570 Posti di lavoro per Manager Del Customer Service in Italia
Customer Service Representative
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Customer Service Representative
Inserito 4 giorni fa
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**About the Role**
We are seeking a dedicated Customer Service professional to deliver outstanding support to both internal and external stakeholders. This role involves managing order processing, pricing and billing inquiries, service requests, and complaint resolution, while ensuring full compliance with internal procedures and applicable regulations (e.g., ABBOTT Quality System). You will work independently and contribute actively to the success of the local Customer Service team.
**Key Responsibilities**
**Front Office**
+ Process customer orders received via telephone.
+ Investigate and resolve complaints promptly and professionally.
+ Collaborate with internal teams to resolve pricing discrepancies.
+ Issue credit notes for returns and complaints within procedural deadlines.
+ Coordinate with approved couriers for deliveries and claims.
+ Organize return shipments and manage PER processing with sales representatives.
**Back Office**
+ Handle orders received via email, fax, or post.
+ Ensure accurate creation of sales orders and invoices.
+ Generate documentation (packing lists, proforma invoices, credit notes).
+ Execute timely and precise invoicing, including electronic formats.
+ Monitor invoice issuance and follow up on backorders.
+ Maintain master data (customers, materials, pricing).
+ Support product tracking and FSCA (Field Safety Corrective Action) activities.
**General**
+ Participate in process improvement initiatives and cross-functional projects.
+ Mentor and train junior team members.
+ Ensure compliance with company policies and ethical standards.
**Education & Competencies**
+ Upper secondary/high school diploma (country-specific).
+ Proven experience in Customer Service.
+ Fluent in local language and proficient in English (written and spoken).
+ Skilled in Microsoft Office and ERP systems (e.g., SAP).
+ Strong organizational and communication skills.
+ Customer-focused, team-oriented, and resilient under pressure.
+ High integrity and adaptability in a dynamic environment.
An Equal Opportunity Employer
Abbot welcomes and encourages diversity in our workforce.
We provide reasonable accommodation to qualified individuals with disabilities.
To request accommodation, please call or email
Customer Service Representative
Inserito 6 giorni fa
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Corteva Agriscience, the world's first dedicated agriculture start-up, serves to enrich the lives of those who produce and those who consume, ensuring progress for generations to come. Our employees fulfill this purpose everyday by building/participating in an inclusive culture where we encourage each other to stay curious, think differently, act boldly and do what's right for our customers, our co-workers, our partners and our planet. With over 20,000 team members from 130 countries, innovating in 140 world class R&D facilities, we have the resources, leadership heritage and partner ecosystem to make a meaningful impact now and into the future.
**_#GrowWhatMatters_**
The Customer Service Representative provides exemplary customer service and support to customers by being able to proactively navigate and diagnose customer needs and respond using a wide and dynamic base of information and resources.
As Customer Service Representative you will interact with customers and liaise with multiple business and functional partners to deliver exceptional service to customers and contribute to Corteva's business success. You will manage the entry of orders, from initial contact with the customer or electronic channel, through material flow, until the product arrives to the customer at the correct time, with the correct product, with the correct equipment and correct paperwork. In the event of a service failure, you will initiate the corrective actions for resolution of the failure and take the lead role in its resolution for the customer.
It is expected that the Customer Service Representative knows what it takes to go above and beyond the daily calls from customers; to build and maintain customer loyalty and confidence.
We are looking for a candidate to fill a permanent role, with an expected probation period of 6 months.
**Location:**
+ Cremona, Italy
+ Flexible 60% site / 40% remote
**Your Challenge:**
+ Order Management: Handles routine and non-routine customer order activities, including managing customer demand, following up on samples, complex order entry guiding and leading the activities of the order process utilizing work process, business strategy, and best practice to ensure high quality service. The CSR typically works with a very complex combination of order scenarios, such as multiple sourcing locations, various modes of transport, and a broad range of products. This requires the ability to multi-task with critical thinking and analyzing skills. Responsible for receiving and record customer complaints and facilitate resolution in cooperation with internal partners.
+ Reporting, Metrics, Audits: perform daily activities with a compliance outlook. Keep appropriate records and be able to provide supporting documentation in case of specific requests from Supervisor and auditors
**To Grow What Matters, You Will Need**
+ At least 5 years of experience in customer service/sales administration (internal or external) in a fast change environment
+ Process excellent administration, ability to plan and prioritize multiple tasks
+ Partnership and accuracy are critical
+ Business proficiency in Italian and English are essential
+ PC skills: demonstrated ability to work with MS Office and MS Outlook , proficiency in Excel
+ Adaptability to routines
+ Time management
+ Strong experience working with SAP SD module (S/4 HANA)
+ Excellent communication and negotiation skills , collaboration with team members is fundamental
+ Be able to do troubleshooting for first resolution level
+ strong interpersonal skills and adaptability to different social styles are essential
+ Ability to interact with various internal departments, distributors/dealers, suppliers, and customers also in an international environment
+ Customer service focus; ability to work with management information systems
+ Strong negotiation and communication skills with internal and external clients at all levels
+ Ability to train; teaching skills and clarity are key for this role
**Who Are We Looking For?**
+ Curious, bold thinkers who want to grow their careers and be part of a winning team
+ Market shaping individuals who want to transform the agriculture industry to meet the world's growing need for food
+ Collaborators who thrive in a diverse, inclusive work environment
+ Innovators who bring initiative and fresh ideas that drive our business into the future and make us an industry leader
**Growing What Matters Starts With You. What We Can Offer To Help You Grow?**
+ Opportunity to be part of a global industry leader working to discover solutions to the most pressing agricultural challenges of our time
+ Challenging work assignments that grow your skills, capabilities and experiences
+ Diverse, inclusive work environment where employees bring their whole selves to work and feel heard, valued and empowered
+ Support the health and well-being of every employee by offering world-class benefits, meaningful work and competitive salary
+ Performance driven culture with a strong focus on speed, efficiency and agility
To know more about Corteva please watch this video: Agriscience is an equal opportunity employer. We are committed to boldly embracing the power of inclusion, diversity, and equity to enrich the lives of our employees and strengthen the performance of our company, while advancing equity in agriculture. Qualified applicants will be considered without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability or any other protected class. Discrimination, harassment and retaliation are inconsistent with our values and will not be tolerated. If you require a reasonable accommodation to search or apply for a position, please visit:Accessibility Page for Contact Information
For US Applicants: See the 'Equal Employment Opportunity is the Law' poster. To all recruitment agencies: Corteva does not accept unsolicited third party resumes and is not responsible for any fees related to unsolicited resumes.
Customer Service Representative
Inserito 4 giorni fa
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We are working with an international Mobile Phone Manufacturer in Milan to search for a Technical Customer Support Agent to provide exceptional support through both phone and email channels to VIP Customers. Every day will bring new challenges and opportunities to showcase your technical expertise and problem-solving skills.
What You'll Do:
- Engage with VIP customers to address their technical inquiries and provide troubleshooting assistance for electronic products, particularly smartphones.
- Utilize your in-depth knowledge of hardware, software, operating systems, and troubleshooting techniques to deliver effective solutions.
- Handle escalated technical issues with efficiency and professionalism, ensuring client satisfaction with every interaction.
- Collaborate closely with our dedicated team to maintain a high standard of service and exceed client expectations.
What We're Looking For:
- Passion for technology and a keen interest in electronic products, especially smartphones.
- Excellent communication skills, with fluency in spoken Italian.
- Strong problem-solving abilities and a customer-focused approach.
- Previous experience in technical customer service or support roles preferred.
- College Diploma or higher education level is required.
If you are interested in exploring this role further, please click apply now! You can also reach me on or
Customer Service Representative
Oggi
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Descrizione Del Lavoro
We are working with an international Mobile Phone Manufacturer in Milan to search for a Technical Customer Support Agent to provide exceptional support through both phone and email channels to VIP Customers. Every day will bring new challenges and opportunities to showcase your technical expertise and problem-solving skills.
What You'll Do:
- Engage with VIP customers to address their technical inquiries and provide troubleshooting assistance for electronic products, particularly smartphones.
- Utilize your in-depth knowledge of hardware, software, operating systems, and troubleshooting techniques to deliver effective solutions.
- Handle escalated technical issues with efficiency and professionalism, ensuring client satisfaction with every interaction.
- Collaborate closely with our dedicated team to maintain a high standard of service and exceed client expectations.
What We're Looking For:
- Passion for technology and a keen interest in electronic products, especially smartphones.
- Excellent communication skills, with fluency in spoken Italian.
- Strong problem-solving abilities and a customer-focused approach.
- Previous experience in technical customer service or support roles preferred.
- College Diploma or higher education level is required.
If you are interested in exploring this role further, please click apply now! You can also reach me on or
Technical Service Representative
Inserito 4 giorni fa
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Descrizione dell'azienda
In O-I, trasformiamo la passione in innovazione! Da oltre 120 anni, con più di 1.800 brevetti all’attivo, perfezioniamo l’arte del vetro. In O-I creiamo bottiglie e packaging di vetro di alta qualità per alcuni dei brand più iconici del mondo, con un obiettivo chiaro: rendere il vetro sempre più rilevante, accessibile ad un numero sempre maggiore di persone, contribuendo ad un mondo più sostenibile
Descrizione del lavoroIL TUO RUOLO:
Sarai responsabile dell’assistenza tecnica post-vendita, del supporto continuo ai clienti e della eventuale gestione delle problematiche legate ai nostri prodotti per garantirne la massima efficienza e qualità dei nostri prodotti.
Sarai il responsabile della gestione tecnica dei rapporti con i clienti O-I in Toscana, Marche, Umbria, Lazio e Abruzzo: lavorerai con clienti in diversi segmenti di business (wine, beer, food, etc.) collaborando con loro nella gestione e soluzione di tutti gli aspetti tecnici dei nostri prodotti.
In questo ruolo risponderai al responsabile Customer Quality Manager per l’Italia; viaggerai spesso per supportare i nostri clienti, ed il tuo ufficio sarà nel nostro plant di San Gemini (TR).
LE TUE RESPONSABILITÀ:
- agire come punto di riferimento tecnico tra i clienti e la rete produttiva di O-I
- gestione proattiva dei claim tecnici dei clienti nelle regioni di responsabilità
- gestione delle relazioni con i clienti nelle regioni di responsabilità
- definire ed implementare strategie e progetti per migliorare processi e servizi di O-I
- collaborare con iteam Sales e Manufacturing per l’ottimizzazione dei nostri prodotti per la soddisfazione dei nostri clienti
ESPERIENZA E QUALIFICHE NECESSARIE:
- Laurea in Ingegneria
- Esperienza nell’assistenza tecnica al cliente in settori produttivi
- Competenze di gestione reclami, troubleshooting e negoziazione in settori produttivi
- Approccio proattivo, orientamento al cliente e ottime capacità comunicative
- Inglese livello B2 o superiore
CARATTERISTICHE IDEALI:
- Passione per la sicurezza sul lavoro: in O-I la sicurezza è la nostra priorità
- Spirito di collaborazione: in O-I il gioco di squadra e la collaborazione sono importanti
- Ottime capacità di comunicazione: lavorerai con molte persone differenti, a diversi livelli di esperienza e con diversi background professionali
PERCHÉ UNIRTI A NOI?
- Innovazione & crescita : O-I è un’azienda globale in costante evoluzione. Nel nostro team potrai fare la differenza
- Sostenibilità & impatto sociale : Il nostro impegno per un mondo più green inizia dal nostro modo di lavorare
- Team affiatato : Lavorerai in un ambiente stimolante, dove la collaborazione è la chiave del successo
MODALITÀ DI LAVORO
In questo ruolo lavorerai a diretto contatto con i nostri clienti. È previsto circa un 60% di tempo dedicato alle attività sul campo, presso i plant dei nostri clienti in Toscana, Marche, Umbria, Lazio e Abruzzo. Nel rimanente 40% del tempo sarai operativo nel nostro plant di San Gemini, in ufficio, oppure in home office– avrai a disposizione 12 giorni di remote working ogni mese da concordare con il tuo responsabile, per una tua maggiore flessibilità organizzativa.
#J-18808-LjbffrTechnical Service Representative
Inserito 4 giorni fa
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Adecco Italia ricerca per un'azienda leader nel settore dei servizi di stampa, una figura di:
Technical Service Representative.
Competenze:
• Osservare e diagnosticare i problemi da diverse prospettive e fornire
soluzioni anche innovative.
• Capacità di comunicazione e di empatia con clienti, fornitori e altre parti interessate.
• Capacità di lavorare come parte di una squadra.
• Capacità di seguire i processi in modo metodico.
• Atteggiamento positivo, apprendimento continuo, attitudine a sfidare i target e
raggiungerli.
• Capacità di utilizzare strumenti di riparazione e diagnosi.
• Comprensione ed elaborazione di informazioni tecniche e schemi elettronici.
• Metodicità nel seguire i processi e le norme di salute e sicurezza.
• Capacità di lavorare sotto pressione.
• Capacità di risolvere i problemi.
Requisiti:
• Formazione professionale avanzata, o equivalente esperienza professionale, in Informatica, Elettronica o Macchinari industriali, Diploma o Laurea in ambito informatico/elettronico.
• Inglese tecnico: letto/scritto medio/alto e parlato livello medio.
• Patente di guida: B
• Esperienza: Esperienza nella stampa / finitura / IT / reti o altre tecnologie per almeno 2
anni.
• Esperienza di almeno 1 anno nella gestione dei clienti finali.
Si offre:
• Auto ad uso misto;
• Assunzione a tempo indeterminato presso l'azienda con contratto CCNL Metalmeccanico;
• Retribuzione commisurata all'esperienza lavorativa.
Lingue conosciute:
Inglese: Comprensione Buono
Disponibilità oraria: Full Time
Patente: B
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Customer Service Representative
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Work Where Others Go on Holiday – Join Our Team in Portugal
Customer Service Representative
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Noi cerchiamo un/a Customer Service Representative per inserirlo/a direttamente in azienda.
Le tue principali responsabilità saranno:
- Gestione delle comunicazioni con i clienti e supporto telefonico;
- Attività di back office commerciale;
- Utilizzo quotidiano del pacchetto Office per l'elaborazione e la gestione dei dati.
Cosa cerchiamo in te?
- Buona conoscenza della lingua tedesca;
- Otte capacità comunicative e orientamento al cliente;
- Precisione, proattività e spirito di squadra.
- Rappresenta titolo preferenziale la conoscenza anche della lingua inglese.
Se ti piace lavorare in un ambiente dinamico e ami il contatto con le persone, sappi che noi offriamo:
- Un inserimento diretto in un'azienda moderna e in crescita;
- Una cultura di valorizzazione delle persone e del lavoro di squadra.
Customer Service Representative
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We are seeking a Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional customer service, resolving issues in a timely and professional manner, and maintaining a positive relationship with customers.
The Customer Service Representative will be the primary point of contact for customers, handling inquiries, complaints, and feedback. They will also be responsible for documenting customer interactions, updating records, and tracking progress.
The successful candidate will have excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment. They will be proactive, organized, and able to prioritize tasks to meet deadlines.
Required Skills and Qualifications
- Education: High School Diploma or equivalent required.
- Experience: A minimum of 2 years' experience in operations or customer service.
- Skills: Excellent written and verbal communication skills, Microsoft Office suite, Excel, and operational systems (C1, forward, etc.).
Benefits
JAS is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, ethnicity, disability, religion, national origin, gender, gender identity, gender expression, marital status, sexual orientation, age or any other characteristic protected by law.
Others
We offer a competitive salary and benefits package, as well as opportunities for growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply.