382 Posti di lavoro per Training Manager in Italia

Siamo alla ricerca di un Training Manager da inserire nella business line Training di DEKRA che offre una vasta gamma di prodotti e servizi di formazione, assessment e consulenza HR per aziende del settore pubblico e privato. La risorsa dovrà occuparsi di gestire le risorse ed i progetti che afferiscono all’area del Training, svolgendo in autonomia le principali attività di seguito indicate. Coordinare le fasi di proposta e rilascio delle offerte, fornendo supporto all’area Sales nella predisposizione della parte tecnica;

Gestire la delivery delle commesse garantendo una corretta allocazione delle risorse;

Collaborare al raggiungimento degli obiettivi di budget dell’area Training, in linea con le aspettative dell’azienda;

Sviluppare nuove soluzioni di business, in coerenza con le linee guida definite a livello Corporate;

Garantire una costante interazione e collaborazione con la Service Division;

Progettare, sviluppare ed implementare soluzioni formative innovative con un approccio digital, basato sull’esperienza, che possa favorire la creazione di una cultura innovativa di change management;

Elaborare la reportistica relativa all’area presidiata. La risorsa, coadiuvata dal work-team del reparto training di DEKRA, dovrà favorire la crescita dei Team e supportare i processi di cambiamento organizzativo, attraverso un approccio innovativo ed esperienziale. Laurea in ambito Psicologico o Umanistico Esperienza di almeno 6 anni nel ruolo specifico, in contesti strutturati e multinazionali Esperienza pluriennale nella gestione di progetti di formazione, anche finanziata (bandi regionali, europei, fondi interprofessionali) Ottime doti manageriali, relazionali e comunicative Forte orientamento ai risultati Capacità di gestione del team di lavoro Conoscenza approfondita dei principali tools utilizzati e con il Pacchetto Office, in particolare Excel e Power Point Ottima conoscenza della lingua inglese (C1) Master in Formazione e Sviluppo HR Capacità di monitorare le tendenze di mercato, le evoluzioni, le nuove sfide e di attivare azioni di adeguamento dell’offerta Disponibilità ad effettuare trasferte Conoscenza sistemi informatici ERP (SAP HR, Zucchetti, Success Factors) Compenso fisso commisurato all’esperienza Variabile sulle performance (MBO) Assicurazione sanitaria integrativa Formazione continua Convenzioni aziendali Auto aziendale in fringe benefit KIT ICT:
Laptop e Smartphone Nel rispetto della Legge n. 68/1999, DEKRA accoglie in via prioritaria le candidature delle categorie protette (Art. 1 e Art. 18). Opportunità in P&G - Categorie Protette (L. 68/99) Training Specialist (Roma) - Tempo Determinato 66 mesi J-18808-Ljbffr

Il Diversity & Inclusion HUB di Adecco ricerca un/una figura professionale da inserire all’interno del Team di Mylia con requisito di appartenenza alle liste delle categorie protette L. 68/99.

La risorsa selezionata inserita nel team di Mylia (Brand del Gruppo Adecco che opera nell’ambito dello sviluppo e della formazione degli individui) si occuperà di supportare le attività di gestione di progetti formativi.

Responsabilità

La risorsa sarà responsabile dell'efficiente funzionamento dei processi di back-office amministrativo, svolto conformemente alle policies aziendali.

Mansione

• Gestisce la reportistica e presidia i passaggi di informazione sugli aspetti amministrativi
• Rappresenta l’interfaccia delle Imprese Utilizzatrici e dei Fornitori per le attività di gestione in back office
• Collabora nella realizzazione dei controlli definiti dalle procedure interne in termini di compliance
• Supporta nella gestione ed erogazione dei corsi finanziati e non.
• Supporta alle attività collegate ai corsi in essere (elaborazione e condivisione registri, convocazioni, apertura e chiusura del percorso formativo, rilevazione delle presenze in aula, indicazioni sulle modalità di gestione e documentazione d'aula)
• Si occupa dell'invio e del consolidamento dei questionari di gradimento/ apprendimento.
• Verifica le presenze (registri, tracciati, autocertificazioni;
  
  con verifica conformitàindicazioni Fondo)
• In collaborazione con i fornitori:
  gestisce gli spostamenti di date e orari e le comunicazioni tempestive ai fondi gestendo eventuali problematiche legate alle tecniche di collegamento e le modifiche al calendario lezioni
• Fornisce supporto e monitoraggio durante l’erogazione delle iniziative

Titolo di studio

• Laurea in materie umanistiche e/o economiche.
• Costituirà titolo preferenziale l’aver conseguito Master in Risorse Umane/Formazione

Altri Requisiti

• Buona conoscenza del pacchetto Office, Internet Explorer e Outlook.
• Essere in possesso del requisito Legge 68/99 – art.1
• Predisposizione al lavoro in team e per obiettivi.
• Capacità di analisi e problem solving.
• Ottime capacità organizzative e di pianificazione

Sede di lavoro:
BOLOGNA

Se interessati inviare una e-mail corredata di curriculum vitae a con riferimento:
FORMAZIONE – BOLOGNA

I CV ricevuti potranno essere comunicati all'azienda nostra cliente o ad altre che ne facciano richiesta per valutare un'eventuale assunzione.

I candidati ambosessi (L.903/77) sono invitati a registrarsi su, dando il consenso al trattamento dei propri dati personali, ai sensi della normativa vigente sulla privacy.

Un facsimile di domanda di candidatura, comprensivo di informativa sulla privacy (art. 9, comma 3, D.Lgs. 276/03), è presente al seguente indirizzo Adecco Italia S.P.A. (Aut. Min. Prot. N.1100-SG del 26.11.2004).

Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. Our Iconic Brands include PRADA, Miu Miu, Church’s, Car Shoe and Pasticceria Marchesi and we are currently operating in more than 45 Countries, embracing employees of more than 100 nationalities.

Joining our Company means working in a creative and international environment, with teams of people motivated by curiosity and the quest for excellence. The engine of our success is the importance and value that we place on the talent and passion of our people leading to their own professional growth.

JOB PURPOSE

The Training Manager will be responsible for designing and delivering the training and customer experience strategy across Marchesi 1824, both in Italy and internationally.

The role combines strategic vision with operational execution, with the goal of cultivating excellence in Client Services, Product, and People, while shaping a Customer Journey that reflects Prada Group values, tailored to the specificities of the F&B sector.

RESPONSIBILITIES

Learning & Development

• Design and implement the retail training roadmap for all store roles.
• Develop and deliver induction, technical, and behavioral training, fostering a high-performance and service-oriented culture.
• Oversee training formats and tools, including classroom sessions, on-the-job learning, digital modules, and “Train the Trainer” programs.
• Evaluate training effectiveness through feedback, KPIs, and performance indicators.

Client Experience & Service Culture

• Define and enhance the Customer Journey, identifying key touchpoints and behaviors to ensure a consistently exceptional boutique experience.
• Translate Prada’s Group standard into the Marchesi context.
• Coach and support store teams in delivering service aligned with brand values and client expectations.

Product Knowledge & Storytelling

• Lead the development of product knowledge programs across all F&B categories.
• Support storytelling and engagement with the product, highlighting quality, craftsmanship, and heritage.
• Align training initiatives with seasonal launches, innovation, and commercial priorities.

International Support & Retail Expansion

• Support the rollout of training programs in international stores, ensuring consistency and local relevance.
• Contribute to store openings and key projects with dedicated training support and presence.
• Facilitate knowledge transfer, coaching and mentoring local trainers where applicable.

KNOWLEDGE AND SKILLS

Solid experience in retail training, ideally in luxury F&B, high-end hospitality, or premium retail.

Strong ability to design and deliver learning content with a focus on client experience, team empowerment, and product excellence.

Passion for service rituals, customer culture, and brand storytelling.

Comfortable in both strategic planning and operational execution.

Excellent interpersonal, communication, and facilitation skills.

Fluent in Italian and English; other languages are a plus

Willing to travel nationally and internationally.

• Develop and implement a comprehensive training roadmap tailored to the needs of B2C refund point staff.
• Deliver tailored soft skills training focused on welcoming attitude, emotional intelligence, communication, and stress management.
• Promote a culture of service excellence and “ceremony,” especially in lounge-style refund formats.
• Ensure structured onboarding programs for new hires and continuous learning for tenured employees.
• Facilitate on-the-job coaching and learning reinforcement activities across all locations.

Service & Performance Impact

• Improve the customer experience and service consistency across all touchpoints.
• Contribute to increased customer satisfaction (e.g., Trustpilot scores) through improved frontline behavior.
• Support the definition and dissemination of service standards, scripts, and best practices.
• Track training effectiveness through performance metrics, staff feedback, and business KPIs.

People Development & Internal Mobility

• Collaborate with HR to identify and develop high-potential talent for internal promotions.
• Support employee engagement, team motivation, and retention through meaningful training interventions.
• Promote knowledge sharing and a feedback-oriented learning culture.

Key competencies to empower your journey. You'll drive towards success if you have:

Background and Education

• Bachelor’s degree or equivalent experience in Learning & Development, Retail, HR.
• 5+ years of experience in sales or service training, preferably in customer-facing environments (e.g., retail, travel, hospitality).
• Experience in designing and delivering both classroom and on-the-job training programs.
• Exposure to luxury service, premium retail, or lounge/hospitality service rituals is a plus.

Specific skills and knowledge

• Strong facilitation, coaching, and communication skills.
• Ability to engage diverse frontline teams and adapt training approaches to different contexts.
• Proficient in measuring training outcomes and reporting on ROI.
• Organizational and time management skills, with the ability to coordinate across multiple locations.
• Fluent in Italian (written and spoken); proficient in English and additional languages are a plus.
• Willingness to travel regularly across Italy.

Together, we go further:

• Hybrid work flexibility
• Hands-on learning inluxury retail,technology, anddata-driven marketing.
• Fun team-building activities, workshops, and social events.

• Type: Full time

Press Tab to Move to Skip to Content Link

Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. Our Iconic Brands include PRADA, Miu Miu, Church’s, Car Shoe and Pasticceria Marchesi and we are currently operating in more than 45 Countries, embracing employees of more than 100 nationalities.

Joining our Company means working in a creative and international environment, with teams of people motivated by curiosity and the quest for excellence. The engine of our success is the importance and value that we place on the talent and passion of our people leading to their own professional growth.

JOB PURPOSE

The Training Manager will be responsible for designing and delivering the training and customer experience strategy across Marchesi 1824, both in Italy and internationally.

The role combines strategic vision with operational execution, with the goal of cultivating excellence in Client Services, Product, and People, while shaping a Customer Journey that reflects Prada Group values, tailored to the specificities of the F&B sector.

RESPONSIBILITIES

Learning & Development

• Design and implement the retail training roadmap for all store roles.
• Develop and deliver induction, technical, and behavioral training, fostering a high-performance and service-oriented culture.
• Oversee training formats and tools, including classroom sessions, on-the-job learning, digital modules, and “Train the Trainer” programs.
• Evaluate training effectiveness through feedback, KPIs, and performance indicators.

Client Experience & Service Culture

Define and enhance the Customer Journey, identifying key touchpoints and behaviors to ensure a consistently exceptional boutique experience.Translate Prada’s Group standard into the Marchesi context.Coach and support store teams in delivering service aligned with brand values and client expectations.

Product Knowledge & Storytelling

Lead the development of product knowledge programs across all F&B categories.Support storytelling and engagement with the product, highlighting quality, craftsmanship, and heritage.Align training initiatives with seasonal launches, innovation, and commercial priorities.

International Support & Retail Expansion

Support the rollout of training programs in international stores, ensuring consistency and local relevance.Contribute to store openings and key projects with dedicated training support and presence.Facilitate knowledge transfer, coaching and mentoring local trainers where applicable.

KNOWLEDGE AND SKILLS

Solid experience in retail training, ideally in luxury F&B, high-end hospitality, or premium retail.

Strong ability to design and deliver learning content with a focus on client experience, team empowerment, and product excellence.

Passion for service rituals, customer culture, and brand storytelling.

Comfortable in both strategic planning and operational execution.

Excellent interpersonal, communication, and facilitation skills.

Fluent in Italian and English; other languages are a plus

Willing to travel nationally and internationally.

Select how often (in days) to receive an alert :

Select how often (in days) to receive an alert :

J-18808-Ljbffr

J-18808-Ljbffr

Key Responsibilities

Training Strategy & Execution

• Develop and implement a comprehensive training roadmap tailored to the needs of B2C refund point staff.
• Deliver tailored soft skills training focused on welcoming attitude, emotional intelligence, communication, and stress management.
• Promote a culture of service excellence and “ceremony,” especially in lounge-style refund formats.
• Ensure structured onboarding programs for new hires and continuous learning for tenured employees.
• Facilitate on-the-job coaching and learning reinforcement activities across all locations.

Service & Performance Impact

• Improve the customer experience and service consistency across all touchpoints.
• Contribute to increased customer satisfaction (e.g., Trustpilot scores) through improved frontline behavior.
• Support the definition and dissemination of service standards, scripts, and best practices.
• Track training effectiveness through performance metrics, staff feedback, and business KPIs.

People Development & Internal Mobility

• Collaborate with HR to identify and develop high-potential talent for internal promotions.
• Support employee engagement, team motivation, and retention through meaningful training interventions.
• Promote knowledge sharing and a feedback-oriented learning culture.

Key competencies to empower your journey. You'll drive towards success if you have:

Background and Education

• Bachelor’s degree or equivalent experience in Learning & Development, Retail, HR.
• 5+ years of experience in sales or service training, preferably in customer-facing environments (e.g., retail, travel, hospitality).
• Experience in designing and delivering both classroom and on-the-job training programs.
• Exposure to luxury service, premium retail, or lounge/hospitality service rituals is a plus.

Specific skills and knowledge

• Strong facilitation, coaching, and communication skills.
• Ability to engage diverse frontline teams and adapt training approaches to different contexts.
• Proficient in measuring training outcomes and reporting on ROI.
• Organizational and time management skills, with the ability to coordinate across multiple locations.
• Fluent in Italian (written and spoken); proficient in English and additional languages are a plus.
• Willingness to travel regularly across Italy.

Together, we go further:

At Global Blue, you’ll enjoy:

• Hybrid work flexibility
• Hands-on learning inluxury retail,technology, anddata-driven marketing.
• Fun team-building activities, workshops, and social events.

• Location: Italy - Gallarate
• Type: Full time

Press Tab to Move to Skip to Content Link

Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. Our Iconic Brands include PRADA, Miu Miu, Church’s, Car Shoe and Pasticceria Marchesi and we are currently operating in more than 45 Countries, embracing employees of more than 100 nationalities.

Joining our Company means working in a creative and international environment, with teams of people motivated by curiosity and the quest for excellence. The engine of our success is the importance and value that we place on the talent and passion of our people leading to their own professional growth.

JOB PURPOSE

The Training Manager will be responsible for designing and delivering the training and customer experience strategy across Marchesi 1824, both in Italy and internationally.

The role combines strategic vision with operational execution, with the goal of cultivating excellence in Client Services, Product, and People, while shaping a Customer Journey that reflects Prada Group values, tailored to the specificities of the F&B sector.

RESPONSIBILITIES

Learning & Development

• Design and implement the retail training roadmap for all store roles.
• Develop and deliver induction, technical, and behavioral training, fostering a high-performance and service-oriented culture.
• Oversee training formats and tools, including classroom sessions, on-the-job learning, digital modules, and “Train the Trainer” programs.
• Evaluate training effectiveness through feedback, KPIs, and performance indicators.

Client Experience & Service Culture

• Define and enhance the Customer Journey, identifying key touchpoints and behaviors to ensure a consistently exceptional boutique experience.
• Translate Prada’s Group standard into the Marchesi context.
• Coach and support store teams in delivering service aligned with brand values and client expectations.

Product Knowledge & Storytelling

• Lead the development of product knowledge programs across all F&B categories.
• Support storytelling and engagement with the product, highlighting quality, craftsmanship, and heritage.
• Align training initiatives with seasonal launches, innovation, and commercial priorities.

International Support & Retail Expansion

• Support the rollout of training programs in international stores, ensuring consistency and local relevance.
• Contribute to store openings and key projects with dedicated training support and presence.
• Facilitate knowledge transfer, coaching and mentoring local trainers where applicable.

KNOWLEDGE AND SKILLS

Solid experience in retail training, ideally in luxury F&B, high-end hospitality, or premium retail.

Strong ability to design and deliver learning content with a focus on client experience, team empowerment, and product excellence.

Passion for service rituals, customer culture, and brand storytelling.

Comfortable in both strategic planning and operational execution.

Excellent interpersonal, communication, and facilitation skills.

Fluent in Italian and English; other languages are a plus

Willing to travel nationally and internationally.

Select how often (in days) to receive an alert:

Select how often (in days) to receive an alert:

Key Responsibilities

Training Strategy & Execution

• Develop and implement a comprehensive training roadmap tailored to the needs of B2C refund point staff.
• Deliver tailored soft skills training focused on welcoming attitude, emotional intelligence, communication, and stress management.
• Promote a culture of service excellence and “ceremony,” especially in lounge-style refund formats.
• Ensure structured onboarding programs for new hires and continuous learning for tenured employees.
• Facilitate on-the-job coaching and learning reinforcement activities across all locations.

Service & Performance Impact

• Improve the customer experience and service consistency across all touchpoints.
• Contribute to increased customer satisfaction (e.g., Trustpilot scores) through improved frontline behavior.
• Support the definition and dissemination of service standards, scripts, and best practices.
• Track training effectiveness through performance metrics, staff feedback, and business KPIs.

People Development & Internal Mobility

• Collaborate with HR to identify and develop high-potential talent for internal promotions.
• Support employee engagement, team motivation, and retention through meaningful training interventions.
• Promote knowledge sharing and a feedback-oriented learning culture.

Key competencies to empower your journey. You'll drive towards success if you have:

Background and Education

• Bachelor’s degree or equivalent experience in Learning & Development, Retail, HR.
• 5+ years of experience in sales or service training, preferably in customer-facing environments (e.g., retail, travel, hospitality).
• Experience in designing and delivering both classroom and on-the-job training programs.
• Exposure to luxury service, premium retail, or lounge/hospitality service rituals is a plus.

Specific skills and knowledge

• Strong facilitation, coaching, and communication skills.
• Ability to engage diverse frontline teams and adapt training approaches to different contexts.
• Proficient in measuring training outcomes and reporting on ROI.
• Organizational and time management skills, with the ability to coordinate across multiple locations.
• Fluent in Italian (written and spoken); proficient in English and additional languages are a plus.
• Willingness to travel regularly across Italy.

Together, we go further:

At Global Blue, you’ll enjoy:

• Hybrid work flexibility
• Hands-on learning inluxury retail,technology, anddata-driven marketing.
• Fun team-building activities, workshops, and social events.

• Location: Italy - Gallarate
• Type: Full time

Press Tab to Move to Skip to Content Link

Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. Our Iconic Brands include PRADA, Miu Miu, Church’s, Car Shoe and Pasticceria Marchesi and we are currently operating in more than 45 Countries, embracing employees of more than 100 nationalities.

Joining our Company means working in a creative and international environment, with teams of people motivated by curiosity and the quest for excellence. The engine of our success is the importance and value that we place on the talent and passion of our people leading to their own professional growth.

JOB PURPOSE

The Training Manager will be responsible for designing and delivering the training and customer experience strategy across Marchesi 1824, both in Italy and internationally.

The role combines strategic vision with operational execution, with the goal of cultivating excellence in Client Services, Product, and People, while shaping a Customer Journey that reflects Prada Group values, tailored to the specificities of the F&B sector.

RESPONSIBILITIES

Learning & Development

• Design and implement the retail training roadmap for all store roles.
• Develop and deliver induction, technical, and behavioral training, fostering a high-performance and service-oriented culture.
• Oversee training formats and tools, including classroom sessions, on-the-job learning, digital modules, and “Train the Trainer” programs.
• Evaluate training effectiveness through feedback, KPIs, and performance indicators.

Client Experience & Service Culture

Define and enhance the Customer Journey, identifying key touchpoints and behaviors to ensure a consistently exceptional boutique experience.Translate Prada’s Group standard into the Marchesi context.Coach and support store teams in delivering service aligned with brand values and client expectations.

Product Knowledge & Storytelling

Lead the development of product knowledge programs across all F&B categories.Support storytelling and engagement with the product, highlighting quality, craftsmanship, and heritage.Align training initiatives with seasonal launches, innovation, and commercial priorities.

International Support & Retail Expansion

Support the rollout of training programs in international stores, ensuring consistency and local relevance.Contribute to store openings and key projects with dedicated training support and presence.Facilitate knowledge transfer, coaching and mentoring local trainers where applicable.

KNOWLEDGE AND SKILLS

Solid experience in retail training, ideally in luxury F&B, high-end hospitality, or premium retail.

Strong ability to design and deliver learning content with a focus on client experience, team empowerment, and product excellence.

Passion for service rituals, customer culture, and brand storytelling.

Comfortable in both strategic planning and operational execution.

Excellent interpersonal, communication, and facilitation skills.

Fluent in Italian and English; other languages are a plus

Willing to travel nationally and internationally.

Select how often (in days) to receive an alert :

Select how often (in days) to receive an alert :

J-18808-Ljbffr

J-18808-Ljbffr