45 Posti di lavoro per Specialista Crm in Italia

Unicoop Firenze

Florence, Italy

Specialista CRM e Customer SatisfactionBusiness unit Assistenza clienti; Soci e strategie Sedi Toscana; Toscana/Firenze Unisciti a noi
Unicoop Firenze è alla ricerca di una risorsa da inserire all’interno dell’Ufficio Customer Relationship Management all’interno della Direzione Relazione con Soci e Clienti.

Mission del Ruolo
La risorsa sarà inserita presso la sede operativa diUnicoop Firenze di Via Santa Reparata a Firenze e si occuperàdi fornire assistenza a soci e consumatori, gestendo le loro richieste pervenute attraverso i vari touch point di contatto (mail, telefono, punti vendita, canali digitali).
Si occuperà inoltre di portare avanti attività di backoffice inerenti le richieste pervenute e della gestione dei ticket e dei reclami.
L’obiettivo è quello di ottimizzare il sistema di monitoraggio e risoluzione delle richieste di assistenza, contribuendo a fornire una visione unica e migliorando l’esperienza e la pertinenza della comunicazione con il socio/consumatore con un unico “tone of voice”.
Si occuperà inoltre dell’elaborazione di report e presentazioni delle analisi qualitative e quantitative al fine di migliorare il processo di customer care.

Chi stiamo cercando
La risorsa ideale ha conseguito una Laurea, in Scienze della Comunicazione, Economia, Statistica, Matematica, Ingegneria.

Ulteriori requisiti:

Where passion meets opportunity

The best of your adventures is the one you have yet to sail!

Job Purpose

MSC Cruises is the world's third-largest cruise brand as well as the leader in Europe, South America, the Gulf region, and Southern Africa with more market share in addition to deployed capacity than any other player. It is also the fastest-growing global cruise brand with a strong presence in the Caribbean, North America, and Far East markets.

Headquartered in Geneva, MSC Cruises is one of the two brands that sit within the Cruise Division of MSC Group, the leading privately held Swiss-based shipping and logistics conglomerate with over 300 years of maritime heritage. MSC Cruises - the contemporary brand - has a modern fleet of 22 cruise ships with three new vessels due to be launched in 2025, 2026, and 2027.

We are looking for a professional to join the CRM Dept. as Customer Relationship Specialist, reporting to the Customer Relationship Team Leader and supporting the team in enhancing and executing the marketing automation and tactical campaigns in the post-booking phase.

Key Accountabilities

• Perform marketing automation activities including, but not limited to, designing, scheduling, testing, and deployment of one-shot, recurring, triggered and dynamic campaigns.
• Build and deploy email campaigns : editing, verifying copy, layout, links and dynamic content.
• Review campaign performance with the team to continuously evolve and improve campaign results.
• Report key metrics to internal stakeholders on a weekly and monthly basis.
• Troubleshoot technical issues, list segmentation and other aspects of email execution.

Qualifications, experience and skills

Visa requirements (if any)

Our commitment

We are committed to building a future that values diverse perspectives, embraces the world beyond borders, and fosters an inclusive environment where every individual feels valued, respected and empowered to be their authentic selves. Our commitment extends to taking meaningful, measurable actions that have a long-term positive impact on our guests, our employees and our planet.

Ready to turn your passion into something extraordinary? Join us at MSC Cruises, where new opportunities await. Apply today to be part of a global team that is pushing boundaries and achieving something remarkable. Your journey starts here

Where passion meets opportunity

The best of your adventures is the one you have yet to sail!

MSC Cruises is the world’s third-largest cruise brand and a leader in Europe, South America, the Gulf region, and Southern Africa, with significant market share and deployed capacity. It is the fastest-growing global cruise brand with a strong presence in the Caribbean, North America, and the Far East markets.

Headquartered in Geneva, MSC Cruises is part of the MSC Group, a Swiss-based shipping and logistics conglomerate with over 300 years of maritime heritage. The fleet includes 22 cruise ships, with three new vessels scheduled for launch in 2025, 2026, and 2027.

We are seeking a Customer Relationship Specialist to join our CRM Department, reporting to the Team Leader. The role involves supporting marketing automation and tactical campaigns in the post-booking phase.

1. Design, schedule, test, and deploy marketing automation campaigns, including one-shot, recurring, triggered, and dynamic campaigns.
2. Create and send email campaigns, ensuring accuracy in copy, layout, links, and dynamic content.
3. Analyze campaign performance and collaborate with the team to optimize results.
4. Report key metrics to stakeholders weekly and monthly.
5. Troubleshoot technical issues, manage list segmentation, and oversee email execution.

• Minimum 2 years of experience in campaign management and guest engagement.
• Proficiency in English and at least one additional European language (Italian, Portuguese, German, Spanish, or French).
• Good knowledge of Microsoft Office Suite.
• Experience with marketing automation tools (e.g., Marketo, AJO, Braze, Salesforce Marketing Cloud) is advantageous.
• Knowledge of Adobe Photoshop is preferred.
• Background in Digital Marketing or CRM is a plus.
• Self-motivated with proactive teamwork skills.
• Strong organizational skills and attention to detail.

• Legal right to work in Italy.

We value diversity, inclusivity, and environmental responsibility. We aim to create an environment where everyone feels valued and empowered.

Join MSC Cruises and turn your passion into an extraordinary career. Apply today and start your journey with a global team pushing boundaries and achieving remarkable goals.

Cerchiamo un Customer Relationship Manager per unirsi al nostro team a Bologna.

In questo ruolo a tempo pieno e in sede, con possibilità di attività in smartworking, sarai responsabile della gestione delle relazioni con i clienti, assicurando che le loro esigenze siano comprese e soddisfatte. Le tue attività quotidiane includeranno l'ascolto attivo delle richieste dei clienti, la risoluzione delle loro problematiche, la gestione delle comunicazioni e il mantenimento di un elevato livello di soddisfazione dei clienti. Dovrai condividere con la clientela le novità dello studio circa i servizi offerti, nonché supportare lo sviluppo di nuove aree di clientela. Dovrai coordinarti con i vari dipartimenti per assicurare che ogni cliente riceva un servizio personalizzato e di alta qualità. Questa posizione richiede un approccio proattivo e una forte orientamento verso il cliente.

• Gestione del portafoglio clienti attivo per tutte le realtà del gruppo
• Attività di recupero e riattivazione di clienti dormienti
• Sviluppo di nuove aree di clientela, in sinergia con le attività dello studio e delle altre società
• Supporto nella definizione di strategie commerciali e relazionali
• Monitoraggio della customer satisfaction e analisi dei feedback

• Esperienza pregressa in ruoli di Customer Relationship o Account Management (preferibilmente in contesti B2B)
• Ottime doti comunicative, relazionali e organizzative
• Capacità di lavorare in team e in autonomia su progetti trasversali
• Conoscenza di base degli strumenti digitali di CRM
• Gradita, ma non indispensabile, la provenienza dal settore legale o consulenziale
• Il candidato ideale deve possedere competenze in gestione delle relazioni con i clienti e gestione dei feedback
• È fondamentale avere una solida conoscenza in comunicazione efficace e risoluzione dei conflitti per garantire un servizio clienti eccellente
• Esperienza nel settore della gestione del cliente è altamente consigliata, con particolare attenzione alla personalizzazione del servizio
• Competenze benefiche includono gestione del tempo, problem solving e capacità di lavorare in team

• Contratto a tempo determinato, con possibilità di trasformazione a tempo indeterminato, con inquadramento secondo il CCNL Studi Professionali
• Inserimento in un contesto multidisciplinare, strutturato, dinamico e in espansione
• Percorso di crescita professionale interno definito e misurabile
• Sistema di incentivi a target legato a performance e obiettivi raggiunti

Unisciti a noi e diventa parte di un progetto professionale in evoluzione.

Be a key player in encouraging customer service excellence

If you’re someone who takes pride in improving the lives of others and enjoys making a positive difference, we’d love to meet you!

About Right at Home : "Our Mission is to improve the quality of life for those we serve."

Right at Home is a leading provider of in-home care services, dedicated to improving the quality of life for our clients and their families. We take pride in our people-centred approach, fostering a culture of care not only for our clients but also for our employees. We are currently seeking a Customer Relationship Officer to focus on developing and enhancing client experiences.

You will make a meaningful impact and be a key point of contact for clients, handling each interaction with empathy, consistency, and professionalism. Your care and attention will directly shape each client’s experience and well-being.

You will be part of a supportive team culture, and we encourage our team to take ownership of their role with integrity, always aiming to support each other and our clients.

Qualifications

• Previous experience in customer service, preferably in the healthcare or aged care sector.
• Strong interpersonal and communication skills.
• Ability to handle sensitive situations with empathy and professionalism.
• Strong problem-solving skills and attention to detail.
• A passion for helping others and enhancing the lives of clients.

Key Responsibilities :

• Client Interaction: Serve as the primary point of contact for clients and their families, providing information about services, answering questions, and addressing concerns.
• Customer Service: Deliver outstanding customer service to enhance client satisfaction and build lasting relationships.
• Issue Resolution: Identify and resolve client issues or complaints effectively and efficiently, escalating matters as necessary.
• Communication: Maintain regular communication with clients to assess their needs and ensure their care plans are being met.
• Documentation: Accurately record client interactions, updates, and feedback.
• Collaboration: Work closely with care staff and management to ensure seamless service delivery and a holistic approach to client care.
• Community Engagement: Participate in community outreach initiatives to promote Right at Home’s services and increase awareness of in-home care options.

Preferred Skills

What We Offer :

• Ongoing training and professional development opportunities.
• A supportive and collaborative work environment.
• The opportunity to make a meaningful difference in the lives of clients and their families.

Application Process :

Interested candidates are invited to submit their resume and a cover letter detailing their qualifications and experience. Please send your application to (email address) with the subject line "Customer Relationship Officer Application."

Right at Home is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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Be a key player in encouraging customer service excellence

If you’re someone who takes pride in improving the lives of others and enjoys making a positive difference, we’d love to meet you!

About Right at Home: " Our Mission is to improve the quality of life for those we serve".

Right at Home is a leading provider of in-home care services, dedicated to improving the quality of life for our clients and their families. We take pride in our people-centred approach, fostering a culture of care not only for our clients but also for our employees. We are currently seeking a Customer Relationship Officer to focus on developing and enhancing client experiences.

You will make a Meaningful Impact and be a key point of contact for clients, handling each interaction with empathy, consistency, and professionalism. Your care and attention will directly shape each client’s experience and well-being.

You will be part of a Supportive Team Culture,and we encourage our team to take ownership of their role with integrity, always aiming to support each other and our clients.

• Previous experience in customer service, preferably in the healthcare or aged care sector.
• Strong interpersonal and communication skills.
• Ability to handle sensitive situations with empathy and professionalism.
• Strong problem-solving skills and attention to detail.
• A passion for helping others and enhancing the lives of clients.

Key Responsibilities:

• Client Interaction: Serve as the primary point of contact for clients and their families, providing information about services, answering questions, and addressing concerns.
• Customer Service: Deliver outstanding customer service to enhance client satisfaction and build lasting relationships.
• Issue Resolution: Identify and resolve client issues or complaints effectively and efficiently, escalating matters as necessary.
• Communication: Maintain regular communication with clients to assess their needs and ensure their care plans are being met.
• Documentation: Accurately record client interactions, updates, and feedback.
• Collaboration: Work closely with care staff and management to ensure seamless service delivery and a holistic approach to client care.
• Community Engagement: Participate in community outreach initiatives to promote Right at Home’s services and increase awareness of in-home care options.

What We Offer:

• Ongoing training and professional development opportunities.
• A supportive and collaborative work environment.
• The opportunity to make a meaningful difference in the lives of clients and their families.

Application Process:

Interested candidates are invited to submit their resume and a cover letter detailing their qualifications and experience. Please send your application to (email address) with the subject line "Customer Relationship Officer Application."

Right at Home is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees

Si cerca un esperto nel settore delle relazioni con i clienti, in grado di lavorare in un ambiente dinamico e innovativo.

I nostri obiettivi includono creare un polo di lusso nel settore della ceramica e dell'arredamento ad alto livello.

Siamo alla ricerca di una risorsa per l'Area DACH che possa gestire efficacemente le relazioni con i clienti e avere una buona conoscenza del mercato DACH.

Il candidato ideale sarà in grado di risolvere problemi complessi, comunicare in modo efficace e avere una forte attenzione ai dettagli.

Richiesti :

• Esperienza nella gestione delle relazioni con i clienti
• Conoscenza del mercato DACH

Vantaggi :

• Lavoro in un ambiente dinamico ed innovativo
• Opportunità di sviluppo professionale