73 Posti di lavoro per Comdata in Milano

Strategy and Operations Manager, Global Business Solutions - SEU Strategy and Operations Manager, Global Business Solutions - SEU

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Responsibilities
The high-performing Global Business Solutions Monetization Strategy & Operations (MSO) organization is essential to enabling TikTok's advertising business growth. We partner with business leaders in strategy setting, data analytics, sales & client incentive policy-making, driving operational effectiveness in tooling and sales processes, and ensuring productive and fruitful partnerships cross-functionally.

The Strategy Manager will be joining the Global Monetization Strategy & Operations team in Southern Europe. This organized and efficient professional must be flexible and able to wear multiple hats while working closely with our cross functional teams and prioritizing the needs of the team. This role focuses on Strategy, Reporting, Projects and Research. In addition, the role will work with cross-functional teams to find potential for improvement and proactively find solutions to improve processes.

Responsibilities:
- Develop yearly and quarterly commercial strategy including revenue ambition, strategic initiatives (what) and the corresponding tactics (how)
- Drive reporting & analytics: Creating dashboards and insightful reports and recommend actionable solutions to drive the business' growth
- Conceptualize and implement regional projects, e.g. determining areas of improvement and drive the change process to generate impact
- Conduct research and market sizing of industries, business models, products, customers and derive actionable recommendation
- Partner closely with SEU senior and mid management as well as collaborate with a wide range of cross-functional teams to reflect their POV

Qualifications
Minimum Qualifications:
- Experience in top tier consulting or high growth company. Experience in digital business models, media and digital advertising are a plus
- Self-starter capable of delivering on goals with minimal supervision incl. strong time management skills and adaptability to a changing enviroment
- Comfort with ambiguity and cross-cultural environment as well as fast learner to develop in-depth knowledge and understanding of unknown industries

Preferred Qualifications:
- Structured thinking to cut through complex problems and develop stakeholder pragmatic and impactful solutions
- Ability to drive stakeholders to decision and to also defend unpopular opinions as well as moderate between opinions
- Fluent English and Italian or Spanish skills are required as well as compelling communication (verbal and written) as this role will be working with local stakeholders

About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.


Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Seniority level

• Seniority level Mid-Senior level

Employment type

• Employment type Full-time

Job function

• Job function Management and Manufacturing
• Industries Advertising Services

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Client Solutions Manager - Global Business Solutions - Southern Europe Responsibilities

• The Client Solutions team is responsible for campaign execution and success, working closely with the Brand Partnerships team to deliver best-in-class service to clients. The team collaborates with leading agencies and automotive brands in Italy to educate and inform them about the exciting evolution of TikTok as a marketing platform.
• Educate Finance & Government brands and ecosystem partners (media agencies, creative agencies, consulting firms) on TikTok’s marketing solutions and measurement capabilities.
• Develop media strategies, planning, and execution to ensure campaign success aligned with business goals.
• Support the Brand Partnerships Manager and Industry Activation Strategist in pre-sale research, strategy development, and pitch preparation.
• Define and oversee measurement strategy, tracking, and results delivery.
• Manage and grow post-sale partner relationships with brands and agencies, ensuring strong engagement and business growth.
• Present findings and insights in a consultative manner to partners and collaborate with internal teams to provide a holistic solution.
• Monitor and analyze ad campaigns to identify optimization opportunities for improved performance and scalability.
• Work directly with product and engineering teams to troubleshoot partner issues on the platform.
• Conduct regular business reviews and take a consultative, long-term approach to building strong relationships with partners, in collaboration with the Brand Partnerships Manager.

Qualifications

• Minimum Qualification(s)
  • Experience in digital marketing or account management in Finance & Government brands, agencies, or ad tech.
  • Proven track record in managing campaigns across digital platforms and ad tech solutions.
  • Full-funnel advertising campaign experience, including performance marketing.
  • Strong understanding of the digital landscape and a passion for social media and entertainment.
  • As this role is focused on the Southern Europe markets, you will be presenting and leading using the Italian language. Full business fluency in Italian is essential for this roles success.
• Preferred Qualification(s)
  • Detail-oriented with exceptional organizational skills.
  • Ability to coordinate multiple stakeholder interests and requests simultaneously.
  • Experience in client-facing roles and ability to engage C-Level stakeholders.
  • Experience in managing highly structured business environments.
  • Deep understanding of measurement solutions and how to leverage them to prove TikTok’s value to clients.
  • Finance & Government industry knowledge is a plus.

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day. We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

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Overview

Client Solutions Manager, Retail - Global Business Solutions - Italy. The Client Solutions team is responsible for campaign execution and success, working closely with the Brand Partnerships team to deliver a first-class service to clients and to educate and inform brands across Europe about the evolution of TikTok.

Responsibilities

• Educating brands and ecosystem partners (media agencies, creative agencies, consulting) on TikTok marketing product solutions and measurement


• Dr iving media strategy, planning, and implementation of media campaigns to deliver against partners' business goals


• Support and work with the Brand Partnerships Manager and Industry Activation Strategist on pre-sale research, strategy and pitch


• Outline and oversee measurement strategy, tracking, and results delivery


• Manage and grow post-sale partner relationships with brands and agencies


• Present findings and insights in a consultative way to partners and collaborate with relevant internal teams to provide a complete solution


• Monitor and analyse ad campaigns to identify optimisation opportunities for improving and scaling performance


• Investigate and work directly with product & engineering teams to help troubleshoot partner issues on the platform


• Conduct regular business reviews with a consultative, long-term approach to building productive relationships with partners, in collaboration with the Brand Partnerships Manager

Qualifications

Minimum qualifications

• Experience in digital marketing or account management in brands, agencies or ad tech


• Must be willing to work in Milan, Italy


• Experience managing campaigns across digital platforms and ad tech product


• Full funnel advertising campaign experience including performance


• Deep understanding of the digital landscape and a passion for social media and entertainment in general


• Excellent verbal and written English and Italian language skills


• Media & Entertainment, Sports, Education, Apps & Telco industry knowledge is a plus

Preferred qualifications

• Detail oriented with exceptional organizational skills


• Able to coordinate different stakeholders' interests and requests simultaneously


• Experience in a client-facing role and ability to speak to C-Level stakeholders


• Experience in managing highly structured businesses


• Deep understanding of measurement solutions and how to leverage them to prove TikTok value to clients


• Excellent verbal and written Italian and English communication skills, due to working with vendors/external stakeholders in the Greek market

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our product is built to help people express themselves, discover and connect – and our diverse teams make that possible. We create value for our communities, inspire creativity and bring joy. We strive to do great things with great people, lead with curiosity and humility, and foster an "Always Day 1" mindset to achieve meaningful breakthroughs for ourselves, our company, and our users. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people across the globe, and so does our workplace. We are committed to celebrating our diverse voices and creating an environment that reflects the many communities we reach.

Job details

• Seniority level: Mid-Senior level


• Employment type: Full-time


• Job function: Business Development and Sales


• Industries: Advertising Services

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Client Solutions Manager (Travel) - Global Business Solutions - Southern Europe

Responsibilities

The Client Solutions team is responsible for campaign execution and success, working closely with the Brand Partnerships team to deliver best-in-class service to clients. The team collaborates with leading agencies and automotive brands in Italy to educate and inform them about the exciting evolution of TikTok as a marketing platform.

• Educate Travel brands and ecosystem partners (media agencies, creative agencies, consulting firms) on TikTok’s marketing solutions and measurement capabilities.
• Develop media strategies, planning, and execution to ensure campaign success aligned with business goals.
• Support the Brand Partnerships Manager and Industry Activation Strategist in pre-sale research, strategy development, and pitch preparation.
• Define and oversee measurement strategy, tracking, and results delivery.
• Manage and grow post-sale partner relationships with brands and agencies, ensuring strong engagement and business growth.
• Present findings and insights in a consultative manner to partners and collaborate with internal teams to provide a holistic solution.
• Monitor and analyze ad campaigns to identify optimization opportunities for improved performance and scalability.
• Work directly with product and engineering teams to troubleshoot partner issues on the platform.
• Conduct regular business reviews and take a consultative, long-term approach to building strong relationships with partners, in collaboration with the Brand Partnerships Manager.

Qualifications

Minimum qualifications :

• Experience in digital marketing or

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Overview

Client Solutions Manager (Automotive) - Global Business Solutions - Southern Europe

6 days ago Be among the first 25 applicants

Responsibilities

• Educate automotive brands and ecosystem partners (media agencies, creative agencies, consulting firms) on TikTok’s marketing solutions and measurement capabilities.
• Develop media strategies, planning, and execution to ensure campaign success aligned with business goals.
• Support the Brand Partnerships Manager and Industry Activation Strategist in pre-sale research, strategy development, and pitch preparation.
• Define and oversee measurement strategy, tracking, and results delivery.
• Manage and grow post-sale partner relationships with brands and agencies, ensuring strong engagement and business growth.
• Present findings and insights in a consultative manner to partners and collaborate with internal teams to provide a holistic solution.
• Monitor and analyze ad campaigns to identify optimization opportunities for improved performance and scalability.
• Work directly with product and engineering teams to troubleshoot partner issues on the platform.
• Conduct regular business reviews and take a consultative, long-term approach to building strong relationships with partners, in collaboration with the Brand Partnerships Manager.

Qualifications

• Minimum Qualifications:
  • Experience in digital marketing or account management in automotive brands, agencies, or ad tech.
  • Proven track record in managing campaigns across digital platforms and ad tech solutions.
  • Full-funnel advertising campaign experience, including performance marketing.
  • Strong understanding of the digital landscape and a passion for social media and entertainment.
  • As this role is focused on the Southern Europe markets, you will be presenting and leading using the Italian language. Full business fluency in Italian is essential for this role's success.
• Preferred Qualifications:
  • Detail-oriented with exceptional organizational skills.
  • Ability to coordinate multiple stakeholder interests and requests simultaneously.
  • Experience in client-facing roles and ability to engage C-Level stakeholders.
  • Experience in managing highly structured business environments.
  • Deep understanding of measurement solutions and how to leverage them to prove TikTok’s value to clients.
  • Automotive industry knowledge is a plus.

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an Always Day 1 mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Job details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Business Development and Sales
• Industries: Advertising Services

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Missione e Responsabilità

La risorsa si occuperà di dare supporto al manager IT, in particolare :

• sarà di riferimento per il team centrale IT nelle tematiche tecnologiche
• fornirà supporto per gestione reti dati (WAN e LAN)
• sarà di supporto ai local contact e in generale ai colleghi di Air Liquide Industria, come interfaccia con fornitore telecomunicazioni di gruppo per problematiche tecnologiche
• supporterà nella gestione della telefonia mobile e fissa, con i relativi device
• sarà coinvolta nell’applicazione del nuovo standard aziendale VOIP (Voice over IP) con definizione del processo di mantenimento e supporto tecnologico alla soluzione CTI (Computer Telephony Integration)
• fornirà supporto ai Business Owner nella definizione dei requirement tecnologici delle applicazioni locali, inclusa la parte Digital Security e GDPR.

Profilo e Competenze

CURRICULUM SCOLASTICO: laurea in Informatica o diploma Tecnico Informatico

CONOSCENZA DELLE LINGUE: Ottima conoscenza della lingua inglese, sia parlata che scritta

SETTORE PROFESSIONALE DI PROVENIENZA: Informatico

ESPERIENZE PROFESSIONALI: anche prima esperienza

Completano il profilo problem solving, flessibilità, precisione, rispetto dei tempi e ottime doti comunicative e relazionali

Ulteriori informazioni

Sede di lavoro: Milano

Job Reference: IT00489

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Overview

Why Toshiba Global Commerce Solutions? At Toshiba, we're transforming retail with innovative solutions that tackle everyday challenges. Our mission is to turn retail visions into reality by providing expert guidance and cutting-edge technologies. We help retailers navigate obstacles and accelerate their growth, reimagining customer engagement. Innovation drives retail success, so we invest in future technologies to keep pace with evolving customer expectations. We work closely with clients to develop strategies and solutions that align with their goals, ensuring their business shines today and in the future. Join Toshiba Global Commerce Solutions and be a key partner in our customers' success. If you share our vision of a seamless, interactive shopping experience, let's drive this together."

JOB TITLE : Business Analyst
DEPARTMENT : Professional Services
REPORTING TO : Professional Services and Solutions Director, Italy
LOCATION : 20871 Vimercate (MB)

Role Overview

What’s ‘In-Store’? - Role Overview We are seeking a Business Analyst with solid experience in the retail sector to act as a critical link between business needs and Toshiba’s technology solutions, supporting both digital and in-store operations. The ideal candidate will have an existing understanding of end-to-end retail processes, spanning both front-end customer experience and back-end operations. They will be adept at translating and communicating complex business requirements into clear, actionable specifications, and bring hands-on experience with store operations to help optimise workflows and support digital transformation at the retail level. This role requires a strategic thinker with a practical mindset—someone who thrives in fast-paced environments, collaborates confidently across teams, and is passionate about driving innovation and continuous improvement in the retail space.

Responsibilities

• Elicit, analyse, and document business requirements from stakeholders across retail, technology, and commercial functions to understand operational challenges.
• Translate business needs into clear user stories, process flows, or functional specifications for development teams and third-party partners.
• Apply in-depth knowledge of cash flow, inventory, promotions, and the customer journey to shape practical, effective retail solutions and optimise retail processes.
• Analyse and model existing business processes, identifying areas for improvement using lean principles and process modelling tools (e.g. BPMN, UML).
• Support the design, development and delivery of technology projects across store systems, POS, supply chain, and digital platforms.
• Provide input into project planning and delivery timelines; help ensure solutions are delivered on time, within scope, and to specification.
• Maintain clear, up-to-date documentation and support materials for internal teams and clients.
• Work closely with cross-functional teams to ensure proposed solutions align with both business goals and technical constraints.
• The successful candidate will travel to regional customer sites (50%) and should therefore be comfortable commuting as required to meet business needs and objectives

Skills & Experience

• Experience as a Business Analyst in retail, omnichannel, or e-commerce
• Knowledge of store operations, Point of Sale, promotions, inventory, and customer journey
• Familiarity with systems like ERP, CRM, and e-commerce platforms
• Strong stakeholder management and communication skills
• Proficient with process modeling and data analysis tools like Jira, Confluence, Power BI, BPMN, UML
• Hands-on, analytical, and proactive approach

Equal Employment Opportunity

EEO Toshiba is an equal opportunity / affirmative action employer that evaluates qualified applicants without regard to age, disability, gender identity, gender expression, gender reassignment, marriage or civil partnership, pregnancy and maternity, race, religion or belief, sex, sexual orientation, or any other protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Individuals who may require reasonable adjustments because of a disability for any part of the employment process should email to inform of any requests.

Diversity, Equity & Inclusion

We at Toshiba Global Commerce Solutions firmly believe that our people are an integral part to the success of our customers. Furthermore, we’re committed to Diversity, Equity, and Inclusion for all our people as highlighted by our 5 Core Principles (Create Outreach, Foster Belonging, Unleash Opportunity, Diverse Cultural Engagement and Culture of Transparency). With over 50+ years of commitment to retail, we are RETAIL. Our RETAIL values (respect, empowerment, teamwork, adaptability, leadership) characterize what our employees and clients can expect when they work with us every time and all the time. We’re passionate about our customers the retail industry and becoming a more responsible company as we help create a brighter future

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Client:

Toshiba Global Commerce Solutions

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Job Description:

Why Toshiba Global Commerce Solutions?

At Toshiba, we're transforming retail with innovative solutions that tackle everyday challenges. Our mission is to turn retail visions into reality by providing expert guidance and cutting-edge technologies. We help retailers navigate obstacles and accelerate their growth, reimagining customer engagement.

Innovation drives retail success, so we invest in future technologies to keep pace with evolving customer expectations. We work closely with clients to develop strategies and solutions that align with their goals, ensuring their business shines today and in the future.

Join Toshiba Global Commerce Solutions and be a key partner in our customers' success. If you share our vision of a seamless, interactive shopping experience, let's drive this together.

JOB TITLE: Business Analyst

DEPARTMENT: Professional Services

REPORTING TO: Professional Services and Solutions Director, Italy

What’s ‘In-Store’? - Role Overview

We are seeking a Business Analyst with solid experience in the retail sector to act as a critical link between business needs and Toshiba’s technology solutions, supporting both digital and in-store operations.

The ideal candidate will have an existing understanding of end-to-end retail processes, spanning both front-end customer experience and back-end operations. They will be adept at translating and communicating complex business requirements into clear, actionable specifications, and bring hands-on experience with store operations to help optimise workflows and support digital transformation at the retail level.

This role requires a strategic thinker with a practical mindset—someone who thrives in fast-paced environments, collaborates confidently across teams, and is passionate about driving innovation and continuous improvement in the retail space.

Key Responsibilities:

• Elicit, analyse, and document business requirements from stakeholders across retail, technology, and commercial functions to understand operational challenges.
• Translate business needs into clear user stories, process flows, or functional specifications for development teams and third-party partners.
• Apply in-depth knowledge of cash flow, inventory, promotions, and the customer journey to shape practical, effective retail solutions and optimise retail processes.
• Analyse and model existing business processes, identifying areas for improvement using lean principles and process modelling tools (e.g. BPMN, UML).
• Support the design, development and delivery of technology projects across store systems, POS, supply chain, and digital platforms.
• Provide input into project planning and delivery timelines; help ensure solutions are delivered on time, within scope, and to specification.
• Maintain clear, up-to-date documentation and support materials for internal teams and clients.
• Work closely with cross-functional teams to ensure proposed solutions align with both business goals and technical constraints.

***The successful candidate will travel to regional customer sites (50%) and should therefore be comfortable commuting as required to meet business needs and objectives***

How is success measured? Job evaluation criteria:

• Requirements gathering; Accuracy, clarity and completeness.
• Business and IT alignment;
• Project contribution;
• Functional support;
• Process documentation;
• Soft skills and collaboration.

Skills & Experience

• Experience as a Business Analyst in retail, omnichannel, or e-commerce
• Knowledge of store operations, Point of Sale, promotions, inventory, and customer journey
• Familiarity with systems like ERP, CRM, and e-commerce platforms
• Strong stakeholder management and communication skills
• Proficient with process modeling and data analysis tools like Jira, Confluence, Power BI, BPMN, UML
• Hands-on, analytical, and proactive approach

EEO

Toshiba is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age, disability, gender identity, gender expression, gender reassignment, marriage or civil partnership, pregnancy and maternity, race, religion or belief, sex, sexual orientation, or any other protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Individuals who may require reasonable adjustments because of a disability for any part of the employment process should email (emailprotected) to inform of any requests.

Diversity, Equity & Inclusion

We at Toshiba Global Commerce Solutions firmly believe that our people are an integral part to the success of our customers. Furthermore, we’re committed to Diversity, Equity, and Inclusion for all our people as highlighted by our 5 Core Principles (Create Outreach, Foster Belonging, Unleash Opportunity, Diverse Cultural Engagement and Culture of Transparency).

With over 50+ years of commitment to retail, we are RETAIL. Our RETAIL values (respect, empowerment, teamwork, adaptability, leadership) characterize what our employees and clients can expect when they work with us every time and all the time. We’re passionate about our customers the retail industry and becoming a more responsible company as we help create a brighter future

#J-18808-Ljbffr

Why Toshiba Global Commerce Solutions? At Toshiba, we're transforming retail with innovative solutions that tackle everyday challenges. Our mission is to turn retail visions into reality by providing expert guidance and cutting-edge technologies. We help retailers navigate obstacles and accelerate their growth, reimagining customer engagement.

Innovation drives retail success, so we invest in future technologies to keep pace with evolving customer expectations. We work closely with clients to develop strategies and solutions that align with their goals, ensuring their business shines today and in the future.

Join Toshiba Global Commerce Solutions and be a key partner in our customers' success. If you share our vision of a seamless, interactive shopping experience, let's drive this together.

JOB TITLE: Business Analyst DEPARTMENT: Professional Services REPORTING TO: Professional Services and Solutions Director, Italy LOCATION: 20871 Vimercate (MB)

What’s ‘In-Store’? - Role Overview We are seeking a Business Analyst with solid experience in the retail sector to act as a critical link between business needs and Toshiba’s technology solutions, supporting both digital and in-store operations.

The ideal candidate will have an existing understanding of end-to-end retail processes, spanning both front-end customer experience and back-end operations. They will be adept at translating and communicating complex business requirements into clear, actionable specifications, and bring hands-on experience with store operations to help optimise workflows and support digital transformation at the retail level.

This role requires a strategic thinker with a practical mindset—someone who thrives in fast-paced environments, collaborates confidently across teams, and is passionate about driving innovation and continuous improvement in the retail space.

Key Responsibilities: Elicit, analyse, and document business requirements from stakeholders across retail, technology, and commercial functions to understand operational challenges. Translate business needs into clear user stories, process flows, or functional specifications for development teams and third-party partners. Apply in-depth knowledge of cash flow, inventory, promotions, and the customer journey to shape practical, effective retail solutions and optimise retail processes. Analyse and model existing business processes, identifying areas for improvement using lean principles and process modelling tools (e.g. BPMN, UML). Support the design, development and delivery of technology projects across store systems, POS, supply chain, and digital platforms. Provide input into project planning and delivery timelines; help ensure solutions are delivered on time, within scope, and to specification. Maintain clear, up-to-date documentation and support materials for internal teams and clients. Work closely with cross-functional teams to ensure proposed solutions align with both business goals and technical constraints.

***The successful candidate will travel to regional customer sites (50%) and should therefore be comfortable commuting as required to meet business needs and objectives***

How is success measured? Job evaluation criteria: Requirements gathering; Accuracy, clarity and completeness. Business and IT alignment; Project contribution; Functional support; Application evolution; Process documentation; Soft skills and collaboration.

Skills & Experience Experience as a Business Analyst in retail, omnichannel, or e-commerce Knowledge of store operations, Point of Sale, promotions, inventory, and customer journey Familiarity with systems like ERP, CRM, and e-commerce platforms Strong stakeholder management and communication skills Proficient with process modeling and data analysis tools like Jira, Confluence, Power BI, BPMN, UML Hands-on, analytical, and proactive approach

EEO Toshiba is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age, disability, gender identity, gender expression, gender reassignment, marriage or civil partnership, pregnancy and maternity, race, religion or belief, sex, sexual orientation, or any other protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Individuals who may require reasonable adjustments because of a disability for any part of the employment process should email to inform of any requests.

Diversity, Equity & Inclusion We at Toshiba Global Commerce Solutions firmly believe that our people are an integral part to the success of our customers. Furthermore, we’re committed to Diversity, Equity, and Inclusion for all our people as highlighted by our 5 Core Principles (Create Outreach, Foster Belonging, Unleash Opportunity, Diverse Cultural Engagement and Culture of Transparency).

With over 50+ years of commitment to retail, we are RETAIL. Our RETAIL values (respect, empowerment, teamwork, adaptability, leadership) characterize what our employees and clients can expect when they work with us every time and all the time. We’re passionate about our customers the retail industry and becoming a more responsible company as we help create a brighter future