260 Posti di lavoro per Incident Manager in Italia

Incident Manager

Milano, Lombardia Satispay

Inserito 2 giorni fa

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Descrizione Del Lavoro

Join to apply for the Incident Manager role at Satispay

Join to apply for the Incident Manager role at Satispay

Get AI-powered advice on this job and more exclusive features.

Please note that this opportunity requires monthly travels to our Luxembourg office.

About Satispay

Satispay was born to revolutionise everyday payments – making them simple, fair, and accessible to everyone. Now, the focus has moved even further, aiming to shape the future of money.

We're a movement empowering millions of people, driven by a shared purpose to tackle big challenges. And we're just getting started. We move quickly, think boldly, and trust each other to challenge the norm, learning and growing as we go.

If you're looking for more than just your next job – if you want to build something impactful with a talented team – you're in the right place.

What You’ll Be Doing

As an Incident Manager , you'll play a key role in owning the incident management process and driving platform stability and resilience by coordinating responses, facilitating resolutions, and analyzing root causes. Here's what your day-to-day will look like:

  • Coordinate incident response – By owning the reporting, classification, and remediation phases of incidents, ensuring timely and effective communication and action during critical events.
  • Drive incident resolution – By coordinating efforts across technical teams to restore normal service operation as quickly as possible during incidents, minimizing impact on our users and business.
  • Communicate effectively – By managing clear and concise communication with leadership and relevant stakeholders during incidents, providing timely updates on status and progress.
  • Analyze root causes – By providing leadership and expertise to technical teams to determine the underlying causes of incidents through thorough post-incident analysis and documentation.
  • Monitor and prioritize issues – By proactively identifying, investigating, and prioritizing potential issues across our software and infrastructure to prevent incidents and maintain platform health.

Expect challenges, collaboration, and the freedom to bring your ideas to life. Things change quickly here, so be ready to adapt, take initiative, and shape your role as we grow.

Who We’re Looking For

We need a problem-solver with a strong analytical mindset who thrives in a collaborative environment. If you’re detail-oriented and ready to take ownership in a dynamic setting, you’ll fit right in! Does this sound like you?

  • Relevant experience – Proven experience in Incident Management within technology or financial services industries, demonstrating a strong understanding of incident lifecycle and best practices.
  • Technical knowledge – Understanding of cloud computing platforms (e.g., AWS) and different service models (IaaS, PaaS, SaaS), enabling effective communication with technical teams.
  • Security framework knowledge – Familiarity with relevant security frameworks (e.g., ISO 27001) and their implications for incident management processes.
  • Analytical & tool skills – Data analysis skills, ideally including experience with monitoring and logging tools like Splunk, to identify trends and patterns in incident data.
  • Communication & collaboration – Strong ability to develop connections and work closely with technical and business stakeholders at all levels, fostering a collaborative incident resolution environment.

Don't worry if you don't tick every box. We believe in the power of different viewpoints and strengths. Your unique perspective is important as we build something special. If you're passionate and can make a difference, we truly encourage you to apply.

Our Benefits & Perks

We believe high commitment, effort, and impact deserve to be highly rewarded and supported. That’s why we created Satispay CareAbout, our way of making sure you’re supported in your well-being, growth, and finances:

CareAbout health & well-being

  • Unlimited paid time off
  • Psychological support & mental health webinars with Serenis
  • Flexible hybrid working system
  • Extended parental leave
  • Childcare leave

CareAbout growth & development

  • Professional development programmes
  • Internal mobility program
  • Language classes with Preply
  • Internal workshops & training

CareAbout financial support

  • Stock Option Plan (with additional grants often provided based on performance)
  • International relocation support
  • Competitive salary
  • Flexible Benefit budget
  • Meal vouchers

Equal-Opportunity Employer

At Satispay, we're proud to be an equal-opportunity employer. We celebrate diversity and inclusion, welcoming individuals of all backgrounds. This opportunity is open to everyone, regardless - for instance - of race, colour, religion, sex, gender identity, sexual orientation, and national origin. Join us in a workplace where everyone belongs!

Learn More About Us

Curious if our way of working clicks with yours? Our values and pillars aren’t just fancy words on a page - they really shape everything we do. Explore them here.

Sounds like your kind of place? Awesome!

We’d love to hear your story.

Seniority level
  • Seniority level Entry level
Employment type
  • Employment type Full-time
Job function
  • Job function Information Technology

Referrals increase your chances of interviewing at Satispay by 2x

Sign in to set job alerts for “Incident Manager” roles. Change Manager - Infrastrutture & DevOps Delivery Practice Manager - Data & AI, Professional Services Project Manager IT – Government & Public Services (Milano) Manager – Regulatory Change Management FSI - Milan Facility Manager Italy (Data Center maintenance HVAC- Electricity) IT Service Management (ITSM) Analyst – Banking Sector Implementation and Delivery Manager - Laboratory Productivity Services Implementation and Delivery Manager - Laboratory Productivity Services (Associate) Project Manager, Language Services, EMEA CFO Services – Project Manager Finance Transformation

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

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Siamo spiacenti, questo lavoro non è disponibile nella tua regione

Incident Manager

Lombardia, Lombardia Satispay

Inserito 22 giorni fa

Lavoro visualizzato

Tocca di nuovo per chiudere

Descrizione Del Lavoro

workfromhome

Incident Manager

Please note that this opportunity requires monthly travels to our Luxembourg office.

About Satispay

Satispay was born to revolutionise everyday payments – making them simple, fair, and accessible to everyone. Now, the focus has moved even further, aiming to shape the future of money.

We're a movement empowering millions of people, driven by a shared purpose to tackle big challenges. And we're just getting started. We move quickly, think boldly, and trust each other to challenge the norm, learning and growing as we go.

If you're looking for more than just your next job – if you want to build something impactful with a talented team – you're in the right place.

What you’ll be doing

As an Incident Manager , you'll play a key role in owning the incident management process and driving platform stability and resilience by coordinating responses, facilitating resolutions, and analyzing root causes. Here's what your day-to-day will look like:

  • Coordinate incident response – By owning the reporting, classification, and remediation phases of incidents, ensuring timely and effective communication and action during critical events.

  • Drive incident resolution – By coordinating efforts across technical teams to restore normal service operation as quickly as possible during incidents, minimizing impact on our users and business.

  • Communicate effectively – By managing clear and concise communication with leadership and relevant stakeholders during incidents, providing timely updates on status and progress.

  • Analyze root causes – By providing leadership and expertise to technical teams to determine the underlying causes of incidents through thorough post-incident analysis and documentation.

  • Monitor and prioritize issues – By proactively identifying, investigating, and prioritizing potential issues across our software and infrastructure to prevent incidents and maintain platform health.

Expect challenges, collaboration, and the freedom to bring your ideas to life. Things change quickly here, so be ready to adapt, take initiative, and shape your role as we grow.

Who we’re looking for

We need a problem-solver with a strong analytical mindset who thrives in a collaborative environment. If you’re detail-oriented and ready to take ownership in a dynamic setting, you’ll fit right in! Does this sound like you?

  • Relevant experience – Proven experience in Incident Management within technology or financial services industries, demonstrating a strong understanding of incident lifecycle and best practices.

  • Technical knowledge – Understanding of cloud computing platforms (e.g., AWS) and different service models (IaaS, PaaS, SaaS), enabling effective communication with technical teams.

  • Security framework knowledge – Familiarity with relevant security frameworks (e.g., ISO 27001) and their implications for incident management processes.

  • Analytical & tool skills – Data analysis skills, ideally including experience with monitoring and logging tools like Splunk, to identify trends and patterns in incident data.

  • Communication & collaboration – Strong ability to develop connections and work closely with technical and business stakeholders at all levels, fostering a collaborative incident resolution environment.

Don't worry if you don't tick every box. We believe in the power of different viewpoints and strengths. Your unique perspective is important as we build something special. If you're passionate and can make a difference, we truly encourage you to apply.

Our benefits & perks

We believe high commitment, effort, and impact deserve to be highly rewarded and supported. That’s why we created Satispay CareAbout, our way of making sure you’re supported in your well-being, growth, and finances:

CareAbout health & well-being

  • Unlimited paid time off

  • Psychological support & mental health webinars with Serenis

  • Flexible hybrid working system

  • Extended parental leave

  • Childcare leave

CareAbout growth & development

  • Professional development programmes

  • Internal mobility program

  • Language classes with Preply

  • Internal workshops & training

CareAbout financial support

  • Stock Option Plan (with additional grants often provided based on performance)

  • International relocation support

  • Competitive salary

  • Flexible Benefit budget

  • Meal vouchers

Equal-Opportunity Employer
At Satispay, we're proud to be an equal-opportunity employer. We celebrate diversity and inclusion, welcoming individuals of all backgrounds. This opportunity is open to everyone, regardless - for instance - of race, colour, religion, sex, gender identity, sexual orientation, and national origin. Join us in a workplace where everyone belongs!

Learn more about us
Curious if our way of working clicks with yours? Our values and pillars aren’t just fancy words on a page - they really shape everything we do. Explore them here .

Sounds like your kind of place? Awesome!
We’d love to hear your story.




#LI-HYBRID

#LI-GA1

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Siamo spiacenti, questo lavoro non è disponibile nella tua regione

Incident Manager

Lombardia, Lombardia Satispay

Oggi

Lavoro visualizzato

Tocca di nuovo per chiudere

Descrizione Del Lavoro

Incident Manager

Please note that this opportunity requires monthly travels to our Luxembourg office.

About Satispay

Satispay was born to revolutionise everyday payments – making them simple, fair, and accessible to everyone. Now, the focus has moved even further, aiming to shape the future of money.

We're a movement empowering millions of people, driven by a shared purpose to tackle big challenges. And we're just getting started. We move quickly, think boldly, and trust each other to challenge the norm, learning and growing as we go.

If you're looking for more than just your next job – if you want to build something impactful with a talented team – you're in the right place.

What you’ll be doing

As an Incident Manager , you'll play a key role in owning the incident management process and driving platform stability and resilience by coordinating responses, facilitating resolutions, and analyzing root causes. Here's what your day-to-day will look like:

  • Coordinate incident response – By owning the reporting, classification, and remediation phases of incidents, ensuring timely and effective communication and action during critical events.

  • Drive incident resolution – By coordinating efforts across technical teams to restore normal service operation as quickly as possible during incidents, minimizing impact on our users and business.

  • Communicate effectively – By managing clear and concise communication with leadership and relevant stakeholders during incidents, providing timely updates on status and progress.

  • Analyze root causes – By providing leadership and expertise to technical teams to determine the underlying causes of incidents through thorough post-incident analysis and documentation.

  • Monitor and prioritize issues – By proactively identifying, investigating, and prioritizing potential issues across our software and infrastructure to prevent incidents and maintain platform health.

Expect challenges, collaboration, and the freedom to bring your ideas to life. Things change quickly here, so be ready to adapt, take initiative, and shape your role as we grow.

Who we’re looking for

We need a problem-solver with a strong analytical mindset who thrives in a collaborative environment. If you’re detail-oriented and ready to take ownership in a dynamic setting, you’ll fit right in! Does this sound like you?

  • Relevant experience – Proven experience in Incident Management within technology or financial services industries, demonstrating a strong understanding of incident lifecycle and best practices.

  • Technical knowledge – Understanding of cloud computing platforms (e.g., AWS) and different service models (IaaS, PaaS, SaaS), enabling effective communication with technical teams.

  • Security framework knowledge – Familiarity with relevant security frameworks (e.g., ISO 27001) and their implications for incident management processes.

  • Analytical & tool skills – Data analysis skills, ideally including experience with monitoring and logging tools like Splunk, to identify trends and patterns in incident data.

  • Communication & collaboration – Strong ability to develop connections and work closely with technical and business stakeholders at all levels, fostering a collaborative incident resolution environment.

Don't worry if you don't tick every box. We believe in the power of different viewpoints and strengths. Your unique perspective is important as we build something special. If you're passionate and can make a difference, we truly encourage you to apply.

Our benefits & perks

We believe high commitment, effort, and impact deserve to be highly rewarded and supported. That’s why we created Satispay CareAbout, our way of making sure you’re supported in your well-being, growth, and finances:

CareAbout health & well-being

  • Unlimited paid time off

  • Psychological support & mental health webinars with Serenis

  • Flexible hybrid working system

  • Extended parental leave

  • Childcare leave

CareAbout growth & development

  • Professional development programmes

  • Internal mobility program

  • Language classes with Preply

  • Internal workshops & training

CareAbout financial support

  • Stock Option Plan (with additional grants often provided based on performance)

  • International relocation support

  • Competitive salary

  • Flexible Benefit budget

  • Meal vouchers

Equal-Opportunity Employer
At Satispay, we're proud to be an equal-opportunity employer. We celebrate diversity and inclusion, welcoming individuals of all backgrounds. This opportunity is open to everyone, regardless - for instance - of race, colour, religion, sex, gender identity, sexual orientation, and national origin. Join us in a workplace where everyone belongs!

Learn more about us
Curious if our way of working clicks with yours? Our values and pillars aren’t just fancy words on a page - they really shape everything we do. Explore them here.

Sounds like your kind of place? Awesome!
We’d love to hear your story.




#LI-HYBRID

#LI-GA1

#J-18808-Ljbffr
Siamo spiacenti, questo lavoro non è disponibile nella tua regione

Incident Manager

Lombardia, Lombardia Satispay

Oggi

Lavoro visualizzato

Tocca di nuovo per chiudere

Descrizione Del Lavoro

Join to apply for the Incident Manager role at Satispay

Join to apply for the Incident Manager role at Satispay

Get AI-powered advice on this job and more exclusive features.

Please note that this opportunity requires monthly travels to our Luxembourg office.

About Satispay

Satispay was born to revolutionise everyday payments – making them simple, fair, and accessible to everyone. Now, the focus has moved even further, aiming to shape the future of money.

We're a movement empowering millions of people, driven by a shared purpose to tackle big challenges. And we're just getting started. We move quickly, think boldly, and trust each other to challenge the norm, learning and growing as we go.

If you're looking for more than just your next job – if you want to build something impactful with a talented team – you're in the right place.

What You’ll Be Doing

As an Incident Manager , you'll play a key role in owning the incident management process and driving platform stability and resilience by coordinating responses, facilitating resolutions, and analyzing root causes. Here's what your day-to-day will look like:

  • Coordinate incident response – By owning the reporting, classification, and remediation phases of incidents, ensuring timely and effective communication and action during critical events.
  • Drive incident resolution – By coordinating efforts across technical teams to restore normal service operation as quickly as possible during incidents, minimizing impact on our users and business.
  • Communicate effectively – By managing clear and concise communication with leadership and relevant stakeholders during incidents, providing timely updates on status and progress.
  • Analyze root causes – By providing leadership and expertise to technical teams to determine the underlying causes of incidents through thorough post-incident analysis and documentation.
  • Monitor and prioritize issues – By proactively identifying, investigating, and prioritizing potential issues across our software and infrastructure to prevent incidents and maintain platform health.

Expect challenges, collaboration, and the freedom to bring your ideas to life. Things change quickly here, so be ready to adapt, take initiative, and shape your role as we grow.

Who We’re Looking For

We need a problem-solver with a strong analytical mindset who thrives in a collaborative environment. If you’re detail-oriented and ready to take ownership in a dynamic setting, you’ll fit right in! Does this sound like you?

  • Relevant experience – Proven experience in Incident Management within technology or financial services industries, demonstrating a strong understanding of incident lifecycle and best practices.
  • Technical knowledge – Understanding of cloud computing platforms (e.g., AWS) and different service models (IaaS, PaaS, SaaS), enabling effective communication with technical teams.
  • Security framework knowledge – Familiarity with relevant security frameworks (e.g., ISO 27001) and their implications for incident management processes.
  • Analytical & tool skills – Data analysis skills, ideally including experience with monitoring and logging tools like Splunk, to identify trends and patterns in incident data.
  • Communication & collaboration – Strong ability to develop connections and work closely with technical and business stakeholders at all levels, fostering a collaborative incident resolution environment.

Don't worry if you don't tick every box. We believe in the power of different viewpoints and strengths. Your unique perspective is important as we build something special. If you're passionate and can make a difference, we truly encourage you to apply.

Our Benefits & Perks

We believe high commitment, effort, and impact deserve to be highly rewarded and supported. That’s why we created Satispay CareAbout, our way of making sure you’re supported in your well-being, growth, and finances:

CareAbout health & well-being

  • Unlimited paid time off
  • Psychological support & mental health webinars with Serenis
  • Flexible hybrid working system
  • Extended parental leave
  • Childcare leave

CareAbout growth & development

  • Professional development programmes
  • Internal mobility program
  • Language classes with Preply
  • Internal workshops & training

CareAbout financial support

  • Stock Option Plan (with additional grants often provided based on performance)
  • International relocation support
  • Competitive salary
  • Flexible Benefit budget
  • Meal vouchers

Equal-Opportunity Employer

At Satispay, we're proud to be an equal-opportunity employer. We celebrate diversity and inclusion, welcoming individuals of all backgrounds. This opportunity is open to everyone, regardless - for instance - of race, colour, religion, sex, gender identity, sexual orientation, and national origin. Join us in a workplace where everyone belongs!

Learn More About Us

Curious if our way of working clicks with yours? Our values and pillars aren’t just fancy words on a page - they really shape everything we do. Explore them here.

Sounds like your kind of place? Awesome!

We’d love to hear your story.

Seniority level
  • Seniority levelEntry level
Employment type
  • Employment typeFull-time
Job function
  • Job functionInformation Technology

Referrals increase your chances of interviewing at Satispay by 2x

Sign in to set job alerts for “Incident Manager” roles.Change Manager - Infrastrutture & DevOpsDelivery Practice Manager - Data & AI, Professional ServicesProject Manager IT – Government & Public Services (Milano)Manager – Regulatory Change Management FSI - MilanFacility Manager Italy (Data Center maintenance HVAC- Electricity)IT Service Management (ITSM) Analyst – Banking SectorImplementation and Delivery Manager - Laboratory Productivity ServicesImplementation and Delivery Manager - Laboratory Productivity Services(Associate) Project Manager, Language Services, EMEACFO Services – Project Manager Finance Transformation

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

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Siamo spiacenti, questo lavoro non è disponibile nella tua regione

IT Incident Manager

Napoli, Campania MSC CRUISES

Inserito 9 giorni fa

Lavoro visualizzato

Tocca di nuovo per chiudere

Descrizione Del Lavoro

Where passion meets opportunity

The best of your adventures is the one you have yet to sail!

Job Purpose

MSC Cruises is the world’s third-largest cruise brand as well as the leader in Europe, South America, the Gulf region, and Southern Africa with more market share in addition to deployed capacity than any other player. It is also the fastest-growing global cruise brand with a strong presence in the Caribbean, North America, and Far East markets. Headquartered in Geneva, MSC Cruises is one of the two brands that sit within the Cruise Division of MSC Group, the leading privately held Swiss-based shipping and logistics conglomerate with over 300 years of maritime heritage. MSC Cruises – the contemporary brand - has a modern fleet of 22 cruise ships with three new vessels due to be launched in 2025, 2026, and 2027.

As an IT Incident Manager , your primary responsibility is to ensure the effective and efficient management of IT incidents within the organization. You will play a crucial role in minimizing the impact of incidents on business operations, maintaining service levels, and facilitating timely resolution. The job purpose encompasses leading incident response efforts, coordinating with cross-functional teams, and implementing preventive measures to enhance overall IT resilience.

Key Accountabilities

  • Lead and coordinate IT incident response to ensure fast and effective resolution, minimizing impact on business operations. Act as the primary point of contact for all incident-related communication, ensuring transparency and keeping stakeholders informed throughout the incident lifecycle.
  • Conduct post-incident reviews and proactive analysis, identifying root causes, systemic issues, and emerging risks through trend analysis and risk assessments. Translate insights into preventative actions, working cross-functionally to drive continuous improvement and strengthen incident response strategies.
  • Identify and address recurring issues through trend analysis and collaboration with Problem Management, incorporating risk assessments to identify vulnerabilities and prioritizing incident response efforts accordingly.
  • Develop and present actionable incident reporting, delivering clear dashboards and insights to leadership while supporting the continuous improvement of Incident, Major Incident, and Problem Management processes in line with industry best practices.
  • Ensure seamless integration of Incident Management with other ITIL processes such as Change, Release, Configuration, and Knowledge Management.
  • Facilitate targeted training and simulation exercises to enhance incident response readiness across IT and non-IT teams, promoting awareness, preparedness, and consistent performance in line with defined SLAs and OLAs that support business-critical operations.
QUALIFICATIONS (skills, Competencies, Experience)

  • At least 5 years’ proven experience as IT Incident Manager.
  • Master's degree in computer science, engineering or equivalent.
  • Fluent in English, oral and written (any other language is an advantage) with excellent written and verbal communication skills.
  • Effectively managing key stakeholders both internally and externally in the organisation. Experience in supplier’s governance and services setup & management.
  • Proven experience in Incident Management, ITIL or other relevant frameworks.
  • ITSM ServiceNow Platform knowledge, any certification is an advantage that will be very appreciated.
  • Demonstrated success in implementing preventive measures and driving continuous improvement.
  • Experience in risk assessments and prioritizing incident response efforts.
  • Experience supporting 24/7 environments, with a strong understanding of critical systems and operations.
  • Willingness to be On-Call or work flexible hours during major incidents, ensuring timely leadership and resolution.
Visa Requirements

  • Right to work in Italy

Our commitment

We are committed to building a future that values diverse perspectives, embraces the world beyond borders, and fosters an inclusive environment where every individual feels valued, respected and empowered to be their authentic selves. Our commitment extends to taking meaningful, measurable actions that have a long-term positive impact on our guests, our employees and our planet.

Ready to turn your passion into something extraordinary? Join us at MSC Cruises, where new opportunities await. Apply today to be part of a global team that is pushing boundaries and achieving something remarkable. Your journey starts here!

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Siamo spiacenti, questo lavoro non è disponibile nella tua regione

IT Incident Manager

Campania, Campania MSC CRUISES

Oggi

Lavoro visualizzato

Tocca di nuovo per chiudere

Descrizione Del Lavoro

Where passion meets opportunity

The best of your adventures is the one you have yet to sail!

Job Purpose

MSC Cruises is the world’s third-largest cruise brand as well as the leader in Europe, South America, the Gulf region, and Southern Africa with more market share in addition to deployed capacity than any other player. It is also the fastest-growing global cruise brand with a strong presence in the Caribbean, North America, and Far East markets. Headquartered in Geneva, MSC Cruises is one of the two brands that sit within the Cruise Division of MSC Group, the leading privately held Swiss-based shipping and logistics conglomerate with over 300 years of maritime heritage. MSC Cruises – the contemporary brand - has a modern fleet of 22 cruise ships with three new vessels due to be launched in 2025, 2026, and 2027.

As an IT Incident Manager , your primary responsibility is to ensure the effective and efficient management of IT incidents within the organization. You will play a crucial role in minimizing the impact of incidents on business operations, maintaining service levels, and facilitating timely resolution. The job purpose encompasses leading incident response efforts, coordinating with cross-functional teams, and implementing preventive measures to enhance overall IT resilience.

Key Accountabilities

  • Lead and coordinate IT incident response to ensure fast and effective resolution, minimizing impact on business operations. Act as the primary point of contact for all incident-related communication, ensuring transparency and keeping stakeholders informed throughout the incident lifecycle.
  • Conduct post-incident reviews and proactive analysis, identifying root causes, systemic issues, and emerging risks through trend analysis and risk assessments. Translate insights into preventative actions, working cross-functionally to drive continuous improvement and strengthen incident response strategies.
  • Identify and address recurring issues through trend analysis and collaboration with Problem Management, incorporating risk assessments to identify vulnerabilities and prioritizing incident response efforts accordingly.
  • Develop and present actionable incident reporting, delivering clear dashboards and insights to leadership while supporting the continuous improvement of Incident, Major Incident, and Problem Management processes in line with industry best practices.
  • Ensure seamless integration of Incident Management with other ITIL processes such as Change, Release, Configuration, and Knowledge Management.
  • Facilitate targeted training and simulation exercises to enhance incident response readiness across IT and non-IT teams, promoting awareness, preparedness, and consistent performance in line with defined SLAs and OLAs that support business-critical operations.
QUALIFICATIONS (skills, Competencies, Experience)

  • At least 5 years’ proven experience as IT Incident Manager.
  • Master's degree in computer science, engineering or equivalent.
  • Fluent in English, oral and written (any other language is an advantage) with excellent written and verbal communication skills.
  • Effectively managing key stakeholders both internally and externally in the organisation. Experience in supplier’s governance and services setup & management.
  • Proven experience in Incident Management, ITIL or other relevant frameworks.
  • ITSM ServiceNow Platform knowledge, any certification is an advantage that will be very appreciated.
  • Demonstrated success in implementing preventive measures and driving continuous improvement.
  • Experience in risk assessments and prioritizing incident response efforts.
  • Experience supporting 24/7 environments, with a strong understanding of critical systems and operations.
  • Willingness to be On-Call or work flexible hours during major incidents, ensuring timely leadership and resolution.
Visa Requirements

  • Right to work in Italy

Our commitment

We are committed to building a future that values diverse perspectives, embraces the world beyond borders, and fosters an inclusive environment where every individual feels valued, respected and empowered to be their authentic selves. Our commitment extends to taking meaningful, measurable actions that have a long-term positive impact on our guests, our employees and our planet.

Ready to turn your passion into something extraordinary? Join us at MSC Cruises, where new opportunities await. Apply today to be part of a global team that is pushing boundaries and achieving something remarkable. Your journey starts here!

#J-18808-Ljbffr
Siamo spiacenti, questo lavoro non è disponibile nella tua regione

IT Service Delivery Analyst

Genova, Liguria JR Italy

Inserito 6 giorni fa

Lavoro visualizzato

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Descrizione Del Lavoro

AGAP2 è un gruppo europeo di consulenza ingegneristica e operativa, parte del Gruppo MoOngy. Presenti in 14 paesi europei con oltre 8.500 dipendenti, abbiamo inaugurato la nostra prima sede italiana a Milano sei anni fa. Data la nostra costante crescita, stiamo potenziando e ampliando il nostro team con individui che condividano i nostri valori fondamentali: AMBIZIONE, SORRISO, DINAMISMO, VOGLIA DI METTERSI IN GIOCO, il tutto in un contesto in continuo sviluppo, dove le relazioni umane sono prioritarie.

Nell'ottica di rafforzare il nostro team, stiamo cercando un IT Service Analyst, con focus sull’ETRM (Energy Trading and Risk Management), per un'opportunità in presenza presso la sede di una nostra Azienda partner a Genova (GE).

Responsabilità Principali

  • Collaborare con le funzioni aziendali per comprendere i requisiti operativi e trasformarli in soluzioni tecniche funzionali e scalabili.
  • Coordinare l’integrazione del sistema ETRM con altri sistemi critici aziendali, garantendo coerenza, sicurezza e continuità dei flussi informativi.
  • Gestire la relazione con il fornitore del sistema ETRM, monitorando SLA (Service Level Agreement), aggiornamenti e risoluzione delle anomalie.
  • Eseguire attività di test funzionali e regressivi, assicurando la qualità del software e il corretto funzionamento delle personalizzazioni.
  • Offrire supporto agli utenti interni, risolvendo problematiche operative e contribuendo all’adozione efficace del sistema attraverso formazione e assistenza.
  • Esperienza di 2–3 anni in ruoli simili (Business Analyst, System Analyst, Application Specialist o affini).
  • Ottime capacità analitiche e attenzione al dettaglio, con un forte orientamento al problem-solving.
  • Buone doti relazionali e comunicative, per collaborare con stakeholder interni ed esterni.
  • Conoscenza operativa dei linguaggi SQL e PL/SQL .
  • Familiarità con i processi core di un’azienda Utility (es. energy, gas, acqua).
  • Gradita conoscenza di sistemi ETRM e/o ERP.
  • Contratto a tempo indeterminato con buoni pasto e indennità.
  • Strumenti di formazione per sviluppare sia le competenze tecniche che le soft skills.
  • Follow-up costante con il team HR per garantire il tuo sviluppo professionale.
  • Opportunità di crescita in un ambiente dinamico e stimolante.

AGAP2 è un equal opportunities employer: crediamo che tutte le forme di diversità siano fonte di arricchimento reciproco. Ci impegniamo a garantire un ambiente di lavoro inclusivo, nel quale ogni singola risorsa possa apportare un valore unico alla nostra realtà. Pertanto, accogliamo candidature senza distinzione di età, genere, nazionalità, disabilità, orientamento sessuale, religione o stato civile.

Inoltre, teniamo fede ai nostri impegni prestando attenzione alle risorse appartenenti alle categorie protette ai sensi degli articoli 1 e 18 della Legge 68/99.

I dati personali saranno trattati in conformità alle disposizioni contenute nel regolamento UE 2016/679.

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Siamo spiacenti, questo lavoro non è disponibile nella tua regione
Sii il primo a saperlo

Informazioni sulle ultime novità Incident manager Posti di lavoro;/Posti Vacanti nella Italia !

IT Service Delivery Analyst

Genova, Liguria agap2 Italia

Inserito 6 giorni fa

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Descrizione Del Lavoro

Overview

AGAP2 è un gruppo europeo di consulenza ingegneristica e operativa, parte del Gruppo MoOngy. Presenti in 14 paesi europei con oltre 8.500 dipendenti, abbiamo inaugurato la nostra prima sede italiana a Milano sei anni fa. Data la nostra costante crescita, stiamo potenziando e ampliando il nostro team con individui che condividano i nostri valori fondamentali: AMBIZIONE, SORRISO, DINAMISMO, VOGLIA DI METTERSI IN GIOCO, il tutto in un contesto in continuo sviluppo, dove le relazioni umane sono prioritarie.

Nell'ottica di rafforzare il nostro team, stiamo cercando un IT Service Analyst, con focus sull’ETRM (Energy Trading and Risk Management) , per un'opportunità in presenza presso la sede di una nostra Azienda partner a Genova (GE).

Responsabilità Principali
  • Collaborare con le funzioni aziendali per comprendere i requisiti operativi e trasformarli in soluzioni tecniche funzionali e scalabili.
  • Coordinare l’integrazione del sistema ETRM con altri sistemi critici aziendali, garantendo coerenza, sicurezza e continuità dei flussi informativi.
  • Gestire la relazione con il fornitore del sistema ETRM, monitorando SLA (Service Level Agreement), aggiornamenti e risoluzione delle anomalie.
  • Eseguire attività di test funzionali e regressivi, assicurando la qualità del software e il corretto funzionamento delle personalizzazioni.
  • Offrire supporto agli utenti interni, risolvendo problematiche operative e contribuendo all’adozione efficace del sistema attraverso formazione e assistenza.
  • Esperienza di 2–3 anni in ruoli simili (Business Analyst, System Analyst, Application Specialist o affini).
  • Ottime capacità analitiche e attenzione al dettaglio, con un forte orientamento al problem-solving.
  • Buone doti relazionali e comunicative, per collaborare con stakeholder interni ed esterni.
  • Conoscenza operativa dei linguaggi SQL e PL/SQL .
  • Familiarità con i processi core di un’azienda Utility (es. energy, gas, acqua).
  • Gradita conoscenza di sistemi ETRM e/o ERP.
  • Contratto a tempo indeterminato con buoni pasto e indennità.
  • Strumenti di formazione per sviluppare sia le competenze tecniche che le soft skills.
  • Follow-up costante con il team HR per garantire il tuo sviluppo professionale.
  • Opportunità di crescita in un ambiente dinamico e stimolante.
Impegno e Diversity

AGAP2 è un equal opportunities employer: crediamo che tutte le forme di diversità siano fonte di arricchimento reciproco. Ci impegniamo a garantire un ambiente di lavoro inclusivo, nel quale ogni singola risorsa possa apportare un valore unico alla nostra realtà. Pertanto, accogliamo candidature senza distinzione di età, genere, nazionalità, disabilità, orientamento sessuale, religione o stato civile.

Inoltre, teniamo fede ai nostri impegni prestando attenzione alle risorse appartenenti alle categorie protette ai sensi degli articoli 1 e 18 della Legge 68/99.

I dati personali saranno trattati in conformità alle disposizioni contenute nel regolamento UE 2016/679.

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Siamo spiacenti, questo lavoro non è disponibile nella tua regione

IT Service Delivery Analyst

Liguria, Liguria agap2 Italia

Oggi

Lavoro visualizzato

Tocca di nuovo per chiudere

Descrizione Del Lavoro

CHI SIAMO AGAP2 è un gruppo europeo di consulenza ingegneristica e operativa, parte del Gruppo MoOngy. Presenti in 14 paesi europei con oltre 8.500 dipendenti, abbiamo inaugurato la nostra prima sede italiana a Milano sei anni fa. Data la nostra costante crescita, stiamo potenziando e ampliando il nostro team con individui che condividano i nostri valori fondamentali: AMBIZIONE, SORRISO, DINAMISMO, VOGLIA DI METTERSI IN GIOCO, il tutto in un contesto in continuo sviluppo, dove le relazioni umane sono prioritarie. IL TUO RUOLO Nell'ottica di rafforzare il nostro team, stiamo cercando un IT Service Analyst, con focus sull’ETRM (Energy Trading and Risk Management), per un'opportunità in presenza presso la sede di una nostra Azienda partner a Genova (GE). Responsabilità Principali Collaborare con le funzioni aziendali per comprendere i requisiti operativi e trasformarli in soluzioni tecniche funzionali e scalabili. Coordinare l’integrazione del sistema ETRM con altri sistemi critici aziendali, garantendo coerenza, sicurezza e continuità dei flussi informativi. Gestire la relazione con il fornitore del sistema ETRM, monitorando SLA (Service Level Agreement), aggiornamenti e risoluzione delle anomalie. Eseguire attività di test funzionali e regressivi, assicurando la qualità del software e il corretto funzionamento delle personalizzazioni. Offrire supporto agli utenti interni, risolvendo problematiche operative e contribuendo all’adozione efficace del sistema attraverso formazione e assistenza. Requisiti Esperienza di 2–3 anni in ruoli simili (Business Analyst, System Analyst, Application Specialist o affini). Ottime capacità analitiche e attenzione al dettaglio, con un forte orientamento al problem-solving. Buone doti relazionali e comunicative, per collaborare con stakeholder interni ed esterni. Conoscenza operativa dei linguaggi SQL e PL/SQL . Familiarità con i processi core di un’azienda Utility (es. energy, gas, acqua). Gradita conoscenza di sistemi ETRM e/o ERP. Cosa offriamo: Contratto a tempo indeterminato con buoni pasto e indennità. Strumenti di formazione per sviluppare sia le competenze tecniche che le soft skills. Follow-up costante con il team HR per garantire il tuo sviluppo professionale. Opportunità di crescita in un ambiente dinamico e stimolante. The world needs you AGAP2 è un equal opportunities employer : crediamo che tutte le forme di diversità siano fonte di arricchimento reciproco. Ci impegniamo a garantire un ambiente di lavoro inclusivo, nel quale ogni singola risorsa possa apportare un valore unico alla nostra realtà. Pertanto, accogliamo candidature senza distinzione di età, genere, nazionalità, disabilità, orientamento sessuale, religione o stato civile. Inoltre, teniamo fede ai nostri impegni prestando attenzione alle risorse appartenenti alle categorie protette ai sensi degli articoli 1 e 18 della Legge 68/99. I dati personali saranno trattati in conformità alle disposizioni contenute nel regolamento UE 2016/679.
Siamo spiacenti, questo lavoro non è disponibile nella tua regione

IT Service Delivery Analyst

16151 Liguria, Liguria agap2 Italia

Inserito 5 giorni fa

Lavoro visualizzato

Tocca di nuovo per chiudere

Descrizione Del Lavoro

CHI SIAMO

AGAP2 è un gruppo europeo di consulenza ingegneristica e operativa, parte del Gruppo MoOngy. Presenti in 14 paesi europei con oltre 8.500 dipendenti, abbiamo inaugurato la nostra prima sede italiana a Milano sei anni fa. Data la nostra costante crescita, stiamo potenziando e ampliando il nostro team con individui che condividano i nostri valori fondamentali: AMBIZIONE, SORRISO, DINAMISMO, VOGLIA DI METTERSI IN GIOCO, il tutto in un contesto in continuo sviluppo, dove le relazioni umane sono prioritarie.


IL TUO RUOLO

Nell'ottica di rafforzare il nostro team, stiamo cercando un IT Service Analyst, con focus sull’ETRM (Energy Trading and Risk Management), per un'opportunità in presenza presso la sede di una nostra Azienda partner a Genova (GE).


Responsabilità Principali


  • Collaborare con le funzioni aziendali per comprendere i requisiti operativi e trasformarli in soluzioni tecniche funzionali e scalabili.
  • Coordinare l’integrazione del sistema ETRM con altri sistemi critici aziendali, garantendo coerenza, sicurezza e continuità dei flussi informativi.
  • Gestire la relazione con il fornitore del sistema ETRM, monitorando SLA (Service Level Agreement), aggiornamenti e risoluzione delle anomalie.
  • Eseguire attività di test funzionali e regressivi, assicurando la qualità del software e il corretto funzionamento delle personalizzazioni.
  • Offrire supporto agli utenti interni, risolvendo problematiche operative e contribuendo all’adozione efficace del sistema attraverso formazione e assistenza.


Requisiti


  • Esperienza di 2–3 anni in ruoli simili (Business Analyst, System Analyst, Application Specialist o affini).
  • Ottime capacità analitiche e attenzione al dettaglio, con un forte orientamento al problem-solving.
  • Buone doti relazionali e comunicative, per collaborare con stakeholder interni ed esterni.
  • Conoscenza operativa dei linguaggi SQL e PL/SQL .
  • Familiarità con i processi core di un’azienda Utility (es. energy, gas, acqua).
  • Gradita conoscenza di sistemi ETRM e/o ERP.


Cosa offriamo:


  • Contratto a tempo indeterminato con buoni pasto e indennità.
  • Strumenti di formazione per sviluppare sia le competenze tecniche che le soft skills.
  • Follow-up costante con il team HR per garantire il tuo sviluppo professionale.
  • Opportunità di crescita in un ambiente dinamico e stimolante.



The world needs you

AGAP2 è un equal opportunities employer : crediamo che tutte le forme di diversità siano fonte di arricchimento reciproco. Ci impegniamo a garantire un ambiente di lavoro inclusivo, nel quale ogni singola risorsa possa apportare un valore unico alla nostra realtà. Pertanto, accogliamo candidature senza distinzione di età, genere, nazionalità, disabilità, orientamento sessuale, religione o stato civile.

Inoltre, teniamo fede ai nostri impegni prestando attenzione alle risorse appartenenti alle categorie protette ai sensi degli articoli 1 e 18 della Legge 68/99.

I dati personali saranno trattati in conformità alle disposizioni contenute nel regolamento UE 2016/679.

Siamo spiacenti, questo lavoro non è disponibile nella tua regione

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