292 Posti di lavoro per On Site Assistant in Italia

Do you want a job with a purpose?

And do you want to make healthcare safer, better, and more reliable?

Join our Team!

Unisciti a noi come On site Client Assistant presso Dedalus, una delle aziende leader mondiali nello sviluppo di software sanitari. Negli uffici del nostro cliente situato a Salerno, avrai la possibilità di sviluppare la tua carriera e contribuire in modo significativo a migliorare il processo di digital transformation in ambito sanitario.

Cosa troverai

In qualità di On site Client Assistant entrerai a far parte del nostro team di assistenza tecnica e implementazione dei software presso un cliente specifico.

Ti occuperai di :

• assistenza presso il cliente o da remoto sugli applicativi RIS / PACS installati
• formazione del personale sanitario all’uso dei software Dedalus
• monitoraggio del funzionamento delle procedure informatiche installate presso il cliente
• configurazione dei sistemi in relazione alle richieste del cliente e alle specifiche di produzione
• svolgimento di test funzionali
• partecipazione alle attività di help desk di I° livello (tracciatura ticket, recupero di log applicativi, analisi preliminare dell’incident tramite domande e checklist, etc.)

Fai un passo avanti nella tua carriera, avrà un impatto significativo!

In Dedalus, il nostro motto è che la vita scorre nei nostri software e ogni giorno facciamo qualcosa di speciale aiutando gli assistenti e gli operatori sanitari a fornire cure migliori alle loro comunità. Ecco cosa ricerchiamo:

Requisiti essenziali

• Laurea Triennale o Magistrale in discipline scientifico-tecnologiche
• Precedente esperienza in ambito di assistenza software, preferibilmente in contesto ospedaliero
• Buona padronanza del sistema operativo Windows e del pacchetto Microsoft Office
• Conoscenza, almeno teorica, del linguaggio SQL e dei database relazionali

Completano il profilo :

• Propensione al rapporto con la clientela, poiché le relazioni sono alla base del ruolo di On Site
• La sanità non si ferma mai, e queste sue continue evoluzioni richiedono proattività e una buona propensione al problem solving
• Il ruolo si svolge in presenza, dal lunedì al venerdì, 8-17, presso Salerno

Siamo Dedalus, unisciti a noi

Dedalus si impegna a offrire un'esperienza lavorativa coinvolgente e gratificante, riflettendo la passione che mettiamo nella missione di aiutare medici e infermieri a fornire cure migliori nelle comunità in cui operano.

La nostra azienda promuove una cultura in cui i dipendenti sono incoraggiati a imparare, innovare e migliorare la cooperazione e i processi clinici, facendo una differenza significativa per milioni di persone in tutto il mondo. Ogni persona è il punto di arrivo e di partenza delle attività del Gruppo, e il beneficiario finale. Per questo motivo, siamo orgogliosi di svolgere ogni giorno un lavoro molto speciale.

La nostra azienda è eterogenea, composta da 7.600 persone distribuite in più di 40 Paesi. Lavoriamo insieme per innovare e migliorare le opportunità sanitarie di milioni di pazienti in tutto il mondo. Noi siamo Dedalus.

Il nostro impegno per la Diversità & Inclusione definisce il nostro approccio per garantire rispetto, inclusione e successo di tutti i nostri colleghi e delle comunità in cui operiamo. È fondamentale condividere questo impegno e questa dedizione per garantire un ambiente di lavoro inclusivo e diversificato. Riconosciamo che possiamo migliorare e, in questo percorso, miriamo ad essere autentici, realistici e ambiziosi.

Siamo alla ricerca di Risorse con una forte passione per il settore ed il business dell’Azienda, che abbiano una forte

predisposizione al lavoro di squadra, propensione al rapporto con il cliente. Dinamici, flessibili e determinati da inserire nel nostro team di Deployment.

La risorsa si occuperà dell'installazione, configurazione e di tutte le attività di manutenzione delle soluzioni software aziendali fornite presso il cliente.

La risorsa selezionata dovrà:

• Fornire assistenza tecnica di II livello direttamente on site presso le sedi del cliente assegnato;

• Svolgere attività di manutenzione proattiva per mantenere i sistemi installati in piena efficienza;

• Svolgere attività di manutenzione correttiva;

• Raccogliere eventuali esigenze del cliente;

• Redigere documentazione specifica per sito cliente;

• Configurare, installare ed effettuare i test delle soluzioni software;

• Svolgere attività di affiancamento agli utenti;

• Formare gli utenti.

Requisiti:

• Laurea di I o II livello in Ingegneria Biomedica, Ingegneria Informatica (o equipollenti);

• In alternativa Diploma con indirizzo informatico e minima esperienza in ambito clinico/sanitario.

Competenze informatiche:

• Padronanza dei sistemi operativi Windows

• Conoscenza pacchetto Microsoft Office

Requisiti preferenziali:

• Conoscenza Database relazionali e linguaggio SQL

• Conoscenza protocollo di comunicazione standard HL7

• Conoscenza dei Sistemi Operativi Linux

Completano il profilo le seguenti caratteristiche personali:

• Buona dialettica

• Proattività e problem solving

• Capacità di lavorare in team

• Propensione per il rapporto con i clienti

• Propensione per la scrittura di documentazione

Sede di lavoro: La Spezia

Tipologia contrattuale: Tempo pieno, l’inquadramento verrà valutato in base alla seniority

Il presente annuncio è rivolto ad entrambi i sessi, ai sensi delle leggi 903/77 e 198/06, e a persone di tutte le età e tutte le nazionalità, ai sensi dei decreti legislativi 215/03 e 216/03

I dati forniti saranno trattati per la ricerca e selezione di personale ai sensi del Regolamento UE 679/2016 (GDPR).

• Cerchiamo una risorsa da inserire con contratto di stage di 6 mesi, all'interno di un nostro cliente, situato presso la città di Reggio Emilia.

La persona individuata avrà la possibilità di lavorare all'interno del laboratorio di anatomia patologica della struttura cliente e apprenderà, dai colleghi più senior, attività di supporto e configurazione dei software di laboratorio.

In affiancamento ai colleghi, si avrà modo di affiancare e apprendere le seguenti attività :

• supporto alla configurazione dell'applicativo,
• creazione di reportistica e documentazione ad hoc.

La persona individuata possiede inoltre conoscenze informatiche di base (Pacchetto Office, Windows).

Completano il profilo una buona propensione al rapporto con la clientela, una forte attitudine al problem solving, un'interesse all'apprendimento di nuove tecnologie, un orientamento analitico e una predisposizione al lavoro di squadra.

Altre informazioni :

Le attività verranno svolte con modalità in presenza, sulla sede di un cliente nella città di Reggio Emilia, dal lunedì al venerdì 9-18.

Lo stage avrà una durata di 6 mesi e prevede il riconoscimento di un rimborso spese mensile di 800€ e buoni pasto giornalieri.

Kick-start your career in a dynamic, multicultural environment! As a Customer Refund Specialist, you’ll interact face-to-face with international travellers, delivering excellent service and gaining hands-on experience in customer care.

This entry-level role is perfect for people-oriented individuals ready to grow in a fast-paced, global setting.

Main duties and responsibilities

• Verify and refund Tax Free Forms to international travellers
• Ensure a satisfactory experience for our customers
• Prevent refunding mistakes and fraud
• Prepare reports as needed
• Observe Global Blue and Merchant’s policies, guidelines and procedures

Why You’ll Love This Role

• Work in a multicultural environment with colleagues and customers from around the world;
• Be part of a front-line team that values collaboration, integrity, and service excellence;
• Gain valuable experience in face-to-face customer interaction and managing refund payments

Main KPIs

• Number of refunded transactions
• Refunding mistake ratio

Reporting and collaboration

Reports to: Manager

Collaborates with:

• Peers in Refund, Processing, and Quality Assurance
• Refund & Security Manager
• Merchant staff
• Sales organization

Background and Education

This is an entry-level role and a university degree is not required. What matters most is your ability to communicate effectively, work well with others, and engage confidently with international customers.

We’re looking for candidates who have:

• Excellent spoken English – this is essential
• Knowledge of additional languages is a strong plus (especially Arabic, Chinese, or Russian)
• A natural ability to work face-to-face with the public in a professional and welcoming manner
• Strong teamwork skills and a collaborative mindset
• Previous experience in customer-facing roles (retail, hospitality, airport, or front office) is helpful but not mandatory

Specific skills and knowledge

• Must be fluent in English.
• Other helpful languages in order of relevance: Arabic, Chinese, Russian
• Must be dedicated to service and customer satisfaction
• Must be trustworthy to handle large amounts of cash
• Must have a clean criminal record
• Agile and detail-oriented approach

Kick-start your career in a dynamic, multicultural environment! As a Customer Refund Specialist, you’ll interact face-to-face with international travellers, delivering excellent service and gaining hands-on experience in customer care.

This entry-level role is perfect for people-oriented individuals ready to grow in a fast-paced, global setting.

Main duties and responsibilities

• Verify and refund Tax Free Forms to international travellers
• Ensure a satisfactory experience for our customers
• Prevent refunding mistakes and fraud
• Prepare reports as needed
• Observe Global Blue and Merchant’s policies, guidelines and procedures

Why You’ll Love This Role

• Work in a multicultural environment with colleagues and customers from around the world;
• Be part of a front-line team that values collaboration, integrity, and service excellence;
• Gain valuable experience in face-to-face customer interaction and managing refund payments

Main KPIs

• Number of refunded transactions
• Refunding mistake ratio

Reporting and collaboration

Reports to: Manager

Collaborates with:

• Peers in Refund, Processing, and Quality Assurance
• Refund & Security Manager
• Merchant staff
• Sales organization

Background and Education

This is an entry-level role and a university degree is not required. What matters most is your ability to communicate effectively, work well with others, and engage confidently with international customers.

We’re looking for candidates who have:

• Excellent spoken English – this is essential
• Knowledge of additional languages is a strong plus (especially Arabic, Chinese, or Russian)
• A natural ability to work face-to-face with the public in a professional and welcoming manner
• Strong teamwork skills and a collaborative mindset
• Previous experience in customer-facing roles (retail, hospitality, airport, or front office) is helpful but not mandatory

Specific skills and knowledge

• Must be fluent in English.
• Other helpful languages in order of relevance: Arabic, Chinese, Russian
• Must be dedicated to service and customer satisfaction
• Must be trustworthy to handle large amounts of cash
• Must have a clean criminal record
• Agile and detail-oriented approach

Kick-start your career in a dynamic, multicultural environment! As a Customer Refund Specialist, you’ll interact face-to-face with international travellers, delivering excellent service and gaining hands-on experience in customer care.

This entry-level role is perfect for people-oriented individuals ready to grow in a fast-paced, global setting.

Main duties and responsibilities

• Verify and refund Tax Free Forms to international travellers
• Ensure a satisfactory experience for our customers
• Prevent refunding mistakes and fraud
• Prepare reports as needed
• Observe Global Blue and Merchant’s policies, guidelines and procedures

Why You’ll Love This Role

• Work in a multicultural environment with colleagues and customers from around the world;
• Be part of a front-line team that values collaboration, integrity, and service excellence;
• Gain valuable experience in face-to-face customer interaction and managing refund payments

Main KPIs

• Number of refunded transactions
• Refunding mistake ratio

Reporting and collaboration

Reports to: Manager

Collaborates with:

• Peers in Refund, Processing, and Quality Assurance
• Refund & Security Manager
• Merchant staff
• Sales organization

Background and Education

This is an entry-level role and a university degree is not required. What matters most is your ability to communicate effectively, work well with others, and engage confidently with international customers.

We’re looking for candidates who have:

• Excellent spoken English – this is essential
• Knowledge of additional languages is a strong plus (especially Arabic, Chinese, or Russian)
• A natural ability to work face-to-face with the public in a professional and welcoming manner
• Strong teamwork skills and a collaborative mindset
• Previous experience in customer-facing roles (retail, hospitality, airport, or front office) is helpful but not mandatory

Specific skills and knowledge

• Must be fluent in English.
• Other helpful languages in order of relevance: Arabic, Chinese, Russian
• Must be dedicated to service and customer satisfaction
• Must be trustworthy to handle large amounts of cash
• Must have a clean criminal record
• Agile and detail-oriented approach

Kick-start your career in a dynamic, multicultural environment! As a Customer Refund Specialist , you’ll interact face-to-face with international travellers, delivering excellent service and gaining hands-on experience in customer care.

This entry-level role is perfect for people-oriented individuals ready to grow in a fast-paced, global setting.

Main duties and responsibilities

• Verify and refund Tax Free Forms to international travellers
• Ensure a satisfactory experience for our customers
• Prevent refunding mistakes and fraud
• Prepare reports as needed
• Observe Global Blue and Merchant’s policies, guidelines and procedures

Why You’ll Love This Role

• Work in a multicultural environment with colleagues and customers from around the world;
• Be part of a front-line team that values collaboration, integrity, and service excellence;
• Gain valuable experience in face-to-face customer interaction and managing refund payments

Main KPIs

• Number of refunded transactions
• Refunding mistake ratio

Reporting and collaboration

Reports to: Manager

Collaborates with:

• Peers in Refund, Processing, and Quality Assurance
• Refund & Security Manager
• Merchant staff
• Sales organization

Background and Education

This is an entry-level role and a university degree is not required . What matters most is your ability to communicate effectively, work well with others, and engage confidently with international customers.

We’re looking for candidates who have:

• Excellent spoken English – this is essential
• Knowledge of additional languages is a strong plus (especially Arabic, Chinese, or Russian)
• A natural ability to work face-to-face with the public in a professional and welcoming manner
• Strong teamwork skills and a collaborative mindset
• Previous experience in customer-facing roles (retail, hospitality, airport, or front office) is helpful but not mandatory

Specific skills and knowledge

• Must be fluent in English.
• Other helpful languages in order of relevance: Arabic , Chinese, Russian
• Must be dedicated to service and customer satisfaction
• Must be trustworthy to handle large amounts of cash
• Must have a clean criminal record
• Agile and detail-oriented approach

Kick-start your career in a dynamic, multicultural environment! As a Customer Refund Specialist, you’ll interact face-to-face with international travellers, delivering excellent service and gaining hands-on experience in customer care.

This entry-level role is perfect for people-oriented individuals ready to grow in a fast-paced, global setting.

Main duties and responsibilities

• Verify and refund Tax Free Forms to international travellers
• Ensure a satisfactory experience for our customers
• Prevent refunding mistakes and fraud
• Prepare reports as needed
• Observe Global Blue and Merchant’s policies, guidelines and procedures

Why You’ll Love This Role

• Work in a multicultural environment with colleagues and customers from around the world;
• Be part of a front-line team that values collaboration, integrity, and service excellence;
• Gain valuable experience in face-to-face customer interaction and managing refund payments

Main KPIs

• Number of refunded transactions
• Refunding mistake ratio

Reporting and collaboration

Reports to: Manager

Collaborates with:

• Peers in Refund, Processing, and Quality Assurance
• Refund & Security Manager
• Merchant staff
• Sales organization

Background and Education

This is an entry-level role and a university degree is not required. What matters most is your ability to communicate effectively, work well with others, and engage confidently with international customers.

We’re looking for candidates who have:

• Excellent spoken English – this is essential
• Knowledge of additional languages is a strong plus (especially Arabic, Chinese, or Russian)
• A natural ability to work face-to-face with the public in a professional and welcoming manner
• Strong teamwork skills and a collaborative mindset
• Previous experience in customer-facing roles (retail, hospitality, airport, or front office) is helpful but not mandatory

Specific skills and knowledge

• Must be fluent in English.
• Other helpful languages in order of relevance: Arabic, Chinese, Russian
• Must be dedicated to service and customer satisfaction
• Must be trustworthy to handle large amounts of cash
• Must have a clean criminal record
• Agile and detail-oriented approach

Social network you want to login/join with:

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Yes

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379557632591423078433711

3

22.08.2025

06.10.2025

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Kick-start your career in a dynamic, multicultural environment! As a Customer Refund Specialist , you’ll interact face-to-face with international travellers, delivering excellent service and gaining hands-on experience in customer care.

This entry-level role is perfect for people-oriented individuals ready to grow in a fast-paced, global setting.

Main duties and responsibilities

• Verify and refund Tax Free Forms to international travellers
• Ensure a satisfactory experience for our customers
• Prevent refunding mistakes and fraud
• Prepare reports as needed
• Observe Global Blue and Merchant’s policies, guidelines and procedures

Why You’ll Love This Role

• Work in a multicultural environment with colleagues and customers from around the world;
• Be part of a front-line team that values collaboration, integrity, and service excellence;
• Gain valuable experience in face-to-face customer interaction and managing refund payments

Main KPIs

• Number of refunded transactions
• Refunding mistake ratio

Reporting and collaboration

Reports to: Manager

Collaborates with:

• Peers in Refund, Processing, and Quality Assurance
• Refund & Security Manager

Background and Education

This is an entry-level role and a university degree is not required . What matters most is your ability to communicate effectively, work well with others, and engage confidently with international customers.

We’re looking for candidates who have:

• Excellent spoken English – this is essential
• Knowledge of additional languages is a strong plus (especially Arabic, Chinese, or Russian)
• A natural ability to work face-to-face with the public in a professional and welcoming manner
• Strong teamwork skills and a collaborative mindset
• Previous experience in customer-facing roles (retail, hospitality, airport, or front office) is helpful but not mandatory

Specific skills and knowledge

• Must be fluent in English.
• Other helpful languages in order of relevance: Arabic , Chinese, Russian
• Must be dedicated to service and customer satisfaction
• Must be trustworthy to handle large amounts of cash