4 636 Posti di lavoro per Service Representative in Italia

Customer Service Representative

We offer an interesting opportunity to join our Customer service team, based in Bussolengo (VR) as Customer service representative, reporting to the Customer service coordinator on a full-time permanent contract.

This role includes the management of all orders (Domestic and International), dealing with workshop requests, making and receiving calls, assisting the sales team, and responding to customers’ enquiries/requests and dealing with complaints in a timely manner.

This position must deal with other company departments and international colleagues.

In Italy, it mainly deals with the Sales Team, Sales Operations, Customer Care, and the Tender Department. Internationally, it deals with the Sales Team and Customer Service Department.

This position deals with external customers, agents, and international distributors.

What will your contribution be?

• To implement and support all administrative procedures (documents/invoicing processes) as well as contributing with new ideas to make improvements.
• To effectively carry out the procedures to guarantee a satisfactory Time to Market.
• To guarantee, within their area, the full application of compliance guidelines handed down by corporate as well as the Italian law (231/2001).
• To ensure accounting consistency according to applicable guidelines.

What are we looking for?

• High school diploma or master’s degree
• Experience with tasks related to customer service.
• Excellent English written and spoken required
• Other languages are appreciated, especially French
• Good use of all Office programs, especially Excel.

What soft skills will you improve?

• Accountability
• Problem solving
• Communication skills
• Team working
• Attention to details

What will you find?

• Friendly, warm, and innovative atmosphere
• Healthy, inspiring, and international and inclusive work environment
• Training and development opportunities
• Smart working model (two days per week)
• Competitive reward packages
• Social and company events
• Wellbeing initiatives (welfare)
• Canteen
• Benefits (Pension Fund- Health Insurance)

What do we offer?

• This is a full-time job
• The contract is a permanent contract
• Salary package range: 30.000/35.000 euro

*The package will be evaluated based on the experience of the person

Customer Service Representative

We offer an interesting opportunity to join our Customer service team, based in Bussolengo (VR) as Customer service representative, reporting to the Customer service coordinator on a full-time permanent contract.

This role includes the management of all orders (Domestic and International), dealing with workshop requests, making and receiving calls, assisting the sales team, and responding to customers’ enquiries/requests and dealing with complaints in a timely manner.

This position must deal with other company departments and international colleagues.

In Italy, it mainly deals with the Sales Team, Sales Operations, Customer Care, and the Tender Department. Internationally, it deals with the Sales Team and Customer Service Department.

This position deals with external customers, agents, and international distributors.

What will your contribution be?

• To implement and support all administrative procedures (documents/invoicing processes) as well as contributing with new ideas to make improvements.
• To effectively carry out the procedures to guarantee a satisfactory Time to Market.
• To guarantee, within their area, the full application of compliance guidelines handed down by corporate as well as the Italian law (231/2001).
• To ensure accounting consistency according to applicable guidelines.

What are we looking for?

• High school diploma or master’s degree
• Experience with tasks related to customer service.
• Excellent English written and spoken required
• Other languages are appreciated, especially French
• Good use of all Office programs, especially Excel.

What soft skills will you improve?

• Accountability
• Problem solving
• Communication skills
• Team working
• Attention to details

What will you find?

• Friendly, warm, and innovative atmosphere
• Healthy, inspiring, and international and inclusive work environment
• Training and development opportunities
• Smart working model (two days per week)
• Competitive reward packages
• Social and company events
• Wellbeing initiatives (welfare)
• Canteen
• Benefits (Pension Fund- Health Insurance)

What do we offer?

• This is a full-time job
• The contract is a permanent contract
• Salary package range: 30.000/35.000 euro

*The package will be evaluated based on the experience of the person

Customer Service Representative

We offer an interesting opportunity to join our Customer service team, based in Bussolengo (VR) as Customer service representative, reporting to the Customer service coordinator on a full-time permanent contract.

This role includes the management of all orders (Domestic and International), dealing with workshop requests, making and receiving calls, assisting the sales team, and responding to customers’ enquiries/requests and dealing with complaints in a timely manner.

This position must deal with other company departments and international colleagues.

In Italy, it mainly deals with the Sales Team, Sales Operations, Customer Care, and the Tender Department. Internationally, it deals with the Sales Team and Customer Service Department.

This position deals with external customers, agents, and international distributors.

What will your contribution be?

• To implement and support all administrative procedures (documents/invoicing processes) as well as contributing with new ideas to make improvements.
• To effectively carry out the procedures to guarantee a satisfactory Time to Market.
• To guarantee, within their area, the full application of compliance guidelines handed down by corporate as well as the Italian law (231/2001).
• To ensure accounting consistency according to applicable guidelines.

What are we looking for?

• High school diploma or master’s degree
• Experience with tasks related to customer service.
• Excellent English written and spoken required
• Other languages are appreciated, especially French
• Good use of all Office programs, especially Excel.

What soft skills will you improve?

• Accountability
• Problem solving
• Communication skills
• Team working
• Attention to details

What will you find?

• Friendly, warm, and innovative atmosphere
• Healthy, inspiring, and international and inclusive work environment
• Training and development opportunities
• Smart working model (two days per week)
• Competitive reward packages
• Social and company events
• Wellbeing initiatives (welfare)
• Canteen
• Benefits (Pension Fund- Health Insurance)

What do we offer?

• This is a full-time job
• The contract is a permanent contract
• Salary package range: 30.000/35.000 euro

*The package will be evaluated based on the experience of the person

Auto1 Group, una tech company multi-brand leader nel settore automotive, sta cercando una persona brillante e dinamica da inserire nel nostro team di Operations come Customer Service Representative presso la nostra sede centrale di Milano.

1. Gestione delle richieste in entrata dei clienti commerciali, tramite telefono o scritto, offrendo soluzioni efficaci per questioni post-vendita e operative di primo livello;
2. Supporto ai concessionari su logistica, invio di documenti, pagamenti e reclami, collaborando con i reparti interni specializzati;
3. Interfaccia tra clienti e reparti, garantendo risoluzione efficiente dei problemi;
4. Organizzazione e gestione accurata dei dati e rapporti con i clienti.

• Esperienza nel servizio clienti, preferibilmente con sistemi di ticketing, software di telefonia e Google Suite, in particolare Google Sheets;
• Persona motivata, strutturata, meticolosa e collaborativa;
• Ottime capacità comunicative, capacità di ascolto attivo e affidabilità;
• Disponibilità a un contratto iniziale a tempo determinato di sei mesi, con possibilità di inserimento permanente;
• Conoscenza del CCNL Commercio, IV livello;
• RAL commisurata all'esperienza;
• Opportunità di crescita in un ambiente internazionale, giovane e dinamico.

• Sede di lavoro: Via Perin Del Vaga 2, Milano
• Orario: Full Time

Se sei interessato, inviaci il tuo CV e unisciti a noi in questa entusiasmante avventura!

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We offer an interesting opportunity to join our Customer service team, based in Bussolengo (VR) as Customer service representative, reporting to the Customer service coordinator on a full-time permanent contract.

This role includes the management of all orders (Domestic and International), dealing with workshop requests, making and receiving calls, assisting the sales team, and responding to customers’ enquiries/requests and dealing with complaints in a timely manner.

This position must deal with other company departments and international colleagues.

In Italy, it mainly deals with the Sales Team, Sales Operations, Customer Care, and the Tender Department. Internationally, it deals with the Sales Team and Customer Service Department.

This position deals with external customers, agents, and international distributors.

What will your contribution be?

• To implement and support all administrative procedures (documents/invoicing processes) as well as contributing with new ideas to make improvements.
• To effectively carry out the procedures to guarantee a satisfactory Time to Market.
• To guarantee, within their area, the full application of compliance guidelines handed down by corporate as well as the Italian law (231/2001).
• To ensure accounting consistency according to applicable guidelines.

What are we looking for?

• High school diploma or master’s degree
• Experience with tasks related to customer service.
• Excellent English written and spoken required
• Other languages are appreciated, especially French
• Good use of all Office programs, especially Excel.

What soft skills will you improve?

• Accountability
• Problem solving

What will you find?

• Friendly, warm, and innovative atmosphere
• Healthy, inspiring, and international and inclusive work environment
• Training and development opportunities
• Smart working model (two days per week)
• Competitive reward packages
• Social and company events
• Canteen
• Benefits (Pension Fund- Health Insurance)

What do we offer?

• This is a full-time job
• The contract is a permanent contract
• Salary package range: 30.000/35.000 euro

*The package will be evaluated based on the experience of the person

Customer Service Representative

We offer an interesting opportunity to join our Customer Service team, based in Bussolengo (VR), as a Customer Service Representative , reporting to the Customer Service Coordinator on a full-time permanent contract.

This role includes managing all orders (Domestic and International), handling workshop requests, making and receiving calls, assisting the sales team, and responding to customer inquiries and requests, including dealing with complaints in a timely manner.

The position involves collaboration with other company departments and international colleagues.

In Italy, the role mainly interacts with the Sales Team, Sales Operations, Customer Care, and the Tender Department. Internationally, it works with the Sales Team and Customer Service Department.

This position also involves dealing with external customers, agents, and international distributors.

Key Responsibilities:

• Implement and support administrative procedures (documents/invoicing processes) and contribute ideas for improvements.
• Ensure procedures are followed to guarantee a satisfactory Time to Market.
• Ensure full compliance with corporate guidelines and Italian law (231/2001) within your area.
• Maintain accounting consistency according to applicable guidelines.

Candidate Requirements:

• High school diploma or master’s degree.
• Experience in customer service tasks.
• Excellent written and spoken English; proficiency in other languages, especially French, is appreciated.
• Good proficiency in Office programs, especially Excel.

Soft Skills Development:

• Accountability
• Problem solving

What We Offer:

• Friendly, warm, and innovative atmosphere.
• Healthy, inspiring, international, and inclusive work environment.
• Training and development opportunities.
• Smart working model (two days per week).
• Competitive reward packages.
• Social and company events.
• Canteen facilities.
• Benefits such as Pension Fund and Health Insurance.

Position Details:

• Full-time employment.
• Permanent contract.
• Salary range: €30,000 - €35,000, based on experience.

*The package will be evaluated based on the candidate's experience.

Markem-Imaje connects products and protects brands through intelligent identification and traceability solutions. We offer the industry’s most comprehensive range of marking and coding systems seamlessly integrated with trusted, services and consumables. Over 50,000 customers worldwide partner with us to deliver the power of information in codes. With decades of proven expertise provided through the most extensive global network, we empower our customers to optimize supply chain efficiencies, achieve sustainability and compliance objectives and keep products safe. This is intelligence, beyond the mark.

Undertake all aspects of the Customer Care activities and collaborate with functional departments throughout the distribution and supply chain operations.

Provide high customer service through efficient ordering and administration of customer queries, purchases and returns in line with M-I processes and procedures. Acting as a representative for M-I which will create customer satisfaction and loyalty. This role will work closely with Helpdesk, Planning, Account Managers and Supply Chain.

• What you’ll do
• Proactive and Reactive Customer Contact - Taking and processing orders from customers, as well as proactively calling customers.
• Printer Sales and Demo Printer Orders - Entering orders in SAP, following up on delivery, coordinating communication between sales, the customer and planning. Support the digital implementation as B2B Customer Portal and Sales Order Automation.
• Frequently run SAP reports to ensure goods are progressed, blocked items investigated, and invoicing released for printers, spare parts and consumables. Transport follow-up check overdue orders. Regulation follow-up. Handle special invoicing requests for customers.
• Logistic Claims - Processing logistic claims for damaged or missing items from customer deliveries and initiating resolution.
• AES Orders - Taking and processing exchange service orders, ensuring return of damaged stock as per contractual terms.
• Return and Repair Process - Taking and processing printer returns, ensuring repair and return to the customer within agreed timelines.
• Returns Handling - Managing returns process, coordination between Technical Services, Customer and Platform.
• Infosys sending - Coordinating and managing communications with customer invoices, following up on invoice queries.
• Acting as first point of contact in customer queries or following up invoiced orders.
• What you need to have
• Exceptional knowledge of customer service, at least 5 years' experience in a similar role.
• Ability to communicate with internal and external customers in advisory capacity.
• Ability to technically assess situations and issues and proactively advise on solutions, approaching opportunities from a business perspective and not solely from a customer service viewpoint.
• Customer Care are the face of M-I to the customer and must act as professional experts in all touch points.
• Must be able to follow procedures and plan time for self and others.
• Ability to manage multiple projects.
• Excel.
• SAP SD / MM and / or Salesforce experience.
• High level of English. Spanish, a great plus.
• Collaborative entrepreneurial spirit
• Winning through customers
• High ethical standards, openness and trust
• Expectations for results
• Respect and value people

If you believe you match our values and have the experience we’re looking for, then apply! We can’t wait to hear from you.

All qualified applicants will receive consideration for employment without discrimination on the basis of race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, age and genetic information.

LI-DNI

Our Mission at ibex is Your Success!

ibex is recruiting customer service representatives.

About ibex:

ibex works undercover for some of the best companies in the world, delivering superior support to their customers -- it is our mission. We focus on providing the environment, selection process, benefits, and training to ensure that we have agents of the highest caliber. We know a quality agent makes the difference for customers and how a great customer experience influences how they feel about the brand they have chosen.

Headquartered in Washington, D.C., ibex has delivery locations across 26 sites in seven countries and maintains a network of over 15,000 employees.

• Manage incoming calls and/ or chat from customers.
• Provide appropriate follow up which may include outbound calls.
• Assess customer’s needs and guide the customer accordingly.
• Maintains acceptable call lengths while remaining friendly, informative and helpful.
• Maintains productivity and quality standards.
• Demonstrates appropriate sense of urgency for customer responses.
• Escalates customer issues appropriately and correctly.
• Demonstrates timely accurate and professional customer service.
• Maintains a positive and professional demeanor and portrays the company in a positive light.
• Demonstrates knowledge and use of departmental resources, policies and procedures.
• All other duties as assigned.

Language/Communication Skills

• Ability to fluently speak and write English
• Ability to effectively communicate his/her thoughts in a well-organized understandable manner.
• Demonstrates clear and polite written and oral communication.

Technical Skills

• Ability to type 25 words per minute with 90% accuracy.
• Ability to effectively navigate the internet, email and instant messaging.
• Basic computer proficiency.

Customer Focus

• Demonstrates a strong customer Orientation.
• Takes ownership to follow up with customers to ensure their needs and expectations are satisfied and promises are kept.

Customer Interaction Skills

• Friendly and upbeat style.
• Displays helpfulness.
• Ability to empathize with customers.
• Ability to set expectations and deliver information in a positiveand articulate way.
• Ability to handle irate customers effectively.

Problem-Solving Skills

• Investigates and take action to meet customer’s needs.
• Ability to use emotional intelligence to resolve customer’s issues.
• Solves routine problems effectively, gathering the information necessary from the customer.
• Applies systematic approach to solving problems.
• Ability to demonstrate critical thinking skills.

Interpersonal Skills

• Professional and positive interactions with others and is able to establish rapport quickly.
• Treats others with courtesy and respect.
• Able to adjust his/her behavior and communication to accommodate working styles and perspectives of diverse individuals.
• Ability to work with little or no supervision and operate within a team environment.
• Demonstration of resolution skills and capabilities within scope of job duties

Schedule Flexibility

• Ability to adapt to changes. (Working on different teams, line of businesses and on site)
• Must be able to work on any shift which may change from time to time (morning , afternoon or graveyard )
• Must be able to work full-time

Benefits:

We offer our employees the following comprehensive benefits and incentives plan:

• Medical Insurance
• Paid Time Off
• Paid professional training
• Employee referral bonus plan
• Free Transportation

Randstad Italia, filiale di Genova, per importante azienda cliente ricerca

Customer Service Representative

iniziale contratto in somministrazione

Retribuzione annua : 34000€ - 4000€

Esperienza richiesta: almeno 3 anni

Requisiti fondamentali:

• Conoscenza di SAP
• Esperienza di almeno 3 anni nel Customer Service (Tecnico)
• Conoscenza fluente della lingua inglese
• Conoscenza delle Normative Doganali

La ricerca è rivolta ai candidati ambosessi (L.903 / 77). Ti preghiamo di leggere l'informativa sulla privacy Randstad ( ) ai sensi dell'art. 13 del Regolamento (UE) 2016 / 679 sulla protezione dei dati (GDPR).

La risorsa sarà inserita in un contesto strutturato e si occuperà di :

1. Elaborazione degli ordini e gestione delle relazioni con i clienti
2. Registrazione ed elaborazione degli ordini nel sistema
3. Gestione della documentazione relativa al servizio clienti, dall'archiviazione alla conservazione
4. Collaborazione stretta con la funzione Logistica