduzione di programmi di sviluppo e formazione.
• Eccellenti capacità di comunicazione, negoziazione e facilitazione.
• Inglese fluente; la conoscenza di altre lingue rappresenta un plus.
• Disponibilità a trasferte per seguire progetti su scala nazionale e internazionale.
• Certificazioni in ambito HR (es. ICF, CIPD, certificazioni in strumenti di assessment).
• Conoscenza delle principali piattaforme di e-learning e Learning Management Systems (LMS).
• Familiarità con approcci innovativi di formazione, come gamification, realtà virtuale e intelligenza artificiale applicata alla formazione.

Cosa ti offriamo in EY

In EY, ti aiutiamo a sviluppare competenze future e vivere esperienze di livello mondiale. Avrai la possibilità di crescere in un ambiente flessibile e mostrare il tuo talento in una cultura diversificata e inclusiva con team globali connessi.

Avrai l’opportunità di:

• partecipare a progetti di ogni tipo per clienti di ogni settore;
• accedere a + 450.000 ore di formazione erogate per accrescere le tue competenze tecniche e il tuo talento personale;
• essere supportato/a da un Counselor nel tuo percorso professionale;
• usufruire di una policy flessibile e della possibilità di lavorare dall’estero;
• accedere a benefits e programmi di welfare aziendale diversificati.

EY promuove la diversità, l’equità e l’inclusione, valorizzando l’unicità, indipendentemente da età, genere, abilità, esperienza, cultura, orientamento sessuale, religione, disabilità e

background socioeconomico. Tutte le nostre offerte di lavoro si rivolgono allo stesso modo a persone con disabilità, in conformità con la legge italiana L. 68/99. Il nostro obiettivo è creare un ambiente di lavoro equo e accessibile.

Per garantirti la migliore esperienza possibile durante il processo di selezione, ti chiediamo di indicarci i presidi necessari in relazione alla tua eventuale disabilità.

EY | Costruire un mondo del lavoro migliore

EY sta costruendo un mondo del lavoro migliore, creando nuovo valore per i clienti, le persone, la società e il pianeta, rafforzando al contempo la fiducia nei mercati finanziari.

Grazie ai dati, all’intelligenza artificiale e alle tecnologie avanzate, i team di EY aiutano i clienti a plasmare il futuro con fiducia e a trovare soluzioni alle sfide più urgenti di oggi e di domani.

I team di EY operano in un’ampia gamma di servizi: revisione, consulenza, fiscalità, strategia e operazioni straordinarie. Alimentati da una profonda conoscenza dei settori, da una rete globale multidisciplinare e da un ecosistema di partner diversificato, i team EY offrono servizi in oltre 150 Paesi e territori.

HR Consultant Manager - Talent & People Development_Milano

At EY, we’re committed to shaping your future with confidence.

We will help you grow in a global and connected world, taking your career to where you want it to be.

Join EY and contribute to building a better working world.

What they say about us:

These are the most influential factors that have led colleagues to choose us in recent years:

• Learning and Development: over 50 hours per year for each person;
• Career progression: in the last 12 months, 65% of EY people received a career advancement;
• Salary and Benefits: with a wide range of corporate agreements, from gyms to shopping, including free telemedicine and psychological support services;
• Mobility and international opportunities: including the possibility to work abroad up to 20 days without traveling;
• Hybrid work: without centrally fixed days.

The opportunity and your responsibilities:

The Workforce Advisory team of the People Consulting sub-service line is looking for an HR Consulting Manager experienced in Talent & People Development, with a strong background in managing consulting projects and developing HR solutions to support our clients in resource optimization. The selected candidate will be responsible for leading and supervising consulting teams, managing client relationships, and defining innovative talent development strategies. The role involves active leadership in project coordination and strategic consulting at national and international levels.

Talent & People Development:

• Collaborate with clients to analyze organizational needs and define talent development strategies.
• Design and implement tailored talent development programs aimed at enhancing technical, managerial, and leadership skills.
• Supervise the creation and implementation of succession plans and career paths, working with management to ensure continuous alignment with business strategies.

Assessment:

• Define and conduct individual and group assessments using advanced methodologies (e.g., assessment centers, 360° feedback, psychometric tools) to identify skill gaps and development opportunities for clients.
• Analyze assessment results and work with clients to integrate findings into talent management and performance strategies.

Training:

• Design and deliver training programs, both traditional (classroom) and digital (e-learning, blended learning).
• Facilitate workshops and interactive sessions to develop transversal and behavioral skills (e.g., soft skills, teamwork, leadership).
• Evaluate the effectiveness of training programs, gather feedback, and propose continuous improvements.

Other activities:

• Collaborate with internal teams to develop innovative and cutting-edge HR solutions.
• Support clients in managing organizational change related to business transformation processes.
• Maintain long-term relationships with clients, ensuring high satisfaction levels and becoming a reference point for their HR needs.

The skills we are looking for:

• Degree in Psychology, Economics, Education Sciences, or related disciplines.
• Minimum 6-7 years of experience in HR consulting roles, focusing on Talent Development, Assessment, and Training.
• Proficiency with assessment tools and methodologies (e.g., Hogan, SHL, MBTI, DISC).
• Solid experience in designing and conducting development and training programs.
• Excellent communication, negotiation, and facilitation skills.
• Fluent English; knowledge of other languages is a plus.
• Availability for travel to support projects at national and international levels.

Nice to have:

• Certifications in HR (e.g., ICF, CIPD, assessment tool certifications).
• Knowledge of major e-learning platforms and Learning Management Systems (LMS).
• Familiarity with innovative training approaches, such as gamification, virtual reality, and AI applied to training.

What EY offers you

At EY, we help you develop future skills and experience world-class opportunities. You will have the chance to grow in a flexible environment and showcase your talent within a diverse and inclusive culture with global teams connected worldwide.

You will have the opportunity to:

• Participate in projects across various sectors and clients;
• Access over 450,000 hours of training to enhance your technical skills and personal talent;
• Be supported by a counselor in your professional journey;
• Benefit from flexible policies and the possibility to work abroad;
• Access benefits and diversified corporate welfare programs.

EY promotes diversity, equity, and inclusion, valuing uniqueness regardless of age, gender, ability, experience, culture, sexual orientation, religion, disability, or socioeconomic background. All our job offers are equally open to people with disabilities, in accordance with Italian law L. 68/99. Our goal is to create an equitable and accessible work environment.

To ensure the best experience during the selection process, please indicate any accommodations needed related to your disability.

EY | Building a better working world

EY is building a better working world by creating value for clients, people, society, and the planet, while strengthening trust in financial markets.

Using data, AI, and advanced technologies, EY teams help clients shape the future with confidence and find solutions to today’s and tomorrow’s most urgent challenges.

EY teams operate across a wide range of services: audit, consulting, tax, strategy, and mergers & acquisitions. Powered by deep sector knowledge, a global multidisciplinary network, and a diverse ecosystem of partners, EY delivers services in over 150 countries and territories.

Location: Milano

Ti aiuteremo a crescere in un mondo globale e connesso, portando la tua carriera dove desideri.

Questi sono i fattori più influenti che hanno spinto colleghe e colleghi a sceglierci negli ultimi anni:

• Learning and Development: oltre 50 ore all’anno per ciascuna persona;
• Progressione di carriera: solo negli ultimi 12 mesi il 65% delle persone di EY si è vista riconoscere un avanzamento di carriera;
• Salary e Benefits: con un’ampia gamma di convenzioni aziendali, dalla palestra allo shopping, fino a servizi gratuiti di telemedicina e supporto psicologico;
• Mobilità e opportunità internazionali , compresa la possibilità di lavorare dall’estero fino a 20 giorni senza essere in trasferta;
• Lavoro ibrido senza giornate prestabilite centralmente.

• Collaborare con i clienti per analizzare le esigenze organizzative e definire strategie di sviluppo del talento.
• Progettare e implementare programmi di talent development su misura, mirati a migliorare le competenze tecniche, manageriali e di leadership.
• Supervisionare la creazione e l’implementazione di piani di successione e percorsi di carriera, collaborando con il management aziendale per garantire un allineamento continuo alle strategie di business.
• Definire e condurre assessment individuali e di gruppo utilizzando metodologie avanzate (es. assessment center, 360° feedback, strumenti psicometrici), al fine di identificare gap di competenze e opportunità di sviluppo per i clienti.
• Analizzare i risultati degli assessment e lavorare con i clienti per integrare i risultati nelle strategie di gestione del talento e delle performance.

Formazione:

• Progettare e erogare programmi formativi, sia in modalità tradizionale (in aula) che digitale (e-learning, blended learning).
• Facilitare workshop e sessioni interattive per sviluppare competenze trasversali e comportamentali (es. soft skills, teamwork, leadership).
• Valutare l’efficacia dei programmi formativi, raccogliendo feedback e proponendo miglioramenti continui.

Altre attività:

• Collaborare con i team interni per sviluppare soluzioni innovative e all’avanguardia in ambito HR.
• Supportare i clienti nella gestione del cambiamento organizzativo, legato a processi di trasformazione aziendale.
• Mantenere relazioni durature con i clienti, garantendo un alto livello di soddisfazione e diventando un punto di riferimento per le loro esigenze HR.
• Laurea in Psicologia, Economia, Scienze della Formazione o discipline correlate.
• Minimo 6-7 anni di esperienza in ruoli di consulenza HR, con focus su Talent Development, Assessment e Formazione.
• Competenza nell’utilizzo di strumenti e metodologie di assessment (es. Hogan, SHL, MBTI, DISC).
• Solida esperienza nella progettazione e conduzione di programmi di sviluppo e formazione.
• Eccellenti capacità di comunicazione, negoziazione e facilitazione.
• Inglese fluente; la conoscenza di altre lingue rappresenta un plus.
• Disponibilità a trasferte per seguire progetti su scala nazionale e internazionale.
• Certificazioni in ambito HR (es. ICF, CIPD, certificazioni in strumenti di assessment).
• Conoscenza delle principali piattaforme di e-learning e Learning Management Systems (LMS).
• Familiarità con approcci innovativi di formazione, come gamification, realtà virtuale e intelligenza artificiale applicata alla formazione.

Cosa ti offriamo in EY

In EY, ti aiutiamo a sviluppare competenze future e vivere esperienze di livello mondiale. Avrai la possibilità di crescere in un ambiente flessibile e mostrare il tuo talento in una cultura diversificata e inclusiva con team globali connessi.

Avrai l’opportunità di:

• partecipare a progetti di ogni tipo per clienti di ogni settore;
• accedere a + 450.000 ore di formazione erogate per accrescere le tue competenze tecniche e il tuo talento personale;
• essere supportato/a da un Counselor nel tuo percorso professionale;
• usufruire di una policy flessibile e della possibilità di lavorare dall’estero;
• accedere a benefits e programmi di welfare aziendale diversificati.

EY promuove la diversità, l’equità e l’inclusione, valorizzando l’unicità, indipendentemente da età, genere, abilità, esperienza, cultura, orientamento sessuale, religione, disabilità e

background socioeconomico. Tutte le nostre offerte di lavoro si rivolgono allo stesso modo a persone con disabilità, in conformità con la legge italiana L. 68/99. Il nostro obiettivo è creare un ambiente di lavoro equo e accessibile.

Per garantirti la migliore esperienza possibile durante il processo di selezione, ti chiediamo di indicarci i presidi necessari in relazione alla tua eventuale disabilità.

EY | Costruire un mondo del lavoro migliore

EY sta costruendo un mondo del lavoro migliore, creando nuovo valore per i clienti, le persone, la società e il pianeta, rafforzando al contempo la fiducia nei mercati finanziari.

Grazie ai dati, all’intelligenza artificiale e alle tecnologie avanzate, i team di EY aiutano i clienti a plasmare il futuro con fiducia e a trovare soluzioni alle sfide più urgenti di oggi e di domani.

I team di EY operano in un’ampia gamma di servizi: revisione, consulenza, fiscalità, strategia e operazioni straordinarie. Alimentati da una profonda conoscenza dei settori, da una rete globale multidisciplinare e da un ecosistema di partner diversificato, i team EY offrono servizi in oltre 150 Paesi e territori.

DESCRIPTION

Join an exciting team with a great mission. We aim for Amazon to be the most customer-centric company where customers can find, discover, and buy anything online. With your help, Amazon will also become the most employee-centric company in the world. We seek exceptionally talented, bright, and driven individuals. This is your chance to make history!

The role involves developing and implementing strategies to address country labor relations challenges for on-the-road operational business lines and providing labor relations support by collaborating with operational teams to advance company objectives. The role acts as a strategic partner for Operations, Delivery Service Partner Management, and other key internal/external stakeholders.

The primary focus is to drive EXR operational excellence, goals, and strategy, while addressing ER needs within a specific country. Leading through complex labor issues and crisis situations with sound judgment and effective communication is essential.

The base location in Italy is flexible, with Rome or Naples suggested as potential bases.

Key job responsibilities

Labour Relations Strategy

• Strategy Development : Support the Head of Country in creating and implementing the EXR strategy.
• Country Execution : Deliver business line-specific goals and initiatives, adhering to approved EXR priorities and standards.
• Risk Mitigation : Use expertise in employee and labor relations to identify issues, predict risks, and develop strategies to mitigate them.
• Own Your ER Environment : Monitor internal EXR environment using standard tools and mechanisms, as well as external factors like new regulations and peer practices.
• Stakeholder Collaboration : Build and maintain influential relationships with Operations and other stakeholders to gather information, feedback, and support.
• Project Management : Manage projects and initiatives aimed at achieving country and business line results.

Operational Excellence

• Analytical Skills : Use data and anecdotes to develop recommendations and measure strategy success.
• Compliance : Ensure full compliance of EXR decisions and activities, flag risks, and suggest solutions.
• Deliver Innovation : Develop solutions that challenge current practices and industry norms.
• Fostering the Culture : Assess engagement mechanisms to maintain positive workplaces.
• Site Visits : Routinely visit Amazon sites and develop strategies to mitigate ER risks.
• Writing Skills : Contribute to EXR reporting activities.

Leadership Capabilities

• Strategic Vision and Execution : Support strategy development while managing daily EXR operations.
• Business Acumen : Translate business needs into EXR plans and participate in strategic planning.
• Collaboration and Partnership : Build relationships with leaders across departments to meet organizational goals.
• Problem-Solving and Innovation : Diagnose problems, influence solutions, and drive innovative programs.
• Effective Communication : Clearly communicate EXR matters to leaders and stakeholders.
• Crisis Management : Handle employee relations issues under time constraints with sound judgment.

The position reports to the Head of Employee and Experience Relations Italy within the EU Employee Experience and Relations Team. It is a full-time role requiring up to 50% travel within Italy and occasionally beyond, sometimes with little notice.

BASIC QUALIFICATIONS

• Experience in employee or labor relations, or Italian employment law
• Master’s Degree in Human Resources, Employment Law, Labour Relations, or MBA
• Fluent in both spoken and written Italian and English (CEFR C2)

PREFERRED QUALIFICATIONS

• Experience in distribution, logistics, or transportation industries
• Strong analytical, organizational, and flexibility skills
• Ability to navigate complex international organizational structures
• Excellent interpersonal and persuasion skills
• Fast comprehension and high judgment
• Experience working with third-party contractor workforces
• Ability to work in fast-paced, ambiguous environments

The North American Employee Relations (ER) team supports Field Operations organizations across fulfillment and logistics business lanes. The central objective of our team is to ensure treatment of employees that is fair, respectful, and consistent with our framework of our core business values and objectives. To support that objective, this position’s responsibilities fall into proactive and reactive categories. We are seeking an ER Manager with a demonstrated ability to collaborate with and influence field operations managers, human resources, and contractors; to analyze multiple levels of employee and partner feedback to identify risks and gaps; to create, audit, and sustain positive workplace relations programs; and to design and conduct positive workplace relations training that drives best practices. The Manager also will work reactively on crisis-oriented situations that typically can only be successfully addressed under severe time constraints. The individual will work reactively on employee relations issues that may arise at a single station, within a specific geographic region, or network-wide. Balancing time between projects and crisis-response is a critical component for success in the position.

The Employee Relations Manager will possess employee and labor relations expertise, excellent judgment, and highly-developed analytical, interpersonal, and communication skills. The Manager will be comfortable both presenting to senior leaders and communicating with frontline employees. The successful Manager will be a strong project manager, capable of independently owning large-scale, network-wide projects. The Manager will quickly become an important “source of truth” regarding whether the organization is meeting its core values and principles.


Key job responsibilities
The ER Manager also will work reactively on crisis-oriented situations that typically can only be successfully addressed under severe time constraints. An ER Manager will work reactively on employee relations issues that may arise at a single station, within a specific geographic region, or network-wide. Balancing time between projects and crisis-response is a critical component for success. This particular position will focus initially and primarily on proactive initiatives designed to promote the employee experience.

- Detect and Mitigate Risks: Apply employee and labor relations expertise to successfully identify trends, gaps, and challenges; execute solution-focused strategies and programs to mitigate risks
- Crisis Management: Work reactively on crisis-oriented partner issues under time limitations while exercising excellent judgment
- Project Management: Independently own large-scale, network-wide projects delivered on time that improve frontline partner experience
- Analyze and Interpret Data: Exercise strong analytical skills using data and anecdotes to develop persuasive narratives and recommendations; demonstrated ability to define and measure success of programs
- Communicate Effectively: Rapidly produce high-quality written communications that concisely analyze problems and recommends solutions; design and deliver highly-engaging training sessions
- Collaborate: Build constructive relationships with critical stakeholders to share information and influence change
- Problem Solve: Work independently with minimal supervision, in ambiguous situations, and persevere over internal and external barriers to drive resolutions
- Work at Scale: Launch and manage sustainable mechanisms for entire networks

• Bachelor's Degree
• 7+ years of relevant experience in employee relations, labor relations, or labor/employment law with emphasis on labor and employee relations Experience supporting large hourly workforces highly desired
• Successful record of creating, improving and executing programs at scale Experience analyzing and using metrics to identify vulnerabilities and drive improvements in the employee experience
• Skilled in MS Excel, Word, SharePoint & PowerPoint

• Advanced degree, JD, or other specialized training in labor/employee relations
• Experience building and launching programs that measurably impact positive engagement • Works well in a fast-paced environment, flexible, able to change direction quickly and manage projects through ambiguity and constant change
• Excellent organizational skills and attention to detail, able to juggle and prioritize multiple tasks simultaneously while delivering on commitments
• Strong communication skills in written and verbal form; extensive public speaking, training, and/or leadership communication skills
• Solid sense of accountability, high-quality judgment and sound decision-making • Ability to handle confidential information and escalate issues when appropriate
• Ability to quickly connect with people across a wide variety of cultural and socio-economic backgrounds
• Fluency in multiple languages
• Previous experience managing operations


Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

This position requires an individual who has previous employee and labor relations experience, subject matter knowledge, and strong communication (written/verbal) and interpersonal skills that enables the individual to work successfully on a broad spectrum of employee relations and site support issues and projects.

This role must be located in CDMX or EDOMEX.

The position supports Mexico Operations. The central objective of Amazon’s employee relations team is to ensure our organization’s treatment of employees is fair, respectful, and consistent with our framework of our core business values and objectives. To support that objective, this position will focus on site support activities that improve local and network employee relations.

The individual, for example, will work proactively to:
- Collect and analyze multiple levels of Associate and manager feedback, primarily through data analysis and site visits;
- Partner and engage with site leadership and HR to identify and improve opportunities that affect the Associate experience including continuous improvement in communication vehicles and practices;
- Analyze, diagnose, and audit people programs, policies, and practices to sustain positive employee relations;
- Prepare assessment reports including observations and analysis for senior level leadership review;
- Conduct positive employee relations trainings;
- Conduct and oversee employee relations and vulnerability assessment programs.
- Confident and innovative thinker; isn’t satisfied with “checking the box” or just pulling out “what we did at my last job”
- Acts with sense of urgency, bias for action, fast pace, and desire to thrive in a dynamically growing environment.

The individual may be required to work reactively on critical Employee Relations issues that are crisis-oriented and typically can only be successfully completed with limited time.

The position reports to the Mexico’s Employee Relations Head of Country within the Operations Human Resources group. This is a full-time position that will require significant travel, 50-60% of the time over the course of the year.

- Completed Bachelor’s degree.
- 5+ years direct experience in Employee Relations, Labor Relations, or labor/employment law with an emphasis on labor and employee relations work
- Experience in retail / manufacturing / distribution / call center environments with hourly employee populations.
- Experience in Federal Labor Law.
- Experience in identifying and mitigating labor risks.
- Technically proficient in MS Word, Excel, Access, & PowerPoint.
- English & Spanish proficiency.

- Bachelor’s degree; advanced degree, JD, or other specialized training in labor/employee relations.
- Experience working in unionized settings.
- Experience in designing and delivering successful training programs.
- Team player with demonstrated strong written and oral communication skills; excellent public speaker.
- Strong interpersonal and persuasion skills, enabling individual to establish partnerships working with senior leaders and across organizational lines.
- Able to handle confidential information in a mature and professional manner
- Highly analytical thinker and problem solver.
- Strong project and time management skills with ability to multi-task and manage multiple projects to closure.


Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Join an exciting team with a great mission. We aim for Amazon to be the most customer-centric company where customers can find, discover, and buy anything online. With your help, Amazon will also become the most employee-centric company in the world. We seek exceptionally talented, bright, and driven individuals. This is your chance to make history!

The role involves developing and implementing strategies to address country labour relations challenges for on-the-road operational business lines and providing labour relations support by collaborating with operational teams to advance company objectives. The role acts as a strategic partner for Operations, Delivery Service Partner Management, and other key internal / external stakeholders.

The primary focus is to drive EXR operational excellence, goals, and strategy while addressing ER needs within a specific country. Leading through complex labour issues and crisis situations with sound judgment and effective communication is essential.

The base location within Italy is flexible, with Rome or Naples suggested as options.

Key job responsibilities include :

Labour Relations Strategy

• Strategy Development : Support the Head of Country to create and implement the EXR strategy.
• Country Execution : Deliver business line-specific goals and initiatives, adhering to approved priorities and standards.
• Risk Mitigation : Use expertise in employee and labour relations to identify issues, predict risks, and develop mitigation strategies.
• Own Your ER Environment : Monitor internal and external environments, including regulations and peer practices.
• Stakeholder Collaboration : Build and maintain influential relationships with Operations and other stakeholders.
• Project Management : Independently manage projects to achieve country and business line results.

Operational Excellence

• Analytical Skills : Use data and anecdotes to develop recommendations and measure success.
• Compliance : Ensure full compliance of EXR activities, flag risks, and suggest alternatives.
• Deliver Innovation : Develop solutions that challenge current practices.
• Fostering the Culture : Assess engagement mechanisms and signals for positive workplaces.
• Site Visits : Routinely visit Amazon operation sites to develop strategies for ER risk mitigation.
• Writing Skills : Contribute to EXR reporting activities.

Leadership Capabilities

• Strategic Vision and Hands-on Execution : Support development of country strategies while managing day-to-day operations.
• Business Acumen : Translate business needs into EXR plans and participate in strategic meetings.
• Collaboration and Partnership : Build relationships with various departments to advance company objectives.
• Problem-Solving and Innovation : Partner with teams to diagnose problems and drive innovative programs.
• Effective Communication : Clearly communicate EXR matters to ensure organizational alignment.
• Crisis Management : Handle employee relations issues under time constraints with sound judgment.

The position reports to the Head of Employee and Experience Relations Italy within the EU Employee Experience and Relations Team. This full-time role requires up to 50% travel across Italy and occasionally beyond, sometimes with little notice.

• BASIC QUALIFICATIONS
• Experience in employee relations, labour relations, or employment law in Italy
• Master’s Degree in Human Resources, Employment Law, Labour Relations, or MBA
• Fluent in both spoken and written Italian and English (CEFR, C2)
• PREFERRED QUALIFICATIONS
• Experience in distribution, logistics, or transportation industries
• Excellent analytical, organizational, and flexibility skills
• Ability to navigate complex, international organizational structures
• Strong interpersonal and persuasion skills
• Fast comprehension and high judgment
• Experience with third-party contractor workforces
• Ability to work in fast-paced, ambiguous environments

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This position requires an individual with previous employee and labor relations experience, subject matter knowledge, and strong communication (written and verbal) and interpersonal skills. The individual should be able to work successfully on a broad spectrum of employee relations and site support issues and projects.

This role must be located in CDMX or EDOMEX.

The position supports Mexico Operations. Amazon’s employee relations team aims to ensure fair, respectful treatment of employees aligned with our core values and objectives. This role focuses on site support activities to improve local and network employee relations.

Key responsibilities include:

• Collecting and analyzing feedback from associates and managers through data analysis and site visits;
• Partnering with site leadership and HR to improve communication and the associate experience;
• Analyzing, diagnosing, and auditing people programs, policies, and practices to maintain positive employee relations;
• Preparing assessment reports for senior leadership review;
• Conducting employee relations training sessions;
• Overseeing employee relations and vulnerability assessment programs;

The candidate should be a confident and innovative thinker, proactive, and able to act with urgency in a fast-paced, dynamic environment. The role may involve reactive work on critical employee relations issues that are crisis-oriented and time-sensitive.

This full-time position reports to the Mexico Employee Relations Head of Country within the Operations HR group and requires significant travel (50-60% annually).

BASIC QUALIFICATIONS

• Bachelor’s degree completed;
• 5+ years of experience in Employee Relations, Labor Relations, or employment law, focusing on labor and employee relations;
• Experience in retail, manufacturing, distribution, or call center environments with hourly employees;
• Knowledge of Federal Labor Law;
• Experience identifying and mitigating labor risks;
• Proficiency in MS Word, Excel, Access, and PowerPoint;
• Fluent in English and Spanish.

PREFERRED QUALIFICATIONS

• Advanced degree, JD, or specialized training in labor or employee relations;
• Experience working in unionized settings;
• Experience designing and delivering training programs;
• Strong communication skills and public speaking ability;
• Excellent interpersonal and persuasion skills to collaborate with senior leaders;
• Ability to handle confidential information professionally;
• Analytical thinker and problem solver;
• Strong project management skills with the ability to multitask and complete projects.

Amazon promotes an inclusive culture. If you require workplace accommodations during the application or onboarding process, please visit our support page. Amazon is an equal opportunity employer and does not discriminate based on protected statuses.