2 007 Posti di lavoro per Service Desk Analyst in Italia

Service Desk Analyst - Perm role - €27k plus 10% bonus and benefits (Negotiable) - Milan Based

It’s a fantastic opportunity to work with a Global Management Consultancy.

Role – Service Desk Analyst

Skills and Qualifications:

• Experience : At least 1-2 years of experience in a technical support or service desk role with a focus on Office 365 or similar cloud platforms.
• Office 365 Expertise : In-depth knowledge of Office 365 apps and services, including Microsoft Teams, SharePoint, OneDrive, Exchange Online, and Outlook.
• Technical Skills : Familiarity with Active Directory (AD), Azure AD, PowerShell for Office 365, and other administrative tools used to manage Office 365 environments.
• Troubleshooting : Strong problem-solving and analytical skills to identify, troubleshoot, and resolve issues related to Office 365.
• Communication : Excellent written and verbal communication skills, with the ability to explain complex technical issues in a clear and user-friendly manner.
• Customer Service : A strong customer service orientation with the ability to handle high volumes of requests and manage priorities effectively.

Must Have Skills:

• Interpersonal skills
• Networking: troubleshooting (Meraki: reasonable understanding)
• Hardware (Lenovo, HP)
• Knowledge management (recording their steps)

Seniority level

Associate

Employment type

Full-time

Job function

Customer Service, Consulting, and Information Technology

Industries

Business Consulting and Services, IT Services and IT Consulting, and IT System Training and Support

#J-18808-Ljbffr

IT Service Desk Analyst page is loaded# IT Service Desk Analystlocations: Parma, Italytime type: Vollzeitposted on: Vor 2 Tagen ausgeschriebenjob requisition id: R **Informazioni sulla Divisione:**Barry-Wehmiller fornisce a livello globale progettazione, consulenza e produzione tecnologicamente avanzatenei settori del packaging, del cartone ondulato e della trasformazione della carta. Combinando a un'idea di leadership che pone al centro le persone, strategie operative miratee una crescita basata suobiettivi, Barry-Wehmiller è diventata un’azienda da $ 3 miliardi con quasi 12.000 dipendentiuniti da uno scopocomune:usare la forza del business per costruire un mondo migliore.**Descrizione del lavoro:***Position Description:**The Enterprise IT Service Desk Analyst’s role is to provide our internal customers with an exceptional experience for every contact. The IT Service Desk Analyst will assist our customers with all aspects of their PC and mobile device related challenges. This includes resolution of incidents that may result in installing, diagnosing, repairing, maintaining, or upgrading the PC, its peripherals, or the software in use. The IT Service Desk Analyst always strives to exceed the customer’s expectations by providing solutions whether in person, remotely by telephone, e-mail, or other means necessary to deliver consistent and superior service.**Principal Duties and Responsibilities (Essential Functions):*** Provide world class customer support.* First level response to incident tickets.* Accept and solve support issues.* Migrate and deploy PC’s/ PC images.* Function and communicate in a global support team.* Respond to ticketing incidents by priority and assignment.* Support customers through superb communication in person, by telephone and or email.* Fully document resolution, and communication history to customer in incident ticket.* If appropriate, convert resolution to knowledge base document to share with other team members.* Diagnose, analyze, and resolve PC and software problems for internal customers through incident ticketing system.* Analyze root cause and implement corrective solutions.* Deploy new equipment to customers from unpacking to delivery.* Collaborate with infrastructure team to ensure efficient operations.* Assist in resolving issues with customers on server-based software products.* When working on any PC, ensure latest security settings, antivirus, and application patches are applied.* Use tools and applications for monitoring PC performance and provide performance statistics and reports.* Maintain inventory of all hardware and software.* When necessary, contact third-party support and PC equipment vendors.* Maintain knowledge of current IT trends and advancements.* Responsible for other opportunities as required.* Full time – Five days a week - In the office position (Service Desk is the face of IT)* On-call availability and some evening and weekend hours.**Job Specifications:*** Proven analytical and problem-solving abilities.* Ability to effectively prioritize and execute tasks in a fast-paced environment.* Strong written and oral communication skills.* Strong customer relationship skills.* Strong troubleshooting skills and knowledge of IT hardware and software.* Ability to conduct research into software issues and products as required.* Strong organizational skills with a keen attention to detail.**Required Education and Experience:*** An associate degree in the field of business administration, computer science, or management information systems and/or related work experience is preferred.* A+ certification is desired* Experience working in a team-oriented, collaborative environment.**Work Environment:**This is an office position.**Position Type:**This is a regular, full-time position with frequent overtime. Must be able, available and willing to work more than 40 hours per week, including scheduled and unscheduled overtime.**Travel:**Travel could be up to 30% (out of town) as needed for remote support**Physical Demands:**The physical demands described here are representative of the those performed in the job duties. The employee sits at a desk and uses a computer for prolonged periods of time. Performing the role frequently uses close vision, speech, hearing, and dexterity to operate office equipment. The employee must occasionally lift and/or move up to 15 pounds. #LI-NB1*Alla Barry- Wehmiller selezioniamo persone con esperienze e talenti che vanno al di là delle pure competenze tecniche. Se la tua carriera lavorativa non è perfettamente in linea con la posizione, ti invitiamo comunque ad inviare la tua candidatura. Siamo consapevoli che esperienze diverse spesso portino innovazione, eccellenza e un apporto significativo all’azienda, per cui incoraggiamo i candidati con differenti background a mandare il proprio cv. Fateci sapere se avete necessità di supporto per l’alloggio durante le varie fasi di colloquio.***Company:**BW Corporate Europe
#J-18808-Ljbffr

Informazioni sulla Divisione:

Barry-Wehmiller fornisce a livello globale progettazione, consulenza e produzione tecnologicamente avanzate nei settori del packaging, del cartone ondulato e della trasformazione della carta. Combinando a un'idea di leadership che pone al centro le persone, strategie operative mirate e una crescita basata su obiettivi, Barry-Wehmiller è diventata un’azienda da $ 3 miliardi con quasi 12.000 dipendenti uniti da uno scopo comune: usare la forza del business per costruire un mondo migliore.

Descrizione del lavoro:

Position Description:

The Enterprise IT Service Desk Analyst’s role is to provide our internal customers with an exceptional experience for every contact. The IT Service Desk Analyst will assist our customers with all aspects of their PC and mobile device related challenges. This includes resolution of incidents that may result in installing, diagnosing, repairing, maintaining, or upgrading the PC, its peripherals, or the software in use. The IT Service Desk Analyst always strives to exceed the customer’s expectations by providing solutions whether in person, remotely by telephone, e-mail, or other means necessary to deliver consistent and superior service.

Principal Duties and Responsibilities (Essential Functions):

• Provide world class customer support.
• First level response to incident tickets.
• Accept and solve support issues.
• Migrate and deploy PC’s/ PC images.
• Function and communicate in a global support team.
• Respond to ticketing incidents by priority and assignment.
• Support customers through superb communication in person, by telephone and or email.
• Fully document resolution, and communication history to customer in incident ticket.
• If appropriate, convert resolution to knowledge base document to share with other team members.
• Diagnose, analyze, and resolve PC and software problems for internal customers through incident ticketing system.
• Analyze root cause and implement corrective solutions.
• Deploy new equipment to customers from unpacking to delivery.
• Collaborate with infrastructure team to ensure efficient operations.
• Assist in resolving issues with customers on server-based software products.
• When working on any PC, ensure the latest security settings, antivirus, and application patches are applied.
• Use tools and applications for monitoring PC performance and provide performance statistics and reports.
• Maintain inventory of all hardware and software.
• When necessary, contact third-party support and PC equipment vendors.
• Maintain knowledge of current IT trends and advancements.
• Responsible for other opportunities as required.
• Full time – Five days a week - In the office position (Service Desk is the face of IT)

Job Specifications:

• Proven analytical and problem-solving abilities.
• Ability to effectively prioritize and execute tasks in a fast-paced environment.
• Strong written and oral communication skills.
• Strong customer relationship skills.
• Strong troubleshooting skills and knowledge of IT hardware and software.
• Ability to conduct research into software issues and products as required.
• Strong organizational skills with a keen attention to detail.

Required Education and Experience:

• An associate degree in the field of business administration, computer science, or management information systems and/or 3-5 years of related work experience is preferred.
• A+ certification is desired.
• Experience working in a team-oriented, collaborative environment.

Supervisory/Responsibility:

Individual contributor w/no direct reports

Work Environment:

This is an office position.

Position Type:

This is a regular, full-time position with frequent overtime. Must be able, available, and willing to work more than 40 hours per week, including scheduled and unscheduled overtime.

Travel:

Travel could be up to 30% (out of town) as needed for remote support.

Physical Demands:

The physical demands described here are representative of the thoseperformed in the job duties.The employeesits at a desk and uses a computer for prolonged periods of time.Performing the role frequentlyuses close vision,speech, hearing, anddexterityto operate office equipment.The employee must occasionally liftand/or move up to 15 pounds.

Disclaimer:

The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It’s not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this job. This job description is subject to change at any time.

#LI-NB1

Alla Barry-Wehmillerselezioniamo persone con esperienze e talenti che vanno al di là delle pure competenze tecniche.Se la tuacarrieralavorativa non è perfettamente in linea con la posizione, ti invitiamo comunque ad inviare la tua candidatura. Siamo consapevoli che esperienze diverse spesso portino innovazione, eccellenza e un apporto significativo all’azienda, per cui incoraggiamo i candidati condifferenti backgrounda mandare il proprio cv. Fateci sapere se avete necessità di supporto per l’alloggio durante le varie fasi di colloquio.

Company:

BW Corporate Europe #J-18808-Ljbffr

Informazioni sulla Divisione:

Barry-Wehmiller fornisce a livello globale progettazione, consulenza e produzione tecnologicamente avanzate nei settori del packaging, del cartone ondulato e della trasformazione della carta. Combinando a un'idea di leadership che pone al centro le persone, strategie operative mirate e una crescita basata su obiettivi, Barry-Wehmiller è diventata un’azienda da $ 3 miliardi con quasi 12.000 dipendenti uniti da uno scopo comune: usare la forza del business per costruire un mondo migliore.

Descrizione del lavoro:

Position Description:

The Enterprise IT Service Desk Analyst’s role is to provide our internal customers with an exceptional experience for every contact. The IT Service Desk Analyst will assist our customers with all aspects of their PC and mobile device related challenges. This includes resolution of incidents that may result in installing, diagnosing, repairing, maintaining, or upgrading the PC, its peripherals, or the software in use. The IT Service Desk Analyst always strives to exceed the customer’s expectations by providing solutions whether in person, remotely by telephone, e-mail, or other means necessary to deliver consistent and superior service.

Principal Duties and Responsibilities (Essential Functions):

• Provide world class customer support.
• First level response to incident tickets.
• Accept and solve support issues.
• Migrate and deploy PC’s/ PC images.
• Function and communicate in a global support team.
• Respond to ticketing incidents by priority and assignment.
• Support customers through superb communication in person, by telephone and or email.
• Fully document resolution, and communication history to customer in incident ticket.
• If appropriate, convert resolution to knowledge base document to share with other team members.
• Diagnose, analyze, and resolve PC and software problems for internal customers through incident ticketing system.
• Analyze root cause and implement corrective solutions.
• Deploy new equipment to customers from unpacking to delivery.
• Collaborate with infrastructure team to ensure efficient operations.
• Assist in resolving issues with customers on server-based software products.
• When working on any PC, ensure latest security settings, antivirus, and application patches are applied.
• Use tools and applications for monitoring PC performance and provide performance statistics and reports.
• Maintain inventory of all hardware and software.
• When necessary, contact third-party support and PC equipment vendors.
• Maintain knowledge of current IT trends and advancements.
• Responsible for other opportunities as required.
• Full time – Five days a week - In the office position (Service Desk is the face of IT)
• On-call availability and some evening and weekend hours.

Job Specifications:

• Proven analytical and problem-solving abilities.
• Ability to effectively prioritize and execute tasks in a fast-paced environment.
• Strong written and oral communication skills.
• Strong customer relationship skills.
• Strong troubleshooting skills and knowledge of IT hardware and software.
• Ability to conduct research into software issues and products as required.
• Strong organizational skills with a keen attention to detail.

Required Education and Experience:

• An associate degree in the field of business administration, computer science, or management information systems and/or related work experience is preferred.
• A+ certification is desired
• Experience working in a team-oriented, collaborative environment.

Work Environment:

This is an office position.

Position Type:

This is a regular, full-time position with frequent overtime. Must be able, available and willing to work more than 40 hours per week, including scheduled and unscheduled overtime.

Travel:

Travel could be up to 30% (out of town) as needed for remote support

Physical Demands:

The physical demands described here are representative of the thoseperformed in the job duties.The employeesits at a desk and uses a computer for prolonged periods of time.Performing the role frequentlyuses close vision,speech, hearing, anddexterityto operate office equipment.The employee must occasionally liftand/or move up to 15 pounds.

#LI-NB1

Alla Barry-Wehmillerselezioniamo persone con esperienze e talenti che vanno al di là delle pure competenze tecniche.Se la tuacarrieralavorativa non è perfettamente in linea con la posizione, ti invitiamo comunque ad inviare la tua candidatura. Siamo consapevoli che esperienze diverse spesso portino innovazione, eccellenza e un apporto significativo all’azienda, per cui incoraggiamo i candidati condifferenti backgrounda mandare il proprio cv. Fateci sapere se avete necessità di supporto per l’alloggio durante le varie fasi di colloquio.

Company:

BW Corporate Europe #J-18808-Ljbffr

Join to apply for the IT Service Desk Analyst role at Barry-Wehmiller

Position Description: The Enterprise IT Service Desk Analyst’s role is to provide our internal customers with an exceptional experience for every contact. The IT Service Desk Analyst will assist our customers with all aspects of their PC and mobile device related challenges. This includes resolution of incidents that may involve installing, diagnosing, repairing, maintaining, or upgrading the PC, its peripherals, or the software in use. The IT Service Desk Analyst always strives to exceed customer expectations by providing solutions in person, remotely by telephone, e-mail, or other means to deliver consistent and superior service.

Principal Duties and Responsibilities:

• Provide world-class customer support.
• Respond to incident tickets promptly and effectively.
• Support and resolve support issues.
• Migrate and deploy PCs and images.
• Communicate effectively within a global support team.
• Document resolutions and communication in incident tickets.
• Diagnose and resolve PC and software problems.
• Analyze root causes and implement solutions.
• Deploy new equipment from unpacking to delivery.
• Collaborate with infrastructure team for efficient operations.
• Support server-based software issues.
• Ensure security settings, antivirus, and patches are up to date.
• Monitor PC performance and generate reports.
• Maintain hardware and software inventory.
• Coordinate with third-party support and vendors as needed.
• Stay updated on IT trends and advancements.
• Perform other duties as required.

Job Specifications:

• Strong analytical and problem-solving skills.
• Ability to prioritize in a fast-paced environment.
• Excellent communication skills.
• Customer relationship management skills.
• Knowledge of IT hardware and software troubleshooting.
• Research skills for software issues.
• Organizational skills with attention to detail.

Required Education and Experience:

• Associate degree in business administration, computer science, or related field preferred.
• A+ certification desired.
• Experience in a team-oriented environment.

Work Environment: Office setting.

Position Type: Full-time, with overtime and some evening / weekend hours.

Travel: Up to 30% as needed for remote support.

Physical Demands: Prolonged sitting, use of computer, occasional lifting up to 15 pounds.

We value diverse experiences and talents beyond technical skills. If your background doesn’t perfectly match, we encourage you to apply and let us know if you need support during the hiring process.

J-18808-Ljbffr

#J-18808-Ljbffr

Informazioni sulla Divisione:

Barry-Wehmiller fornisce a livello globale progettazione, consulenza e produzione tecnologicamente avanzate nei settori del packaging, del cartone ondulato e della trasformazione della carta. Combinando a un'idea di leadership che pone al centro le persone, strategie operative mirate e una crescita basata su obiettivi, Barry-Wehmiller è diventata un’azienda da $ 3 miliardi con quasi 12.000 dipendenti uniti da uno scopo comune: usare la forza del business per costruire un mondo migliore.

Descrizione del lavoro:

Position Description:

The Enterprise IT Service Desk Analyst’s role is to provide our internal customers with an exceptional experience for every contact. The IT Service Desk Analyst will assist our customers with all aspects of their PC and mobile device related challenges. This includes resolution of incidents that may result in installing, diagnosing, repairing, maintaining, or upgrading the PC, its peripherals, or the software in use. The IT Service Desk Analyst always strives to exceed the customer’s expectations by providing solutions whether in person, remotely by telephone, e-mail, or other means necessary to deliver consistent and superior service.

Principal Duties and Responsibilities (Essential Functions):

• Provide world class customer support.
• First level response to incident tickets.
• Accept and solve support issues.
• Migrate and deploy PC’s/ PC images.
• Function and communicate in a global support team.
• Respond to ticketing incidents by priority and assignment.
• Support customers through superb communication in person, by telephone and or email.
• Fully document resolution, and communication history to customer in incident ticket.
• If appropriate, convert resolution to knowledge base document to share with other team members.
• Diagnose, analyze, and resolve PC and software problems for internal customers through incident ticketing system.
• Analyze root cause and implement corrective solutions.
• Deploy new equipment to customers from unpacking to delivery.
• Collaborate with infrastructure team to ensure efficient operations.
• Assist in resolving issues with customers on server-based software products.
• When working on any PC, ensure the latest security settings, antivirus, and application patches are applied.
• Use tools and applications for monitoring PC performance and provide performance statistics and reports.
• Maintain inventory of all hardware and software.
• When necessary, contact third-party support and PC equipment vendors.
• Maintain knowledge of current IT trends and advancements.
• Responsible for other opportunities as required.
• Full time – Five days a week - In the office position (Service Desk is the face of IT)

Job Specifications:

• Proven analytical and problem-solving abilities.
• Ability to effectively prioritize and execute tasks in a fast-paced environment.
• Strong written and oral communication skills.
• Strong customer relationship skills.
• Strong troubleshooting skills and knowledge of IT hardware and software.
• Ability to conduct research into software issues and products as required.
• Strong organizational skills with a keen attention to detail.

Required Education and Experience:

• An associate degree in the field of business administration, computer science, or management information systems and/or 3-5 years of related work experience is preferred.
• A+ certification is desired.
• Experience working in a team-oriented, collaborative environment.

Supervisory/Responsibility:

Individual contributor w/no direct reports

Work Environment:

This is an office position.

Position Type:

This is a regular, full-time position with frequent overtime. Must be able, available, and willing to work more than 40 hours per week, including scheduled and unscheduled overtime.

Travel:

Travel could be up to 30% (out of town) as needed for remote support.

Physical Demands:

The physical demands described here are representative of the thoseperformed in the job duties.The employeesits at a desk and uses a computer for prolonged periods of time.Performing the role frequentlyuses close vision,speech, hearing, anddexterityto operate office equipment.The employee must occasionally liftand/or move up to 15 pounds.

Disclaimer:

The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It’s not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this job. This job description is subject to change at any time.

#LI-NB1

Alla Barry-Wehmillerselezioniamo persone con esperienze e talenti che vanno al di là delle pure competenze tecniche.Se la tuacarrieralavorativa non è perfettamente in linea con la posizione, ti invitiamo comunque ad inviare la tua candidatura. Siamo consapevoli che esperienze diverse spesso portino innovazione, eccellenza e un apporto significativo all’azienda, per cui incoraggiamo i candidati condifferenti backgrounda mandare il proprio cv. Fateci sapere se avete necessità di supporto per l’alloggio durante le varie fasi di colloquio.

Company:

BW Corporate Europe #J-18808-Ljbffr

Informazioni sulla Divisione:

Barry-Wehmiller fornisce a livello globale progettazione, consulenza e produzione tecnologicamente avanzate nei settori del packaging, del cartone ondulato e della trasformazione della carta. Combinando a un'idea di leadership che pone al centro le persone, strategie operative mirate e una crescita basata su obiettivi, Barry-Wehmiller è diventata un’azienda da $ 3 miliardi con quasi 12.000 dipendenti uniti da uno scopo comune: usare la forza del business per costruire un mondo migliore.

Descrizione del lavoro:

Position Description:

The Enterprise IT Service Desk Analyst’s role is to provide our internal customers with an exceptional experience for every contact. The IT Service Desk Analyst will assist our customers with all aspects of their PC and mobile device related challenges. This includes resolution of incidents that may result in installing, diagnosing, repairing, maintaining, or upgrading the PC, its peripherals, or the software in use. The IT Service Desk Analyst always strives to exceed the customer’s expectations by providing solutions whether in person, remotely by telephone, e-mail, or other means necessary to deliver consistent and superior service.

Principal Duties and Responsibilities (Essential Functions):

• Provide world class customer support.
• First level response to incident tickets.
• Accept and solve support issues.
• Migrate and deploy PC’s/ PC images.
• Function and communicate in a global support team.
• Respond to ticketing incidents by priority and assignment.
• Support customers through superb communication in person, by telephone and or email.
• Fully document resolution, and communication history to customer in incident ticket.
• If appropriate, convert resolution to knowledge base document to share with other team members.
• Diagnose, analyze, and resolve PC and software problems for internal customers through incident ticketing system.
• Analyze root cause and implement corrective solutions.
• Deploy new equipment to customers from unpacking to delivery.
• Collaborate with infrastructure team to ensure efficient operations.
• Assist in resolving issues with customers on server-based software products.
• When working on any PC, ensure latest security settings, antivirus, and application patches are applied.
• Use tools and applications for monitoring PC performance and provide performance statistics and reports.
• Maintain inventory of all hardware and software.
• When necessary, contact third-party support and PC equipment vendors.
• Maintain knowledge of current IT trends and advancements.
• Responsible for other opportunities as required.
• Full time – Five days a week - In the office position (Service Desk is the face of IT)
• On-call availability and some evening and weekend hours.

Job Specifications:

• Proven analytical and problem-solving abilities.
• Ability to effectively prioritize and execute tasks in a fast-paced environment.
• Strong written and oral communication skills.
• Strong customer relationship skills.
• Strong troubleshooting skills and knowledge of IT hardware and software.
• Ability to conduct research into software issues and products as required.
• Strong organizational skills with a keen attention to detail.

Required Education and Experience:

• An associate degree in the field of business administration, computer science, or management information systems and/or related work experience is preferred.
• A+ certification is desired
• Experience working in a team-oriented, collaborative environment.

Work Environment:

This is an office position.

Position Type:

This is a regular, full-time position with frequent overtime. Must be able, available and willing to work more than 40 hours per week, including scheduled and unscheduled overtime.

Travel:

Travel could be up to 30% (out of town) as needed for remote support

Physical Demands:

The physical demands described here are representative of the thoseperformed in the job duties.The employeesits at a desk and uses a computer for prolonged periods of time.Performing the role frequentlyuses close vision,speech, hearing, anddexterityto operate office equipment.The employee must occasionally liftand/or move up to 15 pounds.

#LI-NB1

Alla Barry-Wehmillerselezioniamo persone con esperienze e talenti che vanno al di là delle pure competenze tecniche.Se la tuacarrieralavorativa non è perfettamente in linea con la posizione, ti invitiamo comunque ad inviare la tua candidatura. Siamo consapevoli che esperienze diverse spesso portino innovazione, eccellenza e un apporto significativo all’azienda, per cui incoraggiamo i candidati condifferenti backgrounda mandare il proprio cv. Fateci sapere se avete necessità di supporto per l’alloggio durante le varie fasi di colloquio.

Company:

BW Corporate Europe #J-18808-Ljbffr

Join to apply for the IT Service Desk Analyst role at Barry-Wehmiller

Position Description: The Enterprise IT Service Desk Analyst’s role is to provide our internal customers with an exceptional experience for every contact. The IT Service Desk Analyst will assist our customers with all aspects of their PC and mobile device related challenges. This includes resolution of incidents that may involve installing, diagnosing, repairing, maintaining, or upgrading the PC, its peripherals, or the software in use. The IT Service Desk Analyst always strives to exceed customer expectations by providing solutions in person, remotely by telephone, e-mail, or other means to deliver consistent and superior service.

Principal Duties and Responsibilities:

• Provide world-class customer support.
• Respond to incident tickets promptly and effectively.
• Support and resolve support issues.
• Migrate and deploy PCs and images.
• Communicate effectively within a global support team.
• Document resolutions and communication in incident tickets.
• Diagnose and resolve PC and software problems.
• Analyze root causes and implement solutions.
• Deploy new equipment from unpacking to delivery.
• Collaborate with infrastructure team for efficient operations.
• Support server-based software issues.
• Ensure security settings, antivirus, and patches are up to date.
• Monitor PC performance and generate reports.
• Maintain hardware and software inventory.
• Coordinate with third-party support and vendors as needed.
• Stay updated on IT trends and advancements.
• Perform other duties as required.

Job Specifications:

• Strong analytical and problem-solving skills.
• Ability to prioritize in a fast-paced environment.
• Excellent communication skills.
• Customer relationship management skills.
• Knowledge of IT hardware and software troubleshooting.
• Research skills for software issues.
• Organizational skills with attention to detail.

Required Education and Experience:

• Associate degree in business administration, computer science, or related field preferred.
• A+ certification desired.
• Experience in a team-oriented environment.

Work Environment: Office setting.

Position Type: Full-time, with overtime and some evening / weekend hours.

Travel: Up to 30% as needed for remote support.

Physical Demands: Prolonged sitting, use of computer, occasional lifting up to 15 pounds.

We value diverse experiences and talents beyond technical skills. If your background doesn’t perfectly match, we encourage you to apply and let us know if you need support during the hiring process.

J-18808-Ljbffr

#J-18808-Ljbffr

IT Service Desk Analyst page is loaded# IT Service Desk Analystlocations: Parma, Italytime type: Vollzeitposted on: Vor 2 Tagen ausgeschriebenjob requisition id: R **Informazioni sulla Divisione:**Barry-Wehmiller fornisce a livello globale progettazione, consulenza e produzione tecnologicamente avanzatenei settori del packaging, del cartone ondulato e della trasformazione della carta. Combinando a un'idea di leadership che pone al centro le persone, strategie operative miratee una crescita basata suobiettivi, Barry-Wehmiller è diventata un’azienda da $ 3 miliardi con quasi 12.000 dipendentiuniti da uno scopocomune:usare la forza del business per costruire un mondo migliore.**Descrizione del lavoro:***Position Description:**The Enterprise IT Service Desk Analyst’s role is to provide our internal customers with an exceptional experience for every contact. The IT Service Desk Analyst will assist our customers with all aspects of their PC and mobile device related challenges. This includes resolution of incidents that may result in installing, diagnosing, repairing, maintaining, or upgrading the PC, its peripherals, or the software in use. The IT Service Desk Analyst always strives to exceed the customer’s expectations by providing solutions whether in person, remotely by telephone, e-mail, or other means necessary to deliver consistent and superior service.**Principal Duties and Responsibilities (Essential Functions):*** Provide world class customer support.* First level response to incident tickets.* Accept and solve support issues.* Migrate and deploy PC’s/ PC images.* Function and communicate in a global support team.* Respond to ticketing incidents by priority and assignment.* Support customers through superb communication in person, by telephone and or email.* Fully document resolution, and communication history to customer in incident ticket.* If appropriate, convert resolution to knowledge base document to share with other team members.* Diagnose, analyze, and resolve PC and software problems for internal customers through incident ticketing system.* Analyze root cause and implement corrective solutions.* Deploy new equipment to customers from unpacking to delivery.* Collaborate with infrastructure team to ensure efficient operations.* Assist in resolving issues with customers on server-based software products.* When working on any PC, ensure latest security settings, antivirus, and application patches are applied.* Use tools and applications for monitoring PC performance and provide performance statistics and reports.* Maintain inventory of all hardware and software.* When necessary, contact third-party support and PC equipment vendors.* Maintain knowledge of current IT trends and advancements.* Responsible for other opportunities as required.* Full time – Five days a week - In the office position (Service Desk is the face of IT)* On-call availability and some evening and weekend hours.**Job Specifications:*** Proven analytical and problem-solving abilities.* Ability to effectively prioritize and execute tasks in a fast-paced environment.* Strong written and oral communication skills.* Strong customer relationship skills.* Strong troubleshooting skills and knowledge of IT hardware and software.* Ability to conduct research into software issues and products as required.* Strong organizational skills with a keen attention to detail.**Required Education and Experience:*** An associate degree in the field of business administration, computer science, or management information systems and/or related work experience is preferred.* A+ certification is desired* Experience working in a team-oriented, collaborative environment.**Work Environment:**This is an office position.**Position Type:**This is a regular, full-time position with frequent overtime. Must be able, available and willing to work more than 40 hours per week, including scheduled and unscheduled overtime.**Travel:**Travel could be up to 30% (out of town) as needed for remote support**Physical Demands:**The physical demands described here are representative of the those performed in the job duties. The employee sits at a desk and uses a computer for prolonged periods of time. Performing the role frequently uses close vision, speech, hearing, and dexterity to operate office equipment. The employee must occasionally lift and/or move up to 15 pounds. #LI-NB1*Alla Barry- Wehmiller selezioniamo persone con esperienze e talenti che vanno al di là delle pure competenze tecniche. Se la tua carriera lavorativa non è perfettamente in linea con la posizione, ti invitiamo comunque ad inviare la tua candidatura. Siamo consapevoli che esperienze diverse spesso portino innovazione, eccellenza e un apporto significativo all’azienda, per cui incoraggiamo i candidati con differenti background a mandare il proprio cv. Fateci sapere se avete necessità di supporto per l’alloggio durante le varie fasi di colloquio.***Company:**BW Corporate Europe
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