4 777 Posti di lavoro per Product Support in Italia

Contract Type: Permanent

Country: ITALY

Location: Parma

The Automation Technical Support Expert is part of Beverages & Beer Qualification & Technical Support. The role primarily involves backoffice activities, focusing on securing operational follow-up and providing technical support for EOL beverage products (Pal / Depal), associated trade equipment (Robotic manipulator), and third-party line equipment (EOL, conveyor, process equipment) on the automation side. The expert also participates in validating modifications, variants, and new products related to automation, collaborating with relevant teams. Additionally, they are responsible for executing root cause analysis (RCA) following issue resolution, supporting recovery and corrective actions, and interacting with other departments.

1. Execute troubleshooting on equipment, trade equipment, and line equipment concerning the automation platform.
2. Act as an assessor for FSE qualification programs during practical assessments, mainly at customer sites, and deliver evaluation reports on time and in full.
3. Execute validation programs for modifications, variants, O&U, and new products related to automation.
4. Support field methods for installation, qualification, technical analysis, repair, and maintenance activities.
5. Ensure the performance of commercially released equipment and lines concerning automation.
6. Implement automation retrofits on the installed base as necessary.
7. Participate in hotline team duties during weekends, if available.
8. Perform RCA on automation issues and support recovery and corrective actions.
9. Enhance personal skills related to EoL equipment.
10. Contribute to the creation, update, and revision of technical questionnaires for FSE Qualification Program.
11. Support L3 and L4 equipment FAT, startup, and commissioning activities.
12. Assist FSE during startup and commissioning of L3 and L4 machines.
13. Manage and resolve technical NC and PER issues using the CEP tool.

• Master or Bachelor Degree, or equivalent.
• Proficiency in spoken and written English; knowledge of Italian or French is an advantage.
• Mechanical skills related to Pal / Depal are a plus.
• Skills in emergency management, teamwork, and problem prioritization.
• At least 5 years of experience in technical assistance, field work, or engineering related to packaging equipment (automation).
• Basic electrical knowledge (safety equipment, sensors, motion, servo drivers, inverters).
• Knowledge of PLC platforms (Siemens S7 SCL-Graph-Awl, B&R, Rockwell Automation is a plus).
• Knowledge of HMI (ZenOn, Citec, InTouch) and Motion platforms (Danfoss, Schneider, B&R) is a plus.
• Experience in applying Root Cause Analysis methodology for issue resolution.
• Strong interpersonal skills and ability to communicate effectively with technicians, customers, and other stakeholders.

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MAGNI TELESCOPIC HANDLERS

Costruire soluzioni uniche per il mercato del sollevamento è da sempre la missione di Magni Telescopic Handlers. Sicurezza, design e innovazione sono i valori cardine su cui si basa la costante attività di ricerca e sviluppo del Gruppo.

Magni TH si riconosce per il suo stile inconfondibile. Grazie a un team di lavoro esperto ed efficiente, progetta e produce telescopici fissi, rotativi e accessori, equipaggiati di tecnologie all’avanguardia per raggiungere l'eccellenza.

Localizzata a Castelfranco Emilia, nel cuore della Motor Valley, Magni TH vanta un Headquarter di ultima generazione, due sedi produttive e otto filiali nel mondo.

Per ampliamento dell’organico, cerchiamo un / una

• Product Support Italia.

Responsabilità

La figura cercata verrà inserita nel dipartimento del Customer Service, a diretto riporto del responsabile After Sales, ed entrerà a far parte di un team giovane e dinamico. Si interfaccerà con clienti e concessionari sul territorio nazionale. Nello specifico si occuperà di :

• Rispondere alle richieste urgenti dei clienti / concessionari fornendo supporto immediato rispetto all’uso e alla manutenzione delle macchine.
• Mettersi in contatto con i clienti e suggerire le azioni da intraprendere per effettuare eventuali interventi sulla macchina.
• Collaborare con gli After Sales Inspectors.
• Verificare gli interventi manutentivi (claim) inseriti sul portale Magni e prenderli in gestione.

Competenze

• Esperienza di almeno 2-3 anni nella mansione;
• Diploma o Laurea in ambito tecnico (elettronica, elettrotecnica, meccanica);
• Conoscenza dei principali software di progettazione (CAD, Solid Edge) per consultazione di esplosi;
• Ottima conoscenza degli strumenti Office (Excel in particolare);
• Conoscenza della lingua inglese sia scritta che parlata;

Flessibilità, problem solving e capacità relazionali completano il profilo.

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At IXON, we connect machines with their builders. We are at the forefront of revolutionising the way machines are connected, monitored and controlled. By providing an end-to-end solution, consisting of our in-house developed cloud platform and connectivity hardware, we empower machine builders with the tools and technology to stay future-proof and transform the way they do business. All with one goal: more efficient production with the lowest possible impact on the world.

This is what energises you

As a Support Engineer, you are the first point of contact for our Italian customers, addressing technical issues and challenges related to our IXON Cloud platform and connectivity hardware. Cases you will handle range from onboarding assistance to complex problems with implementation and network configuration. Besides providing quality technical support to our customers, you’ll also collaborate closely with team members and various departments ensuring a seamless exchange of information and knowledge.

Your dedication to delivering unconditional support will be reflected in the following responsibilities:

• Offering first and second-line technical support to customers and colleagues;

• Reproducing bugs, reporting these to R&D, and following-up bug reports;

• Translating customer needs to feature requests;

• Expanding knowledge by experimenting with various technical products and (customer) solutions;

• Updating and maintaining the knowledge base, support website, demo setups and training environments;

• Providing technical training to internal departments and customers.

This makes you successful

It all starts with your strong communication skills, which enables you to truly understand the underlying concerns behind a question. Your affinity with IT and networking helps you to solve complex technical puzzles and guide customers in integrating our product into their solution. You thrive in a team, where you truly grasp the power of collaboration and effectively leverage internal knowledge and expertise. In addition, you identify with the following points:

• Proficiency in Italian is required as you will be the primary point of contact for our Italian customers;

• Strong English language skills, both spoken and written;

• Strong communication skills, with a customer-centric and service-oriented approach;

• A technical background or a strong interest in technology;

• You are located in the area of Reggio Emilia, Modena or Bologna;

• Experience in IT-support or PLC/automation knowledge is a big plus.

Here’s what we offer you

At IXON, you will join an international and dynamic environment, where you can make an immediate impact and grow rapidly. Together with your international colleagues, you will contribute to the development of our innovative organisation. You get the opportunity to unlock your potential in a dynamic work environment where autonomy, a vibrant work culture, personal growth and meaningful contributions in industrial automation awaits you. Of course, we reward your dedication with a competitive salary and excellent secondary benefits.

Ready to dive in?

Start your journey and connect with IXON! Applying is quick and easy, just click the button below.

Need more details? Reach out to our recruiter Stan Smeets by calling +31643241318 or send an email to

Agency interest in this vacancy is not desired.

Filling Product Support Expert is part of Q&TS. The job primarily takes place in the back office. The main function is to ensure operational follow-up and technical support for all filling products (combi and stand-alone technology), associated trade equipment (capper, etc.), and third-party line equipment, mostly on the mechanical side. The expert is responsible for internal and external validation.

• Execute troubleshooting on filling equipment, associated trade equipment, and line equipment;
• Support global product training by creating, updating, and revising technical questionnaires related to the FSE Qualification Program;
• Implement validation programs for the introduction of modifications, variants, O&U, and new products concerning filling equipment;
• Support the availability of field methods for installation, qualification, technical analysis, repair, and maintenance activities;
• Ensure the performance of commercially released filling equipment and lines;
• Oversee the application of retrofits on the filling product installed base as necessary;
• Participate in hotline team duties during weekends, if available for service;
• Conduct RCA on filling equipment issues, supporting recovery and corrective action plans;
• Enhance personal competencies on complete combi, trade, and line equipment technologies;
• Act as an assessor for FSEs during qualification programs, mainly at customer sites, and complete evaluation reports on time and in full;
• Participate in L3 and L4 equipment FAT, and assist with start-up and commissioning;
• Support FSEs during start-up and commissioning of L3 and L4 machines;
• Manage and resolve technical NC and PER issues through CEP.

• Minimum of 5 years of field experience or engineering experience in filling products and customer management;
• Knowledge of filling products (combi and stand-alone) and processes for PET, glass, and can applications;

About FAAC Technologies

FAAC Technologies is a global leader in access automation and parking solutions, with over 3,800 employees in 31 countries across 5 continents. Headquartered in Bologna, Italy, and founded in 1965, we design innovative systems that simplify and secure the movement of people and vehicles—whether through automated gates, access control, doors, or smart parking solutions. Our two main business areas, Access Solutions and Parking Solutions, serve customers worldwide with a commitment to quality, innovation, and service.

Working in Digital & Software Developments in FAAC Technologies

At FAAC Technologies, working in Digital & Software Development means being part of a global, agile-driven community that builds innovation through human touch. Here, your voice, your code, and your curiosity matter. We foster a culture that supports your personal development just as much as your technical growth . Wherever you are in your journey, we’re ready to grow with you.

Here, your ideas open doors . Your talent opens opportunities and, together, we open worlds

Your Role

FAAC Technologies is currently looking for a Product Support Specialist - Digital for its headquarter in Zola Predosa, Bologna.

The candidate will be working within a dynamic and innovative context inspired by the principles of Lean Thinking, characterized by teamwork and a streamlined decision-making processes. The Product Support Specialist - Digital provides help to our international stakeholders (colleagues) and platforms’ users (system integrators, automation installers, service engineers and end users) regarding our Digital Platforms.

Key Responsibilities:

• Act as the initial point of contact for all kind of technical support requests from both for internal and external clients, such as technicians from international subsidiaries or direct clients
• Understand, analyze and report correctly the problems met and the requests of modifications
• Organize and provide training sessions for colleagues and external users
• Offer online support and troubleshooting
• Design, produce and update technical documentation, considering the specific needs of the employed medias (instruction manuals, technical datasheets, video tutorials, FAQs, etc.)
• Close collaboration with Product Development department about the product Roadmap definition and implementation
• Close collaboration with Communication Marketing team about the design and implementation of the technical and promotional documentation

What do You need to be successful?

• Background in Electronic / Information Technology, preferably University Degree
• 3 years of experience in a role of technical support for digital products
• Highly appreciated competences in Digital Communication
• Fluency in English written and spoken.
• High predisposition in working with online solutions such as clouds
• Willingness to travel, if needed
• Excellent problem-solving skills
• Strong communication skills
• Flexibility and the ability to adapt to change
• Self-motivated attitude and the ability to use initiative
• Teamwork attitude as a must-have

Time to unlock new opportunities? Join us and open the door to your future!

At FAAC Technologies, our commitment to equality and inclusion reflects our intention to cultivate a work environment that acknowledges and values the uniqueness of each individual and embraces diversity in all its forms. The position is open to candidates from all backgrounds, regardless of ethnicity, gender (Law 903/77), sexual orientation, or disability. Apply now and help us create a workplace where everyone feels valued and included.

About FAAC Technologies

FAAC Technologies is a global leader in access automation and parking solutions, with over 3,800 employees in 31 countries across 5 continents. Headquartered in Bologna, Italy, and founded in 1965, we design innovative systems that simplify and secure the movement of people and vehicles—whether through automated gates, access control, doors, or smart parking solutions. Our two main business areas, Access Solutions and Parking Solutions, serve customers worldwide with a commitment to quality, innovation, and service.

Working in Digital & Software Developments in FAAC Technologies

At FAAC Technologies, working in Digital & Software Development means being part of a global, agile-driven community that builds innovation through human touch. Here, your voice, your code, and your curiosity matter. We foster a culture that supports your personal development just as much as your technical growth . Wherever you are in your journey, we’re ready to grow with you.

Here, your ideas open doors . Your talent opens opportunities and, together, we open worlds

Your Role

FAAC Technologies is currently looking for a Product Support Specialist - Digital for its headquarter in Zola Predosa, Bologna.

The candidate will be working within a dynamic and innovative context inspired by the principles of Lean Thinking, characterized by teamwork and a streamlined decision-making processes. The Product Support Specialist - Digital provides help to our international stakeholders (colleagues) and platforms’ users (system integrators, automation installers, service engineers and end users) regarding our Digital Platforms.

Key Responsibilities:

• Act as the initial point of contact for all kind of technical support requests from both for internal and external clients, such as technicians from international subsidiaries or direct clients
• Understand, analyze and report correctly the problems met and the requests of modifications
• Organize and provide training sessions for colleagues and external users
• Offer online support and troubleshooting
• Design, produce and update technical documentation, considering the specific needs of the employed medias (instruction manuals, technical datasheets, video tutorials, FAQs, etc.)
• Close collaboration with Product Development department about the product Roadmap definition and implementation
• Close collaboration with Communication Marketing team about the design and implementation of the technical and promotional documentation

What do You need to be successful?

• Background in Electronic / Information Technology, preferably University Degree
• 3 years of experience in a role of technical support for digital products
• Highly appreciated competences in Digital Communication
• Fluency in English written and spoken.
• High predisposition in working with online solutions such as clouds
• Willingness to travel, if needed
• Excellent problem-solving skills
• Strong communication skills
• Flexibility and the ability to adapt to change
• Self-motivated attitude and the ability to use initiative
• Teamwork attitude as a must-have

Time to unlock new opportunities? Join us and open the door to your future!

At FAAC Technologies, our commitment to equality and inclusion reflects our intention to cultivate a work environment that acknowledges and values the uniqueness of each individual and embraces diversity in all its forms. The position is open to candidates from all backgrounds, regardless of ethnicity, gender (Law 903/77), sexual orientation, or disability. Apply now and help us create a workplace where everyone feels valued and included.

Milan, Italy

La risorsa verrà inserita nel dipartimento Purchiaing dell'azienda e, sotto la supervisione del tutor, si occuperà delle seguenti mansioni:

- Gestione reportistica Listing prodotti esistenti/novelties;

- Aggiornamento cataloghi e analisi bench profittabilità;

- Project assistant per progetti pricing internazionali.

La figura ideale possiede le seguenti caratteristiche:

- Ottima conoscenza della lingua inglese e preferibilmente anche della lingua spagnola

- Buona capacità di utilizzo del pacchetto Office, in particolare Excel e Power Point.

Completano il profilo:

- precisione e affidabilità;

- flessibilità e predisposizione al lavoro di squadra;

- problem solving e attitudine all'ascolto;

- orientamento all'auto-miglioramento;

- particolare attenzione alla riservatezza.

Requisiti Titolo di studio: Laurea breve (3 anni)
Area di studio: Economica/Aziendale/Commerciale

Certificazione: Altra certificazione
Livello di conoscenza: B2 - Livello post-intermedio

Settore: Commercio/GDO
Funzione: Acquisti/Logistica
Numero posizioni ricercate: 1
Inizio previsto: 01/07/2024

At IXON, we connect machines with their builders. We are at the forefront of revolutionising the way machines are connected, monitored and controlled. By providing an end-to-end solution, consisting of our in-house developed cloud platform and connectivity hardware, we empower machine builders with the tools and technology to stay future-proof and transform the way they do business. All with one goal: more efficient production with the lowest possible impact on the world.

This is what energises you

As a Support Engineer, you are the first point of contact for our Italian customers, addressing technical issues and challenges related to our IXON Cloud platform and connectivity hardware. Cases you will handle range from onboarding assistance to complex problems with implementation and network configuration. Besides providing quality technical support to our customers, you’ll also collaborate closely with team members and various departments ensuring a seamless exchange of information and knowledge.

Your dedication to delivering unconditional support will be reflected in the following responsibilities:

• Offering first and second-line technical support to customers and colleagues;

• Reproducing bugs, reporting these to R&D, and following-up bug reports;

• Translating customer needs to feature requests;

• Expanding knowledge by experimenting with various technical products and (customer) solutions;

• Updating and maintaining the knowledge base, support website, demo setups and training environments;

• Providing technical training to internal departments and customers.

This makes you successful

It all starts with your strong communication skills, which enables you to truly understand the underlying concerns behind a question. Your affinity with IT and networking helps you to solve complex technical puzzles and guide customers in integrating our product into their solution. You thrive in a team, where you truly grasp the power of collaboration and effectively leverage internal knowledge and expertise. In addition, you identify with the following points:

• Proficiency in Italian is required as you will be the primary point of contact for our Italian customers;

• Strong English language skills, both spoken and written;

• Strong communication skills, with a customer-centric and service-oriented approach;

• A technical background or a strong interest in technology;

• You are located in the area of Reggio Emilia, Modena or Bologna;

• Experience in IT-support or PLC/automation knowledge is a big plus.

Here’s what we offer you

At IXON, you will join an international and dynamic environment, where you can make an immediate impact and grow rapidly. Together with your international colleagues, you will contribute to the development of our innovative organisation. You get the opportunity to unlock your potential in a dynamic work environment where autonomy, a vibrant work culture, personal growth and meaningful contributions in industrial automation awaits you. Of course, we reward your dedication with a competitive salary and excellent secondary benefits.

Ready to dive in?

Start your journey and connect with IXON! Applying is quick and easy, just click the button below.

Need more details? Reach out to our recruiter Stan Smeets by calling +31643241318 or send an email to

Agency interest in this vacancy is not desired.