4 212 Posti di lavoro per Help Desk in Italia

Joining Serco Italy’s amazing team offers:

• Great career opportunities
• International environment
• Possible hybrid work

Serco is a leading Space Services Provider with thousands of skilled resources that has supported over 50 space missions on behalf of more than 10 Space or Government agencies around the globe, including the ESA and NASA. Serco offers space capability across the full space lifecycle from satellite testing to launch services, LEOP to spacecraft operations, space surveillance to data management, and supporting downstream application development.

We’re looking for a Help Desk & Service Desk Operator , to reinforce the team in our Italy office!

We look forward to meeting you!

Duties and Responsibilities

• Provide first-level technical support to users via phone, email, or ticketing system.
• Accurately log and categorize all incidents and service requests
• Escalate unresolved or complex issues to second/third-line support teams in accordance with SLAs.
• Deliver clear, professional, and user-friendly communication throughout the support process.
• Troubleshoot and resolve complex incidents and problems.
• Acquire and analyse customer needs and problems, gathering and suggesting recommendations for new developing solutions
• Communicate effectively with end users, providing regular updates on issue resolution and status.
• Monitor and manage the service desk queue to ensure timely resolution and prioritization of tickets.
• Contribute to the continuous improvement of service desk processes and user satisfaction.
• Follow ITIL best practices for incident, request, and change management.
• Handle service requests related to application access, configuration changes, and updates.
• Application monitoring and alarm analysis
• Provide innovative solutions to common problems
• Work collaboratively with internal IT teams and external vendors to investigate and resolve application issues.
• Support testing and verification activities
• Regular interaction with technical, applications and operational staff to ensure systems integrity and security
• Participate in application testing, patching, upgrades, and deployments in coordination with the change management process.
• Generation and maintenance of Operational Procedures and work instructions

Skills and Attributes:

Technical skills;

• Good knowledge of Trouble Ticketing Systems (Remedy, ServiceNow, OTRS)
• Familiarity with ITIL framework and incident/problem management tools (e.g., ServiceNow, OTRS, KIX) and ITIL best practices
• Knowledge of Microsoft Office tools
• Excellent troubleshooting skills with the ability to diagnose complex issues under pressure.
• Technical Certifications are an asset

Personal Skills:

• Fluent in English Language (both written and spoken)
• Strong communication and customer service skills.
• Ability to manage multiple tasks and priorities effectively and working under pressure
• Capacity of achieving schedule and milestones
• Proactive problem solving attitude
• Ability to work in a team and to share and acquire knowledge
• Willingness to travel abroad for short-term periods

Knowledge and Experience (minimum requirements)

• At least 2 years experience in user support roles
• At least 2 years experience in application support

Serco is a leading provider of public services. Our customers are governments or others operating in the public sector. We gain scale, expertise and diversification by operating internationally across five sectors and four geographies: Defence, Space, Justice & Immigration, Transport, Health and Citizen Services, delivered in UK & Europe, North America, Asia Pacific and the Middle East. More information can be found at Serco | Europe .

Women in Aerospace
We prioritize Diversity and Inclusion, actively supporting initiatives such as Women in Aerospace Europe, which champions opportunities, development, and visibility for women in the Aerospace sector.

We are diverse and inclusive organisation

At Serco, we see people first and foremost for their performance and potential and we are committed to supporting the needs of all our colleagues. It’s a mix of people from different backgrounds, experiences and opinion that keeps our culture strong and vibrant.

We believe in equity so we strongly encourage applications from a diverse range of candidates. Disabled applicants who meet the minimum criteria for the job are encouraged to apply and demonstrate their abilities in an interview. We also welcome a conversation about any adjustments that would make the interview process more accessible for you. Wherever possible we are open to discussions around flexible working and we operate a hybrid work structure in many of our business areas.

In the UK we are proud to be a Disability Confident Leader in the government’s scheme and hold the Gold Inclusive Employer Standard; in Belgium we are partner of Diversicom and member of Charter der Vielfalt in Germany.

If you have any questions please do not hesitate to reach out to The Serco Europe Recruitment Team

Important

Any offer of employment is contingent upon you providing documents to verify your identity and employment eligibility, as required by law.

Please contactthe recruitment team if needed

The following content displays a map of the job's location.

• Salary Salary information available upon application
• Frequency Monthly
• Job Reference EU25/CoreServices/10631
• Contract Type Permanent
• Closing Date 31 July, 2025
• Job Category Satellite & Space Engineering & Science

Joining Serco Italy’s amazing team offers :

• Great career opportunities
• International environment
• Possible hybrid work

Job Introduction

Serco is a leading Space Services Provider with thousands of skilled resources that has supported over 50 space missions on behalf of more than 10 Space or Government agencies around the globe, including the ESA and NASA. Serco offers space capability across the full space lifecycle from satellite testing to launch services, LEOP to spacecraft operations, space surveillance to data management, and supporting downstream application development.

We’re looking for a Help Desk & Service Desk Operator to reinforce the team in our Italy office!

We look forward to meeting you!

Main Responsibilities

Duties and Responsibilities

• Provide first-level technical support to users via phone, email, or ticketing system.
• Accurately log and categorize all incidents and service requests.
• Escalate unresolved or complex issues to second / third-line support teams in accordance with SLAs.
• Deliver clear, professional, and user-friendly communication throughout the support process.
• Troubleshoot and resolve complex incidents and problems.
• Acquire and analyse customer needs and problems, gathering and suggesting recommendations for new developing solutions.
• Communicate effectively with end users, providing regular updates on issue resolution and status.
• Monitor and manage the service desk queue to ensure timely resolution and prioritization of tickets.
• Contribute to the continuous improvement of service desk processes and user satisfaction.
• Follow ITIL best practices for incident, request, and change management.
• Handle service requests related to application access, configuration changes, and updates.
• Application monitoring and alarm analysis.
• Provide innovative solutions to common problems.
• Work collaboratively with internal IT teams and external vendors to investigate and resolve application issues.
• Support testing and verification activities.
• Regular interaction with technical, applications, and operational staff to ensure systems integrity and security.
• Participate in application testing, patching, upgrades, and deployments in coordination with the change management process.
• Generation and maintenance of Operational Procedures and work instructions.

Successful Candidate

Skills and Attributes :

Technical skills;

• Good knowledge of Trouble Ticketing Systems (Remedy, ServiceNow, OTRS).
• Familiarity with ITIL framework and incident / problem management tools (e.g., ServiceNow, OTRS, KIX) and ITIL best practices.
• Knowledge of Microsoft Office tools.
• Excellent troubleshooting skills with the ability to diagnose complex issues under pressure.
• Technical Certifications are an asset.

Personal Skills :

• Fluent in English Language (both written and spoken).
• Strong communication and customer service skills.
• Ability to manage multiple tasks and priorities effectively and work under pressure.
• Capacity of achieving schedule and milestones.
• Proactive problem solving attitude.
• Ability to work in a team and to share and acquire knowledge.
• Willingness to travel abroad for short-term periods.

Knowledge and Experience (minimum requirements)

• At least 2 years experience in user support roles.
• At least 2 years experience in application support.

About the Company

Serco is a leading provider of public services. Our customers are governments or others operating in the public sector. We gain scale, expertise, and diversification by operating internationally across five sectors and four geographies: Defence, Space, Justice & Immigration, Transport, Health, and Citizen Services, delivered in UK & Europe, North America, Asia Pacific, and the Middle East. More information can be found at Serco | Europe.

Women in Aerospace

We prioritize Diversity and Inclusion, actively supporting initiatives such as Women in Aerospace Europe, which champions opportunities, development, and visibility for women in the Aerospace sector.

We are a diverse and inclusive organization

At Serco, we see people first and foremost for their performance and potential, and we are committed to supporting the needs of all our colleagues. It’s a mix of people from different backgrounds, experiences, and opinions that keeps our culture strong and vibrant.

We believe in equity, so we strongly encourage applications from a diverse range of candidates. Disabled applicants who meet the minimum criteria for the job are encouraged to apply and demonstrate their abilities in an interview. We also welcome a conversation about any adjustments that would make the interview process more accessible for you. Wherever possible, we are open to discussions around flexible working, and we operate a hybrid work structure in many of our business areas.

In the UK, we are proud to be a Disability Confident Leader in the government’s scheme and hold the Gold Inclusive Employer Standard; in Belgium, we are a partner of Diversicom and a member of Charter der Vielfalt in Germany.

If you have any questions, please do not hesitate to reach out to The Serco Europe Recruitment Team.

Important

Any offer of employment is contingent upon you providing documents to verify your identity and employment eligibility, as required by law.

Please contact the recruitment team if needed.

The following content displays a map of the job's location.

• Salary information available upon application.
• Frequency: Monthly.
• Job Reference: EU25 / CoreServices / 10631.
• Contract Type: Permanent.
• Closing Date: 31 July, 2025.
• Job Category: Satellite & Space Engineering & Science.

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Joining Serco Italy’s amazing team offers:

• Great career opportunities
• International environment
• Possible hybrid work

Serco is a leading Space Services Provider with thousands of skilled resources that has supported over 50 space missions on behalf of more than 10 Space or Government agencies around the globe, including the ESA and NASA. Serco offers space capability across the full space lifecycle from satellite testing to launch services, LEOP to spacecraft operations, space surveillance to data management, and supporting downstream application development.

We’re looking for a Help Desk & Service Desk Operator , to reinforce the team in our Italy office!

We look forward to meeting you!

Duties and Responsibilities

• Provide first-level technical support to users via phone, email, or ticketing system.
• Accurately log and categorize all incidents and service requests
• Escalate unresolved or complex issues to second/third-line support teams in accordance with SLAs.
• Deliver clear, professional, and user-friendly communication throughout the support process.
• Troubleshoot and resolve complex incidents and problems.
• Acquire and analyse customer needs and problems, gathering and suggesting recommendations for new developing solutions
• Communicate effectively with end users, providing regular updates on issue resolution and status.
• Monitor and manage the service desk queue to ensure timely resolution and prioritization of tickets.
• Contribute to the continuous improvement of service desk processes and user satisfaction.
• Follow ITIL best practices for incident, request, and change management.
• Handle service requests related to application access, configuration changes, and updates.
• Application monitoring and alarm analysis
• Provide innovative solutions to common problems
• Work collaboratively with internal IT teams and external vendors to investigate and resolve application issues.
• Support testing and verification activities
• Regular interaction with technical, applications and operational staff to ensure systems integrity and security
• Participate in application testing, patching, upgrades, and deployments in coordination with the change management process.
• Generation and maintenance of Operational Procedures and work instructions

Skills and Attributes:

Technical skills;

• Good knowledge of Trouble Ticketing Systems (Remedy, ServiceNow, OTRS)
• Familiarity with ITIL framework and incident/problem management tools (e.g., ServiceNow, OTRS, KIX) and ITIL best practices
• Knowledge of Microsoft Office tools
• Excellent troubleshooting skills with the ability to diagnose complex issues under pressure.
• Technical Certifications are an asset

Personal Skills:

• Fluent in English Language (both written and spoken)
• Strong communication and customer service skills.
• Ability to manage multiple tasks and priorities effectively and working under pressure
• Capacity of achieving schedule and milestones
• Proactive problem solving attitude
• Ability to work in a team and to share and acquire knowledge
• Willingness to travel abroad for short-term periods

Knowledge and Experience (minimum requirements)

• At least 2 years experience in user support roles
• At least 2 years experience in application support

Serco is a leading provider of public services. Our customers are governments or others operating in the public sector. We gain scale, expertise and diversification by operating internationally across five sectors and four geographies: Defence, Space, Justice & Immigration, Transport, Health and Citizen Services, delivered in UK & Europe, North America, Asia Pacific and the Middle East. More information can be found at Serco | Europe .

Women in Aerospace
We prioritize Diversity and Inclusion, actively supporting initiatives such as Women in Aerospace Europe, which champions opportunities, development, and visibility for women in the Aerospace sector.

We are diverse and inclusive organisation

At Serco, we see people first and foremost for their performance and potential and we are committed to supporting the needs of all our colleagues. It’s a mix of people from different backgrounds, experiences and opinion that keeps our culture strong and vibrant.

We believe in equity so we strongly encourage applications from a diverse range of candidates. Disabled applicants who meet the minimum criteria for the job are encouraged to apply and demonstrate their abilities in an interview. We also welcome a conversation about any adjustments that would make the interview process more accessible for you. Wherever possible we are open to discussions around flexible working and we operate a hybrid work structure in many of our business areas.

In the UK we are proud to be a Disability Confident Leader in the government’s scheme and hold the Gold Inclusive Employer Standard; in Belgium we are partner of Diversicom and member of Charter der Vielfalt in Germany.

If you have any questions please do not hesitate to reach out to The Serco Europe Recruitment Team

Important

Any offer of employment is contingent upon you providing documents to verify your identity and employment eligibility, as required by law.

Please contactthe recruitment team if needed

The following content displays a map of the job's location.

• Salary Salary information available upon application
• Frequency Monthly
• Job Reference EU25/CoreServices/10631
• Contract Type Permanent
• Closing Date 31 July, 2025
• Job Category Satellite & Space Engineering & Science

NETtoWORK ricerca Help Desk per azienda della provincia di Milano.

Unisciti a TACTICAL PEOPLE: Innovazione, Persone e Crescita nel Cuore della Digital Transformation

Da oltre 20 anni, TACTICAL PEOPLE si posiziona come leader nel mercato ICT, guidando con passione e competenza i nostri clienti di medie e grandi dimensioni attraverso il dinamico percorso della digital transformation. La nostra mission è chiara: non solo abbracciare il cambiamento tecnologico, ma guidarlo, creando soluzioni all’avanguardia che plasmino il futuro digitale.

Posizione Aperta: IT Support Specialist

Sede: Milano

Descrizione del Ruolo: Il candidato ideale devealmeno 5 anni in un ruolo simile.

Responsabilità:

Fornire assistenza di primo livello sui laptop aziendali.

Gestire il parco dispositivi mobili (smartphone iOS) e l’enrollment tramite MDM .

Offrire supporto su Microsoft Office , con particolare attenzione a Outlook, OneDrive e altri strumenti collaborativi.

Eseguire il deploy di immagini predefinite sui PC aziendali.

Organizzare e condurre videoconferenze su piattaforme come Teams e WebEx .

Utilizzare il sistema di ticketing aziendale (ServiceNow) per la gestione delle richieste di assistenza.

Lavorare nel rispetto delle policy aziendali e delle procedure di sicurezza informatica.

Requisiti richiesti:

Esperienza: almeno 5 anni in un ruolo simile.

Conoscenza approfondita di Windows e Office 365 .

Esperienza nella gestione di dispositivi mobili tramite MDM .

Capacità di configurare e mantenere PC aziendali .

Familiarità con Teams, WebEx e strumenti per la gestione delle videoconferenze.

Conoscenza di ServiceNow o di altri sistemi di ticketing.

Ottima capacità di problem solving e gestione delle priorità.

Attitudine al lavoro in autonomia e al rispetto delle procedure aziendali.

Buone doti comunicative e capacità di gestione dello stress .

Inserimento immediato in una Tech Community giovane e dinamica.

TACTICAL LEARNING HUB, con corsi di aggiornamento e formazione.

Il presente annuncio è rivolto ad entrambi i sessi, ai sensi delle leggi 903/77 e 125/91, e a persone di tutte le età e tutte le nazionalità, ai sensi dei decreti legislativi 215/03 e 216/03. I curricula dovranno pervenire completi di dicitura che autorizza il trattamento dei propri dati: “Si autorizza al trattamento dei dati personali ai sensi del D. Lgs. 196/2003.

l nostro gruppo, leader nella realizzazione di soluzioni professionali di stampa, scansione e data intelligence per l’automazione dei servizi al pubblico e dei processi di digitalizzazione per migliorare la customer experience, è alla ricerca di un/una Help Desk.

REQUISITI:

• Diploma
• Preferibile , ma non necessaria, esperienza di 6 mesi in ruolo help desk
• Capacità di organizzazione e ottimizzazione delle attività
• Ottime capacità di collaborazione al lavoro in team
• Ottima capacità di gestione del tempo
• Buona conoscenza del pacchetto Office
• Gradita conoscenza della lingua inglese
• Disponibilità a eventuale reperibilità durante il week end, su turnazione

CONTENUTI DEL RUOLO:

• Analisi della problematica e successiva attribuzione al team di competenza
• Monitoraggio dello stato di avanzamento dei ticket
• Stesura dei report statistici
• Mantenimento delle relazioni con fornitori esterni
• Ricezione dei ticket di assistenza esterni

l nostro gruppo, leader nella realizzazione di soluzioni professionali di stampa, scansione e data intelligence per l’automazione dei servizi al pubblico e dei processi di digitalizzazione per migliorare la customer experience, è alla ricerca di un/una Help Desk.

REQUISITI:

• Diploma
• Preferibile , ma non necessaria, esperienza di 6 mesi in ruolo help desk
• Capacità di organizzazione e ottimizzazione delle attività
• Ottime capacità di collaborazione al lavoro in team
• Ottima capacità di gestione del tempo
• Buona conoscenza del pacchetto Office
• Gradita conoscenza della lingua inglese
• Disponibilità a eventuale reperibilità durante il week end, su turnazione

CONTENUTI DEL RUOLO:

• Analisi della problematica e successiva attribuzione al team di competenza
• Monitoraggio dello stato di avanzamento dei ticket
• Stesura dei report statistici
• Mantenimento delle relazioni con fornitori esterni
• Ricezione dei ticket di assistenza esterni

l nostro gruppo, leader nella realizzazione di soluzioni professionali di stampa, scansione e data intelligence per l’automazione dei servizi al pubblico e dei processi di digitalizzazione per migliorare la customer experience, è alla ricerca di un/una Help Desk.

REQUISITI:

• Diploma
• Preferibile , ma non necessaria, esperienza di 6 mesi in ruolo help desk
• Capacità di organizzazione e ottimizzazione delle attività
• Ottime capacità di collaborazione al lavoro in team
• Ottima capacità di gestione del tempo
• Buona conoscenza del pacchetto Office
• Gradita conoscenza della lingua inglese
• Disponibilità a eventuale reperibilità durante il week end, su turnazione

CONTENUTI DEL RUOLO:

• Analisi della problematica e successiva attribuzione al team di competenza
• Monitoraggio dello stato di avanzamento dei ticket
• Stesura dei report statistici
• Mantenimento delle relazioni con fornitori esterni
• Ricezione dei ticket di assistenza esterni

l nostro gruppo, leader nella realizzazione di soluzioni professionali di stampa, scansione e data intelligence per l’automazione dei servizi al pubblico e dei processi di digitalizzazione per migliorare la customer experience, è alla ricerca di un/una Help Desk.

REQUISITI:

• Diploma
• Preferibile , ma non necessaria, esperienza di 6 mesi in ruolo help desk
• Capacità di organizzazione e ottimizzazione delle attività
• Ottime capacità di collaborazione al lavoro in team
• Ottima capacità di gestione del tempo
• Buona conoscenza del pacchetto Office
• Gradita conoscenza della lingua inglese
• Disponibilità a eventuale reperibilità durante il week end, su turnazione

CONTENUTI DEL RUOLO:

• Analisi della problematica e successiva attribuzione al team di competenza
• Monitoraggio dello stato di avanzamento dei ticket
• Stesura dei report statistici
• Mantenimento delle relazioni con fornitori esterni
• Ricezione dei ticket di assistenza esterni

Randstad Digital, la divisione specializzata nella ricerca, selezione e formazione di profili IT di Randstad Italia, ricerca un Help Desk di 1 Livello, per conto di azienda cliente che offre servizi di customer care e digital salesRetribuzione annua: 22000€ - 28000€esperienza1 annoDiploma tecnico o esperienza equivalente in ambito informatico. Conoscenze di base dei sistemi operativi Windows e del pacchetto Office. Capacità di problem solving e orientamento al cliente. Buone doti comunicative e attitudine al lavoro in team. La ricerca è rivolta ai candidati ambosessi (L.903/77). Ti preghiamo di leggere l'informativa sulla privacy Randstad ( ai sensi dell'art. 13 del Regolamento (UE) 2016/679 sulla protezione dei dati (GDPR).Rispondere alle richieste di assistenza tecnica in modo tempestivo ed efficace. Diagnosticare e risolvere problemi di base su PC, stampanti, reti e software. Registrare e monitorare i ticket all’interno del sistema di help desk. Fornire supporto per la configurazione e l’uso di dispositivi e applicazioni. Escalare i problemi non risolvibili al supporto di 2° livello