108 Posti di lavoro per Incident Manager in Italia

Incident Manager

Please note that this opportunity requires monthly travels to our Luxembourg office.

About Satispay

Satispay was born to revolutionise everyday payments – making them simple, fair, and accessible to everyone. Now, the focus has moved even further, aiming to shape the future of money.

We're a movement empowering millions of people, driven by a shared purpose to tackle big challenges. And we're just getting started. We move quickly, think boldly, and trust each other to challenge the norm, learning and growing as we go.

If you're looking for more than just your next job – if you want to build something impactful with a talented team – you're in the right place.

What you’ll be doing

As an Incident Manager , you'll play a key role in owning the incident management process and driving platform stability and resilience by coordinating responses, facilitating resolutions, and analyzing root causes. Here's what your day-to-day will look like:

• Coordinate incident response – By owning the reporting, classification, and remediation phases of incidents, ensuring timely and effective communication and action during critical events.

• Drive incident resolution – By coordinating efforts across technical teams to restore normal service operation as quickly as possible during incidents, minimizing impact on our users and business.

• Communicate effectively – By managing clear and concise communication with leadership and relevant stakeholders during incidents, providing timely updates on status and progress.

• Analyze root causes – By providing leadership and expertise to technical teams to determine the underlying causes of incidents through thorough post-incident analysis and documentation.

• Monitor and prioritize issues – By proactively identifying, investigating, and prioritizing potential issues across our software and infrastructure to prevent incidents and maintain platform health.

Expect challenges, collaboration, and the freedom to bring your ideas to life. Things change quickly here, so be ready to adapt, take initiative, and shape your role as we grow.

Who we’re looking for

We need a problem-solver with a strong analytical mindset who thrives in a collaborative environment. If you’re detail-oriented and ready to take ownership in a dynamic setting, you’ll fit right in! Does this sound like you?

• Relevant experience – Proven experience in Incident Management within technology or financial services industries, demonstrating a strong understanding of incident lifecycle and best practices.

• Technical knowledge – Understanding of cloud computing platforms (e.g., AWS) and different service models (IaaS, PaaS, SaaS), enabling effective communication with technical teams.

• Security framework knowledge – Familiarity with relevant security frameworks (e.g., ISO 27001) and their implications for incident management processes.

• Analytical & tool skills – Data analysis skills, ideally including experience with monitoring and logging tools like Splunk, to identify trends and patterns in incident data.

• Communication & collaboration – Strong ability to develop connections and work closely with technical and business stakeholders at all levels, fostering a collaborative incident resolution environment.

Don't worry if you don't tick every box. We believe in the power of different viewpoints and strengths. Your unique perspective is important as we build something special. If you're passionate and can make a difference, we truly encourage you to apply.

Our benefits & perks

We believe high commitment, effort, and impact deserve to be highly rewarded and supported. That’s why we created Satispay CareAbout, our way of making sure you’re supported in your well-being, growth, and finances:

CareAbout health & well-being

• Unlimited paid time off

• Psychological support & mental health webinars with Serenis

• Flexible hybrid working system

• Extended parental leave

• Childcare leave

CareAbout growth & development

• Professional development programmes

• Internal mobility program

• Language classes with Preply

• Internal workshops & training

CareAbout financial support

• Stock Option Plan (with additional grants often provided based on performance)

• International relocation support

• Competitive salary

• Flexible Benefit budget

• Meal vouchers

Equal-Opportunity Employer
At Satispay, we're proud to be an equal-opportunity employer. We celebrate diversity and inclusion, welcoming individuals of all backgrounds. This opportunity is open to everyone, regardless - for instance - of race, colour, religion, sex, gender identity, sexual orientation, and national origin. Join us in a workplace where everyone belongs!

Learn more about us
Curious if our way of working clicks with yours? Our values and pillars aren’t just fancy words on a page - they really shape everything we do. Explore them here.

Sounds like your kind of place? Awesome!
We’d love to hear your story.

#LI-HYBRID

#LI-GA1

IT Service Engineering Manager – SRE & Incident Management

Cerchiamo un/una IT Service Engineering Manager con esperienza in Site Reliability Engineering (SRE) e Incident Management, capace di guidare un team tecnico e garantire affidabilità, resilienza e sicurezza delle infrastrutture IT.

Cosa farai

• Gestione e ottimizzazione di infrastrutture IT complesse (on-premise & cloud)
• Definizione e monitoraggio SLI/SLO
• Coordinamento incidenti come Incident Commander
• Automazione processi e monitoraggio (Elastic, Grafana, Splunk)
• Supervisione stack tecnologici (network, server, database, VM)
• Pianificazione e gestione Disaster Recovery (RTO/RPO)

Requisiti

• 5+ anni di esperienza in infrastrutture IT e service management
• 3+ anni di coordinamento team/progetti
• Competenze in virtualizzazione (VMware, Red Hat, Oracle VM), DevOps (Terraform, Ansible, Puppet), cloud (Azure, OCI), middleware Oracle e networking
• Conoscenza metodologie SRE e strumenti di log/monitoraggio

Soft skills

Leadership, problem solving, collaborazione cross-team, orientamento al miglioramento continuo.

Sede: Milano

IT Service Engineering Manager – SRE & Incident Management

Cerchiamo un/una IT Service Engineering Manager con esperienza in Site Reliability Engineering (SRE) e Incident Management, capace di guidare un team tecnico e garantire affidabilità, resilienza e sicurezza delle infrastrutture IT.

Cosa farai

• Gestione e ottimizzazione di infrastrutture IT complesse (on-premise & cloud)
• Definizione e monitoraggio SLI/SLO
• Coordinamento incidenti come Incident Commander
• Automazione processi e monitoraggio (Elastic, Grafana, Splunk)
• Supervisione stack tecnologici (network, server, database, VM)
• Pianificazione e gestione Disaster Recovery (RTO/RPO)

Requisiti

• 5+ anni di esperienza in infrastrutture IT e service management
• 3+ anni di coordinamento team/progetti
• Competenze in virtualizzazione (VMware, Red Hat, Oracle VM), DevOps (Terraform, Ansible, Puppet), cloud (Azure, OCI), middleware Oracle e networking
• Conoscenza metodologie SRE e strumenti di log/monitoraggio

Soft skills

Leadership, problem solving, collaborazione cross-team, orientamento al miglioramento continuo.

Sede: Milano

IT Service Engineering Manager – SRE & Incident Management

Cerchiamo un/una IT Service Engineering Manager con esperienza in Site Reliability Engineering (SRE) e Incident Management, capace di guidare un team tecnico e garantire affidabilità, resilienza e sicurezza delle infrastrutture IT.

Cosa farai

• Gestione e ottimizzazione di infrastrutture IT complesse (on-premise & cloud)
• Definizione e monitoraggio SLI/SLO
• Coordinamento incidenti come Incident Commander
• Automazione processi e monitoraggio (Elastic, Grafana, Splunk)
• Supervisione stack tecnologici (network, server, database, VM)
• Pianificazione e gestione Disaster Recovery (RTO/RPO)

Requisiti

• 5+ anni di esperienza in infrastrutture IT e service management
• 3+ anni di coordinamento team/progetti
• Competenze in virtualizzazione (VMware, Red Hat, Oracle VM), DevOps (Terraform, Ansible, Puppet), cloud (Azure, OCI), middleware Oracle e networking
• Conoscenza metodologie SRE e strumenti di log/monitoraggio

Soft skills

Leadership, problem solving, collaborazione cross-team, orientamento al miglioramento continuo.

Sede: Milano

IT Service Engineering Manager – SRE & Incident Management

Cerchiamo un/una IT Service Engineering Manager con esperienza in Site Reliability Engineering (SRE) e Incident Management, capace di guidare un team tecnico e garantire affidabilità, resilienza e sicurezza delle infrastrutture IT.

Cosa farai

• Gestione e ottimizzazione di infrastrutture IT complesse (on-premise & cloud)
• Definizione e monitoraggio SLI/SLO
• Coordinamento incidenti come Incident Commander
• Automazione processi e monitoraggio (Elastic, Grafana, Splunk)
• Supervisione stack tecnologici (network, server, database, VM)
• Pianificazione e gestione Disaster Recovery (RTO/RPO)

Requisiti

• 5+ anni di esperienza in infrastrutture IT e service management
• 3+ anni di coordinamento team/progetti
• Competenze in virtualizzazione (VMware, Red Hat, Oracle VM), DevOps (Terraform, Ansible, Puppet), cloud (Azure, OCI), middleware Oracle e networking
• Conoscenza metodologie SRE e strumenti di log/monitoraggio

Soft skills

Leadership, problem solving, collaborazione cross-team, orientamento al miglioramento continuo.

Sede: Milano

IT Service Engineering Manager – SRE & Incident Management

Cerchiamo un/una IT Service Engineering Manager con esperienza in Site Reliability Engineering (SRE) e Incident Management, capace di guidare un team tecnico e garantire affidabilità, resilienza e sicurezza delle infrastrutture IT.

Cosa farai

• Gestione e ottimizzazione di infrastrutture IT complesse (on-premise & cloud)
• Definizione e monitoraggio SLI/SLO
• Coordinamento incidenti come Incident Commander
• Automazione processi e monitoraggio (Elastic, Grafana, Splunk)
• Supervisione stack tecnologici (network, server, database, VM)
• Pianificazione e gestione Disaster Recovery (RTO/RPO)

Requisiti

• 5+ anni di esperienza in infrastrutture IT e service management
• 3+ anni di coordinamento team/progetti
• Competenze in virtualizzazione (VMware, Red Hat, Oracle VM), DevOps (Terraform, Ansible, Puppet), cloud (Azure, OCI), middleware Oracle e networking
• Conoscenza metodologie SRE e strumenti di log/monitoraggio

Soft skills

Leadership, problem solving, collaborazione cross-team, orientamento al miglioramento continuo.

Sede: Milano

IT Service Engineering Manager – SRE & Incident Management

Cerchiamo un/una IT Service Engineering Manager con esperienza in Site Reliability Engineering (SRE) e Incident Management , capace di guidare un team tecnico e garantire affidabilità, resilienza e sicurezza delle infrastrutture IT.

Cosa farai

• Gestione e ottimizzazione di infrastrutture IT complesse (on-premise & cloud)
• Definizione e monitoraggio SLI/SLO
• Coordinamento incidenti come Incident Commander
• Automazione processi e monitoraggio (Elastic, Grafana, Splunk)
• Supervisione stack tecnologici (network, server, database, VM)
• Pianificazione e gestione Disaster Recovery (RTO/RPO)

Requisiti

• 5+ anni di esperienza in infrastrutture IT e service management
• 3+ anni di coordinamento team/progetti
• Competenze in virtualizzazione (VMware, Red Hat, Oracle VM), DevOps (Terraform, Ansible, Puppet), cloud (Azure, OCI), middleware Oracle e networking
• Conoscenza metodologie SRE e strumenti di log/monitoraggio

Soft skills

Leadership, problem solving, collaborazione cross-team, orientamento al miglioramento continuo.

Sede : Milano

Where passion meets opportunity

The best of your adventures is the one you have yet to sail!

Job Purpose

MSC Cruises is the world’s third-largest cruise brand as well as the leader in Europe, South America, the Gulf region, and Southern Africa with more market share in addition to deployed capacity than any other player. It is also the fastest-growing global cruise brand with a strong presence in the Caribbean, North America, and Far East markets. Headquartered in Geneva, MSC Cruises is one of the two brands that sit within the Cruise Division of MSC Group, the leading privately held Swiss-based shipping and logistics conglomerate with over 300 years of maritime heritage. MSC Cruises – the contemporary brand - has a modern fleet of 22 cruise ships with three new vessels due to be launched in 2025, 2026, and 2027.

As an IT Incident Manager , your primary responsibility is to ensure the effective and efficient management of IT incidents within the organization. You will play a crucial role in minimizing the impact of incidents on business operations, maintaining service levels, and facilitating timely resolution. The job purpose encompasses leading incident response efforts, coordinating with cross-functional teams, and implementing preventive measures to enhance overall IT resilience.

Key Accountabilities

• Lead and coordinate IT incident response to ensure fast and effective resolution, minimizing impact on business operations. Act as the primary point of contact for all incident-related communication, ensuring transparency and keeping stakeholders informed throughout the incident lifecycle.
• Conduct post-incident reviews and proactive analysis, identifying root causes, systemic issues, and emerging risks through trend analysis and risk assessments. Translate insights into preventative actions, working cross-functionally to drive continuous improvement and strengthen incident response strategies.
• Identify and address recurring issues through trend analysis and collaboration with Problem Management, incorporating risk assessments to identify vulnerabilities and prioritizing incident response efforts accordingly.
• Develop and present actionable incident reporting, delivering clear dashboards and insights to leadership while supporting the continuous improvement of Incident, Major Incident, and Problem Management processes in line with industry best practices.
• Ensure seamless integration of Incident Management with other ITIL processes such as Change, Release, Configuration, and Knowledge Management.
• Facilitate targeted training and simulation exercises to enhance incident response readiness across IT and non-IT teams, promoting awareness, preparedness, and consistent performance in line with defined SLAs and OLAs that support business-critical operations.

• At least 5 years’ proven experience as IT Incident Manager.
• Master's degree in computer science, engineering or equivalent.
• Fluent in English, oral and written (any other language is an advantage) with excellent written and verbal communication skills.
• Effectively managing key stakeholders both internally and externally in the organisation. Experience in supplier’s governance and services setup & management.
• Proven experience in Incident Management, ITIL or other relevant frameworks.
• ITSM ServiceNow Platform knowledge, any certification is an advantage that will be very appreciated.
• Demonstrated success in implementing preventive measures and driving continuous improvement.
• Experience in risk assessments and prioritizing incident response efforts.
• Experience supporting 24/7 environments, with a strong understanding of critical systems and operations.
• Willingness to be On-Call or work flexible hours during major incidents, ensuring timely leadership and resolution.

• Right to work in Italy

Our commitment

We are committed to building a future that values diverse perspectives, embraces the world beyond borders, and fosters an inclusive environment where every individual feels valued, respected and empowered to be their authentic selves. Our commitment extends to taking meaningful, measurable actions that have a long-term positive impact on our guests, our employees and our planet.

Ready to turn your passion into something extraordinary? Join us at MSC Cruises, where new opportunities await. Apply today to be part of a global team that is pushing boundaries and achieving something remarkable. Your journey starts here!

Cerchiamo un/una IT Service Engineering Manager con esperienza in Site Reliability Engineering (SRE) e Incident Management , capace di guidare un team tecnico e garantire affidabilità, resilienza e sicurezza delle infrastrutture IT.

• Gestione e ottimizzazione di infrastrutture IT complesse (on-premise & cloud)
• Definizione e monitoraggio SLI/SLO
• Coordinamento incidenti come Incident Commander
• Automazione processi e monitoraggio (Elastic, Grafana, Splunk)
• Supervisione stack tecnologici (network, server, database, VM)
• Pianificazione e gestione Disaster Recovery (RTO/RPO)
• 5+ anni di esperienza in infrastrutture IT e service management
• 3+ anni di coordinamento team/progetti
• Competenze in virtualizzazione (VMware, Red Hat, Oracle VM), DevOps (Terraform, Ansible, Puppet), cloud (Azure, OCI), middleware Oracle e networking
• Conoscenza metodologie SRE e strumenti di log/monitoraggio

Leadership, problem solving, collaborazione cross-team, orientamento al miglioramento continuo.