800 Posti di lavoro per Problem-Solving in Italia

Keyline Industries, a family-owned business with 2 production plants in Veneto, 9 subsidiaries in 3 continents and more than 200 collaborators, with a centralized R&D hub of 40 people.

Keyline Industries is a leading manufacturer of keys, key cutting machines and transponders. In addition, Keyline Industries is a unique manufacturer of Industrial automated machines for the security industry and home & building automation – through the brands ACS and Allmatic.

Per rafforzamento del team assistenza tecnica siamo alla ricerca di una figura da inserire come addetto alla riparazione. La risorsa, si occuperà di gestire l'assistenza clienti e la riparazione di macchine duplicatrici a supporto di uffici e distributori internazionali.

Il candidato avrà preferibilmente una precedente esperienza nell'assistenza tecnica di macchine elettroniche e meccaniche, conoscenza e manualità nell'uso di strumenti da banco e una buona base nell'utilizzo di strumenti informatici e piattaforme di ticketing.

• Gestire le riparazioni delle macchine duplicatrici nel laboratorio designato
• Gestire i resi e i reclami di non conformità
• Assicurare il buon funzionamento del servizio tecnico post-vendita per distributori e clienti finali
• Seguire l'inventario periodico
• Seguire gli audit di aggiornamento del software e la gestione delle parti di ricambio
• Supportare i colleghi nella gestione dei ticket

• Laurea o diploma in un settore tecnico (elettronica/meccatronica/elettrica)
• Capacità di lettura di disegni tecnici e meccanici
• Buona conoscenza della lingua inglese
• Disponibilità a trasferte in Italia e all'estero
• Conoscenza dell'ambiente Windows e dei sistemi informativi

• Conoscenza della lingua francese
• Conoscenza del gestionale SAP
• Conoscenza delle Best Practice di Service Management
• Pregressa esperienza nel settore ferramenta

Inquadramento e retribuzione saranno commisurati all'esperienza pregressa nel ruolo

Keyline Industries provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Keyline Industries complies with applicable regional and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

We are looking for a Technical Support to assist our customers with technical problems when using our products and services. Your responsibilities would include resolving customer queries, recommending solutions and guiding product users through features and functionalities.

• Respond to customer queries in a timely and accurate way, via phone, email or chat, identify customer needs and help customers use specific features


• Monitor customer complaints on social media and reach out to provide assistance


• Share feature requests and effective workarounds with team members


• Inform customers about new features and functionalities


• Follow up with customers to ensure their technical issues are resolved


• Gather customer feedback and share with our Product, Sales and Marketing teams


• Handle a high volume of incoming calls and emails from customers


• Collaborate with other departments to ensure timely resolution of customer concerns

• Experience in the energy industry is desirable, but not essential as training will be provided


• Excellent verbal and written communication skills


• Strong problem-solving and decision-making abilities


• Ability to work in a fast-paced environment and handle multiple tasks simultaneously


• Proficient in using computer systems and software applications


• Strong attention to detail and accuracy

• Competitive salary package


• Comprehensive training and development opportunities

Overview

Resinex è parte del Gruppo Ravago e, sin dalla sua fondazione nel 1988, è protagonista nel mondo della distribuzione di materie plastiche. Abbiamo iniziato il nostro percorso distribuendo polipropilene per Shell in Belgio, e da allora non ci siamo mai fermati.

Grazie a una crescita costante, all’ampliamento della nostra rete di clienti e fornitori, e a una forte spinta all’innovazione, oggi Resinex è l’unico distributore di polimeri con una presenza capillare in tutti i paesi europei, Turchia e FSU. Offriamo un mix unico di competenza locale e portata paneuropea, che ci permette di rispondere con efficacia e flessibilità alle esigenze del mercato.

Per rafforzare il nostro team tecnico/commerciale presso la sede di Mornico al Serio, siamo alla ricerca di un/a Technical Support.

• Fornire supporto tecnico post-vendita e assistenza ai clienti, garantendo la risoluzione tempestiva di eventuali problematiche e mantenendo un alto livello di soddisfazione.
• Organizzare e condurre sessioni di formazione rivolte al personale che utilizzerà i prodotti, assicurando una corretta comprensione delle funzionalità e modalità d’uso.
• Presentare i prodotti tecnici dell’azienda a clienti attuali e potenziali, attraverso incontri in sede, presso il cliente o in occasione di fiere ed eventi di settore.
• Collaborare con il team commerciale, partecipando a riunioni e contribuendo con competenze tecniche alla definizione delle soluzioni più adatte alle esigenze del cliente.
• Preparare la formazione tecnica per il team commerciale, fornendo gli strumenti necessari per una vendita efficace e rimanendo disponibile per chiarimenti e approfondimenti.
• Confrontarsi con il team europeo di riferimento per lo sviluppo di nuove soluzioni.

• Titolo di studio ad indirizzo tecnico;
• Buona conoscenza della lingua inglese;
• Capacità di lavorare in squadra;
• Capacità di problem solving.

Resinex è parte del Gruppo Ravago e, sin dalla sua fondazione nel 1988, è protagonista nel mondo della distribuzione di materie plastiche. Abbiamo iniziato il nostro percorso distribuendo polipropilene per Shell in Belgio, e da allora non ci siamo mai fermati.

Grazie a una crescita costante, all’ampliamento della nostra rete di clienti e fornitori, e a una forte spinta all’innovazione, oggi Resinex è l’unico distributore di polimeri con una presenza capillare in tutti i paesi europei, Turchia e FSU. Offriamo un mix unico di competenza locale e portata paneuropea, che ci permette di rispondere con efficacia e flessibilità alle esigenze del mercato.

Per rafforzare il nostro team tecnico/commerciale presso la sede di Mornico al Serio, siamo alla ricerca di un/a Technical Support.

• Fornire supporto tecnico post-vendita e assistenza ai clienti, garantendo la risoluzione tempestiva di eventuali problematiche e mantenendo un alto livello di soddisfazione.
• Organizzare e condurre sessioni di formazione rivolte al personale che utilizzerà i prodotti, assicurando una corretta comprensione delle funzionalità e modalità d’uso.
• Presentare i prodotti tecnici dell’azienda a clienti attuali e potenziali, attraverso incontri in sede, presso il cliente o in occasione di fiere ed eventi di settore.
• Collaborare con il team commerciale, partecipando a riunioni e contribuendo con competenze tecniche alla definizione delle soluzioni più adatte alle esigenze del cliente.
• Preparare la formazione tecnica per il team commerciale, fornendo gli strumenti necessari per una vendita efficace e rimanendo disponibile per chiarimenti e approfondimenti.
• Confrontarsi con il team europeo di riferimento per lo sviluppo di nuove soluzioni.

• Titolo di studio ad indirizzo tecnico;
• Buona conoscenza della lingua inglese;
• Capacità di lavorare in squadra;
• Capacità di problem solving.

Keyline Industries, a family-owned business with 2 production plants in Veneto, 9 subsidiaries in 3 continents and more than 200 collaborators, with a centralized R&D hub of 40 people.

Keyline Industries is a leading manufacturer of keys, key cutting machines and transponders. In addition, Keyline Industries is a unique manufacturer of Industrial automated machines for the security industry and home & building automation – through the brands ACS and Allmatic.

Per rafforzamento del team assistenza tecnica siamo alla ricerca di una figura da inserire come addetto alla riparazione. La risorsa, si occuperà di gestire l'assistenza clienti e la riparazione di macchine duplicatrici a supporto di uffici e distributori internazionali.

Il candidato avrà preferibilmente una precedente esperienza nell'assistenza tecnica di macchine elettroniche e meccaniche, conoscenza e manualità nell'uso di strumenti da banco e una buona base nell'utilizzo di strumenti informatici e piattaforme di ticketing.

• Gestire le riparazioni delle macchine duplicatrici nel laboratorio designato
• Gestire i resi e i reclami di non conformità
• Assicurare il buon funzionamento del servizio tecnico post-vendita per distributori e clienti finali
• Seguire l'inventario periodico
• Seguire gli audit di aggiornamento del software e la gestione delle parti di ricambio
• Supportare i colleghi nella gestione dei ticket

• Laurea o diploma in un settore tecnico (elettronica/meccatronica/elettrica)
• Capacità di lettura di disegni tecnici e meccanici
• Buona conoscenza della lingua inglese
• Disponibilità a trasferte in Italia e all'estero
• Conoscenza dell'ambiente Windows e dei sistemi informativi

• Conoscenza della lingua francese
• Conoscenza del gestionale SAP
• Conoscenza delle Best Practice di Service Management
• Pregressa esperienza nel settore ferramenta

Inquadramento e retribuzione saranno commisurati all'esperienza pregressa nel ruolo

Keyline Industries provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Keyline Industries complies with applicable regional and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

We are looking for a Technical Support to assist our customers with technical problems when using our products and services. Your responsibilities would include resolving customer queries, recommending solutions and guiding product users through features and functionalities.

• Respond to customer queries in a timely and accurate way, via phone, email or chat, identify customer needs and help customers use specific features
• Monitor customer complaints on social media and reach out to provide assistance
• Share feature requests and effective workarounds with team members
• Inform customers about new features and functionalities
• Follow up with customers to ensure their technical issues are resolved
• Gather customer feedback and share with our Product, Sales and Marketing teams
• Handle a high volume of incoming calls and emails from customers
• Collaborate with other departments to ensure timely resolution of customer concerns

• Experience in the energy industry is desirable, but not essential as training will be provided
• Excellent verbal and written communication skills
• Strong problem-solving and decision-making abilities
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously
• Proficient in using computer systems and software applications
• Strong attention to detail and accuracy

• Competitive salary package
• Comprehensive training and development opportunities

På ABB hjälper vi industrier att bli snabbare, mer resurseffektiva och hållbara. Här är framsteg en självklarhet - för dig, ditt team och hela världen. Som global marknadsledare ger vi dig rätt förutsättningar för att lyckas med det. Det kommer inte alltid att vara enkelt - utveckling kräver mod och styrka. På ABB är du aldrig ensam. Run what runs the world.

Denna position rapporterar till:

In this role, you will have the opportunity to use your technical skills and knowledge and you will aid the Sales Support team by reacting to customer inquiries. As a Technical Support Specialist you will be the first point of contact for ELSB/ELSP customers and business partners for technical request.

The work model for the role is: #LI-Onsite

Key Responsibilities:

• Provides internal and external technical sales support, coordinates resources for complete case management, and enhances customer satisfaction by assisting with pre-sales and post-sales inquiries.

• Ensures issue resolution by collaborating with product marketing, factories, and service teams, recommends appropriate solutions, and coordinates request handling.

• Maintains a positive customer experience by fostering good relationships, understanding needs, and updating technical documentation to improve self-service support.

• Represents the customer's voice within local teams, provides feedback for process improvement, and ensures compliance with safety regulations in daily activities.

Qualifications:

• You are highly skilled in Sales Force and Excel and possesses an enhanced knowledge of electrical engineering principles .

• You have a previous experience of 3-5 years in similar roles.

• You are passionate about proactive approach, with a demonstrated ability to take ownership of customer issues.

• Diploma of electrical or electronic technician.

• You are at ease communicating in Italian and English.

What's in it for you:

As a member of the ABB Group, you can expect an exciting and challenging job with an individually tailored introductory training. You will work in agile teams where you have the opportunity to actively contribute and drive ideas forward. Our flexible work models offer you an optimal work-life balance. Our unique spirit is characterized by appreciation, communication at eye level and an informal work culture. We offer you customized training and development programs as well as exciting development opportunities within the company. Numerous other benefits (Parental Leave Program, Employee Assistance Program and many more) round off our offer.

Contribute to a collective vision. This is where progress takes flight, teams turn ideas into impact, and we define what’s next. Run What Runs the World.

Vi värdesätter människor med olika bakgrund. Kan det här vara ditt nästa steg? Ansök idag eller besök för att läsa mer om oss och se hur vår teknologi påverkar världen.

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Direct message the job poster from Ingersoll Rand

Location

Lonate Pozzolo (VA)/Field based

About Us

Ingersoll Rand advances the quality of life by creating comfortable, sustainable and efficient environments. Our products, systems and solutions increase the efficiency and productivity of industrial, commercial operations, homes, and improve the health and comfort of people around the world. We have opportunities for career growth through our diverse businesses which manufacture and service many well-recognized brands.

Job Summary

We are looking for a Technical Support Engineer who will work as a key member of the technical team, supporting the Champion compressor product range for the European market and the other key compressor brands as required. He/she will be responsible for post sales technical support for the service network, technical training, parts identification and ensuring customer satisfaction whilst assuring business goals are achieved. The person will also handle a large number of varied mechanical and electrical technical support questions, fault finding and engineering related questions from both internal and external customers.

Responsibilities

• Acquire subject matter mastery / expertise in assigned products and maintain expertise.
• Provide technical support for the field channel partners and directly to customers as required via phone, chat, on-line questions, emails and customer site visits.
• Demonstrated ability to address conflict or opposing opinions and maintain a professional and cooperative temperament with internal and external customers
• Provide support for investigations into machinery failures and customer complaints. Communicate with peers, Engineers, Operations and Management to understand product specifications and root causes of issues
• Liaise with the engineering, quality, warranty teams and technical experts for all product groups
• Be able to support on line technical support systems and aid with development of new technical support tools
• Compile technical bulletins, fault trees and troubleshooting guides to ensure field personnel have access to latest updates / reference data. This includes contributing to the Knowledge Base to improve field connectivity and effective troubleshooting.
• Participate in NPD (New Products Development) Serviceability activities, service / design reviews, Engineering builds, development of service training / technical support capability of new technology.
  
  

• Engineering Degree or equivalent through national qualifications
• Ideally 10+ years’ experience in technical work environment preferably service maintenance (field service technician). Experience and ability to work effectively acting on own initiative with limited supervision requirement.
• Proven experience within the compressor business sector or similar industry
• Good written English and verbal communication skills
• Competency in modbus would be an advantage
• Fully PC Literate & knowledge of SAP would be an advantage
  
  

• In depth knowledge and understanding of oil lubricated and oil free compressed air systems
• High level of customer satisfaction at an international level.
• Ability to read and understand technical drawings and documents, with a strong proficiency in electrical knowledge
• Strong interpersonal skills with ability to communicate effectively at all levels
• Strong Drive for results and ability to work under pressure to meet deadlines & achieve targets
• Pro-active approach to resolving customer issues, taking responsibility to form and lead teams as required to drive corrective actions and follow through to conclusion.
• Self-motivated, flexable and ability to make and defend complex decisions.
• Flexibility and adaptability to changing work requirements and multiple projects
• Accustomed to working within an International business
• Willing to travel internationally to Support and train channel partners.
  
  

• Dynamic international working environment
• Welfare program
• Linkedin learning access

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Information Technology
• Industries Industrial Machinery Manufacturing

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Join to apply for the Technical Support Professional role at Siemens

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Transform the everyday with us.

We are looking for a

Transform the everyday with us.

We are looking for a Technical Support Professional, to be hired with a permanent contract in Milano within the Software Delivery Support organization in Smart Infrastructure Building business unit.

Siemens is a focused technology company, pioneering intelligent solutions that transform the everyday in manufacturing, grids, buildings, and transportation. Our technology addresses real problems that affect the future of humanity.

You love to create an impact? From Day 1 you are empowered to make a difference for a better tomorrow with your full potential and creativity.

Your Challenge

As Customer Services Professional your mission will be to ensure customer success by delivering responsive, high-quality support for cloud solutions—working closely with multi-functional teams to resolve issues efficiently and continuously improve the user experience.

Your main activities will be:

Technical Support & Issue Resolution:

• Respond to customer inquiries and support tickets related to cloud services
• Diagnose and troubleshoot issues with cloud applications and configurations
• Escalate complex problems to R&D teams when needed
  
  

• Communicate clearly and empathetically with customers via email, chat, or phone.
• Provide guidance on using cloud products effectively.
• Follow up to ensure customer satisfaction and issue resolution.
  
  

• Work closely with product, engineering, and operations teams to resolve issues and improve services.
• Share customer feedback and insights to help shape product development.
  
  

• Create and maintain internal and external knowledge base articles.
• Contribute to FAQs, user guides, and training materials.
  
  

• Participate in training to stay updated on cloud offering and support tools / processes.
  
  

• Degree in Computer Science, Information Technology, or related field (or equivalent experience).
• 1–3 years of experience in technical support or customer service, preferably in a cloud environment.
• Familiarity with networking, operating systems (Linux/Windows), and basic scripting (PowerShell, Bash, or Python).
• Proficiency with at least AWS as a cloud platform, if possible also one more of the major cloud platforms (Azure or Google Cloud)
• Familiarity with cloud services such as virtual machines, storage, networking, and identity management.
• Good communication and interpersonal skills; Customer-focused attitude
• Analytical thinking and problem-solving ability
• Ability to work independently and multi-functionally
• Passion to never-stop growing
• Respect and appreciation of each person’s uniqueness, willingness to co create and share knowledge
• Proficiency in English and Italian
• Eligibility to work in Italy
  
  

• Flexibility: trustful environment with an inclusive and flexible way of working driven by results,; hybrid and remote working enabled by innovative tools and devices, personal computer and smartphone; wi-fi connection reimbursement.
• Welfare: flexible welfare programs and health insurance extendable to your family; professional and extraprofessional accident insurance; free on-site lunch options.
• Never stop growing: plenty opportunities for continuous and individual learning journeys
• An inclusive team culture where you can be yourself
  
  

• Seniority level Associate

• Employment type Full-time

• Job function Other
• Industries Automation Machinery Manufacturing

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Carate Brianza, Lombardy, Italy 2 weeks ago

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