18 957 Posti di lavoro per Senior Sales Associate in Italia

Department: Retail Reports to: Store Manager Location: Milan Type: Full-Time

To support the Assistant Manager and General Manager to provide an excellent client experience and service. To develop long-lasting client relationships. To assist in the smooth operation of the Store. To optimise the client experience and ensure that all sales opportunities are optimised.

Sales generation and target focus

• Achieve individual sales targets/KPIs and personal objectives set by Store Management.
• Communicate feedback on best sellers, slow sellers, missed sales opportunities and customer requests to the Store Manager.
• Record and update sales performance, such as, product feedback, trade feedback.
• Participate in in-store events to drive sales and customer engagement.
• Produce daily and weekly sales reports when required.

Client experience and relationship building

• Provide exceptional client experience by understanding customer needs and preferences, providing expert knowledge and recommendations.
• Develop strong, long-lasting, commercial relationships with clients, establishing a regular client base to ensure all sales opportunities are optimised.
• Provide personalised and timely after sales service to clients, dealing effectively with client complaints.
• Demonstrate high level of product knowledge through storytelling and highlighting the features and benefits of our products.
• Attend training sessions and workshops to enhance product knowledge and sales techniques.
• Ensure mystery shopping targets are always met.

Operational excellence

• Adhere to all company policies and procedures, including those related to stock loss and health and safety.
• Prepare and maintain stock on the sales floor, following Manolo Blahnik visual guidelines and standards.
• Help new staff members become knowledgeable on product offerings and confidently being able to story tell.
• Assist the Assistant Manager and General Manager with regular stock takes.
• Assist the Assistant Manager and General Manager with the end of day procedures, such as cashing up.
• Assist and help set up with the preparation of sales events.
• Assist in stock deliveries from the warehouse ensuring that the stock is checked in an efficient manner.
• Maintain high back of house standards such as stock room, stock security etc.
• Maintain and assist in the creation of an enjoyable and respectful work environment.

Any other tasks as requested.

• Proven experience in delivering excellent customer service, preferably within a retail environment.
• Team Player : Ability to work effectively in a group to develop productive working relationships.
• Network : Ability to converse with a diverse range of people at all levels and build relationships and network easily, both internally and externally.
• Solution Focused :Thinking of answers and solutions to problems
• Ambassador :Representing Manolo Blahnik products and values with passion.
• Excellence :High level of finesse and excellence required in delivery of all tasks.

Skills and Experience Desired

• Additional languages.

Manolo Blahnik is an equal opportunity employer and are committed to preserving a caring, diverse and inclusive culture with people who feel a real sense of belonging. We recruit and reward based on capability and performance. By joining Manolo Blahnik, you will be part of our 50 to 500 Commitment to “be a force for good” which seeks to create a lasting legacy and positively contributing to its continued expansion and success balancing our impact on people and the planet. Our diverse and multicultural teams ignite our creativity, and we celebrate the differences that we collectively bring. We are committed to equal employment and progression opportunities and the elimination of any form of discrimination. We all hold a responsibility to recognise and respect our diversity and to support this in our words and actions

If you need reasonable adjustments at any point in the application or interview process, please let us know.

Join to apply for the Senior Sales Associate - Boutique Milano role at Hermès

Join to apply for the Senior Sales Associate - Boutique Milano role at Hermès

GENERAL ROLE

The Senior Sales Associate is in charge of assisting clients through personalized and memorable customer Experience, with storytelling about the brand history and the product craftsmanship. The ideal candidate will act as a role model and will represent Hermès as an Ambassador, inspiring his colleagues to portray and embrace Hermès values.

• Strive to develop sales beyond their own product category to satisfy clients’ needs and ensure the most memorable omnichannel experience, in line with Hermès image company procedures;
• Advise and support customers on all product categories to satisfy clients’ needs and ensure the most memorable omnichannel experience;
• Develop and maintain a relevant customer portfolio through a proper client discovery and a bespoke experience in order to establish long-term relationships and developing new clients;
• Build a solid product knowledge, being updated about novelties, prices and stock availabilities;
• Lead complex sales and clients’ requests, manage complaints, assist them throughout the entire customer journey including after sales activities;
• Actively contribute to business development through proposal of commercial actions;
• Collect and update client data, in accordance with privacy policy and company procedures;
• Support operation tasks, be aware of company procedures and systems and ensure compliance;
• Act as role model for other Sales Associates, coaching junior colleagues, sharing experiences, product knowledge, market trends and best practice.
  
  

• Strive to develop sales beyond their own product category to satisfy clients’ needs and ensure the most memorable omnichannel experience, in line with Hermès image company procedures;
• Advise and support customers on all product categories to satisfy clients’ needs and ensure the most memorable omnichannel experience;
• Develop and maintain a relevant customer portfolio through a proper client discovery and a bespoke experience in order to establish long-term relationships and developing new clients;
• Build a solid product knowledge, being updated about novelties, prices and stock availabilities;
• Lead complex sales and clients’ requests, manage complaints, assist them throughout the entire customer journey including after sales activities;
• Actively contribute to business development through proposal of commercial actions;
• Collect and update client data, in accordance with privacy policy and company procedures;
• Support operation tasks, be aware of company procedures and systems and ensure compliance;
• Act as role model for other Sales Associates, coaching junior colleagues, sharing experiences, product knowledge, market trends and best practice.
  
  

• Bachelor’s degree preferably with a fashion/linguistic focus;
• Fluency in Italian and English. A third language will be considered an advantage;
• Professional background: strong experience in the direct sales to clients, preferably in a luxury good boutique, an international experience will be considered a plus;
• Proficient with Excel / IT tools;
• Have excellent leadership attitude and ability to lead and motivate a team;
• Professionalism, enthusiasm, dynamism, ease of integration and teamwork complete the profile.
  
  

• Excellent interpersonal and communication skills, with a customer service orientation;
• Team player mentality to build meaningful relationships and ability to work autonomously;
• Availability, flexibility and dynamism to function in a high-pace environment;
• Determined to be part of a people centric retail project, for which is required vocation for human values, passion and a strong aesthetic sense.
  
  

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Sales and Business Development
• Industries Retail Luxury Goods and Jewelry

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GENERAL ROLE

The Senior Sales Associate is in charge of assisting clients through personalized and memorable customer Experience, with storytelling about the brand history and the product craftsmanship. The ideal candidate will act as a role model and will represent Hermès as an Ambassador, inspiring his colleagues to portray and embrace Hermès values.

MAIN RESPONSABILITIES

• Strive to develop sales beyond their own product category to satisfy clients’ needs and ensure the most memorable omnichannel experience, in line with Hermès image company procedures;

• Advise and support customers on all product categories to satisfy clients’ needs and ensure the most memorable omnichannel experience;

• Develop and maintain a relevant customer portfolio through a proper client discovery and a bespoke experience in order to establish long-term relationships and developing new clients;

• Build a solid product knowledge, being updated about novelties, prices and stock availabilities ;

• Lead complex sales and clients’ requests, manage complaints, assist them throughout the entire customer journey including after sales activities;

• Actively contribute to business development through proposal of commercial actions;

• Collect and update client data, in accordance with privacy policy and company procedures;

• Support operation tasks, be aware of company procedures and systems and ensure compliance;

• Act as role model for other Sales Associates, coaching junior colleagues, sharing experiences, product knowledge, market trends and best practice.
  

PROFILE

• Bachelor’s degree preferably with a fashion/linguistic focus;

• Fluency in Italian and English. A third language will be considered an advantage;

• Professional background: strong experience in the direct sales to clients, preferably in a luxury good boutique , an international experience will be considered a plus;

• Proficient with Excel / IT tools;

• Have excellent leadership attitude and ability to lead and motivate a team;

• Professionalism, enthusiasm, dynamism, ease of integration and teamwork complete the profile.
  

Hermès engages positive and passionate people who own the following requirements:

• Excellent interpersonal and communication skills, with a customer service orientation;

• Team player mentality to build meaningful relationships and ability to work autonomously;

• Availability, flexibility and dynamism to function in a high-pace environment;

• Determined to be part of a people centric retail project, for which is required vocation for human values, passion and a strong aesthetic sense.
  

In Hermès diversity of experience and perspectives create a better work environment, we value, ensure and believe in gender equality, welcoming individuals of all backgrounds. Join the human adventure of Hermès!

Are you looking for a dynamic role where you can utilize your sales skills to drive results?

We are seeking an experienced Sales Assistant to join our team. In this role, you will be responsible for supporting customers in their purchasing decisions, maintaining and managing merchandise on display, and replenishing stock to ensure maximum availability.

You will also be required to maintain order and cleanliness in the store, manage fitting rooms according to company guidelines, and handle cashier operations efficiently.

To succeed in this role, you will need to have previous experience as a Sales Assistant in a retail environment, with excellent knowledge of the English language and strong communication and interpersonal skills.

• Previous experience as Sales Assistant in established retail reality
• Excellent knowledge of English language (any other languages considered a plus)
• Excellent communication and interpersonal skills
• Reliability, dynamism, courtesy, and flexibility in schedules

We are a global leader in the clothing industry with well-known brands like Kappa, Robe di Kappa, Jesus Jeans, Superga, K-Way, Sebago, Briko, and Sabelt. Our products offer research, development, marketing, and information technology services. We operate through a global network of licensees who produce and distribute our products.

Our iconic footwear brand, Superga, was introduced in 1911 and is known as the 'People's Shoes of Italy' due to its prestige and reputation. Today, we continue to innovate and push the boundaries of fashion and design.

A prestigious firm is seeking a seasoned marketing professional to spearhead their B2B2C sales strategy.

• Develop and execute a comprehensive sales plan, focusing on identifying and cultivating key business partnerships and implementing targeted marketing campaigns to reach the end-client.
• Identify new business opportunities and forge strategic partnerships, negotiating favorable commercial agreements.
• Monitor and analyze sales performance, developing actionable plans to optimize results.
• Create a sales plan in alignment with the company's strategic planning, defining sales targets and conducting an in-depth analysis of the portfolio of products/services offered by the firm.
• Analyze the client portfolio and develop commercial initiatives through collaboration with all relevant stakeholders.
• Attend industry events and trade shows to promote the brand.
• Perform sales performance analysis and reporting.

Required Skills and Qualifications:

The ideal candidate will possess exceptional communication skills, both written and verbal, and have a proven track record in developing and executing successful sales strategies. Strong analytical and problem-solving skills are essential for this role, as well as the ability to work effectively in a fast-paced environment.

Benefits:

The successful candidate will be offered a competitive compensation package, including benefits and opportunities for career growth and development.

What We Offer:

Our company offers a dynamic and supportive work environment, where employees can grow and develop their skills and expertise. We value innovation, teamwork, and customer satisfaction above all else.

Overview

Ti piacerebbe vendere servizi di consulenza a potenziali clienti provenienti da campagne di marketing che generano appuntamenti con persone interessate, organizzando liberamente la tua giornata ed i tuoi impegni, arrivando a guadagnare fino a 95 mila franchi all'anno (circa 100 mila euro ai tassi di conversione attuali)?

Se la risposta è sì, questo annuncio potrebbe interessare.

• Vendita di servizi di consulenza a potenziali clienti tramite contatto telefonico e videoconferenze, gestendo in autonomia il portafoglio di potenziali clienti generato dalle campagne promozionali.
• Analisi delle esigenze del cliente, definizione di soluzioni e conduzione della trattativa fino alla chiusura dei contratti.
• Gestione del portafoglio clienti attivi, con interventi mirati per massimizzare la conversione e il valore del portafoglio.
• Rispetto delle procedure di vendita e utilizzo dei materiali di marketing e degli strumenti a supporto della vendita.

• hanno conseguito un diploma o hanno una laurea, anche triennale,
• hanno già esperienza nel campo della vendita (di prodotti o servizi), sia telefonica che di contatto, magari perché sono (o sono stati) mediatori creditizi, promotori finanziari, venditori nel campo della formazione o imprenditori,
• hanno la partita IVA o vogliono aprirla non appena necessario per fatturare le commissioni per i clienti acquisiti,
• sanno usare più che bene il computer (word, excel, powerpoint, il CRM e i principali browser sono i nostri attrezzi di lavoro) ed in generale gli strumenti informatici non sono un ostacolo per loro, ma un mezzo per velocizzare il lavoro,
• non sono spaventate dall’uso del telefono e delle webcam come strumento di lavoro e comunicazione,
• hanno almeno mezza giornata da dedicare alle attività commerciali e sono disposte, a fronte di risultati economici soddisfacenti, ad impegnarsi full time a questa attività,
• vogliono migliorare di continuo e sono veloci ad imparare cose nuove.
• preferibile che abbiano maturato esperienze nella vendita telefonica, possibilmente nel campo della consulenza alle PMI, ma non è indispensabile che abbiano lavorato nel ramo finanziario; basta che siano disposte ad imparare attraverso i percorsi di formazione interna.
• disponibilità a formarsi di continuo per migliorare le proprie performance, sia tramite i materiali per la formazione, sia tramite training on the job e confronto tra colleghi, sia tramite lo studio individuale.

• Intraprendenza, autonomia, resilienza, curiosità e spirito critico
• Capacità organizzative e autodisciplina
• Ottima dialettica e grande capacità di ascolto
• Fame di risultati e predisposizione a lavorare per raggiungere gli obiettivi
• Capacità di lavorare in squadra e di fornire spunti che favoriscano la crescita del gruppo

• Provvigioni di vendita molto allettanti legate all’acquisizione di nuovi clienti (fino a 60 mila euro l'anno) più management fee mensili sul portafoglio di clienti attivi in gestione (rendite fino a 35 mila euro l'anno)
• La possibilità di lavorare in smartworking e di gestire in autonomia la propria agenda
• Contatti profilati ed interessati ai servizi che arrivano dalle campagne di marketing
• Programmi di formazione tecnica e commerciale costantemente aggiornati
• Percorso di ingresso organizzato per step, per arrivare rapidamente alla chiusura delle vendite
• Supporto nella gestione delle trattative, nel superamento delle obiezioni e nella chiusura dei contratti
• Possibilità di lavorare in un team affiatato, giovane e multi-disciplinare
• Materiali di marketing creati per facilitare la vendita, adattabili alle singole trattative

La Di Domenico & Associati è network professionale specializzato nella gestione finanziaria delle PMI, nel controllo di gestione strategico e nella ristrutturazione dei debiti aziendali.

Una società di consulenza che si occupa di affiancare le PMI nella gestione finanziaria quotidiana, nel controllo delle performance della gestione aziendale e nella ristrutturazione dei debiti diventati insostenibili.

Seguiamo protocolli scientifici per affiancare i nostri clienti e permettere loro di aumentare i profitti delle loro aziende, di migliorarne l'equilibrio finanziario e di rendere più sostenibile l'indebitamento, grazie alla tecnica dell’autofinanziamento, al controllo dei numeri e alla negoziazione professionale.

Investiamo ingenti risorse in campagne di marketing a risposta diretta che ci permettono di entrare in contatto con imprenditori interessati ai nostri servizi di consulenza, che comprano i nostri manuali operativi.

Quindi il portafoglio di potenziali clienti in target destinato ai consulenti commerciali viene alimentato di continuo da contatti profilati e acquirenti.

Ma questo non rende meno importante il lavoro di analisi, educazione e comprensione delle esigenze del cliente che i nostri commerciali devono fare né rende superflua la trattativa di vendita necessaria a far sì che l’interesse si trasformi in contratto.

Fino ad oggi il nostro Metodo Di Domenico per la gestione finanziaria delle PMI è stato applicato con successo in più di 60 differenti settori merceologici e su quasi 2.400 PMI, mentre i 5 libri che abbiamo pubblicato per spiegare queste tecnologie di gestione finanziaria delle PMI sono arrivati nelle librerie di più di 4.900 imprenditori e professionisti negli ultimi 3 anni.

Abbiamo iniziato a divulgare informazioni sulla gestione finanziaria aziendale e la risoluzione dei problemi di liquidità delle PMI alla fine del 2015 attraverso un blog, che parla di gestione finanziaria, controllo di gestione strategico e ristrutturazione della debiti aziendali.

Viene visitato da circa 5.400 imprenditori e professionisti ogni mese.

Ogni giorno circa 57.800 imprenditori e professionisti ricevono via mail la newsletter La Lettera del Dr Di Domenico e il nostro canale YouTube, che contiene decine di ore di contenuti sulla gestione dei debiti aziendali, l’autofinanziamento, il controllo di gestione e la gestione finanziaria delle PMI.

I nostri consulenti commerciali contattano al telefono e in videoconferenza gli imprenditori che si fissano un appuntamento e gli acquirenti dei nostri libri, analizzano le loro esigenze, comprendono i loro problemi e li convincono a fare un passo in avanti verso servizi done-for-you per l’ottimizzazione della gestione finanziaria aziendale o la salvezza della loro impresa.

Cerchiamo persone capaci e motivate, anche senza precedenti esperienze nella vendita di servizi di consulenza aziendale come il nostro, disposte a formarsi sugli aspetti tecnici e ad aggiornarsi per migliorare le loro capacità commerciali in modo da gestire con profitto e in autonomia il portafoglio di potenziali clienti alimentato dalle nostre campagne di marketing.

È preferibile che abbiano maturato esperienze nella vendita telefonica, possibilmente nel campo della consulenza alle PMI, ma non è indispensabile che abbiano lavorato nel ramo finanziario: basta che siano disposte ad imparare attraverso i percorsi di formazione interna.

Vorremmo inserire nel team di vendita persone disposte a formarsi di continuo per migliorare le proprie performance, sia attraverso i materiali per la formazione pubblicati sulla nostra piattaforma di e-learning, sia tramite le sessioni di training on the job e di confronto tra colleghi, sia tramite lo studio individuale.

Ci piacerebbe rinforzare la nostra squadra con persone interessate a guadagnare tanto lavorando sodo, in grado di esprimere il proprio talento commerciale nel rispetto delle procedure di vendita di comprovata efficacia e di massimizzare il tasso di conversione delle trattative.

Esistono video di formazione, procedure di vendita e di gestione della relazione con il cliente, ed esistono materiali di marketing creati per facilitare la vendita, che potrai studiare e sfruttare per esprimere in maniera efficace le tue capacità commerciali e gestire in autonomia il tuo pacchetto di clienti acquisiti e potenziali.

Vi preghiamo di inviare la candidatura solo se in possesso dei requisiti.

N.B. Le comunicazioni successive alla candidatura arriveranno all'indirizzo email inserito nel curriculum.