1 474 Posti di lavoro per Product Specialist in Italia

Overview

Berco Aftermarket is looking for a Product Support Specialist to assist customers and dealers in the correct use and understanding of our undercarriage products , providing technical training, on-site support, and strategic input to continuously improve and develop our solutions.

• Ensures that customers and end users have the knowledge and correct use of the product through technical training, both theoretical and field-based.
• Provides the company with feedback, analysis, and data processing to develop practices that improve product performance.
• Performs benchmark analysis on competitor products.
• Verifies the correct installation of the product.

• Shares solutions with dealer to resolve anomalies.
• Oversees the technical maintenance activities of mechanics and dealers.
• Provides feedback and documentation from visits through reports, logs, progress reports, and product inspection reports to Product Support Manager.
• Reports machine inspections within the Bopis Life system.
• Conducts customer interviews to collect product feedback.
• Organizes training courses for mechanics and/or dealers related to the knowledge and technical maintenance of the product.
• Shares the technical inspection visit plan and dealers' training plans with the Product Support Manager.
• Participates in industry fairs to monitor product evolution.
• Provides insights for new product development, drawing stimuli from competitor monitoring.
• Organizes work and develops the skills of assigned personnel.
• Provides technical support to trade marketing for the creation of commercial tools.

• Engineering Degree (mandatory)
• Fluent English language
• Willingness to travel 30–50% of the time

• Associate

• Full-time

• Production and Customer Service
• Industries: Manufacturing, Machinery Manufacturing, and Metalworking Machinery Manufacturing

Here at BizAway, we deliver the future of travel. We are an international company with strong ambitions and great expertise. With a focus on sustainability, we support companies on a daily basis, enabling them to improve their travel management through our evolving services and solutions, characterized by our tech attitude and smart, innovative processes. Proactivity and reliability, collaboration and communication are the core values of our culture. If you like challenges and want to be part of one of the fastest growing B2B scale-ups, BizAway is the company for you.

We are looking for a driven and enthusiastic Product Support Specialist (m/w/d) who desires to contribute to the growth and success of our Product Team .

• Act as direct contact with all other company departments through our Internal Support Desk, managing various requests such as information requests, reporting potential issues, asking for help, and manual operations.
• Analyze and troubleshoot requests received through our Internal Support Desk, escalating bugs and issues to our Engineering team, ensuring they are marked with the appropriate urgency and priority.
• Collaborate and advocate with Product and Engineering to proactively improve the product based on user feedback, ensuring long-term reliability.

• You are smart, empathic, and eager to learn.
• Exceptional problem-solving skills, capable of diagnosing complex issues and driving them to resolution.
• Proficiency in data analysis and querying, with the ability to interpret data and logs.
• Experience with logging platforms.
• Familiar with APIs.
• Excellent interpersonal and communication skills; you know how to work in a team.
• Confidence with English (written and spoken level B2) and fluency in Italian (Spanish is a plus).

• Experience in the travel industry or in enterprise settings.
• Knowledge of programming basics will help you perform at your best.

• A seat on a scale-up with skyrocketing growth.
• Attractive compensation, including equity in the company.
• Development of your entrepreneurial spirit, with the chance to implement real-impact business decisions.
• Multicultural and international team.
• Collaborative and smart environment to work and learn.
• Remote work, flexible working policy, and great offices in Europe.

BizAway guarantees equal employment opportunities for all individuals, in compliance with applicable laws. The selection process is open without any discrimination on the basis of gender, age, sexual orientation, gender identity, disability, ethnic origin, personal beliefs, or religion. Candidates are invited to review the privacy notice pursuant to EU Regulation 2016/679.

• Associate

• Full-time

• Product Management
• Information Technology
• Quality Assurance

• Travel Arrangements
• Software Development

Overview

About BizAway

Here at BizAway, we Deliver the Future of Travel. We are a solid international company with strong ambitions and great expertise. With a focus on sustainability, we support companies on a daily basis, enabling them to improve their travel management through our constantly evolving services and solutions, always characterized by our tech attitude and smart and innovative processes. We know that success comes from People and deserves to be recognized. Proactivity and reliability, collaboration and communication are the core values of our culture. If you like challenges and would love to be part of one of the fastest growing B2B scale-ups, then BizAway is the company you have been looking for.

We are looking for

Product Support Specialist (m/w/d), who desires to contribute to the growth and success of our Product Team .

• Act as direct contact with all the other company departments through our Internal Support Desk, managing various types of requests like information, reporting of potential issues, asking for help and manual operations
• Analyze and troubleshoot requests received through our Internal Support Desk, escalating bugs and issues to our Engineering team, ensuring they are marked with the appropriate urgency and priority
• Collaborate and advocate with Product and Engineering to proactively improve the product based on user Feedback, ensuring long-term reliability

• You must be smart, empathic, and eager to learn
• Exceptional problem-solving skills, capable of diagnosing complex issues and driving them to resolution
• Proficiency in data analysis and querying, with the ability to interpret data and logs
• You have experience with logging platforms
• You are familiar with APIs
• Excellent interpersonal and communication skills, you know how to work in a team
• Confidence with English (written and spoken level B2) and fluency in Italian (Spanish is a plus)

• Experience in the travel industry or in enterprise settings
• Knowledge of programming basics will help you perform at your best

A seat on a scale-up with skyrocketing growth

Attractive compensation, including equity in the company

Development of your entrepreneurial spirit, having the chance to implement real-impact business decisions

Multicultural and international team

Collaborative and smart environment to work and learn

Remote work, flexible working policy, and great offices in Europe

Our equal opportunity statement

BizAway guarantees equal employment opportunities for all individuals, in compliance with Art. 3 of the Italian Constitution, Legislative Decree 198/2006 (Equal Opportunities Code), Law 162/2021, and EU Directive 2006/54/EC. The selection process is open without any discrimination on the basis of gender, age, sexual orientation, gender identity, disability, ethnic origin, personal beliefs, or religion. Candidates are invited to review the privacy notice pursuant to Art. 13 of EU Regulation 2016/679 and Legislative Decree 196/2003, as amended by Legislative Decree 101/2018.

Berco Aftermarket is looking for a Product Support Specialist to assist customers and dealers in the correct use and understanding of our undercarriage products , providing technical training, on-site support, and strategic input to continuously improve and develop our solutions.

Position Purpose

• Ensures that customers and end users have the knowledge and correct use of the product through technical training, both theoretical and field-based.
• Provides the company with feedback, analysis, and data processing to develop practices that improve product performance.
• Performs benchmark analysis on competitor products.
• Verifies the correct installation of the product.

Functions and Responsibilities

• Shares solutions with dealer to resolve anomalies.
• Oversees the technical maintenance activities of mechanics and dealers.
• Provides feedback and documentation from visits through reports, logs, progress reports, and product inspection reports to Product support manager.
• Reports machine inspections within the Bopis Life system.
• Conducts customer interviews to collect product feedback.
• Organizes training courses for mechanics and/or dealers related to the knowledge and technical maintenance of the product.
• Shares the technical inspection visit plan and dealers' training plans with the Product support manager.
• Participates in industry fairs to monitor product evolution.
• Provides insights for new product development, drawing stimuli from competitor monitoring.
• Organizes work and develops the skills of assigned personnel.
• Provides technical support to trade marketing for the creation of commercial tools.

It's mandatory an Engineering Degree and a fluent english language

Work site in Bologna city center (Via Altabella, 17)

Willingness to travel 30–50% of the time

Berco Aftermarket is looking for a Product Support Specialist to assist customers and dealers in the correct use and understanding of our undercarriage products, providing technical training, on-site support, and strategic input to continuously improve and develop our solutions.

Position Purpose

• Ensures that customers and end users have the knowledge and correct use of the product through technical training, both theoretical and field-based.
• Provides the company with feedback, analysis, and data processing to develop practices that improve product performance.
• Performs benchmark analysis on competitor products.
• Verifies the correct installation of the product.

Functions and Responsibilities

• Shares solutions with dealer to resolve anomalies.
• Oversees the technical maintenance activities of mechanics and dealers.
• Provides feedback and documentation from visits through reports, logs, progress reports, and product inspection reports to Product support manager.
• Reports machine inspections within the Bopis Life system.
• Conducts customer interviews to collect product feedback.
• Organizes training courses for mechanics and/or dealers related to the knowledge and technical maintenance of the product.
• Shares the technical inspection visit plan and dealers' training plans with the Product support manager.
• Participates in industry fairs to monitor product evolution.
• Provides insights for new product development, drawing stimuli from competitor monitoring.
• Organizes work and develops the skills of assigned personnel.
• Provides technical support to trade marketing for the creation of commercial tools.

It's mandatory an Engineering Degree and a fluent english language

Work site in Bologna city center (Via Altabella, 17)

Willingness to travel 30–50% of the time

Berco Aftermarket is looking for a Product Support Specialist to assist customers and dealers in the correct use and understanding of our undercarriage products , providing technical training, on-site support, and strategic input to continuously improve and develop our solutions.

Position Purpose

• Ensures that customers and end users have the knowledge and correct use of the product through technical training, both theoretical and field-based.
• Provides the company with feedback, analysis, and data processing to develop practices that improve product performance.
• Performs benchmark analysis on competitor products.
• Verifies the correct installation of the product.

Functions and Responsibilities

• Shares solutions with dealer to resolve anomalies.
• Oversees the technical maintenance activities of mechanics and dealers.
• Provides feedback and documentation from visits through reports, logs, progress reports, and product inspection reports to Product support manager.
• Reports machine inspections within the Bopis Life system.
• Conducts customer interviews to collect product feedback.
• Organizes training courses for mechanics and/or dealers related to the knowledge and technical maintenance of the product.
• Shares the technical inspection visit plan and dealers' training plans with the Product support manager.
• Participates in industry fairs to monitor product evolution.
• Provides insights for new product development, drawing stimuli from competitor monitoring.
• Organizes work and develops the skills of assigned personnel.
• Provides technical support to trade marketing for the creation of commercial tools.

It's mandatory an Engineering Degree and a fluent english language

Work site in Bologna city center (Via Altabella, 17)

Willingness to travel 30–50% of the time

Berco Aftermarket is looking for a Product Support Specialist to assist customers and dealers in the correct use and understanding of our undercarriage products , providing technical training, on-site support, and strategic input to continuously improve and develop our solutions.

Position Purpose

• Ensures that customers and end users have the knowledge and correct use of the product through technical training, both theoretical and field-based.
• Provides the company with feedback, analysis, and data processing to develop practices that improve product performance.
• Performs benchmark analysis on competitor products.
• Verifies the correct installation of the product.

Functions and Responsibilities

• Shares solutions with dealer to resolve anomalies.
• Oversees the technical maintenance activities of mechanics and dealers.
• Provides feedback and documentation from visits through reports, logs, progress reports, and product inspection reports to Product support manager.
• Reports machine inspections within the Bopis Life system.
• Conducts customer interviews to collect product feedback.
• Organizes training courses for mechanics and/or dealers related to the knowledge and technical maintenance of the product.
• Shares the technical inspection visit plan and dealers' training plans with the Product support manager.
• Participates in industry fairs to monitor product evolution.
• Provides insights for new product development, drawing stimuli from competitor monitoring.
• Organizes work and develops the skills of assigned personnel.
• Provides technical support to trade marketing for the creation of commercial tools.

It's mandatory an Engineering Degree and a fluent english language

Work site in Bologna city center (Via Altabella, 17)

Willingness to travel 30–50% of the time