694 Posti di lavoro per Ritz-Carlton in Italia
Guest Services Manager
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Guest Services Agent
Inserito 5 giorni fa
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**Job Number**
**Job Category** Rooms & Guest Services Operations
**Location** Bvlgari Hotel Roma, Piazza Augusto Imperatore 10, Rome, Rome, Italy, 186VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room. Advise guest of messages. Clear departures in computer system. Coordinate with Housekeeping to track room status and guest concerns. File guest paperwork or documentation. Operate telephone switchboard station. Run and check daily reports, contingency lists, and credit card authorization reports. Supply guests with directions and information. Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests' satisfaction. Arrange transportation for guests/visitors. Count and secure bank at beginning and end of shift. Cash-guests' checks, process all payment types, vouchers, paid-outs, charges, and provide change. Notify Loss Prevention/Security of any reports of theft.
Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of employees. Comply with quality assurance standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
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Developed in partnership with jeweler and luxury products designer Bulgari, our select Bulgari Hotels & Resorts are located in major cosmopolitan cities and luxury resort destinations. Join our team and help deliver the excitement, timeless glamour and heritage of the Bulgari brand. In joining Bulgari Hotels & Resorts, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
Guest Services Manager
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Guest Services Manager continually strives to exceed hospitality industry standards, while ensuring complete guest and team satisfaction. This role establishes and drives a positive working environment and focuses on operational goals where training, leadership, development, and recognizing overall team performance are paramount.
Qualifications:
1. Hotel Director/Hotel General Manager background in a 4- or 5-star hotel
2. 2-3yrs of hotelier experience
3. Additional languages is an advantage (Spanish, Italian, Portuguese, French, German)
Duties and Responsibilities:
1. Takes the lead in owning and delivering an exceptional guest experience while embracing an ambassador’s role in tutoring other divisions on the key drivers of these standards. Encouraged to maintain and further develop strong rapport with division heads from both Hotel and Marine departments.
2. Responsible for leading a team of empowered individuals who will strive to deliver focused and extraordinary customer service, taking ownership for efficiently reacting to guest requests. Maintain a detailed knowledge of all key performance indicators, guest ratings and comments to establish a culture throughout the Guest Services team for complete ownership of the guest experience.
3. Effectively balances operational needs between the Financial and Guest Services Divisions through synergetic communication of guest issues to optimize positive guest comments and ratings of the overall Guest Services operation.
4. Effectively manages all group business onboard ensuring the Group Coordinator has all the necessary skills, training, tools, information and support to enable consistent delivery of services and products.
5. Assigns duties and responsibilities to team members. Observes and evaluates team members through open and honest feedback to ensure high quality standards are met.
6. Comprehensive knowledge of Customs and Immigration policies and procedures. The Guest Services Manager is the driving force to ensure maximum compliance with all internal requirements and external authorities as it relates to guest immigration and clearance
Guest Services Manager
Oggi
Lavoro visualizzato
Descrizione Del Lavoro
Guest Services Manager continually strives to exceed hospitality industry standards, while ensuring complete guest and team satisfaction. This role establishes and drives a positive working environment and focuses on operational goals where training, leadership, development, and recognizing overall team performance are paramount.
Qualifications:
1. Hotel Director/Hotel General Manager background in a 4- or 5-star hotel
2. 2-3yrs of hotelier experience
3. Additional languages is an advantage (Spanish, Italian, Portuguese, French, German)
Duties and Responsibilities:
1. Takes the lead in owning and delivering an exceptional guest experience while embracing an ambassador’s role in tutoring other divisions on the key drivers of these standards. Encouraged to maintain and further develop strong rapport with division heads from both Hotel and Marine departments.
2. Responsible for leading a team of empowered individuals who will strive to deliver focused and extraordinary customer service, taking ownership for efficiently reacting to guest requests. Maintain a detailed knowledge of all key performance indicators, guest ratings and comments to establish a culture throughout the Guest Services team for complete ownership of the guest experience.
3. Effectively balances operational needs between the Financial and Guest Services Divisions through synergetic communication of guest issues to optimize positive guest comments and ratings of the overall Guest Services operation.
4. Effectively manages all group business onboard ensuring the Group Coordinator has all the necessary skills, training, tools, information and support to enable consistent delivery of services and products.
5. Assigns duties and responsibilities to team members. Observes and evaluates team members through open and honest feedback to ensure high quality standards are met.
6. Comprehensive knowledge of Customs and Immigration policies and procedures. The Guest Services Manager is the driving force to ensure maximum compliance with all internal requirements and external authorities as it relates to guest immigration and clearance
Guest Services Manager
Oggi
Lavoro visualizzato
Descrizione Del Lavoro
Guest Services Manager continually strives to exceed hospitality industry standards, while ensuring complete guest and team satisfaction. This role establishes and drives a positive working environment and focuses on operational goals where training, leadership, development, and recognizing overall team performance are paramount.
Qualifications:
1. Hotel Director/Hotel General Manager background in a 4- or 5-star hotel
2. 2-3yrs of hotelier experience
3. Additional languages is an advantage (Spanish, Italian, Portuguese, French, German)
Duties and Responsibilities:
1. Takes the lead in owning and delivering an exceptional guest experience while embracing an ambassador’s role in tutoring other divisions on the key drivers of these standards. Encouraged to maintain and further develop strong rapport with division heads from both Hotel and Marine departments.
2. Responsible for leading a team of empowered individuals who will strive to deliver focused and extraordinary customer service, taking ownership for efficiently reacting to guest requests. Maintain a detailed knowledge of all key performance indicators, guest ratings and comments to establish a culture throughout the Guest Services team for complete ownership of the guest experience.
3. Effectively balances operational needs between the Financial and Guest Services Divisions through synergetic communication of guest issues to optimize positive guest comments and ratings of the overall Guest Services operation.
4. Effectively manages all group business onboard ensuring the Group Coordinator has all the necessary skills, training, tools, information and support to enable consistent delivery of services and products.
5. Assigns duties and responsibilities to team members. Observes and evaluates team members through open and honest feedback to ensure high quality standards are met.
6. Comprehensive knowledge of Customs and Immigration policies and procedures. The Guest Services Manager is the driving force to ensure maximum compliance with all internal requirements and external authorities as it relates to guest immigration and clearance
Guest Services Manager - ITA
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Guest Services Manager - ITA
Ieri
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Descrizione Del Lavoro
Guest Services Manager continually strives to exceed hospitality industry standards, while ensuring complete guest and team satisfaction. This role establishes and drives a positive working environment and focuses on operational goals where training, leadership, development, and recognizing overall team performance are paramount.
Qualifications:
- Hotel Director/Hotel General Manager background in a 4- or 5-star hotel
- 2-3 years of hotelier experience
- Additional languages are an advantage (Spanish, Italian, Portuguese, French, German)
Duties and Responsibilities:
- Lead in delivering an exceptional guest experience, acting as an ambassador and mentoring other divisions on key standards. Maintain strong rapport with division heads from both Hotel and Marine departments.
- Lead a team committed to delivering focused, extraordinary customer service. Take ownership of guest requests and maintain detailed knowledge of key performance indicators, guest ratings, and comments to foster a culture of complete guest experience ownership.
- Balance operational needs between Financial and Guest Services Divisions through effective communication of guest issues to enhance guest comments and ratings.
- Manage onboard group business, ensuring the Group Coordinator has the necessary skills, training, tools, and support for consistent service delivery.
- Assign duties to team members and evaluate their performance through honest feedback to meet high standards.
- Maintain comprehensive knowledge of Customs and Immigration policies and procedures to ensure maximum compliance with all internal and external requirements related to guest immigration and clearance.
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Guest Services Manager - ITA
Inserito 2 giorni fa
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Guest Services Managercontinually strives to exceed hospitality industry standards, while ensuring complete guest and team satisfaction. This role establishes and drives a positive working environment and focuses on operational goals, where training, leadership, development, and recognizing overall team performance are paramount.
Qualifications:- Hotel Director/Hotel General Manager background in a 4- or 5-star hotel
- 2-3 years of hotelier experience
- Additional languages are an advantage (Spanish, Italian, Portuguese, French, German)
- Take the lead in delivering an exceptional guest experience, acting as an ambassador by mentoring other divisions on key service standards. Maintain strong rapport with division heads from both Hotel and Marine departments.
- Lead a team committed to delivering focused and extraordinary customer service. Take ownership of guest requests and maintain detailed knowledge of all key performance indicators, guest ratings, and comments to foster a culture of complete guest experience ownership.
- Balance operational needs between Financial and Guest Services Divisions through effective communication of guest issues to enhance guest comments and ratings.
- Manage all onboard group business, ensuring the Group Coordinator has the necessary skills, training, tools, and support for consistent service delivery.
- Assign duties to team members and evaluate their performance through open and honest feedback to ensure high standards are met.
- Maintain comprehensive knowledge of Customs and Immigration policies and procedures. Drive compliance with all internal and external requirements related to guest immigration and clearance.
Guest Services Manager - ITA
Oggi
Lavoro visualizzato
Descrizione Del Lavoro
Guest Services Manager continually strives to exceed hospitality industry standards, while ensuring complete guest and team satisfaction. This role establishes and drives a positive working environment and focuses on operational goals where training, leadership, development, and recognizing overall team performance are paramount.
Qualifications:
1. Hotel Director/Hotel General Manager background in a 4- or 5-star hotel
2. 2-3yrs of hotelier experience
3. Additional languages is an advantage (Spanish, Italian, Portuguese, French, German)
Duties and Responsibilities:
1. Takes the lead in owning and delivering an exceptional guest experience while embracing an ambassador’s role in tutoring other divisions on the key drivers of these standards. Encouraged to maintain and further develop strong rapport with division heads from both Hotel and Marine departments.
2. Responsible for leading a team of empowered individuals who will strive to deliver focused and extraordinary customer service, taking ownership for efficiently reacting to guest requests. Maintain a detailed knowledge of all key performance indicators, guest ratings and comments to establish a culture throughout the Guest Services team for complete ownership of the guest experience.
3. Effectively balances operational needs between the Financial and Guest Services Divisions through synergetic communication of guest issues to optimize positive guest comments and ratings of the overall Guest Services operation.
4. Effectively manages all group business onboard ensuring the Group Coordinator has all the necessary skills, training, tools, information and support to enable consistent delivery of services and products.
5. Assigns duties and responsibilities to team members. Observes and evaluates team members through open and honest feedback to ensure high quality standards are met.
6. Comprehensive knowledge of Customs and Immigration policies and procedures. The Guest Services Manager is the driving force to ensure maximum compliance with all internal requirements and external authorities as it relates to guest immigration and clearance
Luxury Hotel Lifeguards Wanted
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We are seeking skilled lifeguards to join our team at luxury hotels and resorts in Italy. As a lifeguard, you will be responsible for ensuring the safety of guests while they enjoy water activities.
Required Skills and Qualifications
- Brevet or equivalent qualification in swimming and lifesaving
- Previous experience as a lifeguard, preferably in a luxury hotel setting
- Strong communication and interpersonal skills
As a lifeguard with our company, you can expect:
- Vision and opportunities for career growth and professional development
- Comprehensive training and certification programs
- Competitive salary and benefits package
- 24-hour support and backup from experienced colleagues
Please note that we require candidates to have a valid brevet or equivalent qualification in swimming and lifesaving. If you do not have this qualification, please specify your relevant experience and training in your application. We look forward to hearing from you!