2 077 Posti di lavoro per Front Office Manager in Italia

Overview

Front Office Manager position at Mangia’s Brucoli Sicily Autograph Collection by Marriott International. Lead the reception team and ensure exceptional guest experience for the 2026 season. Responsibilities include planning daily operations, supervising staff, handling guest requests, and driving service excellence.

• Planning Front Office operations based on occupancy forecasts
• Supervises Front Office team and ensures service standards
• Handles guest requests, complaints, and feedback directly
• Communicates guest needs across departments to ensure resolution
• Authorizes spending limits, room credits, and department budgets
• Participates in recruitment, training, and performance reviews
• Promotes upselling and cross-selling to boost revenue
• Leads internal meetings and attends cross-departmental sessions
• Monitors costs, revenue, and financial performance of the Rooms division
• Reviews performance reports and KPIs
• Works toward guest satisfaction targets and review score goals

• Proven experience in luxury hospitality, preferably in 5-star hotels
• Strong knowledge of front office operations and guest service standards
• Proficiency in Opera PMS and other hotel management systems
• Leadership skills and ability to manage and motivate a team
• Excellent communication and interdepartmental coordination abilities
• Fluency in English; additional languages are a plus
• Problem-solving attitude and attention to detail

• Type of contract seasonal
• Meals provided
• Career growth opportunities within the company
• Dynamic and collaborative work environment
• Ongoing training and access to professional development courses

• Associate

• Full-time

• Customer Service
• Industries
• Hospitality

Overview

Mangia’s Resorts, a distinguished hospitality brand of Aeroviaggi S.p.A., embodies the essence of Authentic Italian Vacanza within the upper-upscale segment. With 17 owned properties across Sicily and Sardinia—including 2 city hotels, 10 four- and five-star resorts, and 5 clubs—Mangia’s offers guests immersive and memorable stays that celebrate Italian heritage, nature, and lifestyle. We are looking for a Front Office Manager to lead our reception team and ensure exceptional guest experience at Mangia’s Santa Teresa, Curio Collection by Hilton for the upcoming 2026 season. The role involves planning daily operations, supervising staff, handling guest requests, and driving service excellence.

• Planning Front Office operations based on occupancy forecasts
• Supervises Front Office team and ensures service standards
• Handles guest requests, complaints, and feedback directly
• Communicates guest needs across departments to ensure resolution
• Authorizes spending limits, room credits, and department budgets
• Participates in recruitment, training, and performance reviews
• Promotes upselling and cross-selling to boost revenue
• Leads internal meetings and attends cross-departmental sessions
• Monitors costs, revenue, and financial performance of the Rooms division
• Reviews performance reports and KPIs
• Works toward guest satisfaction targets and review score goals

• Proven experience in luxury hospitality, preferably in 5-star hotels
• Strong knowledge of front office operations and guest service standards
• Proficiency in Opera PMS and other hotel management systems
• Leadership skills and ability to manage and motivate a team
• Excellent communication and interdepartmental coordination abilities
• Fluency in English; additional languages are a plus
• Problem-solving attitude and attention to detail

• Type of contract (permanent, annual, seasonal ecc.).
• Meals provided
• Career growth opportunities within the company
• Dynamic and collaborative work environment
• Ongoing training and access to professional development courses

• Mid-Senior level

• Full-time

• Other
• Industries

Overview

We are looking for a Front Office Manager to lead our reception team and ensure exceptional guest experience at Torre del Barone Resort & Spa for the upcoming 2026 season. The role involves planning daily operations, supervising staff, handling guest requests, and driving service excellence.

• Planning Front Office operations based on occupancy forecasts
• Supervises Front Office team and ensures service standards
• Handles guest requests, complaints, and feedback directly
• Communicates guest needs across departments to ensure resolution
• Authorizes spending limits, room credits, and department budgets
• Participates in recruitment, training, and performance reviews
• Promotes upselling and cross-selling to boost revenue
• Leads internal meetings and attends cross-departmental sessions
• Monitors costs, revenue, and financial performance of the Rooms division
• Reviews performance reports and KPIs
• Works toward guest satisfaction targets and review score goals

• Proven experience in luxury hospitality, preferably in 5-star hotels
• Strong knowledge of front office operations and guest service standards
• Proficiency in Opera PMS and other hotel management systems
• Leadership skills and ability to manage and motivate a team
• Excellent communication and interdepartmental coordination abilities
• Fluency in English; additional languages are a plus
• Problem-solving attitude and attention to detail

• Seasonal contract
• Meals provided
• Career growth opportunities within the company
• Dynamic and collaborative work environment
• Ongoing training and access to professional development courses

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Other
• Industries: Hospitality

Front Office Manager

Mangia’s Resorts, a distinguished hospitality brand of Aeroviaggi S.p.A., embodies the essence of Authentic Italian Vacanza within the upper-upscale segment. With 17 owned properties across Sicily and Sardinia—including 2 city hotels, 10 four- and five-star resorts, and 5 clubs—Mangia’s offers guests immersive and memorable stays that celebrate Italian heritage, nature, and lifestyle. Reflecting our commitment to excellence and international recognition, two of our resorts belong to the Autograph Collection by Marriott, while one is part of the Curio Collection by Hilton.

We are looking for a Front Office Manager to lead our reception team and ensure exceptional guest experience at Mangia’s Sardinia Resort for the upcoming 2026 season. The role involves planning daily operations, supervising staff, handling guest requests, and driving service excellence.

• Planning Front Office operations based on occupancy forecasts
• Supervises Front Office team and ensures service standards
• Handles guest requests, complaints, and feedback directly
• Communicates guest needs across departments to ensure resolution
• Authorizes spending limits, room credits, and department budgets
• Participates in recruitment, training, and performance reviews
• Promotes upselling and cross-selling to boost revenue
• Leads internal meetings and attends cross-departmental sessions
• Monitors costs, revenue, and financial performance of the Rooms division
• Reviews performance reports and KPIs
• Works toward guest satisfaction targets and review score goals

• Proven experience in luxury hospitality, preferably in 5-star hotels
• Strong knowledge of front office operations and guest service standards
• Proficiency in Opera PMS and other hotel management systems
• Leadership skills and ability to manage and motivate a team
• Excellent communication and interdepartmental coordination abilities
• Fluency in English; additional languages are a plus
• Problem-solving attitude and attention to detail

• Type of contract (permanent, annual, seasonal ecc.).
• Meals provided
• Career growth opportunities within the company
• Dynamic and collaborative work environment
• Ongoing training and access to professional development courses

• Gestisce il desk della struttura, responsabile dei servizi di ricevimento e del personale impiegato al Front Office;
• Si occupa dell’accoglienza dei nostri ospiti e di effettuare tutte le attività relative alle procedure di check-in e check-out;
• E’ responsabile delle attività di cassa durante il suo turno;
• Al di fuori dell’orario di apertura dell’Ufficio centrale delle prenotazioni si occupa di evadere le richieste che dovessero pervenire;
• Si coordina con il reparto Housekeeping e Manutenzioni per l’espletamento del servizio, mentre si interfaccia con gli altri reparti per eventuali esigenze;
  
  
  

• Comprovate esperienze nel ruolo in Hotel e/o Resort 4*-5*;
• Ottima conoscenza della lingua inglese e tedesca. Il francese costituirà titolo preferenziale;
• Capacità di relazione, empatia, capacità di customer care;
• Esperienza nell’utilizzo di sistemi gestionali PMS (la conoscenza di Hotel Cube costituirà titolo preferenziale);
• Ottimo standing e capacità relazionali con la clientela;
• Dinamicità, proattività, cura dei dettagli, propensione al lavoro di squadra, disponibilità a lavorare su turni e nei weekend.
  
  
  

• Contratto a tempo determinato CCNL Turismo;
• Alloggio;
• Fornitura divise e servizio di lavaggio delle stesse gratuito.
  
  
  

• Giorno libero extra per il tuo compleanno (se il giorno del tuo compleanno cade nel tuo giorno di lavoro, potrai decidere di festeggiarlo con i tuoi cari e ti sarà conteggiato come giorno di presenza)
• Wi-Fi gratuito negli alloggi
• Biancheria letto/bagno pulita con cadenza settimanale
• Premi in caso di segnalazione di nuovi collaboratori: 150,00 Euro in buoni spesa/carburante
• Utilizzo gratuito di biciclette messe a disposizione dalla struttura
• Possibilità di usufruire, secondo disponibilità, di un’auto aziendale nei giorni off (come da nostro regolamento interno)
• Mensa aziendale usufruibile anche nei giorni di riposo
• Wi-Fi dedicato in struttura
• Presenza di incentivi sulle performance aziendali
  

Mangia’s Resorts, a distinguished hospitality brand of Aeroviaggi S.p.A., embodies the essence of Authentic Italian Vacanza within the upper-upscale segment. With 17 owned properties across Sicily and Sardinia—including 2 city hotels, 10 four- and five-star resorts, and 5 clubs—Mangia’s offers guests immersive and memorable stays that celebrate Italian heritage, nature, and lifestyle. Reflecting our commitment to excellence and international recognition, two of our resorts proudly belong to the prestigious Autograph Collection by Marriott, while one is part of the refined Curio Collection by Hilton.

Job description

We are looking for a Front Office Manager to lead our reception team and ensure exceptional guest experience at MClub del Golfo for the upcoming 2026 season. The role involves planning daily operations, supervising staff, handling guest requests, and driving service excellence.

Key Responsibilities :

• Planning Front Office operations based on occupancy forecasts
• Supervises Front Office team and ensures service standards
• Handles guest requests, complaints, and feedback directly
• Communicates guest needs across departments to ensure resolution
• Authorizes spending limits, room credits, and department budgets
• Participates in recruitment, training, and performance reviews
• Promotes upselling and cross-selling to boost revenue
• Leads internal meetings and attends cross-departmental sessions
• Monitors costs, revenue, and financial performance of the Rooms division
• Reviews performance reports and KPIs
• Works toward guest satisfaction targets and review score goals

Requirements :

• Proven experience in luxury hospitality, preferably in 5-star hotels
• Strong knowledge of front office operations and guest service standards
• Proficiency in Opera PMS and other hotel management systems
• Leadership skills and ability to manage and motivate a team
• Excellent communication and interdepartmental coordination abilities
• Fluency in English; additional languages are a plus
• Problem-solving attitude and attention to detail

What we offer:

• Type of contract (permanent, annual, seasonal ecc.).
• Accommodation available
• Meals provided
• Career growth opportunities within the company
• Dynamic and collaborative work environment
• Ongoing training and access to professional development courses

Mangia’s Resorts, a distinguished hospitality brand of Aeroviaggi S.p.A., embodies the essence of Authentic Italian Vacanza within the upper-upscale segment. With 17 owned properties across Sicily and Sardinia—including 2 city hotels, 10 four- and five-star resorts, and 5 clubs—Mangia’s offers guests immersive and memorable stays that celebrate Italian heritage, nature, and lifestyle. Reflecting our commitment to excellence and international recognition, two of our resorts proudly belong to the prestigious Autograph Collection by Marriott, while one is part of the refined Curio Collection by Hilton.

Job description

We are looking for a Front Office Manager to lead our reception team and ensure exceptional guest experience at TUI Blue Budoni for the upcoming 2026 season. The role involves planning daily operations, supervising staff, handling guest requests, and driving service excellence.

Key Responsibilities :

• Planning Front Office operations based on occupancy forecasts
• Supervises Front Office team and ensures service standards
• Handles guest requests, complaints, and feedback directly
• Communicates guest needs across departments to ensure resolution
• Authorizes spending limits, room credits, and department budgets
• Participates in recruitment, training, and performance reviews
• Promotes upselling and cross-selling to boost revenue
• Leads internal meetings and attends cross-departmental sessions
• Monitors costs, revenue, and financial performance of the Rooms division
• Reviews performance reports and KPIs
• Works toward guest satisfaction targets and review score goals

Requirements :

• Proven experience in luxury hospitality, preferably in 5-star hotels
• Strong knowledge of front office operations and guest service standards
• Proficiency in Opera PMS and other hotel management systems
• Leadership skills and ability to manage and motivate a team
• Excellent communication and interdepartmental coordination abilities
• Fluency in English; additional languages are a plus
• Problem-solving attitude and attention to detail

What we offer:

• Type of contract (permanent, annual, seasonal ecc.).
• Accommodation available
• Meals provided
• Career growth opportunities within the company
• Dynamic and collaborative work environment
• Ongoing training and access to professional development courses

Overview

Η Δυναμικά Αναπτυσσόμενη Ξενοδοχειακή Αλυσίδα Stella Hotels Collection Αναζητά Για Τα Ξενοδοχεία Του Ομίλου Της Στην Κρήτη

• Πτυχίο τουριστικής κατεύθυνσης
• Άριστη γνώση της αγγλικής γλώσσας και της ελληνικής
• Επιθυμητή γνώση δεύτερης ξένης γλώσσας Γαλλικά/Γερμανικά
• Τριετής τουλάχιστον επαγγελματική εμπειρία σε ανάλογη θέση, σε μεγάλες ξενοδοχειακές μονάδες 5 αστέρων
• Γνώση του συστήματος PROTEL και η χρήση Η/Υ
• Ευγένεια, ευχάριστη και φιλική προσωπικότητα προσανατολισμένη στην εξυπηρέτηση και ικανοποίηση του πελάτη
• Προσαρμοστικότητα και αποδοτικότητα σε συνθήκες πίεσης
• Ικανότητα εκπαίδευσης υφιστάμενου προσωπικού
• Πνεύμα ομαδικότητας και συνεργασίας
• Προσεγμένη εμφάνιση

• Ικανοποιητικές αποδοχές
• Συνεχής εκπαίδευση και επαγγελματική εξέλιξη
• Δυνατότητες προσωπικής εξέλιξης
• Επαγγελματικό περιβάλλον εργασίας

Παρακαλούμε όπως καταχωρίσετε το βιογραφικό σας σημείωμα με μία πρόσφατη φωτογραφία σας, αναφέροντας απαραίτητα τον κωδικό της θέσης, στην ιστοσελίδα της εταιρείας

Η εταιρία διαχειρίζεται όλες τις αιτήσεις με απόλυτη εμπιστευτικότητα.

Επικοινωνία θα γίνει μόνο με τους υποψηφίους που ανταποκρίνονται στις απαιτήσεις της θέσης.

APPLY

In qualità di Front Office Manager, sarai responsabile della gestione delle funzioni di front desk e della supervisione del personale su base giornaliera. Questo ruolo comporta l’impegno a migliorare continuamente la soddisfazione degli ospiti e dei membri del team e a massimizzare i risultati finanziari dell’Area.

Cosa dovrai fare?

• Offrire un’esperienza di accoglienza eccezionale agli ospiti, dimostrando impegno verso l’eccellenza del servizio e mantenendo gli standard operativi della reception.
• Accogliere gli ospiti e i clienti all’arrivo e assicurarsi che si sistemino nelle loro camere.
• Mantenere una comunicazione professionale, franca e onesta per assistere gli ospiti ed effettuare prenotazioni accurate.
• Guidare e sostenere il team per offrire agli ospiti un’accoglienza e un’esperienza eccezionali.
• Assicurarsi che tutti i compiti quotidiani siano svolti con precisione e puntualità.
• Risolvere e rispondere ai reclami degli ospiti in modo tempestivo e professionale.
• Gestire in modo accurato gli account degli ospiti e assisti nella produzione di rapporti giornalieri.
• Gestire efficacemente il personale del team per rispettare il budget.
• Supportare la Direzione dell’hotel nel reclutamento del personale.

Cosa stiamo cercando?

• Almeno 2 anni di esperienza di supervisione in un contesto alberghiero.
• Eccezionali capacità di gestione delle persone, con l’abilità di guidare e motivare un team eterogeneo.
• Ottime capacità di comunicazione scritta e orale in inglese.
• Eccezionali capacità di servizio al cliente e un atteggiamento sempre positivo.
• Conoscenza della contabilità fiduciaria (separazione dei pagamenti e deposito a garanzia).
• Impegno per offrire ai clienti un servizio eccellente e proattivo.
• Disponibilità a lavorare su più turni, compresi i fine settimana e i giorni festivi, se necessario.

Perchè scegliere noi?

In Minor Hotels Europe & Americas ci impegniamo a creare carriere entusiasmanti in tutto il mondo ed esperienze interculturali. Il nostro viaggio è alimentato dalla passione e dalla dedizione dei nostri incredibili team, che godono anche di vantaggi stimolanti ed esclusivi quali:

• Esperienza mondiale – diversità di 150 nazionalità diverse.
• Opportunità di sviluppo della carriera ricca di sfide nazionali e internazionali.
• Ampia gamma di programmi di formazione per migliorare le proprie competenze.
• Iniziative di benessere, tra cui condizioni di lavoro flessibili.
• Programmi di riconoscimento per i membri del team, tra cui le date memorabili.
• Possibilità di fare la differenza attraverso il nostro programma di sostenibilità e le iniziative di volontariato.
• Tariffe e promozioni per i membri del team, che offrono tariffe scontate nei nostri hotel in tutto il mondo e vantaggi esclusivi attraverso il nostro programma di fidelizzazione aziendale.

Tutti i CV devono essere inviati comprensivi di autorizzazione al trattamento dei dati personali in conformità al Regolamento UE n. 2016/679 - GDPR e saranno utilizzati esclusivamente per la selezione in corso.
L'offerta di lavoro si intende riferita ad entrambi i sessi secondo il disposto delle leggi 903/77 e 125/91.