564 Posti di lavoro per Front Office Manager in Italia

This is an exceptional opportunity for an ambitious professional to join a dynamic and stimulating environment where excellence in customer service is at the heart of everything we do. The successful candidate will be the driving force of our Front Office, ensuring that every guest has an unforgettable experience from the moment they arrive until their departure.

Your Key Responsibilities:

• Team Management and Leadership: You will be responsible for leading, training, and motivating the Front Office team, fostering a positive, collaborative, and results-oriented work environment.
• Excellence in Guest Service: You will ensure that every guest interaction is handled with the utmost professionalism, courtesy, and efficiency, exceeding their expectations and managing any issues with promptness and diplomacy.
• Operations Optimization: You will oversee all Front Office operations, including check-in and check-out processes, reservation management, room allocation, and cashiering procedures, ensuring compliance with our chain's international operating standards.
• Inter-departmental Collaboration: You will work in close synergy with other hotel departments, particularly Housekeeping, Food & Beverage, and Sales & Marketing, to ensure effective communication and a seamless guest experience in every aspect of their stay.
• Analysis and Reporting: You will monitor the department's key performance indicators (KPIs), such as occupancy rate, Average Daily Rate (ADR), and guest satisfaction, preparing regular reports for management.

The Ideal Candidate Possesses:

• Proven Experience: in a supervisory the Front Office, preferably in international hotel chains.
• Natural Leadership: Strong leadership skills, with the ability to motivate and develop a team and serve as a constant role model.
• Guest-Oriented Mindset: A true passion for hospitality and a natural ability to anticipate and meet the needs of even the most discerning guests.
• Language Skills: Fluency in both Italian and English is required. Knowledge of a third language will be considered a significant asset.

This is an exceptional opportunity for an ambitious professional to join a dynamic and stimulating environment where excellence in customer service is at the heart of everything we do. The successful candidate will be the driving force of our Front Office, ensuring that every guest has an unforgettable experience from the moment they arrive until their departure.

Your Key Responsibilities:

• Team Management and Leadership: You will be responsible for leading, training, and motivating the Front Office team, fostering a positive, collaborative, and results-oriented work environment.
• Excellence in Guest Service: You will ensure that every guest interaction is handled with the utmost professionalism, courtesy, and efficiency, exceeding their expectations and managing any issues with promptness and diplomacy.
• Operations Optimization: You will oversee all Front Office operations, including check-in and check-out processes, reservation management, room allocation, and cashiering procedures, ensuring compliance with our chain's international operating standards.
• Inter-departmental Collaboration: You will work in close synergy with other hotel departments, particularly Housekeeping, Food & Beverage, and Sales & Marketing, to ensure effective communication and a seamless guest experience in every aspect of their stay.
• Analysis and Reporting: You will monitor the department's key performance indicators (KPIs), such as occupancy rate, Average Daily Rate (ADR), and guest satisfaction, preparing regular reports for management.

The Ideal Candidate Possesses:

• Proven Experience: in a supervisory the Front Office, preferably in international hotel chains.
• Natural Leadership: Strong leadership skills, with the ability to motivate and develop a team and serve as a constant role model.
• Guest-Oriented Mindset: A true passion for hospitality and a natural ability to anticipate and meet the needs of even the most discerning guests.
• Language Skills: Fluency in both Italian and English is required. Knowledge of a third language will be considered a significant asset.

This is an exceptional opportunity for an ambitious professional to join a dynamic and stimulating environment where excellence in customer service is at the heart of everything we do. The successful candidate will be the driving force of our Front Office, ensuring that every guest has an unforgettable experience from the moment they arrive until their departure.

Your Key Responsibilities:

• Team Management and Leadership: You will be responsible for leading, training, and motivating the Front Office team, fostering a positive, collaborative, and results-oriented work environment.
• Excellence in Guest Service: You will ensure that every guest interaction is handled with the utmost professionalism, courtesy, and efficiency, exceeding their expectations and managing any issues with promptness and diplomacy.
• Operations Optimization: You will oversee all Front Office operations, including check-in and check-out processes, reservation management, room allocation, and cashiering procedures, ensuring compliance with our chain's international operating standards.
• Inter-departmental Collaboration: You will work in close synergy with other hotel departments, particularly Housekeeping, Food & Beverage, and Sales & Marketing, to ensure effective communication and a seamless guest experience in every aspect of their stay.
• Analysis and Reporting: You will monitor the department's key performance indicators (KPIs), such as occupancy rate, Average Daily Rate (ADR), and guest satisfaction, preparing regular reports for management.

The Ideal Candidate Possesses:

• Proven Experience: in a supervisory the Front Office, preferably in international hotel chains.
• Natural Leadership: Strong leadership skills, with the ability to motivate and develop a team and serve as a constant role model.
• Guest-Oriented Mindset: A true passion for hospitality and a natural ability to anticipate and meet the needs of even the most discerning guests.
• Language Skills: Fluency in both Italian and English is required. Knowledge of a third language will be considered a significant asset.

Azienda: Leonardo Lago di Garda - Wellness and Spa

FRONT OFFICE MANAGER

ABOUT US
BE YOURSELF – with us, your personality counts! In the Leonardo Family we unite people of different origins and religions, different genders and ages, sexual orientation or possible disabilities. This diversity makes us strong, every day.

Join our team and start your career journey with us as Front Office Manager (d/f/m)!

WHAT WE OFFER
Permanent employment contract
Support in reconciling work and family life
Europe-wide employee app “LEAPP”
Discounts on accommodation and in the restaurants of the Fattal Hotel Group
Training and development programmes at our Leonardo Academy
Team events
Housing will not be provided

YOUR MAIN DUTIES
Being responsible for the whole Front Office Team and leading by example
Handling customer complaints and special requests
Playing a key role in training and developing the team, and troubleshooting emergencies
Carrying out, reviewing and updating, where appropriate, all Reception and Night procedures
Planning shifts and holidays for employees and trainees
Control of cash management and accounting
Control of reservations
Building strong working relationships and communication with hotel staff, HODs and other departments to ensure maximum operating effectiveness
Carrying out duty manager responsibilities in order to support the hotel’s business needs
Liaising with the GM to review guests feedback and respond accordingly as necessary

YOUR PROFILE
BE YOURSELF – Be authentic and yourself
Successfully completed vocational training in the hotel industry or comparable qualification
Proven work experience as Front Office Manager in a 4* hotel environment
Thorough knowledge of customer service, office management and basic bookkeeping procedures
Proficiency in Italian and English (spoken and written)
Solid knowledge of MS Office, particularly Excel
Excellent communication and people skills
Good organizational and multitasking abilities, stress resistant
Good knowledge of the main IT systems and booking systems (OTA)
Flexible and adaptable

We look forward to receiving your online application as Front Office Manager (d/f/m).

Only applications with CVs written in English will be taken into consideration.

Leonardo Lago di Garda - Wellness and Spa

Per la nostra prestigiosa struttura 4

• Ad Abano Terme, cerchiamo un Front Office Manager .
• Doti di leadership e propensione al lavoro di squadra.
• Ottime capacità organizzative e gestionali.
• Conoscenza fluente della lingua inglese e, preferibilmente, della lingua tedesca.

Le mansioni principali sono:

• Coordinare le prenotazioni e l'assegnazione delle sistemazioni.
• Gestire il coordinamento del personale di front office.
• Gestire i turni e gli orari dei collaboratori.

Requisiti preferenziali:

• Precedente esperienza nella mansione presso ristoranti di alto livello o strutture alberghiere.

Disponibilità:

• Festivi
• Weekend
• Turni

Il presente annuncio è rivolto ad entrambi i sessi, ai sensi delle leggi 903/77 e 125/91, e a persone di tutte le età e nazionalità, ai sensi dei decreti legislativi 215/03 e 216/03.

Contratto di lavoro: Tempo pieno, tempo determinato.

Orario:

• Festivi
• Turni
• Weekend

J-18808-Ljbffr

Stiamo ricercando per una Guest house di lusso, situata nell' Alto Monferrato, un Front office manager/Assistente di gestione, che si unisca al team.

La risorsa si occuperà di:
• Gestire le operazioni quotidiane del front office;
• Supervisionare il team di reception e formazione del personale;
• Gestire le prenotazioni e le richieste dei clienti, assicurando una corretta gestione delle camere;
• Risolvere eventuali problemi o reclami dei clienti in modo tempestivo ed efficace;
• Coordinerà la gestione e l'organizzazione degli eventi;
• Monitorare e analizzare le performance del front office, proponendo miglioramenti quando necessario;


Requisiti:
• Titolo di studio/formazione nel settore alberghiero;
• Esperienza pregressa in una posizione simile, preferibilmente nel settore dell'ospitalità;
• Buona conoscenza dei principali strumenti informatici e software gestionali

La struttura rimarrà chiusa in inverno, pertanto si offre la possibilità di Smart working durante questo periodo.

E' previsto un inserimento diretto, con inquadramento e retribuzione commisurati all'esperienza.


Disponibilità oraria: Full Time

La struttura ricettiva Baia Turchese Olbia è un residence situato nella meravigliosa cornice naturale della Baia de Le Vecchie Saline in zona Olbia (SS). Attualmente la struttura è alla ricerca di :

un / una FRONT OFFICE MANAGER.

La risorsa si dovrà occupare dell’accoglienza e dell’assistenza degli ospiti, della gestione delle prenotazioni e di tutti gli aspetti organizzativi. Inoltre, la persona si dovrà occupare del coordinamento delle altre figure di reparto e di tutte le operazioni organizzative, amministrative e contabili connesse con l’attività.

La risorsa ricercata lavorerà per 6 mesi presso la struttura Baia Turchese Olbia e 6 mesi presso gli uffici di Modena.

• precedente esperienza maturata nella mansione, anche se mínima;
• forti doti relazionali;
• approccio pratico, flessibilità e ottima attitudine al problem solving;
• capacità di ascolto attivo;
• capacità di lavorare in squadra e forte spirito collaborativo;
• buona conoscenza della lingua inglese;
• buona conoscenza del Pacchetto Microsoft Office;
• possesso della patente di guida.
• contratto di assunzione a tempo determinato, con la prospettiva di una stabilizzazione a tempo indeterminato;
• inquadramento e retribuzione commisurati all’esperienza;
• possibilità di alloggio (durante i mesi di lavoro in Sardegna).
• Il presente annuncio è rivolto ad entrambi i sessi, ai sensi delle leggi 903 / 67 e 125 / 91 e a persone di tutte le età e nazionalità ai sensi dei D.lgs 215 / 03 e 216 / 03_

Contratto di lavoro : Tempo pieno

• Orario flessibile

Tipi di retribuzione supplementare :

• Quattordicesima
• Tredicesima

Stiamo ricercando per una Guest house di lusso, situata nell' Alto Monferrato, un Front office manager/Assistente di gestione, che si unisca al team.

La risorsa si occuperà di:
• Gestire le operazioni quotidiane del front office;
• Supervisionare il team di reception e formazione del personale;
• Gestire le prenotazioni e le richieste dei clienti, assicurando una corretta gestione delle camere;
• Risolvere eventuali problemi o reclami dei clienti in modo tempestivo ed efficace;
• Coordinerà la gestione e l'organizzazione degli eventi;
• Monitorare e analizzare le performance del front office, proponendo miglioramenti quando necessario;


Requisiti:
• Titolo di studio/formazione nel settore alberghiero;
• Esperienza pregressa in una posizione simile, preferibilmente nel settore dell'ospitalità;
• Buona conoscenza dei principali strumenti informatici e software gestionali

La struttura rimarrà chiusa in inverno, pertanto si offre la possibilità di Smart working durante questo periodo.

E' previsto un inserimento diretto, con inquadramento e retribuzione commisurati all'esperienza.


Data inizio prevista: 30/09/2025

Categoria Professionale: Call Center / Customer Care

Città: Torino (Torino)

Disponibilità oraria:

• Full Time

I candidati, nel rispetto del D.lgs. 198/2006, D.lgs 215/2003 e D.lgs 216/2003, sono invitati a leggere l'informativa sulla privacy consultabile sotto il form di richiesta dati della pagina di candidatura (Regolamento UE n. 2016/679).

ATTENZIONE: Abbiamo rilevato la presenza in rete di molti annunci falsi; prendi visione dei nostri consigli per riconoscere i tentativi di truffa sulla pagina dedicata al phishing su adecco.it.
Adecco Italia S.p.A. (Aut. Min. Prot. N.1100-SG del 26.11.2004).

Description

JOB SUMMARY

Responsible for all front office functions and staff. Areas of responsibility include Bell Staff Switchboard Operations Guest Services / Front Desk and Retail / Gift Shop as applicable. As a department head directs and works with managers and employees to successfully execute all front office operations including guest arrival and departure procedures. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department.

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; 4 years experience in the guest services front desk or related professional area.

2-year degree from an accredited university in Hotel and Restaurant Management Hospitality Business Administration or related major; 2 years experience in the guest services front desk or related professional area.

CORE WORK ACTIVITIES

Leading Guest Services Team

Utilizes interpersonal and communication skills to lead influence and encourage others; advocates sound financial / business decision making; demonstrates honesty / integrity; leads by example.

Encourages and builds mutual trust respect and cooperation among team members.

Serves as a role model to demonstrate appropriate behaviors.

Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees absence.

Establishes and maintains open collaborative relationships with employees and ensures employees do the same within the team.

Ensures recognition of employees is taking place across areas of responsibility.

Communicates performance expectations in accordance with job descriptions for each position and monitors progress.

Celebrates successes and publicly recognizes the contributions of team members.

Maintaining Guest Services and Front Desk Goals

Achieves and exceeds goals including performance goals budget goals team goals etc.

Manages day-to-day operations ensuring the quality standards and meeting the expectations of the customers on a daily basis.

Develops specific goals and plans to prioritize organize and accomplish your work.

Keeps Front Office team focused on the critical components of operations to drive guest satisfaction and the desired financial results.

Conducts department meetings and continually communicates a clear and consistent message regarding the Front Office goals to produce desired results.

Reviews staffing levels to ensure that guest service operational needs and financial objectives are met.

Understands the impact of Front Office operations on the Rooms area and overall property financial goals.

Manages department controllable expenses to achieve or exceed budgeted goals.

Managing Projects and Policies

Ensures compliance with all Front Office policies standards and procedures.

Ensures property policies are administered fairly and consistently disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.

Ensuring Exceptional Customer Service

Provides services that are above and beyond for customer satisfaction and retention.

Improves service by communicating and assisting individuals to understand guest needs providing guidance feedback and individual coaching when needed.

Supervises and managing employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees absence.

Acts as the Service Champion for the Front Office and creates a positive atmosphere for guest relations.

Displays leadership in guest hospitality exemplifies excellent customer service and creates a positive atmosphere for guest relations.

Strives to improve service performance.

Empowers employees to provide excellent customer service.

Ensures that all Front Office areas have an atmosphere that is conducive to the overall guest experience.

Reviews comment cards guest satisfaction results and other data to identify areas of improvement.

Responds to and handles guest problems and complaints.

Observes service behaviors of employees and provides feedback to individuals and / or managers.

Additional Responsibilities

Provides information to supervisors co-workers and subordinates by telephone in written form e-mail or in person.

Analyzes information and evaluating results to choose the best solution and solve problems.

Informs and / or updates the executives the peers and the subordinates on relevant information in a timely manner.

Identifies and analyzes Front Office operational challenges and facilitates the development of solutions to prevent reoccurrence.

At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our associates. We are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law.

Required Experience :

Key Skills

Office Manager Experience,Hotel Experience,Dentrix,Hospitality Experience,Dental Receptionist,Medical office experience,Office Experience,Dental Office Experience,Front Desk,Guest Services,Hotel Management,Eaglesoft

Employment Type : Full-Time

Experience : years

Vacancy : 1