34 Posti di lavoro per Technical support in Tricalle
Italian Customer Support Agent - Remote Portugal -Relocation
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Job Opportunity : Italian-Speaking Customer Support Advisors Remote from Portugal (with Relocation)
Start Date : 5 June
Location : Portugal (Remote with relocation support)
Contract Type : 6 months (renewable)
Relocation Package : Included (flight + accommodation support)
Submission Deadline : 29 May
We are hiring I talian-speaking Customer Support Advisors for a leading technology company exclusively through our agency. These urgent remote roles start on 5 June .
About the Role
Join a dynamic Sales & Support team delivering outstanding service and inbound sales for a global tech brand. You will :
- Support customers via phone, email, and chat
- Handle post-sales topics : deliveries, refunds, and warranties
- Promote tech products and achieve sales goals
- Ensure exceptional service quality and customer satisfaction
- Manage orders using CRM tools
Who Were Looking For
- Tech-savvy and customer-focused
- Strong communication and problem-solving skills
- Willing to work on rotational shifts, MonSat (08 : 0019 : 00); 2 days off
Whats on Offer
- Remote position with relocation support (flight + accommodation)
- Bonus : up to 225 / month
- Health insurance from Day 1 (free after 6 months)
- Paid training and career development
This is a priority project with limited availability.
Apply now :
WhatsApp :
Customer Support • Pescara, Province of Pescara, Italy
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Technical Support Engineer
Ieri
Lavoro visualizzato
Descrizione Del Lavoro
Il tuo ruolo
Per l’area di Technical Support, siamo alla ricerca di un addetto al Supporto Tecnico che si inserisca nel nostro team. La figura ricercata sarà coinvolta in tutte le attività riguardanti le richieste di supporto, sia interne che lato cliente. In particolare:
- Gestione del triage delle richieste di intervento:
prima scrematura e raccolta delle informazioni preliminari. - Inserimento e gestione delle richieste supporto attraverso portale ticketing dedicato.
- Consultazione e inserimento dei dati nei sistemi informativi interni aziendali.
- Tracciatura e monitoraggio dell’avanzamento ordini di assistenza.
- Inserimento ordini di acquisto e fatturazione.
- Gestione di commesse di supporto tecnico, upgrade macchine e ricambi in vendita.
Skillset:
- Competenze ingegneristiche industriali / gestionali (focus su processi, tecnologie e produzione).
- Conoscenze di lettura degli schemi elettrici / P&ID.
- Conoscenze dei linguaggi di programmazione lato automazione (es: Siemens TIA Portal).
- Conoscenza del pacchetto MS Office.
Il profilo ideale risponde ai seguenti requisiti:
- Diploma in meccanica o laurea triennale / magistrale in ingegneria meccanica o equipollenti.
- Buona conoscenza della lingua inglese, parlata e scritta.
- Disponibilità a trasferte internazionali.
- Forte orientamento agli obiettivi e capacità di lavoro con scadenze ravvicinate e in un contesto rapido e mutevole.
- Accuratezza, precisione e attenzione al dettaglio.
Technical Support Engineer
Ieri
Lavoro visualizzato
Descrizione Del Lavoro
Überblick
Solarpower Europe GmbH ist an der chinesischen Börse öffentlich gelistet (Aktienkennnummer : ). Das Unternehmen ist spezialisiert auf hochwertige Wechselrichter und Energiespeicherlösungen, die für Wohngebäude, gewerbliche Anwendungen sowie Großprojekte in ganz Europa maßgeschneidert sind.
Zu den wichtigsten Stärken- Zuverlässige, zertifizierte Produkte (z. B. CE, IEC, TÜV)
- Wettbewerbsfähige Preise dank kosteneffizienter Fertigung in China
- Lokalisierter Presales- und technischer Support in den europäischen Märkten
- Technische Unterstützung des Vertriebsteams
- Erstellung von maßgeschneiderten Lösungen für Kunden
- Durchführung von technischen Präsentationen
- Vor-Ort-Unterstützung bei Installationen und Inbetriebnahmen
- After sales trouble shooting
- Abschluss als Bachelor oder Master im Bereich Elektrotechnik, Erneuerbare Energien oder einem vergleichbaren technischen Fachgebiet.
- Mindestens 2 Jahre Berufserfahrung im technischen Presales, im Außendienst (Field Engineering) oder in der Lösungsentwicklung in der Solar- bzw. Speicherbranche.
- Fundierte Kenntnisse in PV-Systeme (Dach- und Freiflächenanlagen) & Batterie-Energiespeichersysteme (BESS)
- Ausgezeichnete Kommunikations- und Präsentationsfähigkeiten.
- Fließende Deutsch- und Englischkenntnisse in Wort und Schrift.
Technical Support Engineer
Ieri
Lavoro visualizzato
Descrizione Del Lavoro
Il tuo ruolo
Per l’area di Technical Support, siamo alla ricerca di un addetto al Supporto Tecnico che si inserisca nel nostro team. La figura ricercata sarà coinvolta in tutte le attività riguardanti le richieste di supporto, sia interne che lato cliente. In particolare :
- Gestione del triage delle richieste di intervento : prima scrematura e raccolta delle informazioni preliminari.
- Inserimento e gestione delle richieste supporto attraverso portale ticketing dedicato.
- Consultazione e inserimento dei dati nei sistemi informativi interni aziendali.
- Tracciatura e monitoraggio dell’avanzamento ordini di assistenza.
- Inserimento ordini di acquisto e fatturazione.
- Gestione di commesse di supporto tecnico, upgrade macchine e ricambi in vendita.
- Competenze ingegneristiche industriali / gestionali (focus su processi, tecnologie e produzione).
- Conoscenze di lettura degli schemi elettrici / P&ID.
- Conoscenze dei linguaggi di programmazione lato automazione (es : Siemens TIA Portal).
- Conoscenza del pacchetto MS Office.
- Diploma in meccanica o laurea triennale / magistrale in ingegneria meccanica o equipollenti.
- Buona conoscenza della lingua inglese, parlata e scritta.
- Disponibilità a trasferte internazionali.
- Forte orientamento agli obiettivi e capacità di lavoro con scadenze ravvicinate e in un contesto rapido e mutevole.
- Accuratezza, precisione e attenzione al dettaglio.
Technical Support Engineer
Inserito 14 giorni fa
Lavoro visualizzato
Descrizione Del Lavoro
Per l’area di Technical Support, siamo alla ricerca di un addetto al Supporto Tecnico che si inserisca nel nostro team. La figura ricercata sarà coinvolta in tutte le attività riguardanti le richieste di supporto, sia interne che lato cliente. In particolare:
- Gestione del triage delle richieste di invervento: prima scrematura e raccolta delle informazioni preliminari.
- Inserimento e gestione delle richieste supporto attraverso portale ticketing dedicato.
- Consultazione e inserimento dei dati nei sistemi informativi interni aziendali.
- Tracciatura e monitoraggio dell’avanzamento ordini di assistenza.
- Inserimento ordini di acquisto e fatturazione.
- Gestione di commesse di supporto tecnico, upgrade macchine e ricambi in vendita.
- Competenze ingegneristiche industriali/ gestionali (focus su processi, tecnologie e produzione).
- Conoscenze di lettura degli schemi elettrici/P&ID.
- Conoscenze dei linguaggi di programmazione lato automazione (es: Siemens TIA Portal).
- Conoscenza del pacchetto MS Office.
Il profilo ideale risponde ai seguenti requisiti:
- Diploma in meccanica o laurea triennale/magistrale in ingegneria meccanica o equipollenti.
- Buona conoscenza della lingua inglese, parlata e scritta.
- Disponibilità a trasferte internazionali.
- Forte orientamento agli obiettivi e capacità di lavoro con scadenze ravvicinate e in un contesto rapido e mutevole.
- Accuratezza, precisione e attenzione al dettaglio.
Technical Support Engineer
Inserito 14 giorni fa
Lavoro visualizzato
Descrizione Del Lavoro
Per l’area di Technical Support, siamo alla ricerca di un addetto al Supporto Tecnico che si inserisca nel nostro team. La figura ricercata sarà coinvolta in tutte le attività riguardanti le richieste di supporto, sia interne che lato cliente. In particolare:
- Gestione del triage delle richieste di invervento: prima scrematura e raccolta delle informazioni preliminari.
- Inserimento e gestione delle richieste supporto attraverso portale ticketing dedicato.
- Consultazione e inserimento dei dati nei sistemi informativi interni aziendali.
- Tracciatura e monitoraggio dell’avanzamento ordini di assistenza.
- Inserimento ordini di acquisto e fatturazione.
- Gestione di commesse di supporto tecnico, upgrade macchine e ricambi in vendita.
- Competenze ingegneristiche industriali/ gestionali (focus su processi, tecnologie e produzione).
- Conoscenze di lettura degli schemi elettrici/P&ID.
- Conoscenze dei linguaggi di programmazione lato automazione (es: Siemens TIA Portal).
- Conoscenza del pacchetto MS Office.
Il profilo ideale risponde ai seguenti requisiti:
- Diploma in meccanica o laurea triennale/magistrale in ingegneria meccanica o equipollenti.
- Buona conoscenza della lingua inglese, parlata e scritta.
- Disponibilità a trasferte internazionali.
- Forte orientamento agli obiettivi e capacità di lavoro con scadenze ravvicinate e in un contesto rapido e mutevole.
- Accuratezza, precisione e attenzione al dettaglio.
Technical Support Engineer
Inserito 3 giorni fa
Lavoro visualizzato
Descrizione Del Lavoro
TCL | SunPower is seeking a Technical Support Engineer for Residential Business Unit. The Technical Support Engineer provides Tier 1 first line telephone, email, and live chat support to external stakeholders for the company’s range of solar energy products. The Technical Support Engineer reports to the Technical Team Lead and caters excellent customer service and problem escalation or resolution support.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following (other duties may be assigned):
- Provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing, and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems.
- Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software.
- Provides technical support to TCL | SunPower Dealers and Homeowners during and after the installation & commissioning of photovoltaic systems, storage systems, EV chargers, and similar appliances.
- Troubleshoots installations via phone, email, and live chat
- Logs all customer transactions and interactions in our Customer Relations Management System and follows up assigned cases until resolution is confirmed by the Dealer
- Escalates calls as necessary to next level Tier support team members
- Strives towards meeting group and individual metrics and targets, including phone response, first-call resolution, customer complaints as well as individual quarterly key performance indicators
- Performs other functions as may be assigned
- Complies at all times with the Environment, Health, Safety, and Quality Standards, Rules and Regulations
- Transactions returns/exchanges (RMA’s)
RELATED EXPERIENCE AND EDUCATIONAL REQUIREMENTS
- Engineering Degree / diploma or similar (preferably Electrical or Electronics)
- Work experience in Technical Support or Call Center
- Excellent Communication Skills in English & Italian (Spanish as a plus)
- Excellent diagnostics capabilities, analytical skills, and able to work in a team and under pressure
- Excellent skills preparing technical support reports
- Understanding and awareness of customer needs and willingness to act on the urgency of the requests
- Communication, customer focus, attention to detail, continuous learning, decision making, policies, processes and procedures, product knowledge and quality
- Systematic problem-solving, planning, prioritization and goal setting
- Proficient in MS Office
Technical Support Engineer
Inserito 3 giorni fa
Lavoro visualizzato
Descrizione Del Lavoro
TCL | SunPower is seeking a Technical Support Engineer for Residential Business Unit. The Technical Support Engineer provides Tier 1 first line telephone, email, and live chat support to external stakeholders for the company’s range of solar energy products. The Technical Support Engineer reports to the Technical Team Lead and caters excellent customer service and problem escalation or resolution support.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following (other duties may be assigned):
- Provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing, and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems.
- Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software.
- Provides technical support to TCL | SunPower Dealers and Homeowners during and after the installation & commissioning of photovoltaic systems, storage systems, EV chargers, and similar appliances.
- Troubleshoots installations via phone, email, and live chat
- Logs all customer transactions and interactions in our Customer Relations Management System and follows up assigned cases until resolution is confirmed by the Dealer
- Escalates calls as necessary to next level Tier support team members
- Strives towards meeting group and individual metrics and targets, including phone response, first-call resolution, customer complaints as well as individual quarterly key performance indicators
- Performs other functions as may be assigned
- Complies at all times with the Environment, Health, Safety, and Quality Standards, Rules and Regulations
- Transactions returns/exchanges (RMA’s)
RELATED EXPERIENCE AND EDUCATIONAL REQUIREMENTS
- Engineering Degree / diploma or similar (preferably Electrical or Electronics)
- Work experience in Technical Support or Call Center
- Excellent Communication Skills in English & Italian (Spanish as a plus)
- Excellent diagnostics capabilities, analytical skills, and able to work in a team and under pressure
- Excellent skills preparing technical support reports
- Understanding and awareness of customer needs and willingness to act on the urgency of the requests
- Communication, customer focus, attention to detail, continuous learning, decision making, policies, processes and procedures, product knowledge and quality
- Systematic problem-solving, planning, prioritization and goal setting
- Proficient in MS Office
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Informazioni sulle ultime novità Technical support Posti di lavoro;/Posti Vacanti nella Tricalle !
Technical Support Engineer
Inserito 3 giorni fa
Lavoro visualizzato
Descrizione Del Lavoro
Technical Support Engineer
for Residential Business Unit. The
Technical Support Engineer
provides Tier 1 first line telephone, email, and live chat support to external stakeholders for the company’s range of solar energy products. The Technical Support Engineer reports to the Technical Team Lead and caters excellent customer service and problem escalation or resolution support.
ESSENTIAL DUTIES AND RESPONSIBILITIES
include the following (other duties may be assigned):
Provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing, and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems. Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software. Provides technical support to TCL | SunPower Dealers and Homeowners during and after the installation & commissioning of photovoltaic systems, storage systems, EV chargers, and similar appliances. Troubleshoots installations via phone, email, and live chat Logs all customer transactions and interactions in our Customer Relations Management System and follows up assigned cases until resolution is confirmed by the Dealer Escalates calls as necessary to next level Tier support team members Strives towards meeting group and individual metrics and targets, including phone response, first-call resolution, customer complaints as well as individual quarterly key performance indicators Performs other functions as may be assigned Complies at all times with the Environment, Health, Safety, and Quality Standards, Rules and Regulations Transactions returns/exchanges (RMA’s)
RELATED EXPERIENCE AND EDUCATIONAL REQUIREMENTS
Engineering Degree / diploma or similar (preferably Electrical or Electronics) Work experience in Technical Support or Call Center Excellent Communication Skills in English & Italian (Spanish as a plus) Excellent diagnostics capabilities, analytical skills, and able to work in a team and under pressure Excellent skills preparing technical support reports Understanding and awareness of customer needs and willingness to act on the urgency of the requests Communication, customer focus, attention to detail, continuous learning, decision making, policies, processes and procedures, product knowledge and quality Systematic problem-solving, planning, prioritization and goal setting Proficient in MS Office
Technical Support Engineer
Inserito 4 giorni fa
Lavoro visualizzato
Descrizione Del Lavoro
ist an der chinesischen Börse öffentlich gelistet (Aktienkennnummer: ). Das Unternehmen ist spezialisiert auf hochwertige Wechselrichter und Energiespeicherlösungen, die für Wohngebäude, gewerbliche Anwendungen sowie Großprojekte in ganz Europa maßgeschneidert sind. Zu den wichtigsten Stärken zählen: Zuverlässige, zertifizierte Produkte (z. B. CE, IEC, TÜV) Wettbewerbsfähige Preise dank kosteneffizienter Fertigung in China Lokalisierter Presales- und technischer Support in den europäischen Märkten Verantwortung : Technische Unterstützung des Vertriebsteams Erstellung von maßgeschneiderten Lösungen für Kunden Durchführung von technischen Präsentationen Vor-Ort-Unterstützung bei Installationen und Inbetriebnahmen After sales trouble shooting Qualifikation : Abschluss als Bachelor oder Master im Bereich Elektrotechnik, Erneuerbare Energien oder einem vergleichbaren technischen Fachgebiet. Mindestens 2 Jahre Berufserfahrung im technischen Presales, im Außendienst (Field Engineering) oder in der Lösungsentwicklung in der Solar- bzw. Speicherbranche. Fundierte Kenntnisse in PV-Systeme (Dach- und Freiflächenanlagen) & Batterie-Energiespeichersysteme (BESS) Ausgezeichnete Kommunikations- und Präsentationsfähigkeiten. Fließende Deutsch- und Englischkenntnisse in Wort und Schrift.
Technical Support Engineer
Inserito 6 giorni fa
Lavoro visualizzato
Descrizione Del Lavoro
Solarpower Europe GmbH ist an der chinesischen Börse öffentlich gelistet (Aktienkennnummer: ). Das Unternehmen ist spezialisiert auf hochwertige Wechselrichter und Energiespeicherlösungen, die für Wohngebäude, gewerbliche Anwendungen sowie Großprojekte in ganz Europa maßgeschneidert sind.
Zu den wichtigsten Stärken zählen:
- Zuverlässige, zertifizierte Produkte (z. B. CE, IEC, TÜV)
- Wettbewerbsfähige Preise dank kosteneffizienter Fertigung in China
- Lokalisierter Presales- und technischer Support in den europäischen Märkten
Verantwortung:
- Technische Unterstützung des Vertriebsteams
- Erstellung von maßgeschneiderten Lösungen für Kunden
- Durchführung von technischen Präsentationen
- Vor-Ort-Unterstützung bei Installationen und Inbetriebnahmen
- After sales trouble shooting
Qualifikation:
- Abschluss als Bachelor oder Master im Bereich Elektrotechnik, Erneuerbare Energien oder einem vergleichbaren technischen Fachgebiet.
- Mindestens 2 Jahre Berufserfahrung im technischen Presales, im Außendienst (Field Engineering) oder in der Lösungsentwicklung in der Solar- bzw. Speicherbranche.
- Fundierte Kenntnisse in PV-Systeme (Dach- und Freiflächenanlagen) & Batterie-Energiespeichersysteme (BESS)
- Ausgezeichnete Kommunikations- und Präsentationsfähigkeiten.
- Fließende Deutsch- und Englischkenntnisse in Wort und Schrift.