88 002 Posti di lavoro Cologno Monzese

MedCurae , centro di salute integrata a Cusano Milanino, è alla ricerca di un ostetrica con partita IVA e proprio pacchetto pazienti , interessato/a a condividere lo spazio di lavoro in un ambiente professionale e multidisciplinare.

Offriamo la possibilità di affitto studio a mezze giornate o giornate intere , in una struttura moderna e accogliente, già frequentata da professionisti quali osteopata, osteopata pediatrico, nutrizionista e personal trainer.

Crediamo nella collaborazione tra figure diverse per offrire benessere a 360° , supportando i percorsi dei nostri pazienti in modo integrato.

Cosa offriamo:

• Studio arredato, pronto all’uso
• Accoglienza pazienti in ambiente curato
• Possibilità di sinergia con altri professionisti
• Flessibilità nella gestione degli spazi (mezze giornate o giornate intere)

Requisiti:

• Laurea in Ostetricia e iscrizione all’Albo professionale
• Partita IVA
• Pacchetto pazienti proprio
• Attitudine al lavoro in team multidisciplinare

Dove: MedCurae – Cusano Milanino, V.le Matteotti 17 (MI)

Se sei interessata/o, invia la tua candidatura o contattaci per maggiori informazioni!

️

MedCurae – Benessere a 360°

MedCurae , centro di salute integrata a Cusano Milanino, è alla ricerca di uno/a logopedista con partita IVA e proprio pacchetto pazienti , interessato/a a condividere lo spazio di lavoro in un ambiente professionale e multidisciplinare.

Offriamo la possibilità di affitto studio a mezze giornate o giornate intere , in una struttura moderna e accogliente, già frequentata da professionisti quali osteopata, osteopata pediatrico, nutrizionista e personal trainer.

Crediamo nella collaborazione tra figure diverse per offrire benessere a 360° , supportando i percorsi dei nostri pazienti in modo integrato.

Cosa offriamo:

• Studio arredato, pronto all’uso
• Accoglienza pazienti in ambiente curato
• Possibilità di sinergia con altri professionisti
• Flessibilità nella gestione degli spazi (mezze giornate o giornate intere)

Requisiti:

• Laurea in Logopedia e iscrizione all’Albo professionale
• Partita IVA
• Pacchetto pazienti proprio
• Attitudine al lavoro in team multidisciplinare

Dove: MedCurae – Cusano Milanino, V.le Matteotti 17 (MI)

Se sei interessata/o, invia la tua candidatura o contattaci per maggiori informazioni!

️

MedCurae – Benessere a 360°

MedCurae – Centro di Salute Integrata a Cusano Milanino cerca nuovi professionisti sanitari

MedCurae, centro di salute integrata a Cusano Milanino (MI) , è alla ricerca di professionisti sanitari con Partita IVA e proprio pacchetto pazienti , interessati a condividere lo spazio di lavoro in un ambiente professionale e multidisciplinare.

Attualmente nel centro operano:

• Osteopata
• Osteopata pediatrico
• Nutrizionista
• Personal trainer

Per ampliare l’offerta ai nostri pazienti ricerchiamo in particolare:

• Logopedista
• Ostetrica
• Podologo/a
• Psicologo

Crediamo nella collaborazione tra figure diverse per offrire benessere a 360° e supportare i percorsi dei nostri pazienti in modo integrato.

• Studio arredato, moderno e pronto all’uso
• Accoglienza pazienti in ambiente curato e accogliente
• Possibilità di sinergia con altri professionisti
• Flessibilità nella gestione degli spazi (mezze giornate o giornate intere)

• Titolo di studio abilitante e iscrizione all’albo professionale di riferimento
• Partita IVA
• Pacchetto pazienti proprio
• Attitudine al lavoro in team multidisciplinare

Dove : MedCurae – Viale Matteotti 17, Cusano Milanino (MI)
Contatti :

Bring more to life.

Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?

At Beckman Coulter Life Sciences, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact. 

You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life.

At Beckman Coulter Life Sciences, we know time is the most critical facet in the laboratory today:  time to get life-saving therapies to patients faster; reclaiming time by automating tedious manual workflows; and saving time spent addressing erroneous or complex results.

We are partners in time and accelerate answers to critical questions through the power of automation. We develop innovations for scientists by scientists, with many of our 3,300+ global colleagues coming from the laboratory.

It’s all part of our time-tested approach to bringing meaningful innovations at the speed of life since 1935. And we’re just beginning. Working together, let’s put our time and talents together to advance human health for tomorrow.

Learn about the Danaher Business System which makes everything possible.

As a Field Service Engineer for Beckman Coulter Life Science you will be responsible for providing high-quality onsite customer support and representing the face of the company to our customers. Conducting routine maintenance, installation, and repair of Beckman Coulter products at customer sites, including calibration, and mechanical and electrical testing, in accordance with maintenance contracts and production of Installation/Operation Quality documents. Diagnosing system failures and determines the most cost-effective solution and escalating complex issues to a greater level of technical support or quality reporting system.

This position reports to the Davide Bortolotti, Field Service Manager and is part of the customer Support department working remotely to cover Northern Italy .  

In this role, you will have the opportunity to:

• Responding to customer support calls and provide field support within your assigned territory and escalating complex issues as required to ensure a timely fix. Diagnosing system failures and determining the most cost-effective resolution
• Ensuring Preventative Maintenance Inspections and modifications are completed within the specified time frames.
• Ensuring accurate and timely completion of all paperwork, debriefing and reports and maintaining accurate car inventory.

The essential requirements of the job include:

• High school diploma or university degree in electronic engineering or similar
• 3-5 years of experience in high-tech research instruments service
• Fluent in written and spoken English

Travel, Motor Vehicle Record & Physical/Environment Requirements:

• Ability to travel up to 90% of the time including, overnight, within north of Italy and for training purpose in Europe
• Must have a valid driver’s license with an acceptable driving record

It would be a plus if you also possess previous experience in

• Previous experience in Centrifugation,  Particle Counting and Particle Characterisation.
• Lab analysis environment.

Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

For more information, visit .

For over 17 5 years, Leica Microsystems has helped shape the future by developing ground-breaking optical and digital solutions. As a global leader, we’re driven by continuous improvement to excite our customers and to create the best work environment for our people. Customer focus, innovation, and teamwork are at the core of our culture and the foundation of our success.   

Leica Microsystems is one of the market leaders in the fields of microscopy, imaging, and analysis. We reveal the invisible and empower our customers to create a better and healthier world. Together with our customers, we transform scientific discovery. We empower surgeons to take well-informed decisions in life-changing procedures. We enable users to gain insights which help answer key questions concerning development and engineering. All of this is achieved with the combination of cutting-edge microscopes and AI-based image analysis.    

Want to be part of a company whose products are part of cutting-edge research around the world? Join Leica Microsystems in our commitment for brilliant solutions and insight.  

Leica Microsystems is one of 10 Life Sciences companies of Danaher. Together, we accelerate the discovery, development and delivery of solutions that safeguard and improve human health.  

  We currently offer the following position in our office in any major European location (Germany, UK, Italy) which will be REMOTE. 

Service Director, EMEA 

Come join a fantastic team! Are you passionate about building, developing and managing a n organization that strives to be best in class ? Do you enjoy excelling in customer satisfaction and improving q uality by driving to the root cause of product and process issues ? We are seeking a leader who is skilled at building and maintaining relationships at all levels and across functions, coaching, negotiating, resol ving conflicts , team building, and more. 

YOUR RESPONSIBILITIES  

• The LMS EMEA Service Director is responsible for managing all LMS Field Operations related to Service including (but not limited to) the profitable growth of service revenue, installation of all new and demonstration equipment in EMEA, service contract field repairs / refurbishment within the terms of service level agreements, demand service and warranty repairs.   

• Manage and oversee an organisation with 120 staff, consisting of Field Service Managers , Field Service Engineers , Customer Service Delivery and a Service Contract Sales organisation to ensure satisfactory job performance, business objectives , revenue and profit targets.   

• Actively pursue customer feedback to ensure customer satisfaction and consistent high quality service support and incorporate Danaher Business Systems Tools into daily work.  

• Maintain intimate knowledge of contractual obligations of Leica to Customers, Dealers and Authorized Third Party service organizations within the assigned area to properly respond and fulfill the obligations of the agreements.   

• Own and optimize the regional Service P&L and a chieve business financial objectives set for the assigned area to create above market economic growth for the company.   

• Recommend purchases and allocations of spare parts inventory, supplies, etc. for the assigned area and maintain/reconcile these items to meet or exceed contractual commitments and customer expectations.   

• Establish a close working relationship with Sales Management to create a team atmosphere between sales/service and capitalize on sales opportunities . Establish a close working relationship with B usiness Unit Management to address escalated issues and represent the company in a professional manner to instill confidence within current and prospective customers. 

YOUR PROFILE  

• You successfully completed an u ndergraduate degree , a Masters degree a plus  

• You have a minimum of 1 0 years’ experience working for a global organization  

• Successfully managing and developing customer-facing organizations is a given for you  

• Previous experience managing a field service organization strongly preferred  

• Previous experience managing customer relationships strongly preferred  

• You are fluent in English

Travel :    

• Willingness and a bility to travel up to 4 0% within EMEA territory  

GET MORE INSIGHT  

Learn more about what we do and who we are by watching o ur company video “We Are Leica”:   

Are you interested to discover new opportunities in an innovative, team-oriented environment?   

Do apply online - we are looking forward to your application!  

The salary range for this role is XXX This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range. This range may be modified in the future.  

This job is also eligible for bonus/incentive pay.  

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable . The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.  

Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

For more information, visit .

Wondering what’s within Beckman Coulter Diagnostics? Take a closer look.

At first glance, you’ll see that for more than 80 years we’ve been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard, be supported, and always be yourself. We’re building a culture that celebrates backgrounds, experiences, and perspectives of all our associates. Look again and you’ll see we are invested in you, providing the opportunity to build a meaningful career, be creative, and try new things with the support you need to be successful.

Beckman Coulter Diagnostics is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, we’re working at the pace of change to improve patient lives with diagnostic tools that address the world’s biggest health challenges. 

The Customer Technical Support Coordinator for Beckman Coulter Diagnostics is responsible coordinating the dispatching of service technicians, managing logistics, and ensuring timely and efficient service delivery to our customers.

This position is part of the Customer Care Organisation located in Italy and will be onsite. At Beckman Coulter, our vision is to relentlessly reimagine healthcare, one diagnosis at a time.

You will be a part of the Customer Technical Support Organisation and report to the Italy Customer Support Manager responsible for managing all elements of the call centre and subsequent field resource activities to meet customers expectations . If you thrive in a fast paced role and want to work to build a world-class service organization—read on.

In this role, you will have the opportunity to:

• Prioritize and schedule/ dispatch field service resources based on availability, skill set, and geographic location.
• Coordinate the transportation and delivery of diagnostic equipment and parts to service locations in line with established processes ensuring that all necessary tools, parts, and documentation are available for service technicians before dispatch.
• Maintain clear and effective communication with managers, service technicians, customers, and internal departments.

The essential requirements of the job include:

• High school diploma or equivalent; a degree in Logistics, Business Administration, or a related field is preferred.
• Minimum of 2-3 years of experience in a dispatching, logistics, or customer service role, preferably within the diagnostics or healthcare industry.
• Strong organizational and time-management skills, with the ability to manage multiple tasks simultaneously

It would be a plus if you:

• Speak European languages, at least Italian and English plus another
• This role will be an onsite role

Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

For more information, visit .

Vacancy opened to applicants from all EU Countries

Wondering what’s within Beckman Coulter Diagnostics? Take a closer look.

At first glance, you’ll see that for more than 80 years we’ve been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard, be supported, and always be yourself. We’re building a culture that celebrates backgrounds, experiences, and perspectives of all our associates. Look again and you’ll see we are invested in you, providing the opportunity to build a meaningful career, be creative, and try new things with the support you need to be successful.

Beckman Coulter Diagnostics is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, we’re working at the pace of change to improve patient lives with diagnostic tools that address the world’s biggest health challenges. 

The Technical Support Manager for Beckman Coulter Diagnostics is responsible to lead our technical support team for Clinical Chemistry diagnostics product lines . This role is critical in ensuring the highest level of customer satisfaction through effective management of the technical support function. The ideal candidate will have a deep understanding of the medical device industry, exceptional leadership skills, and a proven track record in technical support.

This position is part of the European Customer Care located in Europe and will be fully remote . At Beckman Coulter, our vision is to relentlessly reimagine healthcare, one diagnosis at a time.

You will be a part of the Technical Support and Escalation Team and report to the Senior Manager Technical Support and Escalation responsible for :

Leadership and Team Management:

• Lead, mentor, and manage a team of technical support specialists, providing guidance, training, and performance evaluations.

• Foster a collaborative and high-performance culture within the team.

• Develop career paths and growth opportunities for team members.

• Monitor the Product Line performances.

• Managing and resolving escalated customer issues, coordinating with other departments when necessary.

Support Strategy and Operations:

• Develop and implement support strategies, policies, and procedures to enhance the efficiency and effectiveness of the technical support team.

• Establish and monitor key performance indicators (KPIs) to ensure the team meets service level agreements (SLAs) and customer satisfaction goals.

• Coordinate and collaborate with other departments such as R&D, Quality Assurance, and Product Management to resolve complex technical issues and improve product quality.

• Support new products and reagents introduction cascading the right information to local team of application engineers

Customer Support:

• Oversee the timely and accurate resolution of customer inquiries and technical issues

• Handle escalated customer issues and provide hands-on support when necessary.

• Ensure a high level of customer satisfaction by maintaining a customer-centric approach and delivering exceptional service.

• Support Sales during customer visits to explain Service and Application performances and action plan when critical issues have been raised.

Quality and Continuous Improvement:

• Monitor and analyze support metrics to identify trends, areas for improvement, and training needs.

• Implement continuous improvement initiatives to enhance the quality of support services.

The essential requirements of the job include:

• Bachelor’s degree in a related field (e.g., Biomedical Engineering, Life Sciences, Information Technology) or equivalent experience.

• Solid experience in technical support, with at least 2 years in a leadership or management role.

• Strong background in the diagnostics industry, with knowledge of diagnostic instruments, assays, and related technologies.

• Excellent problem-solving skills and the ability to troubleshoot complex technical issues.

• Strong leadership and team management skills, with the ability to motivate and develop team members.

• Fluent English

Travel, Motor Vehicle Record Requirements:

• Willingness to travel 50% of the time

At Beckman Coulter Diagnostics we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Beckman Coulter Diagnostics can provide.

#LI-EB1

À première vue, vous constaterez que depuis plus de 80 ans, nous nous consacrons à faire progresser et optimiser les laboratoires afin de faire avancer la science et les soins de santé. Rejoignez une équipe où vous pouvez vous exprimer, être soutenu et rester vous-même. Nous construisons une culture qui célèbre les origines, les expériences et les perspectives de tous nos collaborateurs. Regardez encore, et vous verrez que nous investissons en vous, en vous offrant l’opportunité de bâtir une carrière enrichissante, d’être créatif et d’essayer de nouvelles choses avec le soutien nécessaire pour réussir.

Beckman Coulter Diagnostics est fier de collaborer avec une communauté de six autres entreprises de diagnostic au sein de Danaher. Ensemble, nous évoluons au rythme du changement pour améliorer la vie des patients grâce à des outils de diagnostic qui répondent aux plus grands défis de santé dans le monde.

Le/la Responsable du Support Technique chez Beckman Coulter Diagnostics est chargé(e) de diriger notre équipe de support technique pour les gammes de produits de diagnostic en chimie clinique. Ce rôle est essentiel pour garantir le plus haut niveau de satisfaction client grâce à une gestion efficace de la fonction support technique. Le candidat idéal aura une connaissance approfondie du secteur des dispositifs médicaux, des compétences exceptionnelles en leadership et une expérience avérée dans le support technique.

Ce poste fait partie du service client européen basé en Europe et sera entièrement en télétravail. Chez Beckman Coulter, notre vision est de réinventer sans relâche les soins de santé, un diagnostic à la fois.

Leadership et gestion d’équipe :

• Diriger, encadrer et gérer une équipe de spécialistes du support technique, en assurant formation, orientation et évaluations de performance

• Favoriser une culture collaborative et axée sur la performance

• Développer des parcours professionnels et des opportunités d’évolution pour les membres de l’équipe

• Suivre les performances des gammes de produits

• Gérer et résoudre les problèmes clients escaladés, en coordination avec les autres départements si nécessaire

Stratégie et opérations de support :

• Définir et mettre en œuvre des stratégies, politiques et procédures de support pour améliorer l’efficacité de l’équipe

• Établir et suivre les indicateurs clés de performance (KPI) afin de respecter les accords de niveau de service (SLA) et les objectifs de satisfaction client

• Collaborer avec les départements R&D, Assurance Qualité et Gestion Produit pour résoudre les problèmes techniques complexes et améliorer la qualité des produits

• Soutenir l’introduction de nouveaux produits et réactifs en diffusant les bonnes informations aux équipes locales d’ingénieurs d’application

Support client :

• Superviser la résolution rapide et précise des demandes et problèmes techniques des clients

• Gérer les cas clients escaladés et fournir un support direct si nécessaire

• Maintenir un haut niveau de satisfaction client en adoptant une approche centrée sur le client et en offrant un service exceptionnel

• Soutenir les équipes commerciales lors des visites clients pour expliquer les performances du service et des applications, ainsi que les plans d’action en cas de problèmes critiques

Qualité et amélioration continue :

• Suivre et analyser les indicateurs de support pour identifier les tendances, les axes d’amélioration et les besoins en formation

• Mettre en œuvre des initiatives d’amélioration continue pour renforcer la qualité des services de support

• Diplôme universitaire dans un domaine pertinent (ex. : génie biomédical, sciences de la vie, technologies de l’information) ou expérience équivalente

• Solide expérience en support technique, dont au moins 2 ans dans un rôle de leadership ou de gestion

• Bonne connaissance du secteur du diagnostic, des instruments, des tests et des technologies associées

• Excellentes compétences en résolution de problèmes et capacité à gérer des problèmes techniques complexes

• Compétences avérées en leadership et gestion d’équipe, avec la capacité de motiver et développer les collaborateurs

• Maîtrise de l’anglais

• Disponibilité pour voyager jusqu’à 50 % du temps

Chez Beckman Coulter Diagnostics, nous croyons en la conception d’un environnement de travail meilleur et plus durable. Nous reconnaissons les avantages des modalités de travail flexibles et à distance pour les postes éligibles, et nous nous engageons à offrir des carrières enrichissantes, quel que soit le mode de travail. Ce poste est éligible au télétravail depuis votre domicile. Des informations complémentaires sur cette organisation seront fournies par l’équipe de recrutement. Découvrez la flexibilité et les défis que Beckman Coulter Diagnostics peut vous offrir.

Souhaitez-vous que je reformule ce texte pour un usage spécifique, comme une offre d’emploi ou une présentation interne ?

Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

For more information, visit .

Bring more to life.

Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?

At Cytiva, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact.

You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life.

Working at Cytiva means being at the forefront of providing new solutions to transform human health. Our incredible customers undertake life-saving activities ranging from fundamental biological research to developing innovative vaccines, new medicines, and cell and gene therapies.

At Cytiva you will be able to continuously improve yourself and us – working on challenges that truly matter with people that care for each other, our customers, and their patients. Take your next step to an altogether life-changing career.

Learn about the Danaher Business System which makes everything possible.

The BP Filtration Sales Specialist & related consumables Italy is responsible for growth and expansion of direct sales and profit margins within assigned territory on products and establishes professional relationships with key personnel in customer accounts .

This position reports to the BioProcess Zone Filtration leader – South and Export and is part of the BioProcess Filtration team located in Italy and will be working remotely to cover North and Central Italy territory.

What you will do:

• Be responsible for growth and expansion direct sales and profit
• Focus on growth and find new business opportunities in the assigned territory
• Forecasting the filtration business including recurring business and new one
• Work with research or development department in order to be specified in new target molecules that are in clinical phase
• Support other colleagues selling products not included in your portfolio

Who you are:

• Education: degree in chemistry or biology or equivalent scientific degree
• Years of experience: at least 5 years
• Sales & commercial skills (communication, negotiation, active listening)
• Technical skills (knowledge on pharmaceutical process)
• Fluent English & Italian knowledge

Travel, Motor Vehicle Record

• Ability to travel – at least for 40% of the time, 2-3 days per week could be overnight – territory: North & Central Italy
• Driver license “type B”

It would be a plus if you also possess previous experience in:

• Previous work experience in pharmaceutical or biotech industry (Production or R&D department or QA department)
• Or previous work experience in similar technical commercial roles

At Cytiva we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Cytiva can provide.

Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

For more information, visit .

Vacancy opened to applicants from all EU Countries

Wondering what’s within Beckman Coulter Diagnostics? Take a closer look.

At first glance, you’ll see that for more than 80 years we’ve been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard, be supported, and always be yourself. We’re building a culture that celebrates backgrounds, experiences, and perspectives of all our associates. Look again and you’ll see we are invested in you, providing the opportunity to build a meaningful career, be creative, and try new things with the support you need to be successful.

Beckman Coulter Diagnostics is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, we’re working at the pace of change to improve patient lives with diagnostic tools that address the world’s biggest health challenges. 

The Technical Support Manager for Beckman Coulter Diagnostics is responsible to lead our technical support team for Clinical Chemistry diagnostics product lines . This role is critical in ensuring the highest level of customer satisfaction through effective management of the technical support function. The ideal candidate will have a deep understanding of the medical device industry, exceptional leadership skills, and a proven track record in technical support.

This position is part of the European Customer Care located in Europe and will be fully remote . At Beckman Coulter, our vision is to relentlessly reimagine healthcare, one diagnosis at a time.

You will be a part of the Technical Support and Escalation Team and report to the Senior Manager Technical Support and Escalation responsible for :

Leadership and Team Management:

• Lead, mentor, and manage a team of technical support specialists, providing guidance, training, and performance evaluations.

• Foster a collaborative and high-performance culture within the team.

• Develop career paths and growth opportunities for team members.

• Monitor the Product Line performances.

• Managing and resolving escalated customer issues, coordinating with other departments when necessary.

Support Strategy and Operations:

• Develop and implement support strategies, policies, and procedures to enhance the efficiency and effectiveness of the technical support team.

• Establish and monitor key performance indicators (KPIs) to ensure the team meets service level agreements (SLAs) and customer satisfaction goals.

• Coordinate and collaborate with other departments such as R&D, Quality Assurance, and Product Management to resolve complex technical issues and improve product quality.

• Support new products and reagents introduction cascading the right information to local team of application engineers

Customer Support:

• Oversee the timely and accurate resolution of customer inquiries and technical issues

• Handle escalated customer issues and provide hands-on support when necessary.

• Ensure a high level of customer satisfaction by maintaining a customer-centric approach and delivering exceptional service.

• Support Sales during customer visits to explain Service and Application performances and action plan when critical issues have been raised.

Quality and Continuous Improvement:

• Monitor and analyze support metrics to identify trends, areas for improvement, and training needs.

• Implement continuous improvement initiatives to enhance the quality of support services.

The essential requirements of the job include:

• Bachelor’s degree in a related field (e.g., Biomedical Engineering, Life Sciences, Information Technology) or equivalent experience.

• Solid experience in technical support, with at least 2 years in a leadership or management role.

• Strong background in the diagnostics industry, with knowledge of diagnostic instruments, assays, and related technologies.

• Excellent problem-solving skills and the ability to troubleshoot complex technical issues.

• Strong leadership and team management skills, with the ability to motivate and develop team members.

• Fluent English

Travel, Motor Vehicle Record Requirements:

• Willingness to travel 50% of the time

At Beckman Coulter Diagnostics we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Beckman Coulter Diagnostics can provide.

#LI-EB1

À première vue, vous constaterez que depuis plus de 80 ans, nous nous consacrons à faire progresser et optimiser les laboratoires afin de faire avancer la science et les soins de santé. Rejoignez une équipe où vous pouvez vous exprimer, être soutenu et rester vous-même. Nous construisons une culture qui célèbre les origines, les expériences et les perspectives de tous nos collaborateurs. Regardez encore, et vous verrez que nous investissons en vous, en vous offrant l’opportunité de bâtir une carrière enrichissante, d’être créatif et d’essayer de nouvelles choses avec le soutien nécessaire pour réussir.

Beckman Coulter Diagnostics est fier de collaborer avec une communauté de six autres entreprises de diagnostic au sein de Danaher. Ensemble, nous évoluons au rythme du changement pour améliorer la vie des patients grâce à des outils de diagnostic qui répondent aux plus grands défis de santé dans le monde.

Le/la Responsable du Support Technique chez Beckman Coulter Diagnostics est chargé(e) de diriger notre équipe de support technique pour les gammes de produits de diagnostic en chimie clinique. Ce rôle est essentiel pour garantir le plus haut niveau de satisfaction client grâce à une gestion efficace de la fonction support technique. Le candidat idéal aura une connaissance approfondie du secteur des dispositifs médicaux, des compétences exceptionnelles en leadership et une expérience avérée dans le support technique.

Ce poste fait partie du service client européen basé en Europe et sera entièrement en télétravail. Chez Beckman Coulter, notre vision est de réinventer sans relâche les soins de santé, un diagnostic à la fois.

Leadership et gestion d’équipe :

• Diriger, encadrer et gérer une équipe de spécialistes du support technique, en assurant formation, orientation et évaluations de performance

• Favoriser une culture collaborative et axée sur la performance

• Développer des parcours professionnels et des opportunités d’évolution pour les membres de l’équipe

• Suivre les performances des gammes de produits

• Gérer et résoudre les problèmes clients escaladés, en coordination avec les autres départements si nécessaire

Stratégie et opérations de support :

• Définir et mettre en œuvre des stratégies, politiques et procédures de support pour améliorer l’efficacité de l’équipe

• Établir et suivre les indicateurs clés de performance (KPI) afin de respecter les accords de niveau de service (SLA) et les objectifs de satisfaction client

• Collaborer avec les départements R&D, Assurance Qualité et Gestion Produit pour résoudre les problèmes techniques complexes et améliorer la qualité des produits

• Soutenir l’introduction de nouveaux produits et réactifs en diffusant les bonnes informations aux équipes locales d’ingénieurs d’application

Support client :

• Superviser la résolution rapide et précise des demandes et problèmes techniques des clients

• Gérer les cas clients escaladés et fournir un support direct si nécessaire

• Maintenir un haut niveau de satisfaction client en adoptant une approche centrée sur le client et en offrant un service exceptionnel

• Soutenir les équipes commerciales lors des visites clients pour expliquer les performances du service et des applications, ainsi que les plans d’action en cas de problèmes critiques

Qualité et amélioration continue :

• Suivre et analyser les indicateurs de support pour identifier les tendances, les axes d’amélioration et les besoins en formation

• Mettre en œuvre des initiatives d’amélioration continue pour renforcer la qualité des services de support

• Diplôme universitaire dans un domaine pertinent (ex. : génie biomédical, sciences de la vie, technologies de l’information) ou expérience équivalente

• Solide expérience en support technique, dont au moins 2 ans dans un rôle de leadership ou de gestion

• Bonne connaissance du secteur du diagnostic, des instruments, des tests et des technologies associées

• Excellentes compétences en résolution de problèmes et capacité à gérer des problèmes techniques complexes

• Compétences avérées en leadership et gestion d’équipe, avec la capacité de motiver et développer les collaborateurs

• Maîtrise de l’anglais

• Disponibilité pour voyager jusqu’à 50 % du temps

Chez Beckman Coulter Diagnostics, nous croyons en la conception d’un environnement de travail meilleur et plus durable. Nous reconnaissons les avantages des modalités de travail flexibles et à distance pour les postes éligibles, et nous nous engageons à offrir des carrières enrichissantes, quel que soit le mode de travail. Ce poste est éligible au télétravail depuis votre domicile. Des informations complémentaires sur cette organisation seront fournies par l’équipe de recrutement. Découvrez la flexibilité et les défis que Beckman Coulter Diagnostics peut vous offrir.

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